February 2, 2015 February 2, 2015 Retail Market Subcommittee Retail Market Subcommittee Update to COPSUpdate to COPS

Kathy Scott

February 10, 2016 1

2016 RMS Leadership Voting : 2016 RMS Leadership Voting :

2016 RMS Chair and Vice Chair (Vote) was Unanimously Approved ◦Chair: Kathy Scott - CenterPoint Energy

◦Vice Chair: Rebecca Reed Zerwas - NRG

February 10, 2016 RMS Update to COPS 2

2016 WG & TF Leadership 2016 WG & TF Leadership Voting:Voting:Working Group & Taskforce Leadership Confirmed:◦ Advanced Metering Working Group (AMWG)

Co-Chair: Esther Kent, CNP Co-Chair: John Schatz, TXU Energy

◦ Texas Data Transport and MarkeTrak Systems (TDTMS) Chair: Jim Lee, AEP Vice Chair: Monica Jones, NRG

◦ Texas Standard Electronic Transaction (TX SET) Chair: Diana Rehfeldt, TNMP Vice Chair: Kyle Patrick, NRG

◦ Retail Market Training Taskforce (RMTTF) Co-Chair: Debbie McKeever, Oncor Co-Chair: Sheri Wiegand, TXU Energy Co-Chair: Tomas, Fernandez, NRG

February 10, 2016 RMS Update to COPS 3

RMS Voting Conducted RMS Voting Conducted 2/2/16: 2/2/16:

Texas Market Test Plan (Vote)◦Unanimously Approved by RMS

February 10, 2016 RMS Update to COPS 4

Microsoft Word Document

2016 TAC Goals and Strategic 2016 TAC Goals and Strategic InitiativesInitiativesRMS’ consensus agreed with the

2016 TAC Goals as revised by TAC on 1/28

RMS made minor changes to TAC’s 2016 Strategic Initiatives as reflected in the attached Word doc.

February 10, 2016 RMS Update to COPS 5

Microsoft Word Document

Microsoft Word 97 - 2003 Document

NPRR711 Update:NPRR711 Update:Increase the IDR Meter Required Threshold

◦ Due to new RMS membership NPRR711 history was provided to RMS of why the IDR Required Workshops were initiated in August 2014 and where we ended with Workshop VI on October 2015.

◦ Today, RMS isn’t any closer to a market solution that addresses all of the market’s concerns. Some concerns appear to be outside of the market’s ability to resolve.

◦ As of 2/2/16, RMS will request that NPRR711 continue to be Tabled at PRS. This delay will give new RMS members the additional time to review NPRR comments, hopefully members will understand the concerns discussed at the Feb. 2nd RMS meeting and to be prepared for a possible vote on NPRR711 during the March 1st RMS meeting.

February 10, 2016 RMS Update to COPS 6

TX SET Working Group (TX SET) TX SET Working Group (TX SET) 2016 Leadership ElectionsRecommended TMTP Changes to RMSSCR786 Retail Market Test Environment—Agreed to

conducting Joint TDTMS and Texas SET Meetings SIM Date Elimination Beginning Flight 0616 TDTMS / Texas SET Joint Discussions—Texas SET Day-2

MeetingTexas SET Swimlanes under reviewFlight 0216 ERCOT Update

◦ Recommended Script Changes (IBANK03 / IBANK04)New Safety NET Revision Request being createdPossible Change to Cancellation Window being

discussedTX SET’s 2015 Accomplishments & 2016 Goals were

provided to RMSFebruary 10, 2016 RMS Update to COPS 7

Texas Data Transport and MarkeTrak Texas Data Transport and MarkeTrak SystemsSystems2016 Leadership Elections

◦ Big Thank You to Isabelle Durham for many years of service!

MarkeTrak API Reporting Updates◦ Proposed SLO metrics will be finalized upon completion of

ERCOT analysis and presented at the February 4th TDTMS meeting.

