Making the very complex…

Awesomely Simple

For those who are prepared…For those who are prepared…

…chaos brings opportunity

• The willingness… even enthusiasm… to change

EVERYTHING combined with the wisdom to understand what

must NEVER be changed.

The Key To Success in the New Normal…

•Nimbleocity•Nim-bo-licous

The Pattern of Business Success

(T + C + ECF) x DE = Success

Talent

The level of highly satisfied and engaged EMPLOYEES in your business.

The number one factor in increasing the level of highly satisfied and engaged CUSTOMERS in your business is…

The key elements of a winning culture: Employees

FunFamilyFriendsFair

FreedomPridePraiseMeaning

Accomplishment

1 -10

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

1- 10

Orange Revolution and All In – Gostick and Elton

Competence

RespectDis-trust

Affection TRUST

HIGH

LOW

LOW HIGH

Concern

The 4 Cs of TRUST

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

1- 10

Orange Revolution and All In – Gostick and Elton

Extreme Customer Focus

Extreme Customer Focus

VOC

Moments Of Truth

10 – 15%

Ambiguity Breeds Mediocrity

(T + C + ECF) x DE = Success

THANK YOU

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

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