Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals...

Federation of Tax Administrators Federation of Tax Administrators Technology Conference Technology Conference

Finding and Retaining IT ProfessionalsFinding and Retaining IT Professionals

Timothy R. Blevins

Chief Information Officer

Kansas Department of Revenue

[email protected]

Federation of Tax Administrators Federation of Tax Administrators Technology Conference Technology Conference Finding and Retaining IT ProfessionalsFinding and Retaining IT Professionals

Information Technology Personnel Priorities

Job Satisfaction

Alignment and Understanding of Work

Compensation

Career Advancement

New Job Opportunities

New Skill Sets


Multi-Tier Strategies for Building a Strong IT Staff

Senior Managers

Supervisory Level

Senior Technical Staff ( Team Leaders )

Mid-Level Technical Staff

Junior Level Technical Staff

Entry Level Technical Staff


Multiple Programs to Support Recruiting and Retention

Individual Contracts (Special Projects Officer)

Staff Bonusing Programs ( Premium Pay )

University Computer Science Internship Program

Education Tuition Assistance

On the Job Training

In House Training

Out of House Training

New Technologies and Tool sets



Signing Bonus (up to $3,000)

Recruitment Bonus ($500)

Mission Critical Skills Bonus (up to 10% of annual base pay)

Skills Acquisition Bonus (up to 10% of annual base pay)

Mission Critical Projects Bonus (up to 10% of annual base pay)


Return On Investment


IT Associates compensated for new and existing skills

Non-IT Associates may receive bonus for recruiting

More Efficient Operation of State Government

Reduced Turnover Rate

Project Completed and On Schedule

FY 2000 KDOR BIS Bonus Plan has 106 of 115 Associates Bonused

FY 2000 KDOR BIS Bonus Plan cost is $350,000


Business Subject Matter Experts to Information Technology Professionals

Started in Nov. 1997

Aptitude Test by Third Party

Interview Process Internal to Agency

10 Business Associates Sent to 10 week Technical School Training

Transition program from APA Trainee to APA III over 3 Years

Signing Commitment for three years

$5,000 Penalty Clause

Work In Professional Work Groups

Align with Organizational Support Needs

Align with Individual Desires

Can be promoted ahead of schedule but retain Penalty Clause


University Internship Program

Started in Jan. 1998

Best of Computer Science Students

11 Interns to Date, Currently 7 Interns on Staff

2 Interns Hired as FTE ( 60% better chance of hiring on graduation )

4 Hired as Temporary

Go through professional Interview Process

Can be cost shared for low income students by University

Work in Professional IT Jobs and Units

$10 an Hour

Money is Bulk Transferred to University Administration

Intern Signs Confidentiality Clause


KDOR Learning Center

Computer Based Training

25 Titles Available (15 Technical Titles)

Up to 250 Students May Participate

3010 Course Hours Utilized

Instructor Lead Training

Students Hours

FY98 In-House 79 1,576

FY98 Off-Site 14 264

FY99 In-House 105 3,449

FY99 Off-Site 43 1,108

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals...

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