FAQs ATM
2
Inially, following services will be available to POSB customers at ATMs:- Cash Withdrawal, Fast Cash, Balance Inquiry, Mini Statement, Funds Transfer (Funds Trans- fer within OWN Savings Accounts of POSB), Funds Transfer (Funds Transfer to other Savings Accounts of POSB), Pin Change On ATM service Which services can be availed through these ATMs by the customers? Can cards of any bank be used in the DoP ATM machine or POSB ATM cards be used in other banks ATM machine? No, POSB ATM Cards can be used in only DoP ATMs and other bank ATM Cards cannot be used in DOP ATMs. How can a customer apply for ATM card? Depositor who wants to have ATM/Debit Card will submit applicaon in the pre- scribed form at the post office where account stands. What will be the maximum amount of money which can be withdrawn from ATMs in a single day? Maximum amount that can be withdrawn from ATMs in a single day will be Rs.25000/- and at a me, Rs 10,000/-. Postal Staff has to call on the telephone number which will be published in the ATM Room if ATM is out of service, Camera is not working etc. For other issues, Post Office will write to [email protected] for any such issue. Where ATM operaonal issues be raised like theſt aempt, fake note complaint, ATM not working, camera installed in the ATM not working? For more information, please visit http://www.indiapost.gov.in/it_modernisation_cm/ For any query, please write to us at [email protected] Where can customer complaints be raised like cash not dispensed or transactional dispute? Write to FSI (AGS) through email [email protected] with the dispute details like ATM ID, Date, Time, Card number, Transaction number and Amount for dispute management.
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Transcript of FAQs ATM
Initially, following services will be available to POSB customers at ATMs:- Cash Withdrawal, Fast Cash, Balance Inquiry, Mini Statement, Funds Transfer (Funds Trans-fer within OWN Savings Accounts of POSB), Funds Transfer (Funds Transfer to other Savings Accounts of POSB), Pin Change
On ATM
service
Which services can be availed through these ATMs by the customers?
Can cards of any bank be used in the DoP ATM machine or POSB ATM cards be used in other banks ATM machine?
No, POSB ATM Cards can be used in only DoP ATMs and other bank ATM Cards cannot be used in DOP ATMs.
How can a customer apply for ATM card?
Depositor who wants to have ATM/Debit Card will submit application in the pre-scribed form at the post office where account stands.
What will be the maximum amount of money which can be withdrawn from ATMs in a single day?
Maximum amount that can be withdrawn from ATMs in a single day will be Rs.25000/- and at a time, Rs 10,000/-.
Postal Staff has to call on the telephone number which will be published in the ATM Room if ATM is out of service, Camera is not working etc. For other issues, Post Office will write to [email protected] for any such issue.
Where ATM operational issues be raised like theft attempt, fake note complaint, ATM not working, camera installed in the ATM not working?
For more information, please visit http://www.indiapost.gov.in/it_modernisation_cm/
For any query, please write to us at [email protected]
Where can customer complaints be raised like cash not dispensed or transactional
dispute?
Write to FSI (AGS) through email [email protected] with the dispute details
like ATM ID, Date, Time, Card number, Transaction number and Amount for dispute
management.
On ATM
service
Is there any document or helpline number to contact in case of any doubt?
Directorate has circulated Operational Hand Book of ATM Version-1. In case of any doubt, Postal staff has to consult that document. Further, post office may contact Circle ATM SPOC or CPC Banga-lore at Phone No. 18004252440.
How many ATM’s would be coming in my circle?
The Circle wise distribution of ATMs is as under:
Sl. No. Circle No of HO No of SO Total
1 Andhra Pradesh 95 0 95
2 Assam 19 7 26
3 Bihar 31 13 44
4 Chattisgarh 10 4 14
5 Delhi 12 14 26
6 Gujarat 34 7 41
7 Haryana 16 4 20
8 Himachal Pradesh 18 4 22
9 Jammu & Kashmir 9 4 13
10 Jharkhand 13 6 19
11 Karnataka 59 17 76
12 Kerala 51 5 56
13 Madhya Pradesh 43 9 52
14 Maharashtra 60 15 75
15 North-East 9 14 23
16 Orissa 35 9 44
17 Punjab 22 4 26
18 Rajasthan 48 16 64
19 Tamil Nadu 94 0 94
20 Uttar Pradesh 71 17 88
21 Uttarakhand 13 5 18
22 West Bengal 47 17 64
Total 809 191 1000
For more information, please visit http://www.indiapost.gov.in/it_modernisation_cm/
For any query, please write to us at [email protected]
Is Postmaster or any DoP official responsible for cash loading operation for ATM?
As an interim measure, Postmaster has to provide cash to the Cash Replenishment Agency (CRA) but as a regular feature, Postmaster or any other DoP official is not responsible for cash loading.
