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Transcript of FCCA Cruising Magazine
ELLIOTT ERWITT’S
puerto rico
the Islands of Puerto Ricoseepuertorico.com
To see the Islands of Puerto Rico through the eyes of an artist, go to seepuertorico.com, And then come see them for yourself.
For more information, places to stay and things to do, call 800.866.7827© 2010 Puerto Rico Tourism Company. Government of Puerto Rico.
Since its discovery, Puerto Rico has been welcoming and entertaining passengers. It's now the largest cruise homeport in the Caribbean. Thirteen cruise lines visit the port of San Juan thanks to its modern infrastructure and convenient air access. The Port of Ponce on the South coast and the Western port of Mayagüez, are also excellent ports of call with a well developed infrastructure and docking facilities. The islands of Vieques and Culebra offer superb, quaint island stopovers for cruise itineraries.
No matter where you tie up, the Islands of Puerto Rico offer much more to do before and after a voyage. Pristine beaches, championship golf courses and 500 year-old Spanish colonial fortresses. Add world class shopping and 5 star accomodations and you have more than enough reasons to keep people coming back for the next 500 years.
500YEARS
as the Gateway
to the Caribbean
More than
“AFTERNOON IN SAN JUAN” Photograph by Elliot Erwitt, Old San Juan, PR, 2009
Third Quarter 2010 • Cruising Magazine 5
Micky ArisonChairman & CEOCarnival Corporation
Daniel J. HanrahanPresident & CEOCelebrity Cruises
Karl L. HolzPresidentDisney Cruise Line
Richard E. SassoPresident & CEOMSC Cruises (USA) Inc.
Kevin SheehanFCCA Chairman,CEONorwegian Cruise Line
Stephen A. NielsenVice President,Caribbean & Atlantic Shore OperationsPrincess Cruises
Omari BreakenridgeManager of Communications & Design
Terri CanniciDirector, Special Events
Adam CeseranoSenior Vice President
James KazakoffSenior Director, Event Operations
Jessica LalamaExecutive Assistant
George OrellanaResearch & Membership Coordinator
Justin PaigeCommunications & MarketingAdministrator
Michele M. PaigePresident
28 Aon Risk Services’ FCCA Global Tour Operator Liability Insurance Program
32 Get Enchanted By the New Attractions on Royal Caribbean’s Allure of the Seas
37 Get a Taste of the Caribbean on the Carnival Magic’s RedFrog Pub
39 Bonaire Is Prepared for Their Cruise Passenger Growth
47 FCCA Associate Membership Program
13 Curaçao Hosts 2010 FCCA Platinum Conference
18 Saint Lucia Sees Big Benefits from Hosting FCCA Cruise Conference
20 Intriguing Dominican Culture and History Await You
25 Three Key Components to Developing Disaster Programs for Business
16The U.S. Virgin Islands
Going Beyond the Beach
7 President’s Letter
9 Cruise Industry News & Platinum Highlights
48 Platinum Member Listing
54 Associate Member Listing
67 Faces in the Industry
67 Cruise Ship Profiles
CRUISINGTHE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE
FLORIDA-CARIBBEANCRUISEASSOCIATION Third Quarter 2010
Florida-Caribbean Cruise Association (FCCA)11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026Phone: (954) 441-8881 • Fax: (954) 441-3171Website: www.f-cca.com • E-mail: [email protected] Magazine © 2010 ~ All Rights Reserved.Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited.
To subscribe or change your address, please send requeststo [email protected]
The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information,services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.
FCCA Member LinesAIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line
Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn Cruise Line
FCCA Staff
Departments
Features
SpotlightCover StoryExecutive Committee
“Two are better than one, because they have a
good return for their work: If one falls down, his
friend can help him up. But pity the man who falls
and has no one to help him up!” –King Solomon
Strength in numbers is a familiar concept and one that we
frequently employ in our business operations. We constantly
rely on our partners, but also for ideas and support. They are
the ones we turn to when we want to expand or when we
need a helping hand.
Of course, this is something easier said than done; some-
times it can be hard to find partners, especially without the
right resources. This is why the FCCA exists: to develop
cooperative and synergistic relationships with our destination partners in both the public and private sectors.
This is also one of the main focuses of our 17th Annual Conference & Tradeshow in Santo Domingo,
Dominican Republic. Its balance between business sessions, social functions and the tradeshow, coupled with
the attendance of almost 100 cruise executives, representatives from destinations’ Tourism Ministries and over
a thousand players from all facets of the industry, create the perfect forum for the exchange of information and
industry trends, sharing of ideas and cultivation of valuable business relationships.
Beyond providing all of that, the Conference really epitomizes what the FCCA Platinum and Associate
Membership offers, as this is just one of many events with the same goals in mind, along with our year-round
projects and publications to ease and promote communications between the partners, cruise lines, executives
and destinations’ public and private sectors.
This edition of Cruising will also show some of the ways that the FCCA helps their partners. Saint Lucia’s arti-
cle displays the benefits that the Conference and Tradeshow have for the host destination; tips for how to get
the best return on a tradeshow is given; Aon breaks down how they are attempting to make insurance as afford-
able and valuable as possible for FCCA tour operators; John Korsak shares disaster preparation techniques;
Bonaire demonstrates their readiness for cruise passenger growth during their FCCA Service Excellence and
Taxi Pride Programs; Princess’ Chris Roberts provides insight from the Platinum Conference in Curacao; and
most valuable the Dominican Republic shares some of its best sites for the Conference participants staying
some extra time to know where to visit.
So help us help you by learning a bit more about what the FCCA can offer you and watching it in effect at the
17th Annual Conference & Tradeshow in Santo Domingo, Dominican Republic from October 25th-29th.
All for one, one for all!
Michele M. Paige
Third Quarter 2010 • Cruising Magazine 7
Gordon Buck, Vice President of Caribbean
Relations, Carnival Cruise Lines and
Michele M. Paige at the FCCA PAMAC
Conference in Curaçao.
President’s Letter
USA Tel: 212 867 2950 Canada Tel: 416 362 4242 UK Tel: 207 341 7000 France Tel: 33 1 48 25 74 60 Germany Tel: 49 69 89 00 9081 Head Office: Tel: 758 452 4094 Email: [email protected]
Eons before the arrival of Columbus, the Arawak Indians would make their ritual escape to the sacred pinnacles of the beautiful Pitons in the cool dawn. As their whispers flowed with the mystical trade winds weaving between the mountains, they would become one with the Great Spirit, and rejuvenation would begin... ...Live the Legend.
Legendary Saint Lucia
Third Quarter 2010 • Cruising Magazine 9
More Attention for Aruba Cruise
Port
The Government of Aruba, represent-
ed by Prime Minister Eman and
Minister of Finance De Meza, as the
shareholders of the Aruba Ports
Authority NV, agreed on the precondi-
tions necessary to move the container
port from Oranjestad to Barcadera in
the coming months.This means that
the cruise port in Oranjestad will
finally be able to implement its much
needed attention. More than just a
facelift, the plans include developing
the cruise port in such a way that it
will integrate into the existing com-
mercial infrastructure.
St. Thomas, USVI Implements
Enhancement Initiative
As part of the U.S. Virgin Islands’ com-
mitment to maintaining a safe and
enjoyable environment, the destination
launched an initiative to reinvigorate the
Coki Point area of St. Thomas. In turn,
the efforts will enhance overall visitor
experience with increased police pres-
ence, new beautification projects and
the regulating of licensed vendors. Read
more: www.usviupdate.com
Port Everglades Ready to Welcome
New Cruise Ships in 2011
The 2010-2011 cruise season at
Broward County's Port Everglades will
once again bring an array of new ships,
new itineraries and new passenger ser-
vices to South Florida.
Allure of the Seas, Royal Caribbean
International's second Oasis-class
cruise ship, will be named at her home-
port, Port Everglades, and begin sailing
every Sunday year-round on December
5, 2010.
In addition, four other newly built
cruise ships will debut at Port
Everglades this season. Holland
America Line's Nieuw Amsterdam will
be homeported at Port Everglades
through the winter beginning
November 7, 2010. Seabourn Cruise
Line will celebrate the United States'
debut of the Seabourn Sojourn on
November 15, 2010. Cunard Line's new
Queen Elizabeth will call at Port
Everglades on January 16, 2011. And,
P&O Cruises will have three cruise
ships calling at Port Everglades for the
first time, including the line's new
Azura, which is scheduled to arrive on
December 20, 2010. The other P&O
Cruise ships coming to Port Everglades
for the first time are Aurora, arriving on
October 26, 2010, and Ventura, arriving
January 4, 2011.
Port of Galveston Celebrates a
Decade of Carnival Cruises
September 30th marked a milestone in
Galveston. It was the tenth anniversary
of Carnival's service to the Texas city.
The port says that over the decade
Carnival ships have made 1,174 calls at
the port and boarded 2.7 million cruise
passengers. Carnival currently operates
two ships from the port, and next fall
(2011) they are both replaced with
larger vessels.
Royal Caribbean Proceeds with
School Construction in Haiti
Royal Caribbean Cruises Ltd., which
has long called on a private beach in
Haiti, has started construction on a
school on the earthquake-ravaged
island. Richard Fain, chairman and
CEO of RCCL, said the first school is in
northern Haiti near several villages and
is intended to go from kindergarten to
fifth grade the first year, and increase a
grade annually, with vocational training
in the evenings.
“The site has been leveled and the foun-
dation poured,” he wrote on his blog.
“Now they are putting up the walls and
installing the utilities. It ain’t very
fancy, but it should be one of the best
facilities in the area and we hope it sets
a good example for the future. It is
designed to meet California earthquake
codes and Florida hurricane criteria
(although it would have been easier if
we could have reversed those).
“We fully realized that in the context of
Haiti’s enormous needs, this project is
barely a ripple on the surface. It is a
small project which can only help a lim-
ited number of people. At the same
time, it will be a big help to those it does
reach, and we are all motivated by that.
It is a start and we believe a good one.
We hope that these kids can develop
into the leaders who will guide Haiti’s
recovery in the future.”
Fain wrote that the company is work-
ing with Foundation ProDev on secur-
ing teachers, books and curricula.
ProDev has been involved in education
since 1996 and most recently orga-
nized 14 tent-schools during the crisis.
The French-American School is con-
tributing textbooks and teacher train-
ing. Miami-Dade public schools are
contributing furniture it is replacing.
The American Jewish Joint
Distribution Committee is supporting
the construction of a similar school fur-
ther south in Haiti.
Cruise Industry News & Platinum Highlights
Third Quarter 2010 • Cruising Magazine 13
With a canvas of desert landscapes and brushstrokes
of blue skies and seas, the new Hyatt Regency
Curacao delivered an ideal setting for the annual
FCCA Platinum Associate Membership Advisory Council
(PAMAC) Conference, June 13-15. The 280-room meetings-
oriented resort, under construction for three years, opened
just two months prior to hosting its first significant group: the
Florida-Caribbean Cruise Association.
Over a hundred FCCA Platinum Members and cruise line
executives came for social mingling and business discus-
sions. Many attendees arrived early or stayed longer to enjoy
one of the Caribbean’s more interesting ports of call, includ-
ing an orientation to the unique harbor. Larger cruise ships
dock outside the harbor at the mega-pier, which opened about
ten years ago.
Previous travelers to Curacao, or those visiting on smaller
ships today, can talk about gliding through the narrow harbor
entrance that divides the capital of Willemstad, passing the
Plaza hotel on the right—the only hotel with marine collision
damage insurance—and docking along side in the channel,
prior to reaching the towering Queen Juliana Bridge—high-
est in the Caribbean. The Queen Emma pontoon bridge
swings open, as it has for more than a century, and permits
access to St. Ana Bay. Perched on the hill, Fort Nassau over-
looks the harbor; in the distance, the city’s sea of orange-col-
ored tile roofs and the region’s largest oil refinery are seen.
