ARS Online DashboardFrequently Asked Questions

FAQ

vmpensions.vmbs.com

1. What is the ARS Online Dashboard?

The ARS Online Dashboard provided by the Victoria Mutual Pensions Management business, is a secure, online portal which allows ARS plan members to view their account details. This portal is accessible 24 hours per day.

2. Where can I access the ARS Online Dashboard?

You can access the ARS Online Dashboard on the VMPM website or by copying and pasting the following link https://vmpensions.vmbs.com into any of the following browsers.

• Google Chrome • Apple Safari• Internet Explorer • Firefox• Microsoft Edge

3. How do I gain access to my details on the ARS Online Dashboard?

You will need to register and create a password to access the ARS Online Dashboard. Thereafter you can use the portal at any time, using the password you created.

4. How do I register for the ARS Online Dashboard?

You will only be required to register the first time you access the portal. At that time, a log-in window will appear from where you will create a password after entering the following details:

• First and Last name• Email address• Phone number• TRN• Date of birth

Once the information entered matches our records, an activation email will be sent to the email address entered. The creation of the password will complete the registration process.

5. Once registered, what information will I have access to on the portal?

You are able to see the following information: -

• Demographic details• Accumulated balances• Fund Allocation • Contribution history• Beneficiary information• Benefit Statements• Prime ARS documents

6. What additional information can I get from the portal?

You will be able to view, download and print reports and the following forms and documents:

• Prime ARS Trust Deed• Prime ARS Rules• ARS Benefit Option Request Form• Portfolio Switch Request (Forms)• VMPS Prime ARS Brochure• VMPM Member Information Folder/Booklet • VMPM Members Explanatory Booklet

7. How often can I access the ARS Online Dashboard?

The ARS Online Dashboard is available 24 hours, so you can access it as often as you wish.

8. How often is the statement information updated?

The statement information on the ARS Online Dashboard is updated monthly.

9. Is a computer the only device from which I can use the portal?

No. The ARS Online Dashboard can also be accessed from a smart phone or tablet.

10. How accurate is the information on the ARS Online Dashboard?

The ARS Online Dashboard only presents accurate information. Your records are updated based on payments made. All other information is exactly as provided by you to us.

11. How safe is my data on the ARS Online Dashboard?

The portal is a secure site which is certified to international standards. Access to your data is via the secure password you created.

12. Who can I contact in case of questions or issues?

Your Pension Administrator is always available to address any queries relating to your account with us. The attached User Guide also provides additional assistance with using the portal. You may contact the VM Pensions Unit at:

Email: ars@myvmgroup.com Tel: (876) 754-7265, Fax: (876) 754-8359