Faraz Consumer Satifacion Updated
Transcript of Faraz Consumer Satifacion Updated
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CONSUMER SATISFACTION
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A STUDY ON CONSUMER SATISFACTION TOWARDS SANSUNG HOME
APPLIANCE IN
SAMSAUNG
PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS OF THE BBM COURSE OF BANGALORE UNIVERSITY
BY
FARAZ KHAN
11KEC18051
UNDER THE GUIDANCE OF
MR.SATHISH REDDY
Faculty of Commerce and Management
GOVERNMENT BOYS COLLEGE
KOLAR563101
2013-14
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CERTIFICATE BY THE GUIDE
Certified that this dissertation is based on an original project study
conducted by FARAZ KHAN under my guidance, He has attended all the required
guidance sessions held. This project report has not formed a basis for the award of any
Degree or Diploma of any University or Institution.
SIGNATURE OF THE GUIDE:
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ACKNOWLEDGMENT
I take this opportunity to thank all those who helped me in completing this work
successfully. First of all, I thank the almighty for his blessings to me.
My most thanks to our respected Head of the Department Prof LAWRANCE
PRASANNA A , Department of Commerce and Management, GOVERNMENT College
For Boys for continuous guidance to me.
I also take this opportunity in thanking Sri.ROA, HRD Manager, SAMSUNG
from the depth of my heart, for having granted me permission to do my study in their
esteemed organization. I deem it a pleasure to take this opportunity to express my
heartfelt thanks and profound gratitude to Prof.SATHISH REDDY, faculty guide for his
whole hearted support and valuable guidance during the period of research. I express my
thanks to all our department staff for their valuable suggestion during project work.
Finally I would also thank my beloved parents and friends who helped me in
doing this project successfully.
Date: FARAZ KHAN
Place: (11KEC18051)
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STUDENT DECLARATION
I, FARAZ KHAN hereby declare that this project report entitled A STUDY ON
CONSUMER SATISFACTION TOWARDS SANSUNG HOME APPLIANCE
submitted to Department of Commerce and Management GOVERNMENT BOYS
College, KOLAR in partial fulfillment of the requirement for the award of the degree of
BACHELORS IN BUSINESS MANAGEMENT is a original work done by me during
the period of my study at the college under the supervision and guidance of Prof. xxxx,
Commerce and Management Department, GOVERNMENT BOYS College,KOLAR
PLACE FARAZ KHAN
DATE:
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LIST OF CONTENTS
Sr. Particulars Page No.
No.
1. Title Page 01
2. Acknowledgement 03
3. Executive Summary 05
4. Introduction 06
5. SECTION I
Industry Profile 08
Company Profile 11
Financial Results 22
Products 25
6. SECTION II
Research Methodology 34
Analysis and Interpretation 37
Findings and Suggestions 53
Conclusion 55
7. Bibliography 57
8. Annexure 59
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CHAPTER 1
INTRODUCTION
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The Consumer Durables industry consists of durable goods and appliances for
domestic use such as, refrigerators, air conditioners and washing machines and micro wave
ovens are also included in this category. The sector has been
witnessing significant growth in recent years, helped by several drivers such as the
emerging retail boom, real estate and housing demand greater disposable income and an
overall increase in the level of affluence of a significant section of the population.
The project intends to study the customer satisfaction of customers of Samsung
Electronics India ltd in the Ernakulam region. For this various factors were considered
like employee assistance, post sales follow ups, value for money, variety of appliances
etc.
The main objective of finding out the customer satisfaction is know the reasons
why customers are dissatisfied and what all measures are to be taken to reduce this
dissatisfaction or else the company will lose its existing customers if they are kept
unhappy.Before the liberalization of the Indian economy, only a few companies like
Kelvinator, Godrej, Alwyn, and Voltas were the major players in the consumer durables
market, accounting for no less than 90% of the market. Then, after the liberalization, foreign
players like LG, Sony, Samsung, Whirlpool, Daewoo, and Aiwa came into the picture.