Cruise ship activity accounts for about 7% of port business.
The majority is a continual flow of tankers and freighters.
The refinery produces about 200,000 barrels a day, shipped
primarily to other Caribbean countries and Central America.
“But the cruise sector, unlike much of the other shipping,
directly benefits the local community on an island-econom-
ic level,” said Dimitri Cloose, commercial and marketing
manager of the Curacao Port Authority-primary sponsor of
the conference.
“Our UNESCO World Heritage site, the colorful harbor
entrance, and the Handelskade store fronts make us one
of the most photographed parts of the Caribbean,” said
Mr. Cloose. “The experience of the cruise guest here
rates high.”
CuraçaoHosts 2010 FCCA Platinum Conference
By Chris Roberts
Photo
by C
hris
Roberts
14 Cruising Magazine • Third Quarter 2010
The Mingling of Movers & Shakers
Some of the news being exchanged at the conference:
Judy Schoenbein, general manager of Appleton Estate Rum
in Jamaica, punched out some good news. Appleton has
introduced a new blend called “Exclusive.” To taste it, you
only need to visit the Estate, as it is sold there, exclusively,
for $295 a bottle, at last check.
Marc Melville and John & Paola Byles, the leaders of
Chukka Caribbean Adventures, shared their plans for the
cruise port expansion at Jamaica’s historic town of Falmouth.
Look to hear more about new tours to nearby sites like the
2,000-acre Good Hope Great House & Estate, depicting life
in the 1800s when Falmouth reigned as the wealthiest town
in Jamaica. “We need to continually promote awareness in
our brand,” said Mr. Melville. He can also tell you that
Falmouth had running water before New York City.
One highlight of the Platinum Tour Operators business
meeting was a Q & A session moderated by Eduardo
Gonzales, chairman of Discover Mexico and FCCA
Platinum Chairman. Topics focused on cruise line tour
selection and operations. Lisa Jensen, manager of Atlantic
& Caribbean shore operations for Princess Cruises, out-
lined changes in the line’s policy for selecting tours. “We
now have a Shore Excursion Working Committee, which
strategically reviews every destination and its attrac-
tions,” said Ms. Jensen. “We encourage you, as operators,
to research your own destination and look for new ideas
and concepts.”
Graham Davis, director of port development for Carnival
Corporation, formally addressed and encouraged the group
of tour operators to be creative. “You are the movers and
shakers in the tour business,” Mr. Davis said. “Part of the
future for ports is incorporating a destination defining attrac-
tion, like Mystic Mountain in Ocho Rios. People know the
name, and it’s our job to get these people to go there on one
of our ships.”
“The audience is changing,” said Colin Murphy, vice presi-
dent-destination development for Norwegian Cruise Line.
“People are looking for a less rigid experience.” Mr. Murphy
addressed the topic of destination selection. “We’re looking
for stable cost, a place that’s safe and fits our strategy, one
which has commercial appeal: a combination of all of these,
and where we can make money at?”
During the Platinum Membership Advisory Council session,
representatives from AON Risk Services and Chartis
Insurance Company (Wirth Monroe, Scott Lassila, Matthew
Maffai, and Candice Minerof) gave presentations about their
scope of services. They offered industry observations and
reviewed procedures for claims reporting. Inger Lisa
Skroder, founder of Trinity Air Ambulance, introduced the
new FCCA Urgent Care and Card program. Additionally,
Guatemala tour operator Gus Turcios from Go with Gus
Tours, was welcomed as the newest Platinum member, along
with Aruba Cruise Tourism.
FCCA attendees had the chance to visit Curacao’s famed
Hato Caves, the new museum at Christoffel National Park,
have a photo at scenic Knip Bay, do some shopping in a
UNESCO World Heritage site, and even visit an ostrich farm
(one of the biggest outside Africa). “It’s not like sitting in a
classroom listening to speeches,” says Martin LaBorde,
council member for the St. Vincent and the Grenadines Port
Authority. “At a conference like this, you can talk to every-
one as you sightsee.”
Third Quarter 2010 • Cruising Magazine 15
Afulfilling vacation requires
more than just sun, sand and
surf. Travelers want a variety of
activities to choose from that appeal to
all ages, a culinary landscape that pays
homage to the local flavors but is also
inspired by cultures around the world,
outstanding customer service and safe-
ty. The U.S. Virgin Islands Department
of Tourism understands this. That’s
why we’ve implemented programs spe-
cially designed to ensure the best possi-
ble getaway for travelers.
Whether by air or by sea, from the
moment a traveler arrives on St. Croix,
St. John or St. Thomas, they are wel-
comed by the bright smiles of local
greeters—Virgin Islanders who can
answer visitor’s questions and share
their own personal insights on the best
sights to see and places to go. The
Department of Tourism’s commitment
to customer service is evident by its
customer service pledge of excellence,
a promise made by tourism sector
employees to adhere to the highest ser-
vice standards.
The desire to ensure an exceptional
experience for travelers is territory-
wide. The government of the Virgin
Islands is supporting the effort by
enacting a plan that includes beautify-
ing key areas and standardizing on-site
vendors in popular locations to provide
the best health and consumer
practices. The plan also includes
amplifying security measures around
the territory to help visitors feel at ease
as they explore the United States Virgin
Islands.
With all of these programs underway,
the U.S. Virgin Islands is more appeal-
ing than ever for an unforgettable vaca-
tion. The Department of Tourism
invites new visitors to explore St.
Thomas, St. John and St. Croix and
returning visitors to rediscover what
keeps them coming back for more.
Here are just a few reasons why USVI
loyalists tell us they love coming back
to us year after year:
Fall in love with St. Thomas
St. Thomas is known as a shopping
Mecca, but when travelers aren’t busy
perusing downtown Charlotte Amalie
to take advantage of the $1600 duty
free allowance for U.S. residents,
there’s so much more to do. Visit the
previously inaccessible, historic
Hassel Island—home of the Danish-
and Napoleonic-era forts and ruins of
the19th Century marine railway. A 20-
minute kayak ride leads to the beauti-
ful beaches and reefs lining the scenic
route. A walk ashore reveals the histo-
ry of the ruins, and a snorkel along the
nearby reef offers a glimpse of the col-
orful underwater life that lies below.
Coral World Ocean Park’s activities
are all family favorites; give SNUBA a
try; visit the Marine Gardens or
16 Cruising Magazine • Third Quarter 2010
The U.S. Virgin iSlandS – going Beyond The Beach
Underwater Observatory Tower; and
get up-close and personal with sea
lions, sharks, stingrays and
leatherback turtles.
Just a 10-minute ferry ride from
Charlotte Amalie is the charmingly
historic and peaceful Water Island,
often referred to as the “4th Virgin.”
Located just a half-mile south of
Charlotte Amalie—the territory’s capi-
tal—Water Island is a quiet retreat
that’s ideal for an off-the-beaten-path
exploration. Be sure to explore
Phillips’ Landing, the breathtakingly
beautiful vista at Fort Segarra, pic-
turesque Honeymoon and Sprat Bay
Beaches, Indian camp excavations and
other well-preserved ruins.
Find Bliss on St. John
Reconnect with loved ones or with
Mother Nature in the 7,000-acre Virgin
Islands National Park. Here, travelers
can hike along trails dotted with
ancient rock carvings (petroglyphs)
made by Taino Indians and view
demonstrations of cultural traditions,
including basket weaving, music and
dance, at the Annaberg Sugar Mill
Plantation ruins. Save time to also
visit the Catherineberg Plantation
ruins. Create your own souvenirs at
the Maho Bay Art Center, which oper-
ates a one-of-a-kind "Trash to
Treasures" program transforming junk
items into fine art and exquisite crafts.
Visit Trunk Bay and snorkel its famous
underwater trail. Mingle with locals at
the laid-back pubs and cafés in Cruz
Bay, or have an elegant dinner in an
old sugar mill transformed into a fine-
dining restaurant.
Indulge on St. Croix,
A growing Caribbean culinary hot spot.
Be sure to stop by one of St. Croix’s
many food vendors and low-key restau-
rants serving authentic VI treats like
paté, fish and fungi, kallaloo and potato
stuffing. Your meal won’t be complete
without a scoop or two of locally made
Armstrong’s ice cream, served at
restaurants and food stalls throughout
the island.
The largest of the U.S. Virgin Islands,
St. Croix is rich with the history and
cultural influences of the seven flags
that have flown over the territory. The
Whim Plantation Museum, an authen-
tic sugar estate dating from the
1700's, offers guests a glimpse of
Denmark’s colonial impact on the
island through tours of the furnished
great house and the surrounding sugar
factory ruins. The St. George Village
Botanical Gardens, dedicated to con-
serving the native plant species of St.
Croix, is an ideal spot to observe the
island’s natural beauty and learn
about its unique flora. Buck Island
National Monument offers a guided
snorkeling trail through pristine, pre-
served waters. Don’t forget to check
out the breathtaking view at Point
Udall, the easternmost point of the
United States. See it all in one day
with an exciting 4 x 4 jeep tour
through St. Croix’s back roads, lush
forests and tide pools.
Find your own secluded beach…
Three islands means there’s three times
the opportunity for beach relaxation.
Only the long-time repeat visitors know
which beaches offer the most off-the-
beaten path experience! Enjoy the
waters and powdery sands at some less-
er known favorites, like Isaac’s and
Jack’s Bay on St. Croix, Oppenheimer
Beach on St. John and Hull or Brewer’s
Bay on St. Thomas.
Third Quarter 2010 • Cruising Magazine 17
“It’s the fastest growing sector of the global tourism industry,
and the fact Saint Lucia was selected to host this important
cruise conference is a clear compliment to our nation’s huge
potential in cruise tourism,” declared the island’s Tourism
Minister, Senator Allen Chastanet.
Senator Chastanet added Saint Lucia’s hosting of the 16th
Annual Florida-Caribbean Cruise Association (FCCA)
Cruise Convention and Trade Show in October 2009 contin-
ues to pay dividends not just for the small island nation, but
also for its neighbor islands across the Caribbean.
Saint Lucia’s Minister of Tourism and Civil Aviation said the
hosting of the thousand delegates from October 26 to 30,
2009 in his hometown was, “An investment that will contin-
ue to earn dividends in years to come.”
Hosting the convention, he asserted, enabled Saint Lucia to
showcase the island’s solid infrastructure, new and improved
attractions and restaurants and top quality accommodations
to discerning travelers during the conference, which, in turn,
has positively impacted not only cruise tourism, but also land
tourism.
“As a nation, we have deepened our relationship with the
FCCA and the cruise sector and were able to build on the
phenomenal growth we’ve experienced in this sector over the
past few years,” said Senator Chastanet, speaking ahead of
the 17th annual convention in the Dominican Republic.
A major outcome of the FCCA Convention will be the hiring
of hundreds and potentially thousands of Saint Lucian
nationals thanks to a partnership struck between Saint
Lucia’s Ministry of Tourism and Civil Aviation, the cruise
industry and New York’s Monroe College, which has a cam-
pus in Saint Lucia.
Beginning this October, 150 students will enroll in Monroe’s
hospitality program, which offers three months of academic
schooling and three months of practical training across the
18 Cruising Magazine • Third Quarter 2010
SAINT LUCIA SEES BIG BENEFITS FROM HOSTING FCCA CRUISE CONFERENCE
island’s hotel sector. At the end of the certification, success-
ful students have been guaranteed employment by
Norwegian Cruise Line’s CEO Kevin Sheehan and has also
offered to reimburse tuition fees after workers maintain jobs
for a specific period.