SCR786 Retail Market Test Environment—Agreed to conduct Joint TDTMS and Texas SET Meetings: ◦ Starting on February 18th meeting , TDTMS and TXSET will

jointly meet to discuss items and provide recommendations to ERCOT including (but not limited to):

◦ Detailed Business Requirements◦ Market Communications/Outreach/Training◦ Market Participant System Changes◦ Potential Change to Flight Documentation/Scripts◦ Environmental Logistics

TDTMS 2015 Accomplishments were provided to RMS

February 10, 2016 RMS Update to COPS 8

Advanced Metering Working Group Advanced Metering Working Group (AMWG) (AMWG) 2016 Leadership ElectionsReviewed proposed revisions to AMWG Procedures and

Change Request Form◦ Final discussion at February’s AMWG and submit to RMS in

MarchReviewed December 2015 SMT Release

◦ Correcting Deficiencies and Usability DefectsTNMP update: 2G to 3G Meter Conversion

◦ ~40,000 meters that are primarily in Gulf Coast Region◦ July/August implementation schedule and Market notices are

plannedCenterPoint Energy’s update: Meter Firmware Upgrade

◦ Estimated completion May 2016 and Market notice provided 1/5/16

AMWG’s 2015 Accomplishments & 2016 Goals were provided to RMS

February 10, 2016 RMS Update to COPS 9

Advanced Metering Working Group Advanced Metering Working Group (AMWG) (AMWG) February 27 SMT Planned Release

◦ Allow date ranges to be maintained while user toggles between daily usage view and interval read view

◦ Allow user to open SMT in multiple tabs in the same browser w/out having to re-enter login credentials

◦ Implement FTPS and API SSL certificate expiration alerts for REPs and 3rd Parties

◦ Enhance SMT GUI usability to provide more accurate ad hoc report status information

12 hour SMT portal outage: 9:00 p.m. 2/27 to 9:00 a.m. 2/28◦ LSE files and FTPS folders will not be affected

February 10, 2016 RMS Update to COPS 10

SMT Help Desk Calls 249 ( -125)

SMT Help Desk Tickets 340 ( -144)◦ Residential = 182 (-132)

GUI access issues = 40 (- 50) Registration issues = 118 (-39)

SMT Registered Users (Res) 65,776 (+ 229)

ESIs in SMT 7,104,662 (+9,210)Active Meters in SMT 7,035,957

(+9,667)

SMT Statistics for December SMT Statistics for December 20152015

11February 10, 2016 RMS Update to COPS

Energy Data Agreements 1,159 (1,353)*◦ AEPN = 1; CNP = 363; Oncor = 795

HAN Device Agreements 389 ( NC)HAN Devices 10,083 (-135)3rd Parties Registered @ SMT 77

( +1)REPs Registered @ SMT 107 ( +3)On Demand Reads

◦ Customers 3,734◦ REPs 7◦ 3rd Party 2

SMT Statistics for December SMT Statistics for December 20152015

12February 10, 2016 RMS Update to COPS

Retail Market Training Taskforce Retail Market Training Taskforce (RMTTF) (RMTTF) February 9th Retail 101 Training:

◦The following topics will be covered: Market History Roles and Responsibilities Market Rules Retail Transactions Impact of Smart Meter Technology Data Transparency and Availability

◦71 Total Market Participants Registered as of 2/2 50 In-Person (Class is full) 21 via WebEx

February 10, 2016 RMS Update to COPS 13

MarkeTrak On-line MarkeTrak On-line TrainingTraining Series Success via Series Success via ERCOT Learning Management System ERCOT Learning Management System

How many MPs have viewed the four training modules*?

Which segment of the market do the viewers represent?

RMS Update to COPSFebruary 10, 2016

*via ERCOT LMS and does not include training outside of LMS

MT Module # of Viewers

Overview 62

Switch Hold 48

Cancels 45

IAGs 42

TOTAL 197

Market Segment # of Viewers

LSE/REP 73

TDSP 72

QSE 15

Other 37

TOTAL 197

MarkeTrak Taskforce (Final Update to MarkeTrak Taskforce (Final Update to RMS)RMS)2015 MTTF Accomplishments:

RMGRR 129 – Revision to Customer Rescission Completion Timeline

RMGRR 131 – Guidelines for Notification of Invoice Dispute RMGRR 133 - Clarification of Inadvertent Gain Valid Reject

Reasons Inadvertent Gain (IAG) Training Roadshow MarkeTrak Subtypes Quick Reference Matrix MarkeTrak Issues – Premature closing of IGL/Rescission

Subtypes MarkeTrak Service Level Objectives Results New Inadvertent Gain Reporting – Impact by REP Switch Hold Process Reviewed - Report referred to TDTMS Service Level Agreements for MarkeTraks by Issue

Subtypes Transfer of Key Documents to TDTMS home page on

ERCOT.com

February 10, 2016 RMS Update to COPS 15

ERCOT’s Updates! ERCOT’s Updates!

