Fdrp overview
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© 2009 FDRP
FrontSUMMIT™
Tutorial Overview
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April 8, 2023© 2009 FDRP 22
FDRP History & Progress
1998 1999 2001 2003 2005 2006 2007 2009
Founded by Bernard Martinage; “Pro-Success” magazine launch
CIA, FCI, NECI sign up as Partners; Professional / Master Certification Launch
Associate Spanish edition launch
Associate Certification launch, International Sommelier Guild endorsement
Certification grows from a 600+ milestone to 2000+ certifications annually
ACF Educational Assurance Award & endorsement
FDRP Master matched with ACF CEC for faculty promotion
4000+ certifications annually
Creation of FrontSUMMIT™; ACF Member Advantage Program
2010 In the Service of Those Who Serve
Reciprocity agreement with Canada
Certified Steakhouse Professional (CSP)™
© 2009-2010 FDRP
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April 8, 2023© 2009 FDRP 33
Partnerships, Clients, Accreditations & Endorsements
© 2009-2010 FDRP
Accreditations Endorsements
Bermuda College
Trade Partnerships &
Corporate Partners
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April 8, 2023© 2009 FDRP 4
FrontSUMMIT™ Tutorial Overview
This presentation is designed to provide insights into the key features of the FrontSUMMIT™ solutions, including:
FDRP Levels of Certification
StaffNET™
The Toolbox™ Training Manuals
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April 8, 2023 5
FDRP Certification Levels
Achieving Certification
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April 8, 2023© 2009 FDRP 6
FrontSUMMIT™FDRP Certification Path
Apprentice Certification Program
Designed for underage culinarians, with its alcohol-free program teaching to basic functions, e.g. bussing, coffee making, etc.
Utilized by high schools to help connect operators to communities
Professional Certification Program
Provides for a Career Path by Translating Experience into Credentials
Industry Recognized Standards
Progressive, Automatic Certification
Associate Certification Program
Establish line level employees performance standards
Alcohol and Service modules
Self study or instructor led, with Bilingual Versions
Assessment tool for dining room hospitality courses use by top academic institutions
All the FDRP Hospitality Certification Programs are available on FrontSUMMIT™:
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April 8, 2023© 2009 FDRP 7
FrontSUMMIT™FDRP Associate Levels
The Associate Level contains two certifications: – Certified Dining Room Associate (DRA)™
– Certified Associate Wine Steward (WSA)™
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April 8, 2023© 2009 FDRP 8
FrontSUMMIT™FDRP Associate Curriculum
Seven Components to become a Certified Associate
2 Styles of Service & Clearing
3 General Practices
4 Beer & Cocktails Essentials
5 Wine Opening
6 Wine Essentials
1 Equipment Identification & Handling
7 Common Sense Rules
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April 8, 2023 9
FrontSUMMIT™ Manager Access
ToolBox™ / Certification
TM
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April 8, 2023© 2009 FDRP 10
FrontSUMMIT™Manager Access: ToolBox™
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April 8, 2023© 2009 FDRP 11
FrontSUMMIT™ Manager Access: ToolBox™
Managers can use the manuals in either:
Instructor-led training
Self-Study training
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April 8, 2023© 2009 FDRP 12
FrontSUMMIT™ Manager Access: ToolBox™
When Managers deliver the manuals for Self-Study purpose they constitute a perfect accommodation for environments that . . .
Do NOT have:
– Dedicated training staff
– Facilities to do formal training
– Open schedule slots for training
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April 8, 2023© 2009 FDRP 13
FrontSUMMIT™ Manager Access: ToolBox™
When Managers use the manuals in an Instructor-led format they constitute a Ready-Go! tool for delivering traditional training in ANY of its formats:
– Formal Training Sessions
– Shadow Training
– Cross Training
– Any combination of all
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April 8, 2023© 2009 FDRP 14
FrontSUMMIT™ Manager Access: ToolBox™
And because the materials are designed so they can be taught by someone who has no hospitality experience—such as HR personnel:
No more taking away your best staff to train others
No more taking your managers away from operations for additional hours in training
No more variations between trainer’s styles or personal interpretations of standards
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April 8, 2023© 2009 FDRP 15
FrontSUMMIT™ Manager Access: ToolBox™
Training Handbook provides ALL the information in support of TWO certifications:
– Certified Dining Room Associate (DRA)™
– Certified Associate Wine Steward (WSA)™
No More Taking Away Your Best Staff or Managers Simply to Train!