The hospitality and marine academy program will help
sharpen the skills of island nationals, reduce unemployment
and boost the number of Caribbean people who are employed
in the cruise sector.
And, Senator Chastanet believes, the real education will
begin onboard as future employees earn a living while being
trained by some of the best business people on the planet.
“The benefit to Saint Lucia means that when they come back
home, we will have a more skilled work force. With new
hotels coming on stream in the years ahead, it is going to be
a huge advantage,” he stated. One hundred and fifty (150)
new students are expected to enroll in the program every
three months.
Saint Lucia also reports major benefits from participating in
the FCCA’s Tradeshow, which has evolved into the primary
opportunity to showcase destinations and products to the
decision makers of the cruise industry. In Saint Lucia, there
was a particular focus on increasing the number of local
products—such as spices, chocolates and arts and crafts—
being sold aboard the ships.
“We had very productive talks at this tradeshow, and we are
pleased to see that these discussions will continue in the
Dominican Republic as we seek to create greater synergies
between the lines and the creative producers of our region,”
stated Senator Chastanet.
The Senator concluded that the Ministry of Tourism and Civil
Aviation in partnership with the cruise lines and the Ministry
of Communications, Works, Transport and Public Utilities is
spearheading a project to improve both the quality and quan-
tity of attractions, which will help to continue positioning
Saint Lucia as a marquee destination for cruise arrivals.
Third Quarter 2010 • Cruising Magazine 19
20 Cruising Magazine • Third Quarter 2010
Resting along the Caribbean Sea,
the DR’s capital city and host
for the Florida-Caribbean
Cruise Association’s (FCCA) 17th
Annual Conference, Santo Domingo, is
overflowing with opportunities to explore
the rich culture and history of the
Dominican Republic (DR). Named the
2010 Capital of Culture in the Americas,
Santo Domingo is readily awaiting
FCCA delegates with world-class
museums, art and historic sites in the
city center and beyond. While in the
DR this October, we recommend that
you arrive early and continue your stay
after the conference to explore the
country’s unique culture, diverse her-
itage, exotic cuisine and countless arts
and entertainment options.
Dominicans express their unique
ancestry through their music, food,
art, architecture and friendly hospital-
ity. While you will find much expres-
sion of Dominican culture in Santo
Domingo, we invite delegates to
enjoy the rich hues and diversity of
the people and customs throughout
the country.
Experience Intriguing Dominican
Culture and History
The DR is the site of the first European
settlement in the Americas, and its cul-
tural heritage reflects a blend of indige-
nous Taíno, African, French and Spanish
influences. Christopher Columbus
described this lush land as, “A beautiful
island paradise with high forested moun-
tains and large river valleys,” when he
discovered the island on his maiden voy-
age to the Americas. This statement is
still as true today as it was during his
first visit to the island in 1492.
Every aspect of the DR’s cuisine,
music, arts and recreation provides a
unique insight into the development of
the country. In a single day, visitors can
experience both ancient and modern
cultures from around the globe.
To understand Dominicans, one must
experience their enchanting music.
Heard throughout the country, the
pulse-pounding thrill of the merengue
moves anyone that hears it. The devel-
opment of merengue coincides with the
nation’s birth and is the music that has
popularized Dominican rhythms known
around the world today.
In addition to experiencing culture
from music, delegates can also delight
in the taste of traditional Dominican
dishes. Nowhere is the country’s cul-
tural diversity more apparent than in its
gastronomy. As a former Spanish
Colony, many of its dishes carry a
familiar Latin American feel. Rice,
beans, meat and seafood still adorn
kitchen tables at dinnertime; however,
strong influences from early customs
give the meals a unique twist. From
traditional Taíno dishes featuring
yucca, plantains and potatoes to
African recipes using native ingredi-
ents, the country’s assorted fare is sure
to please visitors of all kinds. While
delegates are in the DR, they should be
sure to sample and enjoy local cocoa,
coffee, cigars, rum and, of course,
Presidente beer.
Dominicans also demonstrate their
unmistakable heritage through art. The
island is filled with many different
types of bright and colorful artwork.
Intriguing Dominican Culture and History Await You
Dominican Republic Host of 17th Annual FCCA Cruise Conference and Trade Show
Third Quarter 2010 • Cruising Magazine 21
Jewelry made out of bone and horns,
and coconut husk can be found at local
markets and shops, where native Taíno
influence appears throughout. In addi-
tion to jewelry, Dominican artists also
use clay, porcelain, hemp and guano to
make both decorative and religious
figurines.
The country is also known for its
unique amber and rare larimar.
Dominican semiprecious amber is 90
percent more transparent than amber
found in other parts of the world. While
yellow amber is common in the DR,
additional colors include deep red and
extremely rare smoky green and blue.
And the DR is the only place on earth
where you will find larimar, an opaque,
blue, semiprecious gem. A result of
ancient volcanic activity in the western
region, the stone is mainly blue with
hints of green and white, while shades
of brown, grey or red are sometimes
found woven throughout.
Although gastronomy, music and art
are important parts of the Dominican
way of life, a vital makeup of the cul-
ture can be found in the country’s
favorite sport, baseball. Much more
than a pastime, baseball is a major
source of national pride and identity. In
fact, almost 40 percent of players in the
U.S. Major League Baseball and its
minor leagues come from Latin
America, most of them beginning their
careers in the DR. Some of the most
famous Dominican baseball players
include Pedro Martinez, Alex
Rodriguez, Albert Pujols and Sammy
Sosa.
The DR is a cosmopolitan melting pot
overflowing with countless customs,
traditions and practices. Ethnic diversi-
ty, varying ways of life and cultural
offerings will excite the senses and
leave FCCA delegates with lifetime
memories.
Must-See Sites in the DR’s Port
Cities:
The DR’s two world-class cruise ship
terminals in Santo Domingo, a popular
port in La Romana and a beautiful
cruise ship spot in Samaná Bay on the
northeast coast are key gateways to the
country for cruise ship passengers.
While you are in Santo Domingo and
the DR, be sure to explore the top land-
marks and attractions in these three
unique areas. For more information on
the attractions included, visit:
www.GoDominicanRepublic.com.
Must-See Sites in Santo Domingo
Catedral Primada de América
The Colonial City in the DR is home to
the Catedral Primada de America, or
the First Cathedral of the Americas.
Constructed in the early 1500s, the
cathedral incorporates design influ-
ences from both Gothic and
Renaissance eras. Visitors to the cathe-
dral can visit any day from 8:00 a.m. to
5:00 p.m., and admission is free.
Amber World Museum
The Amber World Museum is located at
Arz. Merino #452 in the Colonial City
in Santo Domingo. The museum has
historical and scientific data on the cre-
ation of amber, in addition to insights
on the animals and vegetation that were
fossilized at that time. Dominican
amber has received special internation-
al recognition because of its purity,
diversity of colors and scientific and
collectible value.
Alcázar de Don Diego Colón
The Alcázar de Colón is one of the old-
est restored European-made structures
in the Americas, built by Christopher
Columbus’ son in the early 1500s.
Open Monday through Saturday, from
9:00 a.m. to 6:00 p.m., the museum
boasts art from the late Medieval and
Renaissance periods in Europe.
Plaza de la Cultura
Many of Santo Domingo’s museums
are located in the Plaza de la Cultura, a
large park area where museums are
adjacent to one another, including: the
Museum of Modern Art, the Museum
of Natural History, the Museum of the
Dominican Man, the National Museum
of History and Geography, the Palace
of Fine Arts and the Santo Domingo
National Theater.
Must-See Sites in La Romana
Altos de Chavón
Overlooking the gorgeous Chavón
River, Altos de Chavón is a replica of a
16th century Mediterranean village.
Created by architect Jose Antonio Caro
and Italian designer and cinematogra-
pher Roberto Coppa, the village offers
many restaurants, boutiques, a charm-
ing church and has its own school of
design. You can also take in a concert at
a very famous amphitheater that has
hosted top names in entertainment:
www.explorelaromana.com.
Cave of Wonders
The Cave of Wonders is located in the
San Pedro Highway toward La
Romana. It is home to the most impor-
tant sample of rock art left by the
Taino people. The cave includes
intriguing rock formations: stalactites,
stalagmites and columns. But the most
wondrous aspect of the large cave sys-
tem is the abundant and mysterious
drawings left by the Taino people:
www.explorelaromana.com.
Championship Golf at Casa de
Campo
Consistently ranked by golf experts as
one of the top 50 courses in the world,
Teeth of the Dog at the famous Casa de
Campo Resort in La Romana features
several signature Dye formations,
seven oceanfront holes and is consid-
ered extra challenging due to tricky sea
breezes. The resort also boasts Dye
Four, the newest Pete Dye course to
open at Casa de Campo and features a
300-foot deep river gorge with stunning
views of the Chavon River and valley:
www.casadecampo.com.do.
Must-See Sites in the Samaná
Peninsula Santa Barbara de Samaná
The provincial capital, Santa Barbara
de Samaná on the southern side of the
peninsula, is a popular base for whale
watching excursions or day trips to
Cayo Levantado, a charming island in
the bay. Samaná’s Malecón, or beach-
front strip, is a center of activity featur-
ing outdoor cafés and small shops.
Several scuba diving and snorkeling
tours are available to take you to acces-
sible dive and snorkeling sites.
Los Haitises National Park
Located south of Samaná, Los Haitises
National Park has more than 100
species of birds and mammals and
dozens of caves bearing pre-Columbian
Taíno art. Most visitors arrive by sea,
embarking from Sabana de la Mar (east
end), Sánchez (north end) or Samaná
(across Samaná Bay from Sabana de la
Mar).
El Limón Waterfall
Considered the most spectacular of the
DR’s many waterfalls, El Limón capti-
vates with a 150-foot cascade of water
falling into a large swimming hole. The
landscape surrounding the falls is pic-
turesque. The area is predominantly
agricultural, with home gardens and
vegetable plots bordering plantations of
banana, cacao, coffee and coconut.
22 Cruising Magazine • Third Quarter 2010
Events to check out in Santo Domingo during the 17th Annual
FCCA Conference:
Gastronomic Circuit in Santo Domingo
In celebration of the 2010 Capital of Culture designation for Santo Domingo, the
Association of Dominican Restaurants has developed a festival of gastronomy.
A different theme each month from August through December this year allows
patrons to sample delicious Dominican gastronomy at 32 of the best restaurants
in Santo Domingo and Boca Chica. In October, sample sumptuous seafood
from the surrounding seas prepared with fresh coconut from Dominican coconut
palm forests: www.gastronomia.do.
Jazz in the Colonial City
Enjoy free performances of musical groups, including jazz and merengue every
Sunday, from 5:00 p.m. to 10:00 p.m., at the San Francisco Monastery in Santo
Domingo’s Colonial City: www.GoDominicanRepublic.com.
Santo Domingo Festival:
This festival takes place every Friday and Saturday of the week at the Plaza de
España in the Colonial City. Free outdoor shows begin at 9:00 p.m:
www.GoDominicanRepublic.com.
Dominican Arts & Crafts Fair
The Dominican Arts & Crafts Fair is held at the Plazoleta Fray Bartolomé on
Padre Billini Street every Friday, Saturday and Sunday from 9:00 a.m. – 9:00
p.m. in the Colonial City in Santo Domingo: www.GoDominicanRepublic.com.