Today, these players control the major share of the consumer durables market. Consumer
durables market is one of the fastest growing market. It is growing very fast because of rise
in living standards, easy access to consumer finance, and wide range of choice, as many
foreign players were entering in the market with the increase in income levels, easy
availability of finance, increase in consumer awareness, and introduction of new models, the
demand for consumer durables has increased significantly. Products like washing machines,
air conditioners, microwave ovens, colour televisions (C-TV) were no longer considered
luxury items. However, there were still very few players in categories like vacuum cleaners,
and dishwashers Consumer durables sector is characterized by the emergence of MNCs,
exchange offers, discounts, and intense competition. The market share of MNCs in
consumer durables sector is 65%. MNC's major target is the growing middle class of India.
MNCs offer superior technology to the Consumers whereas the Indian companies compete
on the basis of firm grasp of the local market, their well acknowledged brands, and hold
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Over wide distribution network. However, the penetration Level of the consumer
durables is still low in India.Indian Consumer durables market used to be dominated by
few domestic players like Godrej, Voltas, Allwyn and Kelvinator. But post liberalization
many foreign companies have entered into Indian market dethroning the Indian players
and dominating Indian market the major categories being CTV, REFRIGRATOR,
MICROWAVE OVEN and WASHING MACHINES.India being the second largest
growing economy with huge consumer class has RESULTED IN consumer durables as
the fastest growing industries in India. LG, SAMSUNG the two Korean companies have
been maintaining the lead in the market with LG being leader in almost all the
categories.The rural market is growing faster than the urban market, although the
penetration level is much lower .The CTV segment is expected to the largest
contributing segment to the overall growth of the industry. The rising income levels
double-income families and consumer awareness were the main growth drivers of the
industries.
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CHAPTER-2
RESEARCH DESIGN
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TITLE OF THE STUDY
A study to find the customer satisfaction of the c ustomersof Home
appliances segment of Samsung Electronics India Ltd in the Ernakulam
region
OBJECTIVES
To understand the customer satisfaction of the customers of home appliancessegment of Samsung Electronics India Ltd in the Ernakulam region.
To understand the basis on which customers preferred Samsung over itscompetitors.
Research Design
The purpose of the research is stated above and here descriptive research
design has been chosen. Descriptive research design is used when the characteristics
of a certain group, specific predictions or association of certain variables are to be
determined.
Source of data
Primary source: Questionnaires, face to face and telephonic
interviewmethods.
Sampling Technique
Convenience sampling technique is adopted. Thus sample is drawn from that
part of the population which is close to hand.
Sample Size
The population included all the Customers of Samsung in the Ernakulam
region. As per convenience a sample of 100 has been chosen for the field survey.
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Questionnaire
Since the data are of varying nature both open ended and closed ended
questions were included.
SCOPE
Time: Present
Place: Ernakulam
Population:All customers of Home appliances segment of Samsung in
Ernakulam region
TOOLS FOR ANALYSIS
Percentage analysis is used here as a tool for analysis. The data collected is put
in various charts and graphs and hence the result in inferenced from it.
LIMITATIONS
Time Constraint. Non co operation by the respondents Confidentiality factor. Busy Schedule of the managers
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CHAPTER-3
COMPANY PROFILE
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INDUSTRY PROFILE
The Consumer Durables industry consists of durable goods and
appliancesfor domestic use such as televisions, refrigerators, air conditioners and washing
machines and micro wave ovens are also included in this category. The sector has
been witnessing significant growth in recent years, helped by several drivers such
as the emerging retail boom, real estate and housing demand greater disposable
income and an overall increase in the level of affluence of
a significant section of the population. The industry is represented by
major international and local players such as BPL, Videocon, Voltas, Blue
Star, MIRC Electronics, Titan, Whirlpool etc.
The consumer durables industry can be broadly classified into two
segments: Consumer Electronics and Consumer Appliances. Consumer
Appliances can be further categorized into Brown Goods and White Goods.
The key product lines under each segment were as follows.
Industry size, growth, trendsThe consumer durables market in India was estimated to be around
US$ 11 billion in 2009-10. More than 7 million units of consumer durable
appliances have been sold in the year 2008-09 with colour televisions (CTV)
forming the bulk of the sales 30 percent share of volumes. CTV, refrigerators
and Air-conditioners together constitute more than 60 per cent of the sales in
terms of the number of units sold.
In the refrigerators market, the frost-free category has grown by 8.3 per cent
while direct cool segment has grown by 9 per cent. Companies like LG,
Whirlpool and Samsung have registered double-digit growth in the direct
cool refrigerator market.
