Faster, better customer service with desk.com

Customers have too many requests and queriesSupport teams and helpdesks receive a myriad of requests and queries from their customers. According to experts, more than 70% of requests can be handled by self-service support.  If online self-service support is understandable and satisfies the customers’ needs, it can take most of the load off support personnel. Here are some ways in which online support can be made effective using Desk.Com

Website- Design and Content

The search box should be placed at the top centre of the screen.

Simple website with less animation

Complete and meaningful content to avoid customers confusion

SEO

Most customers land up at a website via Google or other search engines.  Therefore, making sure that the website appears in relevant search results by optimizing content for search engines is a key element. The content should be clear and smart.

Social NetworkingDesk.com can be used to respond to tweets and comments in social media.

Automate all housekeeping tasks such as sorting out queries, emails, comments, and tweets.

Automation

Case ManagementDesk manages cases and presents facts in a clear and concise manner providing a 360 degree view on the customer.

Desk.Com allows online updating of the database or knowledge base. The agents can have updated information at their fingertips.

Online Updating

Scalability Mobile ConnectivityDepending on the requirements desk.com can be easily upgraded with just a few clicks.

Desk.Com supports both Android as well as iOS. Seamless communication is the result.

Easy Configuration

Bulk Response

Desk.Com is easy to set up and requires minimal configuring. All the channels including social networking sites can be connected within a short time.

Standardized responses to requests can be stored and forwarded to multiple clients at a time.

Integration Decision MakingDesk.com can be easily integrated with Sales force software to set up a sales and service platform.

Desk.Com provides support in the form of documents, presentations, and other tools used by the entire team which helps during decision making.

Agent Console and Knowledge Base

Sorting and CategorizationDesk allows to label the cases so that they can be easily sorted and forwarded to the concerned people based on category.  This saves considerable time and effort.

Desk allows to create a knowledge base and the agent console integrates all the data in a knowledge base to suggest suitable responses to customer queries.

Conclusion

Desk.com is user-friendly and portable customer support software that helps provide quick and useful answers to your customers’ queries.  With just a few hours for installation and comparatively lower costs, you can scale your business at your own pace and provide support and services to your customers promptly and efficiently.

To learn more about desk.com, please click on the link below

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For any queries on CRM

Suyati provides marketing technology and integration services for companies that wish to combine the best of breed solutions and create a unified approach to customer acquisition. This unified digital marketing approach requires system integration between various CMS and CRM platforms, and a slew of eCommerce, Marketing Automation, Social Media Listening, email and social marketing, and customer service systems. Our specialized knowledge in Salesforce, open source and .Net based systems enables us to build effective custom integrated solutions for our clients.