DR Winter Professional Baseball League Season Begins
The DR’s winter baseball season begins in October and runs through
December: www.lidom.com/calendario.htm.
Dominicana Moda
DR Fashion Week is dedicated to fashion and draws top models, designers and
fashionistas. This year’s special guest is designer Oscar de la Renta:
www.dominicanamoda.com.
Dominican Republic!
M
Set your cruise control to Dominican Republic!
Meet us at the 2010 FCCA Cruise Conference and Trade Show October 25-29 in Santo
soon in the Republic of Colors.
The Republic of
COLORSThe Republic of
COLORS
GoDominicanRepublic.com
Achieve readiness
Many emergency programs focus on
responding to disasters. Unfortunately,
response-focused disaster planning
can be a disaster! Businesses face
many risks, whether natural or man-
made, and, with the proper consider-
ations, may ultimately achieve a
solid state of readiness to deal with
the risks that should be realized.
Before discussing further, it is
important to recognize the differ-
ence between preparedness and
readiness.
Preparedness is having all the right
tools for the job, in this case ade-
quately responding to and recover-
ing from an emergency situation.
That means having an appropriate
plan of action. Readiness is know-
ing and understanding how to use
that plan at the appropriate time.
This is achieved through adequate
training. Thus, preparedness comes
before readiness, and readiness is
achieved through training.
To get started in the right direction,
the company first needs to deter-
mine that risk exists from certain
threats; denial is not an option. By
conducting a well-rounded assess-
ment on risk, the business entity can
adequately identify those potential
hazards that pose a viable threat and
can then address those hazards
specifically as they work through
the preparedness process.
Second, the company must put
together a plan of action to deal with
those threats. Many times we think
of emergency plans as voluminous
Third Quarter 2010 • Cruising Magazine 25
When disasters happen,
businesses are directly
impacted. In the face of a
disaster, the business will be a casu-
alty if risk is ignored, preparedness
is overlooked, and recovery is ran-
domly implemented. However,
every business—from destinations
to ports and the cruise lines that
travel in between—can survive the
impacts of any disaster by building
a solid readiness posture, imple-
menting an appropriate response,
and emerging from a crisis with
resilience. Applying these princi-
ples to the general practice of nor-
mal operations allows the business
to apply preparedness and
resilience principles on a daily
basis, making these concepts a nat-
ural course of action both during
and following a crisis.
Key Components to Developing
Disaster Programs for BusinessBy John A. Korsak
THREE
binders of page upon page of unin-
telligible technical jargon. The truth
is that an emergency plan can be as
simple as a few pages that adequate-
ly address the key elements of emer-
gency functions for the specific
enterprise. The key is to make the
plan applicable and complimentary
to actual operations and have it writ-
ten in a way that is commonly
understood by all members of the
organization.
Finally, the business needs to ensure
that all personnel are familiar with
the emergency plan and that each
person understands their role(s) dur-
ing a crisis. This is accomplished
through straightforward training and
short drills or exercises seamlessly
incorporated into normal business
practices. Once these things are
accomplished, the company is well
on its way to being ready for what-
ever may come its way.
Respond appropriately
The first thing that businesses need
to know about responding to an
emergency is that not all responses
are the same and do not always call
for “all hands on deck.” A compa-
ny’s response to crises should be
scalable and flexible, with the level
of response being determined by the
crisis at hand. The most effective
response is rooted in proper plan-
ning and readiness efforts. If the
business focuses on real potential
threats and addresses those threats
reasonably and logically in the plan-
ning process, then the response will
flow smoothly.
But do not be deceived; responding
to a disaster can be treacherous,
which is why the response effort
should be organized and practiced
ahead of time and executed by capa-
ble leaders under a proper incident
command structure. This principle
must be balanced with a unity of
effort. Emergencies are not man-
aged well in a vacuum, and by
engaging partners, suppliers, and
other entities with certain expertise,
the business can emerge from the
response quickly.
Emerge resiliently
Businesses face several challenges
in the aftermath of a crisis. These
include the direct impact on or loss
of company assets, negative public
opinion, and the ability to quickly
and fully restore business opera-
tions. For businesses involved in
any crisis, an adequate and timely
response contributes greatly to the
company’s ability to overcome
these challenges, which is why
proper planning and effective
response strategies are the critical
baseline elements of the recovery
effort. The business uses its emer-
gency plan to appropriately respond
as it is pushed into the crisis, but
only a robust recovery strategy can
pull the business back out.
There are two critical parts to a solid
recovery. First, like the emergency
plan, the business must put into
place a viable business continuity
plan. This plan identifies the com-
pany’s critical functions for
enabling business; establishes an
actionable way to ensure that those
functions are not interrupted; and
sets provisions for maintaining lead-
ership through the crisis and overall
emergence from the crisis.
Second, information management
and crisis communication are vitally
important following a disaster when
information is in high demand by the
media, the public, and the customer-
base. In the absence of timely and
accurate information, rumors and
misinformation take root and become
fact. By getting out in front of the
news cycle, business managers can
avoid negative publicity and set the
course for how and what information
is distributed. The company’s crisis
information management strategy
will define how information is gath-
ered, analyzed, compiled, and dis-
seminated. Further, protocols on cri-
sis communication will be estab-
lished. These include identifying the
right person to speak to for the com-
pany during a crisis, when and how
often information is broadcast, and
exactly what information is released
and for what purpose.
Disasters will happen, whether it
is a hurricane, an earthquake, fire,
or major criminal activity. The
way to defeat the crisis is to pre-
pare to respond to recover.
Developing and implementing
these solutions can mitigate poten-
tial loss and liability and also
ensures a more resilient position in
the market place. Establishing
emergency plans to protect your
business in emergencies is just
good business practice.
John Korsak, is Director of Florida
Operations for Witt Associates, a pub-
lic safety and crisis management con-
sulting firm based in Washington,
D.C. Witt Associates has unrivaled
experience and hands-on knowledge
of emergency preparedness, response,
recovery and mitigation services.
www.wittassociates.com
26 Cruising Magazine • Third Quarter 2010
DOES HER ALL-INCLUSIVE CARIBBEAN GETAWAY
INCLUDE RISKS YOU AREN’T PREPARED TO HANDLE?
Bad things can happen in beautiful places, whether natural or man-made. It only makes sense to prepare for the possibilities.
Since 2001, Witt Associates has been helping organizations control the outcome of events by enhancing opportunities while preventing and mitigating risk. We offer a full range of planning, mitigation and prevention consulting services to expertly prepare your organization for nearly any crisis. From disaster preparedness to crisis management to media and government relations, we are the gold standard in our fi eld, able to help you reduce uncertainties and achieve desired outcomes.
The benefi ts are clear. The results, tangible.
Witt Associates makes a difference.
www.wittassociates.com
©2010 Witt Associates, Inc. All Rights Reserved.
28 Cruising Magazine • Third Quarter 2010
September marked the first anniversary of Aon’s engage-
ment with the FCCA Global Tour Operator Liability
Insurance Program. Much has happened over the past year.
We wanted to take this opportunity to highlight our work to date.
From the onset, Aon has emphasized program sustainability
being the core theme of what our work product would be cen-
tered around. One of the major drivers of insurance sustain-
ability is claims control. If claim payouts begin to exceed
premiums collected, costs will increase, and the sustainabili-
ty of the program will be in jeopardy. If claim settlements
trend lower than premiums collected, costs will begin to
decrease, and the overall group’s strength will be fortified.
Aon is very focused on helping to make sure that this second
statement becomes a reality for the FCCA’s insurance pro-
gram. The way we make this a reality is though safety and
loss control, which leads to the development and implemen-
tation of industry best practices.
The activities that tour operators conduct are unique. There is
no written rulebook or governing safety board that sits above
all tour activities. To conduct loss control and begin compil-
ing industry best practices, we had to get out into the field
and gather our data directly form the source. Over the last 9
months, we have visited four countries, met with 10 different
tour operators, inspected 80 individual tours and audited over
30 specific tour activities.
Below is a summary of Aon’s initiatives and activities. Our
initial activities were focused on the following concepts:
• Targeting geographies with a history of claims
frequency and severity,
• Learning first-hand from operators with proven
safety and loss control track records,
• Conducting loss control inspections,
• Concentrating on best practices for higher risk
tour activities (i.e. ATV, Zip Line/Canopy, Wave
Runners/Jet Ski, high volume transfer activities, etc.),
• Develop tour specific supplemental applications
for higher risk tour activities.
Again, one of our primary goals in our first program year was
to identify best practices and compile safety data that could be
shared amongst the FCCA members. Best practices will pro-
vide a set of standards by which we measure the safety of the
various tour operations. Tour specific supplemental applica-
tions will allow us to identify and capture key underwriting
criteria, thereby standardizing the underwriting process.
Overall, these best practices will be utilized as the foundation
for our loss control recommendations and deliver client spe-
cific safety and loss control support. In turn, a safer group
leads to fewer claims, better premiums and overall program
sustainability.
Passenger injuries clearly have a negative effect on the over-
all cruise and shore excursion industry. There are both direct
medical costs and indirect costs related to reputational risk
and public relations. More specifically as it relates to the
FCCA insurance program, escalating passenger injuries will
increase the premiums that are paid. The collective purchas-
ing power of a safe group will allow Aon to negotiate lower
premiums. Ultimately, safety and loss control will be a vital
part of ensuring the program’s long-term success.
Looking ahead to the upcoming year, our loss control strate-
gy will again focus on reducing the claim frequency and
severity of the program. We will continue to devote attention
to on-site visits to encourage implementation of best prac-
tices and recommend corrective action for operators present-
ing hazardous conditions. We will also further emphasize
general insurance education through the underwriting pro-
cess. For instance, we will take a closer look at how member
operators select subcontractors, collect certificates of insur-
ance and manage the use of non-owned watercraft and non-
owned motor vehicles.
We look forward to working with all of you again and con-
tinuing the success of the FCCA Global Tour Operator
Liability Insurance Program.
For more information contact Helen Mena at: 305-961-6231.
Aon Risk Services’ FCCA Global Tour Operator Liability Insurance Program
Just Ask The Florida-Caribbean Cruise Association.Aon focuses on delivering value and impact to all our clients, and as a result, Aon is the world’s leading broker of insurance services.
Just ask the Florida-Caribbean Cruise Association. As the FCCA’s endorsed broker for the Global Tour Operators Liability Insurance Program, Aon delivers value in a variety of areas, including:
• General Liability / Third-Party Liability Coverage
• Contingent Auto Liability Coverage
• Contingent Watercraft Liability Coverage
• Claims Consulting Services
• Loss Control Services
With more than 40 Aon and Aon A�liate o�ces located throughout the Caribbean and Latin America, we stand ready to serve the needs of the FCCA membership.
To inquire about Aon services for FCCA Members, contact: Hellen Mena Savitt, Aon Risk Services, p: +1.305.961.6231, e: [email protected]
Expertise.
PHO
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nis
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SON
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ité d
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ou
rism
e d
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îles
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e
Basse-Terre, Grande-Terre, La Désirade, Les Saintes, Marie-Galante
the 5 sides of paradisethe 5 sides of paradise
Guadeloupe Islands Tourist Board (European Offi ce)
23/25, rue du Champ de l’Alouette - 75013 ParisTél. : +33 (0)1 40 62 99 07 - Fax : +33 (0)1 40 62 99 08
E-mail : [email protected]
www.lesilesdeguadeloupe.com
On December 1, 2010, the sec-
ond of the two largest cruise
ships ever built will join the
Royal Caribbean’s Oasis Class—
Allure of the Seas. This 5,400 pas-
senger, 2,700 stateroom, 220,000
ton ship will join her sister in sur-
passing the Freedom Class by 40%
and alternate with her between
their Eastern and Western Caribbean
itineraries.