In the case of washing machines, the semi-automatic category with a higher
base and fully-automatic categories have grown by 4 per cent to 526,000
units.and by 8 percent to 229,000 units, respectively. In the air-conditioners
segment, the sales of window ACs have grown by32 per cent and that of
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split ACs by 97 per cent.Since the penetration in the urban areas for these
products is already quite high, the markets for both C-TV and refrigerators
were shifting to the semi-urban and rural areas the growth across product
categories in different segments is assessed in the following sections.
Consumer electronicsThe CTV production was 15.10 million units in 2008-09 and is
expected to grow by at least 25 per cent in the coming years. At the
disaggregated level, conventional CTV volumes have been falling while flat
TVs have grown strongly. Market sources indicate that most cctv majors have
phased out conventional TVs and have been instead focusing more on flat
TVs. The flat segment of CTVs now account for over60 per cent of the total
domestic TV production and is likely to be around 65 per cent in 2010-
11.High-end products such as liquid crystal display (LCD) and plasma display
CTV grew by 400 per cent and 150 percent Cent respectively in 200910 f
ollowing a sharp decline in prices of these products and this trend is expected
to continue and new LED TV has come into the market and 3D TVs are also
going to be introduced in the market . The audio/video player market has seen
significant growth rates in the domestic market as prices have dropped. This
trend is expected to continue through 2009- 2010, as competition is likely to
intensify to scale and capture the mass market.
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COMPANY PROFILE
History
From its inception as a small export business in Taegu,Korea,Samsung
has grown to become one of the worlds leading electronics companies,
specializing in digital appliances and media, semiconductors, memory, and
system integration. Today Samsungs innovative and top quality products and
processes are world recognized. This timeline captures the major milestones in
Samsungs history, showing how the company expanded its product lines and
reach, grew its revenue and market share, and has followed its mission of
making life better for consumers around the world.
2000-Present Pioneering the Digital AgeThe digital age has brought revolutionary changeand opportunityto
global business, and Samsung has responded with advanced technologies,
competitive products, and constant innovation.
Samsung see every challenge as an opportunity and believe they are
perfectly positioned as one of the world's recognized leaders in the digital
technology industry.
their commitment to being the world's best has won them the No.1 global
market share for 13 of their products, including semiconductors, TFT-LCDs,
monitors and CDMA mobile phones. Looking forward, they are making
historic advances in research and development of their overall
semiconductor line, including flash memory and non-memory, custom
semiconductors, DRAM and SRAM, as well as producing best-in-class
LCDs, mobile phones, digital appliances, and more.
Recent developments2010
Displayed the worlds thinnest TV (6.5mm) at CES Launched major restructuring of its businesses Cooperates in creating a foundry with Xilinx of the US Developed the worlds first 40 nanometer DRAM
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Announced its Blue Earth solar-powered phone Released its V-line Crystal Rose LCD TV Samsung is found No. 1 in customer loyalty for 8 years consecutively by
Brand Keys of the USA
Samsung Digital Imaging developed an innovative hybrid digital camera Built the worlds largest mobile phone as recorded in the Guinness Book
of World Records
Received a Quality Management Award in Malaysia SADI, Samsung's design school, received the most iF Concept Design
Awards for its entrants
Opened samsungmobile.com for its domestic custome rs Received an Excellence Award from ENERGY STAR of the US Released the worlds thinnest Blu-ray player Introduced Mobile WiMax into Malaysia Released the worlds first full HD camcorder with a 64GB SSD Sold more than 20 million full touch phones in shortest time ever Samsung took up a record high market share in LCD monitors Released the worlds first solar -powered mobile phone in India Released the JET, its new concept full touch scre en phone Released its 120Hz 3D monitor Samsung took the No. 1 spot in the global digital sign market for the first
time
Sold 500,000 units of its LED TVs in 100 days since its release Opened the visual mobile era with its third gener ation full touch
Haptic AMOLED Released the worlds first infrared video phone Became the first in the industry to acquire TCO 3.0 certification for
its notebook computers
Announced its Green Management strategy Began mass production of the worlds first 40 nanometer DDR3 DRAM Released the worlds thinnest watch phone
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Developed the worlds lowest power 1GHz mobile CPU core Opened Samsung Application Store Seller Site Attained its most awards ever at IDEA 2009 Released its strategic smart phone, the Omnia Samsung's Yuna Haptic sold 500,000 units in record time Became the first in the industry to sell more than 10 million LCD TVs inthe first half of the year Samsung won the chairmanship of the 3GPP international
