Fear Less: Introducing Change into Organizations Dr. Mary Lynn Manns University of North Carolina at...
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Transcript of Fear Less: Introducing Change into Organizations Dr. Mary Lynn Manns University of North Carolina at...
Fear Less: Introducing Change into Organizations
Dr. Mary Lynn Manns
University of North Carolina at Asheville
True or False:It is always best for the boss to introduce any changes into the
organization.
So what is the role of the boss when changes are introduced
into the organization?
True or False:If you’re smart (you are!) and you know what to do (you do!), then
you don’t need a lot of help from others to introduce the new idea.
You can’t and shouldn’t do it alone?…Why not?
Who else should help?
True or False:If we just explain the value in the new idea, people will understand
and will accept it.
So if we can’t just get people to accept the new idea by
explaining the value in it, what else should we do?
Different people accept new ideas at different rates
Do you know these people?• This is new so it is cool.• This is an interesting idea, but I want to hear more
before making a decision.• I want to see what other people think about the
new idea before I make a decision.• I’ll accept the new idea when I have to.• It’s always been done this way … why do we have
to introduce anything new?
Different people accept new ideas at different rates
• The Innovator (2.5%)
• The Early Adopter (13.5%)
• The Early Majority (34%)
• The Late Majority (34%)
• The Laggard (16%)
So what?
True or False:Since “Innovators” get so
excited about new ideas, we can ask them to try to convince
others.
Well, if “Innovators” aren’t the best people to convince others,
who are?
Different people accept new ideas at different rates
Innovator: This is new so it is cool.Early Adopter: This is an interesting idea, but I want
to hear more before making a decision.Early Majority: I want to see what other people think
about the new idea before I make a decision.Late Majority: I’ll accept the new idea when I have
to.Laggard: It’s always been done this way … why do
we have to do anything new?
True or False:The best way to deal with people who are against the new idea is
to try to keep them out of the way.
So what is the best way to deal with people who are against the
new idea?
True or False:If you want to convince someone about the new idea, you must be
sure you know a lot about it.
If you want to convince someone about the new idea, you must be
sure you know a lot about it.And what else?
True or False:When you wish to introduce a new idea into an organization,
you need a specific plan for how you are going to do it.
No plan? …Then what do you do instead?
So what have you learned about introducing a new idea to a group of people ….
What have you learned about…
• .. who can introduce the change• .. the danger in trying to do it alone• .. the way individuals accept change• .. how you can encourage various individuals to
help you introduce the new idea• .. how you should handle the skeptics• .. what else is important in convincing people
besides the fact that you know a lot• .. the type of plan you should have
Go out and make great changes
in the world!