Though many of the features have
been revealed or discussed with Oasis,
they remain spectacular enough to
continue being talking points. The lay-
out essentially stays the same, with
the reappearance of the neighbor-
hoods: Boardwalk and Central Park
and their unique ambiences, stores,
restaurants, gardens, and carousels.
The entertainment district, with the
Aquatheater, a three-tiered main the-
ater, ice-skating rink (which features
shows and caters to free skaters) and
comedy club will also return, along
with the sports district and its 4
Flowriders, 10 pools and whirlpools,
climbing walls, zipline, basketball
court, etc. Of course, the elaborate,
multiple floor spa and fitness section
will also find its way onto Allure.
Indeed, the sisters definitely share
similar genetics, but some of the
facets and features have been
minutely tweaked. These slight
changes help account for why Allure
is already being dubbed the “enter-
tainment ship.” Instead of Hairspray,
Chicago: The Musical will be the fea-
tured show in the main theater.
Another new show will be the Allure-
exclusive high-flying acrobatic dis-
play—Blue Planet. Also, the Allure’s
Aquatheater will showcase its very
own OceanAria, which features more
aerobatics alongside the water stunts
and dives.
Other modifications have come from
32 Cruising Magazine • Third Quarter 2010
Get Enchanted by the New Attractions
On Royal Caribbean’s Allure of the Seas
playing off of the successes from
Oasis. After seeing the popularity of
the Park Café in Central Park, it was
decided that there should also be a
complimentary food pairings with
the Boardwalk, so the Boardwalk
Dog House was formed, with its free
fare of hotdogs, sausages and top-
pings. The Boardwalk also was an
obvious choice for a different spe-
cialty restaurant and will house the
Mexican themed Rita’s Cantina
where the Seafood Shack is located
on Oasis. Also, the triumphs in the
Aquatheater and recognition of the
entertainment factor the screen
plays in accompaniment of the
activity platform led to adding a 3D
screen in the main theater for 3D
movies and content.
Fashionistas should also delight in
the introduction of a flagship Guess
accessories store on the Royal
Promenade, featuring handbags, wal-
lets, watches, jewelry, shoes, eye-
wear and perfume. Art connoisseurs
will enjoy the unveiling of a store fea-
turing Romero Britto’s art. And any-
one can appreciate the other addition
to the Promenade—guest self-serve
kiosks. Here, passengers can view,
print or e-mail their seapass folio,
personal calendars and even their
airline boarding passes.
So though Allure may not offer a
Top left: Interior balcony view
Top right: Royal Promenade
Bottom: Aqua Theater Diving Show
wholly new product, it has received
enough alterations and innovations to
create a completely unique ship and
experience. It will have no problem
following the standard-setting perfor-
mance put on by Oasis and should
cause the already standing audience
to have another ovation (and may
even create a little sibling rivalry).
Third Quarter 2010 • Cruising Magazine 33
Just outside Port Everglades, another getaway awaits, featuring dining, shopping, beaches and fun. Upgrade every cruise with a stay in Greater Fort Lauderdale.
Call Carlos Buqueras or Alan Hill at 800-421-0188, 954-523-3404 or visit www.porteverglades.net
Where the best cruise ships launch and the greatest getaways begin.
FLORIDA
Fort Lauderdale Hollywood Dania Beach
One of the new innovations
onboard Carnival’s upcoming
Magic—slated to debut in
Europe on May 1, 2011—will be the
Caribbean themed RedFrog Pub. It has
recently become a cruise line trend to
create pubs offering passengers a variety
of activities. While Carnival has contin-
ued this direction, it has also broken the
mold. Instead of the traditional mirroring
of Irish and/or English pubs, the RedFrog
will embrace the cruise line’s Caribbean
roots and laid-back atmosphere.
Carnival calls the décor “British West
Indies meets Key West” and wants
guests to feel the amiability of the
islands’ local watering holes. Still, there
will be remnants of their home away
from home with a nautical-themed inte-
rior featuring woodwork, lively tiles,
portholes and images of ships at sea.
Patrons can take all this in while over-
looking the Lanai (a half-mile open-air
promenade) and ordering from the
menu loaded with island delights:
Bahamian conch salad, grouper fingers,
Jamaican chicken wings and much
more.
Of course, a pub provides plenty to
accompany the food, and the RedFrog
Pub will showcase top-rated Caribbean
rums, a collection of the region’s best
beers and even its own private brew—
the ThirstyFrog Red—among its fully
stocked bar. Enhancing the pub’s cool
Caribbean vibe will be tastings of the
region’s best rums and beers.
But delicious food and drink will not be
the only entertainment served at the
RedFrog, as foosball and shuffleboard
tables, along with a jukebox, will allow
the guests to play and dance as if they
were already in the islands. The
relaxed, good-natured ambience of the
pub is sure to offer a festive environ-
ment where guests can kick back and
create friendships in a distinctive and
convivial tropical setting.
So get ready to hop on into the RedFrog
Pub when the Magic makes its
European debut next spring. Following
her inaugural Mediterranean voyages,
the ship will relocate to Galveston,
Texas for year-round Caribbean calls
beginning in November 2011.
Third Quarter 2010 • Cruising Magazine 37
Get a Taste of the Caribbean at the
Carnival Magic’s RedFrog Pub
Since Bonaire has seen a surge of cruise passengers over
the last 5 years—from 40,000-50,000 to 200,000-
250,000 per season—they realized how important the
cruise product is to their destination and that they need to
learn all they can about the passengers and how to better
them, along with developing their own infrastructure to
accommodate the influx of visitors.
To accomplish the former, they called in the FCCA’s Adam
Ceserano and George Orellana to conduct the FCCA’s series
of training programs: the Caribbean Taxi Pride Program and
the Service Excellence Program.
Over 150 participants gathered to learn from the FCCA’s
wealth of knowledge about the cruise passengers and how to
appeal to their expectations and desires in order to provide
the best form of customer service, courtesy, professionalism,
marketing, rules and safety so as to best convert these pas-
sengers to stay-over guests and marketing tools through their
rave reviews.
Bonaire showed that they also had ideas in place for the pro-
grams and the future, offering a “seal of quality” sticker for
the attendees to place inside of their cars, businesses, badges,
etc., and Mr. Anthony Nicolaas, Commissioner of Tourism of
Bonaire, along with Mrs. Ronella Tjin-Asjoe Croes, Director
of Tourism, presented the island’s global, regional and local
cruise tourism development, including their own recent inno-
vations and focal points for the upcoming season. They
showed that Bonaire has indeed improved upon their physi-
cal and human product and have maintained especially high
human capital ranks, according to the island’s annual cruise
tourism survey, probably due to their intensive, island-wide
3-year awareness program.
Still, Bonaire has proven that they realize they cannot stop
because they have seen some success and plans to move for-
ward as quickly as possible, having decided to continue with
the vision formed in 2005 to welcome more cruise passen-
gers, though they will continue preserving their nature-con-
scious island and their philosophy of “Growth while main-
taining nature and culture.”
The estimated 242,902 cruise passengers for the 2010/11 sea-
son have a plethora of options on this pristine island land-
scape, including: an underwater world, world-class scuba
diving, a cultural cruise marketplace, kayaking, windsurfing,
kite surfing, mountain biking, land sail touring, ATV tours,
museums and art galleries, spas, sport fishing, horseback rid-
ing and much more. And they will continue to expand on
these attractions while improving their infrastructure.
Bonaire certainly is prepared to show their increased
level of cruise passengers some of the best service, attrac-
tions and landscapes, and they are truly committed to
constantly improving and providing full satisfaction for
any passenger who steps foot on their preserved and
pristine island.
Third Quarter 2010 • Cruising Magazine 39
Bonaire Is Prepared for Their Cruise Passenger Growth
40 Cruising Magazine • Third Quarter 2010
UBM Live, the organizers of Cruise
Shipping Miami, will launch Cruise
Shipping Virtual, an online exhibition and
conference focused on sustainable
tourism, on September 28, 2010. The
event will offer an Exhibit Hall, which fea-
tures cruise industry suppliers, a
Conference Center to attend informative
webinars and a Lounge to network via IM and
chat boards.
The webinars will include Greening of the Supply Chain
moderated by Michael Jones, Vice President – Supply Chain,
Royal Caribbean Cruises Ltd, focusing on green supply chain
management practices to help open the door to new markets
of consumers and save money, along with reducing a compa-
ny’s environmental footprint and increasing the level of cor-
porate social responsibility and profitability.
Also featured is Sustainable Tourism 101- Entering the World
of Green Travel by Brain Mullis, CEO of Sustainable Travel
International. This webinar will provide an overview of the
growing market of conscientious consumers and the global
movement toward sustainable travel and tourism.
This event is the second part of a three-tiered series for the
Green Travel Certificate Program administered in partnership
with Sustainable Travel International, which will include
both online and face-to-face conference sessions.
The focus of the Green Travel Certificate Program is to edu-
cate both cruise lines and suppliers on the benefits associated
with sustainable tourism. To participate in the program,
attendees must attend a designated number of sessions, and,
upon completion, they will be supplied with a certificate and
recognition at the Miami event representing that they have
taken the initiative to learn about this important topic.
“This program allows us to take a leadership position to pos-
itively influence cruise lines and their suppliers, helping them
to identify and implement best practices in sustainable
tourism,” explains Marilyn McHugh, Brand
Director of Cruise Shipping Miami. “The
webinar series and certificate program
we’ve developed with Sustainable Travel
International actively involves industry
leaders who will be sharing first-hand
experiences as well as the benefits and
challenges of implementing green business
practices.”
Indeed, this environmental movement mirrors the
trends in the cruise industry itself, along with the global cor-
porate world, and is a good idea for anyone involved in the
industry from both an environmental and profitability per-
spective. “More cruise lines are taking sustainability serious-
ly and going above and beyond compliance requirements to
reduce their environmental footprints and positively impact
the communities they visit,” tells Brian T. Mullis, CEO of
Sustainable Travel International. “The new Green Travel
Certificate Program is designed to support this trend and get
more cruise lines and cruise line suppliers involved.”
For additional information on Cruise Shipping Virtual, please
visit: www.cruiseshippingvirtual.com
For complimentary registration, please visit:
https://presentations.inxpo.com/Shows/UBM/CSM/Registrat
ion/registration.html
Save the Date:
Please be sure to save the date for these other Cruise
Shipping events:
Seatrade Med, Cannes, France: November 30-December 2,
2010 www.cruiseshippingmiami.com/seatrademed
Cruise Shipping Miami, Miami Beach, FL: March 14-17,
2011 www.cruiseshippingmaimi.com
Cruise Shipping Asia, Singapore: November 16-18, 2011
www.cruieshippingasia.com
UBM Launches New Webinar Series & Certificate ProgramFocusing on Sustainable Tourism within the Cruise Industry
on, NJ 08540-6236 USAetincrPe 203Suit
on, NJ 08540-6236 USA
If you’ve never gone to a tradeshow before, it can seem a
little overwhelming. You’ll have to arrange a booth, get
handouts together, figure out a way to attract people,
organize salespeople, decide which products or services to
feature, create a presentation that will generate interest...the
work seems never-ending. Here are seven reasons why you
should go for it.
Get a feel for your competition. At tradeshows, you’ll be
competing for customer attention with lots of other business-
es in a common industry. This can be off-putting for some,
but it’s actually a key benefit of tradeshows. At a tradeshow,
you’ll get a chance to scope out the competition, meet the
people you’re sharing your market with, and see what they’re
doing right and how you can improve upon it. A tradeshow is
the easiest and most convenient way possible to get an idea
of who is competing for your customers.