tandardization association
2009
Sold more than 5 million of its STAR full touch phones in 4 months Samsungs Application Store officially opened Released the Corby full touch phone targeted at y ounger users Provided the WorldSkills Calgary 2009 Competition support Installed the worlds largest video wall in the US Released the first large capacity 16kg automatic washing machine in
the domestic market Samsung's Mondi WiMax terminal receives Best Pro duct at the
4G Awards
Entered the top 10 list in the worlds top 100 global brands Samsung was selected as one of the top 10 global businesses in responding
to climate change
Samsung TVs took 50% of the Iranian market Introduced its R&D master system Released the Gior gio Armani smart phoneSold more than 5 million LCD panels for notebooks per month for the first inthe industry Developed a 240Hz 3D LCD panel Received the 2009 LCD TV Market Leadership Award Deploys its brand memory card business Reached the worlds first LTE terminal supply agreement Developed the worlds thinnest 3mm LED TV panel Samsung successfully tested WiMax global roaming
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Samsungs LED TV won TV of the Year in Britain Declared its Creative Company strategy for the ne xt 100 years Passed 4 trillion won in operating profits for its 40th year of foundation Introduced a Creative New Employee hiring system Developed the worlds first 0.6mm 8 chip package Sold 10 million STAR phones in six months of its release Announced its open mobile platform, bada Became the first in the industry to sell more than 4 million LCD panels for
TVs per month
Supported the hosting of the WCG final Launched a VIP membership program Sold 50 million full touch screen phones in 2 years Samsung's printing solutions won product of the year in the US Announced bada its own smart phone platform Samsung successfully commercialised its 4th generation LTE terminal Restructured its organization and appointed Gee-Sung Choi as its new CEO Sales of Samsung Yuna Haptic phones broke the thr eshold of 1 million
2008
Became No. 1 in the US digital TV market for the 4th consecutive yearNamed Yoon-Woo Lee as a Vice Chairman & CEO of Samsung Electronics
Launched OMNIA phone Completed establishing TV manufactory in Russia Kaluga Became the official sponsor of 2010 Guangzhou Asian Game Developed the world's first 2Gb 50 NANO Samsung takes No. 1 spot in U.S. cellphone market Opened Global Brand PR Centre Samsung D'light '
2007
No.1 worldwide market share position for TVs achieved for the 9th quarter ina row
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No.1 worldwide market share position for TVs achieved for theseventh quarter in a row
Developed the world's first 30nm-class 64Gb NAND Flash memory BlackJack bestowed the Best Smart Phone award at CTIA in the U.S.
2006
Attained No.1 worldwide market share position for LCD for the sixth yearin a row Developed the world's first real double-sided LCD
Developed the worlds' first 50nm 1G DRAM Unveiled 10M pixel camera phone Launched "Stealth Vacuum," a vacuum cleaner with the world's lowest level
of noises
Launched the worlds' first Blu-Ray Disc Player2005
Developed 1.72"Super-Reflective LCD Screen Developed the largestFlexible LCD Panel
Ranked 27th in "the World's Most Admired Company" of Fortune
Became the official sponsor of Chelsea, the renowned English soccer club Released the world's first 7 mega pixel camera phone Developed the world's first OLED for 40" TVBecame the official sponsor of Chelsea, the renowned English soccer club
2004
Developed the first-ever speech recognition phone Produced the firstwrinkle-free steam washer
Sold more than 20 million cellular phones in the U.S Developed the world's first 60-nano 8GB NAND Flash memory chip Ranked top in mobile phone sales in Russia Released new PDP TV featuring the highest contrast ratio in the world Developed a 3rd Generation Optical Blu-Ray Disc Recorder
Developed cellular phone chip for satellite DMB system
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2003
Released 46" LCD TV for the first time in the world Samsung brandvalue ranked 25th in the world by Interbrand
Ranked 5th on the "Most Admired Electronics Company" list released bythe Fortune Magazine
2002
Released the first HD DVD combo Development of the 54"TFT-LCD,the largest digital TV monitor in the world
Launches PDP-TV, the slimmest in the world Launch of colour mobile phones in which the new concept UFB-LCD
is introduced
2001
Launched new high-definition TFT-LCD colour cellular phone Ranked No.1 of world's Top 100 IT Companies by BusinessWeek
Unveils 16 Chord Progression Melody Phone
Begins Mass Production of 512Mb Flash Memory Device Unveils Industry's First Ultra-Slim Handset
2000
Develops World's first 40 inch TFT-LCD Unveils TFT-LCD withRecord-breaking Definition
Launches PDA phone Samsung Olympic Games Phone selected as the official mobile phone of
the Sydney 2000 Olympic Games
TV Phone and Watch Phone Make Guinness Book of World Records Unveils the Worlds Fastest Graphics Memory Chip Samsung Electronics and Yahoo! Form Strategic Alliance Develops Unique All-in-one DVD Player Developed world's first 512Mb DRAM
Developed world's first 512Mb DRAM
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Samsung philosophy
At Samsung, they follow a simple business philosophy: to devote
their talent and technology to creating superior products and services thatcontribute to a better global society.
