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Family Services and HousingFamily Services and Housing

Integrated Service Delivery OverviewIntegrated Service Delivery Overview

February 2003

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• Policy Framework

• Activities Undertaken To Date

• Decisions To Date

• Interim Organization

• Next Steps

Presentation Outline

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Vision Goals

• Family Services and Housing staff will work together through an integrated, holistic approach to ensure Manitobans have better access to the services they require.

• To make it easier for Manitobans to access the services they require.

• To better address the needs of Manitobans requiring services.

Vision and Goals of ISD

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• Person/Family/Community Centred

• Commitment to Shared Vision and Culture

• Open Two-Way Communication and Reciprocal Responsibility

• Staff that are Valued

• Decentralized and Streamlined Decision Making

ISD Guiding Principles

• Accessible, Responsive, Flexible and Seamless Service Delivery

• Culture of Continuous Improvement

• Outcomes and Results Based

• Supportive Governance

• Community Participation

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• Accessible program information and application forms at all sites

• Integrated reception and referral functions

• Co-ordinated intake and case management functions

• Service delivery staff organized into interdisciplinary teams based on neighbourhoods or communities

• Service coordinators link appropriate services and staff across programs

• Consolidated service plans address multiple/complex needs

• Managers and team leaders with cross-program responsibilities

Key Components of an Integrated Service Delivery System

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• Specialized supports for service delivery teams

• Integrated/coordinated policies, IT systems, and corporate support functions

• Effective partnerships with other service providers and the broader community

Key Components of an Integrated Service Delivery System Cont . . .

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• July 2002 - Regional boundaries, organizational structure and process to identify directors announced

• September 2002 - Announcement of new directors for the new divisional structure

• October 2002 - Construction of River East Access Centre and planning for centres in Transcona and Inkster announced

• November 2002 - Allocating resources to new divisional structure in preparation for implementation

• December 2002 - Announcement of new organization effective January 6, 2003

Recent ISD Activities

• February 2002 - Announcement of new organizational structure at the Divisional level and appointment of Assistant Deputy Ministers

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• Rural and Northern Regions

• Winnipeg Community Pairings

• New Department Organization

Current Status

• Divisional Organization and Director Appointments

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Northern

Parkland

Westman

Eastman

Central

Interlake

Six Regions Outside of Winnipeg

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* St. Boniface Bilingual Service Centre

Family Services and Housing Pairings of WRHA Community Areas (CA)

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CA #1 and #2 - St. James Assiniboia / Assiniboine South

CA #3 and #12 - Fort Garry / River Heights

CA #4 and #5 - St. Vital / St. Boniface

CA #6 and #7 - Transcona / River East

CA #8 and #9 - Seven Oaks / Inkster

CA #10 and #11 - Point Douglas / Downtown

Family Services and Housing Community Pairings Within Winnipeg

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ISD Initiatives in Winnipeg

• River East Access Centre - Announcement

• Transcona Access Centre - Planning

• Inkster Access Centre - Consultation

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DirectorHum an Resource Services

JoAnne Reinsch

Executive DirectorPolicy and Planning

G rant Doak

Assistant Deputy M inisterAdm inistration and Finance

Drew Perry

Assistant Deputy M inisterEm ployment, Incom e and Hous ing

Kim Sharm an

Assistant Deputy M inisterServices for Persons

w ith DisabilitiesGisela Rem pel

Assistant Deputy M inisterChild and Fam ily Services

Peter Dubienski

Assistant Deputy M inisterCom munity Service De livery

M artin Billinkoff

Deputy M inisterTannis M indell

Department-wide financial and administrativefunctions, information technology

Delivery of all servicesby or on behalf of the Department to the public

Program/policy development and coordination, managing program budgets, establishing and monitoring standards, quality assurance and ensuring programs are effective

New Department Organization

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Integration as a Process

Fragmented ServicesFragmented Services

Separate case management Limited information sharing

CooperationCooperation

Separate case management Informal information sharing

CoordinationCoordination

Some joint case-planning Formalized information sharing

CollaborationCollaboration

Co-management of shared cases Information sharing protocols

Integrated ServicesIntegrated Services

Seamless service delivery Interdisciplinary teams

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Next Steps

January/February/March

• Implement new organizational structure and reporting relationships

• Implement interim organization

• Work Groups bring forward further recommendations to continue implementing ISD

• Advise community agencies