Get to know your customers. At a tradeshow, you’ll meet inter-
ested people face-to-face. Ask questions to the people who
come to visit your booth, too. Ask them what they look for in
a product or service like yours. Develop a marketing survey,
and offer a free gift for completion. You never know what your
customers can teach you, so don’t hesitate to learn from them.
Make a one-on-one impression. It’s a fact that one in ten peo-
ple you call will buy from you, but one in three people you
meet face-to-face will. Making a one-on-one impression on
your customers is crucial to creating new business. You’ll
give them a friendly face to match with the company name.
If you have good people skills, or if your salespeople do, your
company won’t represent just a name and a logo to them, but
a new friend.
Get a high return on your investment. Studies show that
almost half of the leads generated at tradeshows don’t need a
sales call to close a deal. Tradeshows give you a great return
on your investment, because many of the people you meet at
one will buy. Put a little thought into your display, and come
up with a gimmick to attract people to your booth (free give-
aways, demonstrations, food, etc.), and you’ll probably
Third Quarter 2010 • Cruising Magazine 43
T he Power of the FCCA Tradeshow
Above: Exhibitors participating at the 2009 FCCA Cruise
Conference and Trade Show in St. Lucia.
generate more hot leads than you usually do in a month’s
worth of sales calls.
Meet a pre-selected audience. The people you meet at a
tradeshow come because they are interested in your business.
They’re interested enough to take a day off work, sacrifice a
weekend, or travel hours out of their way to see what’s new
in the industry. You couldn’t ask for a finer pre-selected audi-
ence. With so many people clamoring to learn more about
what you sell, there’s a high chance you’ll make a fine return
on your investment at a tradeshow.
Have the customers come to you. A lot goes into preparing
for a tradeshow, but it’s actually a great way to save money.
Usually, you might attract new business by making time-con-
suming cold calls, putting together an expensive direct mail-
ing, or advertising on TV or the radio. At a tradeshow, the
customers come to you, sometimes in droves. You’ll display
in front of a large audience at a relatively minor expense,
compared to your ordinary advertising and marketing costs.
It’s a cost-efficient way of getting in front of the most people
at the least expense.
Generate lots of qualified leads. At a tradeshow, you’ll meet
numerous people ready and willing to buy. Usually, you’d
generate qualified leads by cold calling, networking, and
working hard to generate interest. At a tradeshow, those leads
will seek you out. Have applications prepared for people to
order, and have information available and ready for those who
ask for it. If your tradeshow goes well, you’ll generate more
qualified leads in a day than you ordinarily would in months.
There’s no question that a tradeshow is worth the time and
effort it takes to put together a good booth and presentation.
If you’re just getting started, going to a tradeshow could take
your business to the next level. You’ll get to meet a multitude
of people who are interested in your business, and you’ll get
to check out the competition at the same time. What’s to
lose? If you’ve never taken your business to a tradeshow
before, consider this year as the time to make it happen.
Commitment to Cruise Port Development Engineering ExcellencePlanning • Engineering • Architecture • Environmental Services
• Program Management
West Palm Beach • Tampa • Cape Canaveral • Manatee • Jacksonville • Miami • Ft. LauderdaleLos Angeles • Long Beach • San Francisco • Seattle • Savannah • Philadelphia
Houston • Galveston • New Orleans • New York City • Anchorage • Honolulu Vancouver • Mexico City • San Juan • Panama City • Sao Paulo • Buenos Aires
West Palm Beach (561) 904-7400 • Tampa (813) 874-0777 www.ch2mhill.com/ports
TBG
0211
1020
3008
TPA
Your Trusted Partner for Port Development Value
•
Ti-PunchPaul Gauguin
The Sweet Life
Comfort Saint-Pierre, the little PompeiiPristine Beaches
For information and free brochures on Martinique, please send your request to
[email protected] or visit: www.martinique.orgCette publicité
Creole Cuisine
www.martinique.org
House of Nature
a call to remember!
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LufeuLuFteFeFetFw oC
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sisnsFsowewersarRsaRraarsr in Fosrrsestottesstuqerruoydensesealp,euqinitraMnogrrgo.euqinitram.www:tisivrogro.euqinitram
Third Quarter 2010 • Cruising Magazine 47
TThe FCCA Associate Membership Program is com-
prised of two levels: Associate and Platinum
Membership. Associate Membership consists of over
400 members and is designed to allow members the opportu-
nity to develop partnerships between their organizations and
the cruise industry. Members are able to take advantage of a
number of tools and resources to better their relationships and
business with the FCCA Member Lines.
The Platinum Membership is a more selective program,
which provides members with the opportunity to establish
and maintain closer ties with the key players in the cruise
industry through a variety of FCCA events hosted throughout
the year exclusively for its Platinum Members.
Both the Associate and Platinum Membership programs
carry much value, which are sure to benefit an organization
wishing to establish strong relationships with the cruise
industry. Below are many of the benefits offered to our mem-
bers at both levels.
ASSOCIATE MEMBERSHIP PROGRAM BENEFITS
INCLUDE ($500 yearly):
• Exclusive Associate Member meeting and luncheon
• Access to up-to-date research and statistical studies
• Listing in the FCCA membership directory
• Listing in FCCA’s Cruising magazine
• $500 Discount on each ad placed for the first year of
membership (does not include package rates)
• Savings on registration fees for the annual FCCA
Cruise Conference & Trade Show
• Discount on insurance program for tour operators
• Associate Membership plaque and yearly updates
• Use of FCCA logo on printed materials.
In addition to receiving the wide range of current Associate
Membership benefits listed above, Platinum Associate
Members enjoy a closer working relationship with FCCA
Member Lines, as well as:
PLATINUM ASSOCIATE MEMBERSHIP PROGRAM
($25,000 yearly)
• One complimentary registration for the FCCA Gala Dinner.
• One complimentary registration for the FCCA Cruise
Conference and Trade Show.
• Extra one-on-one meetings during the FCCA Cruise
Conference and Tradeshow
• Exclusive receptions during the FCCA Cruise Conference
and Tradeshow
• A seat on FCCA’s Platinum Associate Membership
Advisory Council (PAMAC).
• One complimentary Cabin for the Annual FCCA PAMAC
Cruise.
• One complimentary Cabin for Inaugural cruise events
• One complimentary room for the PAMAC events
• Preferred VIP seating at the FCCA Conference opening
• Exclusive VIP receptions during Cruise Shipping Miami
at the FCCA booth
• Exclusive VIP parties and events during Cruise Shipping Miami
• Exclusive welcome party for Cruise Shipping Miami
• One complimentary registration for the Annual FCCA
PAMAC Conference.
• Company profile and updates in FCCA’s Cruising magazine.
• Private lunch & meeting at FCCA’s Annual Cruise
Conference & Trade Show.
• Access to up-to-date research and statistical studies
• Discount on Global Tour Operator Insurance program
• Membership Plaque/Clock
• Listing in the FCCA membership directory utilized by
all FCCA Member Lines (each cruise line executive
will, whenever possible, patronize Platinum Members)
• Use of the FCCA logo on printed materials
• Invitations to the FCCA operations committee meeting
• Invitation or selection to speak/present at FCCA panels
and workshops
• Advertising discounts and marketing to the Member Lines• Assistance with setting meetings
• FCCA urgent care program membership
With more opportunities and upcoming FCCA events avail-
able for members to interact with cruise executives and other
Platinum/Associate Members, there is no wonder why more
companies are taking advantage of this invaluable opportuni-
ty to become an FCCA Member. If cruise tourism positively
impacts your business, an FCCA membership is essential to
you to enhance and actualize that impact. There is no better
time than now to form a partnership between your organiza-
tion and the FCCA Member Lines. By joining the FCCA,
your organization will be one step ahead of its competitors,
allowing for the opportunity to expand and foster your busi-
ness within the cruise industry.
FCCA Associate Membership Program
48 Cruising Magazine • Third Quarter 2010
Administracion Portuaria Integral de
Progreso, S.A. de C.V.
Fernando Pereira Flick
American Guard Services, Inc.
Sherif Assal
Antigua Pier Group Ltd.
Conrad Pole
Aon Risk Services
Wirth Monroe
Appleton Estate Rum Tours
Judy Schoebein
Aruba Cruise Tourism
Tamara Waldron
Aruba Ports Authority
J.A. (Alfonso) Boekhoudt
Authority of Tourism Panama
Salomon Shama
Bel-Cruise Company Limited
Antonio Novelo
Belize Tourism Board (BTB)
Lloyd W. Enriquez
Bermello-Ajamil & Partners, Inc.
Mark Ittel
Bridgetown Cruise Terminals, Inc.
Geoffery Roach
Business Research & Economic advisors
(BREA)
Andrew Moody
Canaveral Port Authority
Robert Giangrisostomi
Caribbean Cruise Shipping & Tours Ltd.
(CCS Tours)
Lee Bailey
Cartagena de Indias Cruise Ship Terminal
Giovanni Benedetti
Cayman Islands Department of Tourism
Sharon Banfield
CH2M Hill Ltd.
David Mock
Chancla Tours dba Tropical Tours - Mexico
Sunny Irvine
Chukka Caribbean Adventures
Paola Byles
Colombian Government Trade Bureau -
Proexport
Camilo Duque
Continental Shipping
Jose Busto
Coordinacion de Servicios Maritimos
Arturo Musi
Corporacion de Costas Tropicales - Colon
2000
Augusto Terracina
Cox & Company Limited
Matthew Beaubrun
Curaçao Ports Authority
Marcelino R. J. de Lannoy
DART Management
Jackie Doak
Discover Mexico
Marcos Martinez
Dolphin Cove Limited
Marilyn Burrowes
Dolphinares/Tagepa S.A. de C.V.
Annika Bratt
Dominica Air and Sea Ports Authority
Benoit Bardouille
Elite Golf Cruises, LLC
Rick O’Shea
Empresas Turisticas Nacionales S.A. de
C.V. dba Playa Mia Beach Park
Jose Luis Cervantes
Ensenada Cruiseport Village SA De CV
Javier Rodriguez
Estrategia Publica Consultores
Siliva Hernandez
Explora Tours
Sergio Briceno
FMT Canada, Inc. - FMT Seaport
Technology
Anders Frick
Fort Street Tourism Village Ltd.
James Nisbet
Foster and Ince cruise Services
Martin Ince
Freeport Harbour Company (Bahamas)
Orlando Forbes
Fun Sun Inc.
Norman Pennycooke
Fury Catamaran
Peter Norquoy
G.T.C.M Groupement du Tourisme de
Croisiere de la Martinique
Olivier de Reynal
Go with Gus
Gustavo Turcios
Goddards Shipping & Tours Ltd.
Rovel Morris
Gray Line Mundo Maya & Caribbean
Alessandro Mencos
Guadeloupe Islands Tourist Board
Josette Borel-Lincertin
Guatemala Tourism Board
Suhan Badalamenti
H.H.V. Whitchurch & Co., Ltd.
Gerry Aird
Honduras Institute of Tourism
Mario Aguirre
Huggins Tours Inc.
Laurence Duncan
Jacksonville Port Authority
Anthony Orsini
Kapitol Reef
Kevin Watt
MAC Maritime, Ltd.
Mike McFadden
MERA CORP. MV Cozumel S.A. de C.V.