Every day, their people bring this philosophy to life. their leaders search for the
brightest talent from around the world, and give them the resources they need to
be the best at what they do. The result is that all of their productsfrom
memory chips that help businesses store vital knowledge to mobile phones that
connect people across continentshave the power to enrich lives. And
thats what making a better global society is all about.
Values
They believe that living by strong values is the key to good business.
At Samsung, a rigorous code of conduct and these core values are at the
heart of every decision they make.
People
Quite simply, a company is its people. At Samsung, were dedicated
to giving our people a wealth of opportunities to reach their full potential.
Excellence
Everything we do at Samsung is driven by an unyielding passion for
excellenceand an unfaltering commitment to develop the best products
and services on the market.
Change : In todays fast-paced global economy, change is constant andinnovation is critical to a companys survival. As we have done for 70 years,we set our sights on the future, anticipating market needs and demands so wecan steer our company toward long-term success.
Integrity
Operating in an ethical way is the foundation of our business.
Everything we do is guided by a moral compass that ensures fairness, respect
for all stakeholders
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Vision 2020
As stated in its new motto, Samsung Electronics' vision for the new
decade is, "Inspire the World, Create the Future."
This new vision reflects Samsung Electronics commitment to
inspiring its communities by leveraging Samsung's three key strengths: NewTechnology, Innovative Products, and Creative Solutions. -- and to
promoting new value for Samsung's core networks -- Industry, Partners, andEmployees. Through these efforts, Samsung hopes to contribute to a betterworld and a richer experience for all.
As part of this vision, Samsung has mapped out a specific plan of
reaching $400 billion in revenue and becoming one of the worlds top fivebrands by 2020. To this end, Samsung has also established three strategicapproaches in its management: Creativity, Partnership, and T alent.
Samsung is excited about the future. As we build on our previousaccomplishments, we look forward to exploring new territories, includinghealth, medicine, and biotechnology. Samsung is committed to being a creativeleader in new markets and becoming a truly No. 1 business going forward.
This new vision reflects Samsung Electronics commitment to
inspiring its communities by leveraging Samsung's three key strengths: NewTechnology, Innovative Products, and Creative Solutions. -- and to
promoting new value for Samsung's core networks -- Industry, Partners, andEmployees. Through these efforts, Samsung hopes to contribute to a betterworld and a richer experience for all.
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Financial performance
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Affiliated companies
Electronics industries
Samsung electro-MechanicsSamsung SDI
Samsung corning precision glass
Samsung SDS
Samsung networks
Samsung techwin
Samsung mobile display
Samsung digital imaging
Financial Services
Samsung Life Insurance
Samsung Card
Samsung Securities
Samsung Investment Trust Management
Samsung Venture Investment
Machinery and Heavy Industries
Samsung Heavy
Industries Chemical Industries
Samsung Total Petro Chemicals
Samsung Petro Chemicals
Samsung Fine Chemicals
Samsung BP Chemicals
Other Affiliated Companies
Samsung C&T Corporation
Samsung Engineering
Cheil Industries
Samsung Everland
The Shilla Hotels & Resorts
Cheil Worldwide
S1 Corporation ,Samsung Medical Centre ,Samsung Human ResourceDevelopment Centre Samsung Economic Research Institute
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Samsung Lions
The Ho-Am Foundations
Samsung Foundation of culture
Samsung Welfare FoundationSamsung Life Public Welfare Foundation
ManagementPresident & CEO of Samsung Electronics Co LtdMr . GeeSung
Choi
President of Samsung South West Asia Head QuartersJung Soo Shin
Board of Directors
Yoon Woo
Lee Gee
Sung Choi Ju-
Hwa Yoon
Dong Min
Yoon Chae
Woong Lee In
Ho Lee
OhSoo Park
Capital Structure
Classification 2007 2008 2009
Capital 895 898 898
Loan-Connection 23466 17655 16432
Loan-Banking 5755 5101 6112institution-Equity
Dividend 887 1563 834
Payment Interest 215 170 218
Profit Surplus 24416 30577 37369
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PRODUCTS AND SERVICES
Samsung Refrigerators
French DoorMassive storage capacity on the inside, with a slim profile on the
outside and the most advanced conveniences built in, Samsung French Doorrefrigerators raise the bar on style, efficiency and modern living.