February 10, 2016 RMS Update to COPS 16

Flight 0216 Update and Schedule 7 New CRs are testing (Including 6 additional DUNS) 4 Existing CRs: 2 CRs are testing bank change, 1 CR is

adding a territory, 1 CR is testing production system server changes

1,537 tasks are scheduled including connectivity Schedule:

Connectivity testing began 01/19/16 Day 1 transactions begin 02/15/16 Flight 0216 concludes on 02/26/16

(Contingency/Adhoc Period until 04/15/16) Inadvertent Gain Statistics Reporting

http://www.ercot.com/content/wcm/key_documents_lists/77520/15.__Updated_V2_February_RMS_2016_IAG_Numbers.pptx

http://www.ercot.com/content/wcm/key_documents_lists/77520/15.__Updated_V2_Inadvertent_Stats___November_2015.ppt

ERCOT’s Updates! ERCOT’s Updates!

February 10, 2016 RMS Update to COPS 17

ERCOT Incident Report Service Availability – December

MarkeTrak IT systems met all SLA targets Retail Transaction Processing (core hours) – 98.64% (99.9%

target) Service Availability – January

Retail Market IT systems met all SLA targets Incidents & Maintenance – January

01/31/16 – Planned Maintenance (Commercial Systems Site Failover – Retail Processing, MarkeTrak)

Unplanned System Outage on December 30, 2015 ERCOT was unable to successfully send Retail Registration

Transactions (Move Ins, Move Outs, Switches) from approximately 06:00 AM until 10:45 AM

997 Acknowledgements and 867 Usage Transactions were unaffected

ERCOT’s Updates! ERCOT’s Updates!

February 10, 2016 RMS Update to COPS 18

Legacy Tool Update:◦ Improvements initiated in response to the February

17th duplicate retail transactions incident Goal: Migrate functionality to new platforms and retire

legacy toolset Current Status:

Complete - New outbound transaction flow monitor designed to alert when a five to ten minute transactional backlog exists

Complete - End-to-end pulse functionality monitoring for retail transactions

Total inbound and outbound files monitored at the NAESB proxy using a data analytics tool

Complete – Migrate monitoring functionality to a supported toolset 84 of 84 monitors complete 19 of 19 directory monitors complete 11 of 11 reports complete 112 of 112 dashboards complete 3 of 3 business functions complete

ERCOT’s Updates! ERCOT’s Updates!

February 10, 2016 RMS Update to COPS 19

Discussion RMGRR134 and NPRR753, Allow AMS Data Submittal Process for TDSP-Read Non-Modeled Generators◦ http://www.ercot.com/content/wcm/key_documents_lists/77520/1

5.__Discussion_of_RMGRR134___NPRR753.zip RMS discussed both NPRR753 and RMGRR134. RMS reviewed the TDSP Read Generation Form edits.

Action Item: During the Feb 11th PRS meeting, RMS leadership will request that PRS Table NPRR753 at PRS to allow RMGRR134 to be in alignment with NPRR753 throughout the approval processes, especially since RMGRR134 will not be considered for voting by RMS until the March 1st meeting.

Other Business! Other Business!

February 10, 2016 RMS Update to COPS 20

Oncor’s Unplanned Outage Update (Fri. 1/8/16 @ 4:30PM) ◦ Takeaways for Market Communications:

In addition to providing what to do about reconnects for non-payment, TDSPs should provide statement concerning if Safety Nets Move-Ins are needed or not

If estimated restoration is known or not Advise Market when next Market Notice will be communicated

Sharyland’s CIS Conversion and Unplanned Outage Update◦ In the last two weeks CIS systems have moved to stabilization.

Action Item: SU to provide update to RMS if second planned CIS conversion contingent upon AMS deployment approval or not? The Market wouldn’t want a repeat of the system issues experienced during SU’s CIS Conversion I.

◦ More proactive communications – emails communications and/or market calls should be initiated by SU during unplanned outage event(s) in the future.

CNP’s Online LOA Usage Request Functionality in CRIP◦ New Competitive Retailer Information Portal (CRIP) LOA Usage functionality currently

being tested. System will look very similar to Oncor’s LOA. Soft launch on 2/22/16.◦ Training Webinars with Demos, Market Calls and Market Communications are

planned . ◦ CNP ‘s CRIP Registration for LOA access will require all 3rd Parties to have a DUNS.

Questions?Questions?

21February 10, 2016 RMS Update to COPS