Rafael Aguirre
Ministry of Tourism of the Dominican
Republic
Magaly Toribio
Mississippi State Port Authority at Gulport
Don Allee
Mobile Bay Convention & Visitors Bureau
Leon Maisel
Nicaragua Tourism Institute
Catalina Gordon
Operadora Aviomar
Octavio Molina
Panama Canal Railway Company
Thomas Kenna
Panoff Publishing, Inc. (Porthole
Magazine)
Bill Panoff
Port Everglades
Carlos Buqueras
Port of Galveston
Steven Cernak
Port of Houston Authority
Tom Heidt
Port of Los Angeles
Christopher Chase
Port of Miami-Dade
Bill Johnson
Port of New Orleans
Robert Jumonville
Port of San Diego
Rita A. Vandergaw
Promociones Turisticas Mahahual - Puerto
Costa Maya
Cesar Lizarraga
Puerto Rico Tourism Company
Mario Gonalez-Lafuente
RAK Porcelain
Claude Peiffer
S.E.L. Maduro & Sons (St. Maarten) Inc.
Brenda Wathey
Sand Dollar Sports
John Flynn
St. Christopher Air & Sea Ports Authority
Terrence Crossman
St. Lucia Air & Sea Ports Authority
Sean Matthew
St. Lucia Tourism Board
Louis Lewis
St. Maarten Harbor Cruise Facilities, N.V.
Mark Mingo
St. Maarten Sightseeing Tours
Samir Andrawos
St. Thomas Skyride/Tramcon Inc.
Pamela Balash
St. Vincent and the Grenadines Port
Authority
Bishen John
Suburban Transportation
Teresa Ondrejcak
SXM Tender Services N.V. (Bobby’s Marina)
Bobby Velasquez
Tampa Port Authority
Greg Lovelace
The Original Canopy Tour - OCT
Enterprises Ltd.
Rick Graham
The Port of Philadelphia &
Camden/Delaware River Authority
Timothy M. Pulte
The West Indian Company Ltd.
Edward Thomas
Tobago House of Assembly-Dept. of
Tourism
Warren Solomon
Trinidad & Tobago Sightseeing Tours
Charles Carvalho (Snr.)
Trinity Air Ambulance International
Inger Lisa Sknoder
Tropical Shipping
Mark Lopez
UBM International Media
Michael Kazakoff
USVI Department of Tourism
Chantal Figueroa
Virgin Excursions LLP
Tony Murray
Virgin Islands Port Authority
Kenn Hobson
5LINX
A Flamboyant Service & Tourin Co.
A.P.I. de Dos Bocas, SA de CV
A.P.I. Puerto Chiapas
AAA Taxicab & Tour Services of theCaribbean, Inc.
Accessible Ventures Transportation of St.Maarten N.V.
Ace USA International
Adargatis S.A. de C.V. dba MarigalantePirates of the Bay and Treasure Land
Administracion Portuaria Integral de QuintanaRoo (API)
Adrenaline Tours Curacao
Adventure Antigua
Africa Connection Tours
Agemars SRL
Agencia de Viagens Blandy, Lda
Agencia de Viajes King David, S.A. de C.V.
Agencia de Viajes dba Acuario Tours
Agencia Naviera Del Caribe / Anacaribe
Agenzie Marittime Sarde
AJU Incentive Tours
Alaska Mountain Guides de Mexico S. de R.L.de C.V.
Alexander, Parrish (Antigua) Ltd.
Algosaibi Travel
Amatique Bay Resort & Marina
America’s Cup - 12 Metre Regatta
AmeriMed Hospitals
Amin Kawar & Sons Travel & Tourism
Amphitrion Holidays SA
Annie’s Caribbean Tours/ Walking Tour ofBasseterre
Antigua Destination Planners Ltd. dba Paddles Kayak Club
Antigua Premier Tours
Antours Dominica Ltd.
Aqua Adventures Tours
Aqua Clean Ships Caribe Inc.
Aquila Tours
Aragon Tours Limited
Arctur Travel Ltd.
Argovia Finca Resort
Aruba Adventures
Asuaire Travel
Atlantik Tours
Atlantis Adventures International
Atlantis Submarines (Barbados)
Atlantis-Kerzner International Resorts, Inc.
Atlas Travel Agency
Aventuras Discovery dba Dolphin Discovery
AVIA Caribbean / Aviatur
Azur Water Tours Inc
B & V Tours and Transportation Services,LLC
B.V.I. Ports Authority
Bahamas Ecoventures
Bahia Cruise Services, Ltd.
Bahias Plus Operadora Turistica, S.A. de C.V.
Baja Bandidos S.A. de C.V.
Bajarama de Mexico S.A. de C.V.
Ballatore Voyages
Banana Boat Tours/Tropical CharmBaptist Health South Florida
Barbados Port Authority
Barbados Tourism Authority
Barefoot Holidays St. Lucia Ltd.
Batouta Voyages
Beijing Biz Travel International Travel Service Co. Ltd.
Belize Horse & Carriage Tours & Services Ltd.
54 Cruising Magazine • Third Quarter 2010
Belize Paradise Ltd.
Belize Sealand Tours Ltd.
Belize Shore Tours Ltd.
Bermuda On Site Limited
Bermuda Ship Agencies Ltd.
Blue Caribe Kayak
Blue Coral Ltd.
Blue Mountain Bicycle Tours Ltd
Blue Water Adventures
Bonaire Destination Service
Bonaire Tours & Vacations N.V.
Braco Tours Ltd.
British Virgin Islands Ports Authority
C. Fernie & Co., S.A.
Cabo Rey dba: Cabo Nave S.A. de C.V.
Cactus Atv Tours
Calico Sailing & Undersea Tours
Captain Mike’s Ltd.
Captains Watersports Ltd.
Carib Travel Agency, Ltd.
Caribbean Helicopters, Ltd.
Caribbean Resort & Training Institute
Caribbean Segway Tours, LLC
Caribbeus Architectual Development Ltd.
Caribe Nautical Services, Inc.
Casa De Campo International Tourist Pier
Catalina Adventure Tours, Inc.
Cayman Islands Tourism Association (CITA)
Cayman Sea Adventures Ltd., d.b.aMarineland Tours
CEREGMIA Martinique
Ceres Terminals, Inc.
Certified Tour Guides Association, LLC
Challenger’s Transport Company Inc.
Charter Bermuda, Ltd
Charter de Los Cabos, SA de CV
Chiapas Gobierno del Estado - Secretaria de Turismo y Proyectos Estrategicos
Clay Villa Plantation House & Gardens / BlueAnchor Crew Bar
Cockburn Village & Farm, Ltd (CVF, Ltd) dba
Conch World
Conch Tour Train
Constellation Services
Coral Island Tours
Coral World Ocean Park
COREA & Co. (1988) Ltd.Costa Rica Dreams
Cozumel Eco Adventure SA de CV
Cozumel, Quintana Roo Parks & Museums Foundation
Croydon In the Mountains Plantation Tour
Crucero Tour S.A. DE C.V.
Cruise Business Review
Cruise Plus Services and Sales
Cruise Ship Excursions Inc.
Cruises News Media Group
CS Adventures
CTG Margarita C.A.
Curacao Dolphin Academy
Curaçao Oil N.V. (Curoil N.V.)
Curaçao Sea Aquarium
De Palm Tours
Deep Blue Enterprises, Ltd.
Delisle Walwyn & Co. Ltd/Kantours
Denrus (St. Petersburg), Ltd.
Destinations Antigua (2000) Ltd. -Tropical Adventures
DiCarlo, Inc. dba Fourtrack Adventures
56 Cruising Magazine • Third Quarter 2010
Carvalho’s Shipping Agency.Trinidad & Tobago Sightseeing ToursMembers of the Carvalho’s Group of Companies
Lines currently served by the group either through Ship Agency and or/Shore Excursions- Azamara - NDS Voyages- Aida - Ocean Village- Carnival - P & O Carnival UK- Celebrity - Princess - Crystal - Premier Cruises- Cunard - Phoenix Reisen- Compagnie - Royal Caribbean - Discovery - Residensea- Fred Olsen - Silverseas- Holland America - Seabourn - Hapag-Lloyd - Saga Shipping- Island Cruises - SeaDream- Norwegian - Windstar
Servicing three Ports of calls between the two Islands – Port of Spain – Scarborough – Charlotteville
Carvalho’s Shipping Agency.Trinidad & Tobago Sightseeing ToursMembers of the Carvalho’s Group of Companies
Lines currently served by the group either through Ship Agency and or/Shore Excursions- Azamara - NDS Voyages- Aida - Ocean Village- Carnival - P & O Carnival UK- Celebrity - Princess - Crystal - Premier Cruises- Cunard - Phoenix Reisen- Compagnie - Royal Caribbean - Discovery - Residensea- Fred Olsen - Silverseas- Holland America - Seabourn - Hapag-Lloyd - Saga Shipping- Island Cruises - SeaDream- Norwegian - Windstar
Servicing three Ports of calls between the two Islands – Port of Spain – Scarborough – Charlotteville
For further info contact us at:Tel: 1 868 628 1051 or 1 868 628 0668Fax: 1 868 622 9205E-mail: [email protected] Western Main Road, St. James, Trinidad and Tobago, W.I.
For further info contact us at:Tel: 1 868 628 1051 or 1 868 628 0668Fax: 1 868 622 9205E-mail: [email protected] Western Main Road, St. James, Trinidad and Tobago, W.I. M
embe
r of
Mem
ber o
f
We are your connection to this unique and exciting destinationWe are your connection to this unique and exciting destination
Discover Dominica Authority
Dive Dominica
Dive Fair Helen
Dolphin Ltd. dba Leeward Island Charters
DominiTours, S.A.
Dunn’s River Craft Park
Dutch Tours Enterprises N.V.
E-L-S Gmbh (European Land Services)
Ekopark Los Cabos SA de CV DBA WildCanyon Adventures
Eleuthera Adventure Tours Ltd.
Elite Travel Ltd. - Croatia
Emerging Payment Technologies
Esperada Cayman Ltd. / Captain Marvins
Explora Mundo Azul, S.A. de C.V
Facilitators Unlimited Inc.
Fantasea Bermuda
Five Star Watersports Ltd.
Flowrider Wave & Black Pearl Skate Park
FONATUR Operadora Portuaria, SA de CV /Cabo San Lucas & Huatulco Ports
Fortune Entertainment and Adventure Tours
Frank’s Watersports
Frederic Schad, Inc.
French Government Tourist Office/CMT USA
FSI Beverage Systems, LLC
Fun Water Tours, Inc.
Funa International Inc.
Funbini B.V.
Furlong Incoming
Future Vision Investment Co Ltd. dba BacabEco Park
G.P. Wild International. Ltd.
Gecko’s Island Adventures
Get Wet Sports
Glamour Transportation & Tours Company Limited
Gorbis Travel
Grace Bay Car Rentals & Sales Ltd.
Gray Line Argentina
Gray Line Tours - Costa Rica
Grenada Blue Inc. T/a Ecodive, EcoTrek, EcoTours
Grenada Ports Authority
Guatemala Cruise Council
Gumbs Taxi & Tours
Guadeloupe Port Authority
H’Evans Scent Ltd.
Hacienda Campo Rico, Inc.
Halcrow, Inc.
Hamilton, Miller & Birthisel, LLP
Happy Fish Travel
Harbor Bunkering Corporation
Harbour Street Craft & Cultural Village
Heavenly Tours Ltd.
Hilton San Juan Hotels
Holiday Services Ltd.
Holiday Taxi Coperative Society Limited
Hooked on Belize Fishing Charter
Hooves Ltd.
Humberto Alvarez Sucs S.A
Ibercruises - Agencia de Viagens e Navegacao Lda.