There are two models available. They are:-
1.RF67DEPN2.RF62NEPN
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3.Side by sideAll the space you need to stock up on family favourites, throw a party,
or prepare a full-blown catered affair. Plus elegant design and efficient Twin
Cooling Plus make Samsung Side by Side refrigerato rs a fresh choice.
Thereare 11 products under this category.
3. Bottom Freezer
Don't sacrifice storage for space with Samsung Bottom Freezer
refrigerators. All your favourite foods are at eye level, so you can spend more
time findingwhat you're after and less time cooling your kitchen. There are two
productsunder this category which are as follows:-
1.RL62SBTS
2.RL41WCPS
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4. Frost Free
Now, enjoy a delicious, crunchy sound in every bite! The new Samsungrefrigerators come with Unique Moisture Control Technology lock in thenatural freshness of fruits and vegetables keeping them fresh and crunchy forlonger. So, go ahead and relish the crunchy freshness, just bite into someFrrrrunch!There are 25 products matching under this category.
Direct Cool
Five Star rated direct cool freshtech ultima Refrigeratorsanexclusive range of refrigerators that incorporates amazing technology
innovation design to enrich your world. There are 10 products matchingunder this category.
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Air Conditioner
1. Split Air conditioner
The interior design of your home adds a lot to persona comforts and
appeal , Since the Air Conditioner is a large part of that interior, Samsungprovides you with a variety of air conditioners with stylish, sophisticateddesign, while paying attention to high performance and health. Samsungs AirConditioners represent cool, clean, healthy freshness in everyday living. Thereare 32different product variants for this kind of air conditioner.
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2. Window Air Conditioner
Welcome to cool, clean, healthy and fresh world of Samsung WindowAir Conditioners. Created to provide utmost comfort in the hottest ofweather, Samsung Air Conditioners bring a cool, refreshing wave intoyour home and make everyday living a delightful and rejuvenating. Thereare ninevarieties of Window Air Conditioner.
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Washing Machine
The Ultimate Washing experience
The Super Clean, Ultra Safe and amazingly easy washing experiencewith Samsung Washing Machine.
Front LoadingSamsung front loading washing Machines incorporate a host of
futuristic innovation like Ceramic Heater. It provides you the convenience ofwashing clothes with technologically washing machine that understandswashing requirement of different clothes. There are 9varieties of washing
machine under this category.
2. Top LoadingPower-packed pure strength combined with the touch of gentle care.
Samsung realises this ultimate washing combination in its state-of-the-artWashing Machines. Its the ultimate careyour clothes need to keep lookingtheir very best.
3. Semi Automatic
Samsung Semi Automatic Washing Machines are speciallydeveloped forthe distinct Indian conditions and are perfect choice for the Indian women. These
technologically advanced machines incorporate Double Storm washing system
that removes dirt and dust from clothes, thereby leaving them clean. Fresh and
sparkling like new.
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Microwave oven
Samsung microwave oven, Faster, more spacious and more stylish than before.
1. Convection
Convection Microwave can be used to cook food which is crispier frominside as well as outside. It uses a fan and a heating element to create air flow
patterns inside the microwave oven. This ensures optimum browning of thefood in the fastest possible times, making it ideal choice for baking.
2. GrillGrill Microwaves can be used to cook food which is crispier fromoutside and juicer from inside making an ideal choice forsucculent kebabs and Tikkas.