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April 8, 2023© 2009 FDRP 16
FrontSUMMIT™ Manager Access: ToolBox™
The Manager’s account can also have the option of printing the FDRP Associate™ Handbook in two languages.
For locations that:
– Want to provide training to non-hospitality personnel in preparation for additional staff requirements due to special events
– Have Spanish-speaking staff who desire additional training in order to progress their careers, such as bus boys or runners
Spanish manuals are separated into two, one for each certification designation:
– Certified Dining Room Associate (DRA)™
– Certified Associate Wine Steward (WSA)™
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April 8, 2023© 2009 FDRP 17
FrontSUMMIT™ ToolBox™Manager Access: Instructor ToolKit™
The step-by-step Instructor’s Guide is so easy to use that it can be taught by someone unfamiliar with the restaurant industry.
• Dedicated training educators can use it as a Train-the-Trainer tool (to train managers or other instructors).
• Manager/Instructor can use it to teach staff directly
The ToolBox™ allows for free updates on all material, including Train-the-Trainer guides and Trainee manuals for three years!
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April 8, 2023 18
FrontSUMMIT™ Toolkit - Casual Dining Standards
Teaching Made Easy
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April 8, 2023© 2009 FDRP 19
FrontSUMMIT™Trainee/Trainer Manuals
TrainerTrainee
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April 8, 2023© 2009 FDRP 20
FrontSUMMIT™Trainee/Trainer Manuals
Pupil Instructor
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April 8, 2023© 2009 FDRP 21
FrontSUMMIT™Trainee/Trainer Manuals
Trainee
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April 8, 2023© 2009 FDRP 22
FrontSUMMIT™Trainee/Trainer Manuals
Trainer
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April 8, 2023© 2009 FDRP 23
FrontSUMMIT™Trainee/Trainer Manuals
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April 8, 2023© 2009 FDRP 24
FrontSUMMIT™Trainee/Trainer Manuals
The Trainer checks his/her instructions: “Review the different shapes and materials of chinaware”.
Trainer
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April 8, 2023© 2009 FDRP 25
FrontSUMMIT™Trainee/Trainer Manuals
The presentation Slide 17 shows related sizes of plates.
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April 8, 2023© 2009 FDRP 26
FrontSUMMIT™Trainee/Trainer Manuals
The Trainer checks his/her instructions: “Review the different shapes and materials of chinaware”.
Trainer
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April 8, 2023© 2009 FDRP 27
FrontSUMMIT™Trainee/Trainer Manuals
The Trainer reads the main categories AND holds up samples of the actual chinaware used in the establishment (as recommended in the Training Aids listing ahead of the lesson) .
Trainer
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April 8, 2023© 2009 FDRP 28
FrontSUMMIT™Trainee/Trainer Manuals
Trainee
“Blue plate”
For main course only
We don’t use!
“Side plate”
App, deserts & sides
B&B
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April 8, 2023© 2009 FDRP 29
FrontSUMMIT™Trainee/Trainer Manuals
TraineeGold rim plates are ONLY used in the Master Room (bring them
back there if found elsewhere).. Red flowers plate are used
ONLY for banquets outside.
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April 8, 2023© 2009 FDRP 30
FrontSUMMIT™Trainee/Trainer Manuals
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April 8, 2023© 2009 FDRP 31
FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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April 8, 2023© 2009 FDRP 32
FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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April 8, 2023© 2009 FDRP 33
FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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April 8, 2023© 2009 FDRP 34
FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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April 8, 2023© 2009 FDRP 35
FrontSUMMIT™e-Learning Training
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April 8, 2023 36
FrontSUMMIT™ Toolkit – Fine Dining Standards
Teaching Made Easy
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April 8, 2023© 2009 FDRP 37
FrontSUMMIT™Trainee/Trainer Manuals
InstructorPupil
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April 8, 2023© 2009 FDRP 38
FrontSUMMIT™Trainee/Trainer Manuals
Pupil Instructor
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FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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April 8, 2023© 2009 FDRP 41
FrontSUMMIT™Trainee/Trainer Manuals
Instructor & Pupil
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April 8, 2023© 2009 FDRP 42
FrontSUMMIT™Trainee/Trainer Manuals
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FrontSUMMIT™Trainee/Trainer Manuals
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April 8, 2023© 2009 FDRP 44
FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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April 8, 2023© 2009 FDRP 46
FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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FrontSUMMIT™Trainee/Trainer Manuals
Instructor
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April 8, 2023© 2009 FDRP 48
FrontSUMMIT™e-Learning Training