Iberoservice Incoming Services - Spain
Incentivos Mexicanos, S.A. de C.V. dba Destination Mexico
Inflot Worldwide Inc.
Internatinoal Longshoremen’s Association Local #1526
International Design & EntertainmentAssociates (IDEA Inc.)
58 Cruising Magazine • Third Quarter 2010
International Shipping Agency Ltd.
Inversiones Maloka C.A.
Island Events Lda.
Island Guardians
Island Meetings & Incentive
Island Safari Barbados
Island Shipping & Trading Co.
IWW Island Networks Worldwide Inc.
Jaguar Adventures Tours & Travel
Jamaica Tourist Board
Jamaica Tours Limited
Jamaica Zipline Adventure Tours
Jimmy Buffett’s Margaritaville Caribbean
Johns Hall Adventure Tour/Plantation
Jones Travel Ltd.
Josiah Tour Company dba J & S Tour Agency
Jungle Land Explorers, Inc
Jungle Trekking Adventures and Safaris Inc.
JUTA Montego Bay Limited
Karavan Turizm Seyahat Ve NakliyatA.S./Karavanmar
Kayak Nature Tours, Ltd.
Key West Chamber of Commerce
Kirk Freeport Plaza Limited
Kman Native Tours (Rankine Transportation)
Komex Tours S.A de C.V (Grupo Royale Mexico)
La Mar Excursions, Inc.
Landry & Kling
Leeward Islands Charters
Leisure Travel & Tours Ltd.
Lifeline Medical Response / Medical Response
Lighthouse Holdings Ltd (Dive St. Kitts)
Macondo Shore Excursions
Mahinatur Tour Operator
Mangrove Ventures dba Virgin Islands Ecotours
Mar-Lab NV dba Banana Bus
Maritima Dominicana, S.A.
Maritur Travel Planners S.A. de C.V.
Mayaguez-Las Marias Consortium
Mayaland
Meyer Agencies Ltd.
MHG Services, Inc.
Micato - South Africa
Mifsud Brothers Limited
Misener Marine Construction, Inc.
MJM Marine Ltd.
Mobile Alabama Cruise Terminal
Mount Gay Rum Tour and Gift Shop
MT Jagged Wines
MV Seasurfer
Nasco Tours S.A.E.
Native Son, Inc.
Native Way Watersports
Nattur Panama
Nautilus Cayman Ltd
Navigator Travel & Tourist Services Ltd.
Nevis Tourism Authority
Nicaragua Tourism Intitute
Novotur Viajes C.A.
Oasis Divers and Water Sports
Oceans TV, Inc.
Ocho Rios Craft & Curio Vender Asso.
Off The Wall Divers
Old Fort Craft Market
Old Town Trolley Tours of Key West (BuggyBus)
60 Cruising Magazine • Third Quarter 2010
DesignValueFunctionality& Quality
Make sure it’s RAK
RAK Porcelain Europe S.A. | Luxembourg | Tel.: +352 263 60 665 | Fax: +352 263 60 465 | E-mail: [email protected] | www.rakporcelain.eu
RAK Porcelain UAE | P.O. Box 30113 | Ras Al Khaimah | United Arab Emirates | Tel.: +971 7 244 50 46 | Fax: +971 7 244 72 01 | E-mail: [email protected] | www.rakporcelain.com
Collection AllSpiceDesign by Dominique and Alain Vavro
On Deck Ocean Racing, LLC
Onboard Media
Operadora De Viajes Bahias Gemelas SA De CVOur Planet
Page & Jones, Inc.
Palm Services Ltd.
Palomino Stables
Panamericana de Viajes
Paradise Tours
Parrot’s of the Caribbean, LLC
Paul & Jill’s Stable & Farm, Inc.
PBS&J
Pelican Adventures N.V.
Pier B Development Corp.
Pineapple Place Craft Association
Pirate Ship Cruises of Cabo/Maritime Enterprises SA de CV
Pirates of Antigua
Pirates of the Caribbean Canopy
Port Authority of the Cayman Islands
Port Authority of Trinidad & Tobago
Port of Palm Beach
Portimar - Agencia de Viagens de Turismo,Ltd.
Premier Destination Services, LLC
Pronatours(Nuempresas SA de CV)
PT. Sandy Delima
Rancho Buena Vista
Rancho Loma Bonita
Rancho Tierra Bonita
Rapsody Tours, Cruises & Charters Ltd.
Regale International Travel Co., Ltd.
Reid’s Premier Tours Ltd.
Resort Adventure Centers, Inc.
Resort Sports, Ltd.
Rhodes Hall Plantation Limited
Rios Tropicales
Roatan Island Tours
Roger Albert Voyages
Romney Associates
Rozo & Co.
Rumbo Sur
Saint John Port Authority
Samundar/E&H Cruises dba Pirates of theCaymans
Sans Souci Ports (Port of Santo Domingo)
Saona Tours Coral
SCAN SA
Seahorse Sailing Adventures / Paradise Breezes Co.
Segway of Antigua & Barbuda
Sendero Mexico, S.A. de C.V.
Shotover Jet de Acapulco S.A. de C.V.
SMS Travel & Toursim
Snorkel Safaris
Snuba/Sea Trek
Solar Tours & Travel
South Shore Adventures
Spirit of the West
St. Ann Development Company, Ltd.
St. Maarten Port Services N.V.
St. Thomas Taxi Association
Stansfeld Scott Inc.
Starwood Resort Collection, Caribbean & S. Florida
Sulivan Shipping Services Limited
Sun Sand Tours, Inc.
Sunbury Great House
Suncoast Investments / Y.S. Falls
Sunsation Tours
62 Cruising Magazine • Third Quarter 2010
After one visit to the Emilio Robba Studio in the Miami designdistrict you will never look at another flower arrangementwithout questioning the line between nature, art and illusion.The lifelike qualities of silk flowers fool the eye and the illusionof nature is complete.
Silk flowers are recognized as a standard in the hospitalityindustry and Emilio Robba continues to create innovativelandscape solutions in response to the unique challenges andrequirements facing the Cruise Industry.
Visit the Emilio Robba Studio to review the new CruiseCollection, a creative concept of self contained and easy tomaintain landscapes and arrangements.
4242 NE 2nd
EMILIO ROBBA STUDIO
THE CRUISE COLLECTIONTHE ILLUSION OF NATURE
Sunshine Cruises (1990) Ltd.
Sunshine Tours, S.A. de C.V.
Surfside Aqua sports Ltd.
Swiss Travel Service
Taber Tours Inc.
Tall Ships
Tan Hong - Vietexcursions
Team, Ports & Maritime S.L.
TFL
The Belize Tour Guide Company Ltd.
The Calypso Train Tours Ltd.
The Caymanian Land and Sea Cooperative Society Limited
The Indar Weir Travel Center
The Port Authority of Jamaica
The Rendezvous Company
The Rendezvous Tour Company
The Tour Company Cayman Ltd.
Thomas Smith & Co Ltd.
Tlaloc Tours S.A. de C.V.
Tobago Sea Kayak Experience
Toronto Hippo
Total Guest Satisfaction Tours (Total Gusto)
Tourex Acapulco
Tourwise Ltd. dba Colorful Jamaica Ltd
Transbalkan Travel Ltd.
Tratamiento Ecologico de Residuos S.A. deC.V.
Travel Alliance, Inc.
Travel Executives
Tri-Sport
Tropical Tours, S.A.
Tropical Trail Rides
Tura Turizm - Sea Mer Tours
Turismo Cocha
Turks & Caicos Tourist Board
Turtle Dove Tours
UNEXSO
United Shipping Company (Nassau) Limited
United Tour Guides Co-op of Puerto Rico
USA Blue Book
V.I. Taxi and Tours and Travel Inc.
Vallarta’s Boutique Tequila Distillery
Veragua Rainforest
ViaEstelarum, S.L.
Viajes Duran S.A.
Viva Wyndham Resorts
Watapana / Fofoti Tours & Transfers
Websters Tours, Ltd.
Wet n Wild Vanatu
White Sand Water Sports
Wind and Sea Ltd.
Wrave Ltd.
Yellow Tourism Solutions N.V.
64 Cruising Magazine • Third Quarter 2010
4242 NE 2nd
EMILIO ROBBA STUDIO
HOSPITALITY REFERECE
ARCHITECTS Allen Saunders, Hinojosa DesignStudio, RTKL, Philippe Stark, Jean Nouvel, AlbertoPinto, Marc Hertrich, Pierre-Yves Rochon, MichelBoyer Studio. Oger InternationalCRUISE SHIPS Celebrity Cruises, Costa Cruises,Holland America, NCL, RCCL, Silversea Cruises,The Yachts of SeabournCOMPANIES Cartier, Lalique, Hermes, Nespresso,Banque de France, Dannon, Pommery, Festival deCannes, Anne FontaineHOTELS Burj Al Arab, Le Crillon Palace, FouquetsBarrière, Le Meurice, Manali, Marriott, Mercure,MGM Mirage, Nakheel, Park Hyatt, Pullman,Radisson, Régent, Renaissance, Sofitel, Vendôme,La cigal Qatar, GHM Hotels, EpicRESTAURANTS Les Ombres - Quai Branly, JoelRobuchon, Relais Louis XIII, MaisonSPAS Steiner Leisure Limited, Trini, Club Med
THE ILLUSION FLOWER ADVANTAGE
Experience savings of 50% - 70% over a fresh flower budget effective year one
Landscape is custom designed to specifications
The life length of the flowers and plants is 3-years with standard maintenance
Silk botanicals are hypoallergenic and prohibit the growth of undesirable bacteria
Easy maintenance. Silks eliminate the need for watering or the use of polluting substances such as fertilizers
Our suppliers are sensitive to environmental issues and abide by child labor laws
Andrea Deslandes – 2nd Purser Administration
Royal Caribbean International
Hi everyone!!! I am Andrea Deslandes, from the beautiful island of Jamaica. I am currently
working with the financial team as a 2nd purser administration onboard the Serenade of the
Seas, one of Royal Caribbean Internationals beautiful ships. I work very closely with most of
the divisions concerning their financial transactions.
Back in 1999, I earned a Certificate of Achievement as a flight attendant. Immediately after, I
worked with a travel agency and a car rental company doing mostly reservations and bookings.
Then I joined a company that works closely with Royal Caribbean International in terms of
recruiting crew members. Eventually in March 2004, I found my way to Royal Caribbean
International as an assistant waiter and then moved on to the Guest Services Division. I started working with the financial
Team February 2009. I enjoy solving discrepancies, and I like the fact that when I am at work, I am always busy trying to
ensure that everything goes well, knowing that at the end of the day, guests and crew members walk away with a smile on
their faces.
I am so proud to be part of this company because of the potentials for growth for people like me who put their heart into
it and work to the best of their abilities. With that said, I hope to be a financial controller someday.
Keep smiling!!!
Jamaica
Third Quarter 2010 • Cruising Magazine 67
Faces In The Industry
Ship Profiles
Inaugural Cruise: June 24, 2010
Shipyard: STX Europe
Shipyard Location: Saint-Nazaire, France
Country of Registry: Bahamas
Cruising Speed: 22 knots
AccommodationsSuites 75Ocean View With Balcony 1,351Spa Staterooms: 39 Family Staterooms: 372 Inside: 560 Studio: 128
FacilitiesDecks: 19Freestyle Dining Restaurants 20Bars & lounges 20
Nationality of CrewInternational
Home PortPort of Miami, Florida
Size & Capacities
Tons: 155,873
Length: 1,081 feet
Passengers: 4,100
Crew: 1,708
Norwegian Epic