3. SoloThe Samsung Solo is the choice for an all round cooking solution. Withuniform heat distribution, multiple power levels and a host of otherfeatures, the Samsung Solo is ideal for everyday tasks like defrosting,reheating and cooking.4. Smart oven
There are three variants of oven under this category.
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UA40F5000AR
Table view
SpecificationsProduct
LEDDisplay
40 Inch 1920 x 1080 Resolution
Audio
10 watts x 2 Sound Output (RMS) Dolby Digital Plus / Dolby Pulse DTS Studio Sound DTS Premium Sound Down Firing + Full Range Speaker Type
Input&Output Audio Out (Mini Jack) x 1ea Component In (Y / Pb / Pr) x 1ea Composite In (AV) x 1 (Common Use for Component Y) ea Digital Audio Out (Optical) x 1ea HDMI x 2ea RF In (Terrestrial / Cable Input) x 1ea USB x 1ea
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Eco
Eco Mark: Planet First Eco Sensor available
Weight
Set without Stand: 8.0kg Set with Stand : 9.5kg Package : 12.0kg
Feature
ConnectShare (USB 2.0) Movie (HDD) OSD Language: Local Languages User Interface: Single Auto Channel Search available Auto Power Off available Auto Volume Leveler available Clock&On / Off Timer available Game Mode available Sleep Timer available Basic Sports Mode Digital Clean View available Analog Clean View available Embeded POP available
Series
5 SeriesVideo
120 (NTSC) Clear Motion Rate Picture Engine: HyperReal Engine Dynamic Contrast Ratio: Mega Contrast Wide Color Enhancer (Plus) available Film Mode available Natural Mode Support
System
Ready DTV Tuner Analog Tuner available
Design
RHCM Slim 1 NNB Bezel Type Black Front Color
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Samsung UA40F5000AR Full HD LED TV
PRODUCT ID : 19089
Model No : Samsung UA40F5000AR Full HD LED TV
Specifications :
Product - LED
Series - 5
DisplayScreen Size - 101.6cm (40)
Resolution - 1920 x 1080
VideoClear Motion Rate - 100Hz
Picture Engine - HyperReal Engine
Dynamic Contrast Ratio - Mega Contrast
Wide Color Enhancer (Plus) - Yes
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Film Mode - Yes
Natural Mode Support - Yes
Audio
Sound Output(RMS) - 10 watts x 2Dolby - Dolby Digital Plus/Dolby Pulse
SRS / DNSe+ - DTS Studio Sound
dts 2.0 + Digital Out / DTS Premium Audio - DTS Premium Sound
Speaker Type - Down Firing + Full Range
SystemDTV Tuner - Ready
Analog Tuner - Yes
Input&OutputAudio Out (Mini Jack) - 1
Component In (Y/Pb/Pr) - 1
Composite In (AV) - 1 (Common Use for Component Y)
Digital Audio Out (Optical) - 1
HDMI - 2
RF In (Terrestrial/Cable Input) - 1
USB - 1
DesignDesign - RHCM
Slim Type - Slim 1
Bezel Type - NNB
Front Color - Black
Stand Type - Square
EcoEco Mark - Planet First
Eco Sensor - Yes
PowerPower Supply - AC100 - 240V 50/60Hz
Power Consumption (Max) - 106 watts
Power Consumption (Stand-by) - Under 0.3 watts
WeightSet without Stand (kg) - 8.0Kg
Set with Stand (kg) - 9.5Kg
Package (kg) - 12.0Kg
Accessory
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Remote Controller Model - TM1240
Power Cable - Yes
User Manual - Yes
Batteries (for Remote Control) - Yes
Mini Wall Mount Supported - YesVesa Wall Mount Supported - Yes
FeatureConnectShare (USB 2.0) - Movie (HDD)
OSD language - Local Language
Teletext (TTXT) - Yes
User Interface - Single
Auto Channel Search - Yes
Auto Power Off - Yes
Auto Volume Leveler - Yes
Clock & On/Off Timer - YesGame mode - Yes
Sleep Timer - Yes
Sports Mode - Basic
Digital Clean View - Yes
Analog Clean View - Yes
Embeded POP - Yes
DimensionSet without Stand (WxHxD) (mm) - 928.2 x 552.3 x 49.4mm
Set with Stand (WxHxD) (mm) - 928.2 x 612.2 x 235.0mm
Package (W x H x D) (mm) - 1,160.0 x 616.0 x 147.0mm
Samsung 5300 40 Fhd 3 Hdmi 2 Usb Smart Led
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Product description / spec
This EH5300 Samsung TV offers excellent Full HD picture quality delivering
you a crisp and clear experience. An ideal choice for internet TV for browsing the
web plus with an array of Samsung apps, you can explore YouTube and keep in
contact with friends and family using Facebook, Twitter and Skype. The 100Hz clear
motion rate technology makes this the perfect TV for films and sports.
Television picture quality:
Direct-lit LED TV Screen. Smart TV. Screen size: 40in (102cm). Resolution 1920 x 1080 pixels. Motion rate 100Hz.
Connectivity:
1 SCART socket, 2 USB ports and 3 HDMI sockets. PC input socket. Component video socket. Composite. Optical connection. Headphone socket. AV socket. Requires Wi-Fi dongle (sold separately). Ethernet connection. DLNA compatibility.
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Sound quality:
Dolby Digital Pulse sound system. 2 x 10 watts RMS power output.
Digital features:
Freeview HD digital tuner. Saorview digital tuner (Saorview can only be received in the Republic of
Ireland).
8 day electronic programme guide (EPG). CI+ slot.
Additional features:
Sleep timer. Child lock. Size of TV H55.1, W92.76, D9.3cm. Weight of TV 8.9kg (unpackaged). Size of TV with stand: H60.65, W92.76, D24.78cm. Weight of TV with stand: 10.9kg. Suitable for wall mounting 200 x 200 bracket.
Energy efficiency information:
Energy efficiency rating: A. On mode power consumption 55 watts. Off mode power consumption 0.3 watt. Annual power consumption 80kWh. Standby power consumption 0.3 watt. This product contains lead.
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Samsung EH5300 40 Inch Full HD Freeview HD Smart
LED TV.
Product description / spec
This EH5300 Samsung TV offers excellent Full HD picture quality delivering
you a crisp and clear experience. An ideal choice for internet TV for browsing theweb plus with an array of Samsung apps, you can explore YouTube and keep in
contact with friends and family using Facebook, Twitter and Skype. The 100Hz clear
motion rate technology makes this the perfect TV for films and sports.
Television picture quality:
Direct-lit LED TV Screen.
Smart TV. Screen size: 40in (102cm). Resolution 1920 x 1080 pixels. Motion rate 100Hz.
Connectivity:
1 SCART socket, 2 USB ports and 3 HDMI sockets. PC input socket. Component video socket. Composite. Optical connection.
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TABLE-1
TABLE SHOWING ECO FRIENDLINESS OF THE
RESPONDENTS
characteri
stics
No of
the
respond
ents
percnta
ges
1 Yes 100 100 %
2 No - -
Total 100 100 %
Analysis of the table:-
It is observed from the above table that the aggregate of the Respondents are
100% are eco-friendly.
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TABLE 2
Table showing occupation of the respondents
Sl .no occupations Number of
respondents
percentage
1 Business man 35 35 %
2 Student 05 05 %
3 Professional 20 20 %
4 Others 40 40%
Total 100 100
Analysis of the table
Analysis the above table indicates that 35% of the respondents are businessmen.
5% of them are students. 20% of them are professionals & remaining 40% of them are
others i.e. belonging to various other fields.
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CHART 2
The chart showing the percentage of occupation of the respondents who prefer
SAMSUNG LCD and LED
INFERENCE
It is observed from the above graph that the majority of the Respondents who
possess SAMSUNG LCD and LED
businessman
35%
student
5%professional
20%
others
40%
Sales
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TABLE 3
The table showing the monthly income of the respondents
Sl .no Monthly income No. of Respondents percentage
1 < 10,000 23 23 %
2 10,000-20,000 27 27 %
3 20,000-30,000 20 20 %
4 30,000 & above 30 30 %
Total 100 100 %
Analysis of the table
From the above table it states that out of 100 customers 230o of the respondents earn an
monthly income of 30000 therefore in
clear specify that who have purchased and use the SAMSUNG LCD and LED with ease.
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CHART 3
The below chart showing the monthly income of the respondents who preferSAMSUNG lcd and led tv
Inference :
The above graph exhibits that 23% of the respondents earn monthly income