FAMILY HANDBOOK

OF COVID-19

RESPONSE PLAN,

POLICIES AND

PROTOCOLS FOR

CHILD CARE CENTRES FAMILY HANDBOOK FOR THE SAFE RE-OPENING

OF CHILD CARE CENTRES

FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND

PROTOCOLS FOR CHILD CARE CENTRES

July 2.20 1 | P a g e

Contents About Us .................................................................................................................................... 2

Introduction & Purpose ............................................................................................................... 2

Physical Space .......................................................................................................................... 3

Screening ................................................................................................................................... 4

Visitors ....................................................................................................................................... 4

Drop Off/Pick Up of Children ...................................................................................................... 5

Physical Distancing – How it Will Be Encouraged ...................................................................... 5

Cohorting ................................................................................................................................... 6

Personal Protective Equipment (PPE) ........................................................................................ 7

Hand Hygiene & Respiratory Etiquette ....................................................................................... 7

Hand Sanitizing Information .................................................................................................... 8

Food Safety Practices for Snacks and Meals ............................................................................. 8

Enhanced Environmental Cleaning and Disinfecting Practices ................................................... 9

Requirements for The Use of Toys, Equipment and Other Materials .......................................... 9

Handling Used Toys ............................................................................................................... 9

Suspected or Confirmed Cases of Illness ..................................................................................10

Monitoring .............................................................................................................................10

Child Illness - Protocols When a Child Demonstrates Symptoms of Illness or Becomes Sick 10

When to Exclude ...................................................................................................................12

Reporting Requirements for Suspected or Confirmed Cases of COVID-19 ...........................12

Serious Occurrence Reporting ..............................................................................................12

Returning from Exclusion Due to Illness ................................................................................12

Staff Illness - Protocols When Staff Demonstrates Symptoms of Illness or Becomes Sick.....13

Child Care Staff Resuming Care from Exclusion Due to Illness .............................................13

Testing ......................................................................................................................................13

Rescheduling Group Events/Meetings ......................................................................................14

Staff Training ............................................................................................................................14

Inspections ................................................................................................................................14

Concerns, Questions, or Complaints .........................................................................................15

More Information .......................................................................................................................15

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About Us Network Child Care Services (Network) is a non-profit child care organization, licensed by the

Ministry of Education to provide high quality child care services and programs to children and

families in our Early Years Learning and Child Care Centres, Licensed Home Child Care

Premises, Before and After School programs and Onsite Event Child Care services across

Toronto and the GTA.

Through the years, as there have been continuous changes in family dynamics, expansion of

cultural and ethnic diversities in the community, developments in education research, and

ongoing changes to the rules and regulations that govern Early Years Child care, Network has

expanded its services to more than 800 children across the GTA.

Network Child Care Services is committed to supporting families and children, as well as staff

and affiliated home child care providers in these uncertain times. Our goal in this reference

document to is support the safety and wellbeing of the families and community we serve, as well

as our staff and partners as we navigate through the COVID-19 pandemic.

Introduction & Purpose Based on the health advice and recommendations of the Chief Medical Officer of Health, the

Ontario Government permitted licensed child care programs to begin operating as of June 12,

2020, with enhanced health and safety measures in place. The re-opening of Network’s child

care programs will be a gradual phased-in approach, depending on operational needs, the child

care needs of families, the capacity of each physical location to encourage physical distancing

and the needs of Network staff.

Network’s “Family Handbook for COVID-19 Policies, Procedures and Guidelines for Child Care

Centres”, was developed using the Ministry of Education’s Operational Guidance During

COVID-19 Outbreak; Child Care Re-Opening guidance documents, advice and directives from

the Ministry of Health, Toronto Public Health’s COVID-19: Guidance for Chid Care Settings, City

of Toronto Children’s Services and other government agencies. The information found within

this document is intended to support meeting the requirements set out under the Child Care and

Early Years Act, 2014 (CCEYA) and to provide clarification on operating child care centres with

enhanced health and safety guidelines and/or restrictions in place to safely operate during the

recovery phase following the COVID-19 pandemic.

Policies and protocols may be modified as applicable when the Ministry of Education or Toronto

Public Health advises that these restrictions can be lifted and/or amended to reflect new advice.

This document is to be used in conjunction with the CCEYA and its regulations and in addition

to Toronto Public Health’s Infection Prevention and Control in Child Care Centres Requirements

and Best Practices Document. In the event of a conflict between this document and CCEYA,

this document will prevail. Advice of Toronto Public Health (TPH) must be followed, even in the

event that it contradicts this guidance document. Additionally, the Ministry of Health has

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provided guidance on the development of this document and has also created a Ministry of

Health guidance document for child care, for additional support.

In summary, the following additional practices will be followed in the child care centre, to

mitigate the risk of illness and support the health and safety of all, as best as possible:

Screening and temperature checks for all children, child care staff, and essential visitors to the child care centre

Enhanced Monitoring of Children and Staff of the Child Care Centre for Symptoms of Ill Health

Physical Distancing Practices

No Parent/Guardian Access to The Child Care Centre

Enhanced Sick Policy, Isolation and Exclusion Guidelines for Ill Children, and Staff of the Child Care Centre

Drop Off and Pick Up of Children Procedures

No Visitors to The Child Care Centre

Enhanced Hand Hygiene Practices and Respiratory Etiquette

Use of Masks and Personal Protective Equipment Guidelines

Food Safety Practices

Requirements for Use of Toys, Equipment and other Materials

Enhanced Cleaning, Disinfecting and Sanitizing Procedures and Frequency of Cleaning

Child Care Staff Training

Converting Meetings to Virtual, Rescheduling Meetings and Events

Attendance Recording for All Children, Staff and Other Individuals in The Child Care Centre

Management of Cases and Outbreak of COVID-19

The policies, protocols and practices contained in this document will also be reviewed by

various government officials upon inspection.

Physical Space Each child care centre will have one entrance/exit only as a designated drop off and pick up

location of the child care centre.

The physical space will be re-arranged so that physical distancing of two metres (six feet) can be encouraged throughout the child care centre.

A screening station for in-person screening will be set up at the entrance of the child care centre.

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Screening All children and staff must be screened and have their temperature checked each day

before entering the child care centre or work location.

Any child who has symptoms of illness will be not be permitted to enter the child care centre.

Refer to the ‘COVID-19 Reference Document for Symptoms’ on the Ministry of Health’s

COVID-19 website.

Parents/guardians are reminded not to administer any medication to their child that may

mask the symptoms of illness, such as Tylenol or Advil, prior dropping off child their child at

the child care centre.

Network staff will take appropriate precautions when screening, including maintaining a

distance of at least two metres (six feet) from the child being screened and the

parent/guardian, or being separated by a physical barrier and wearing PPE (i.e.

surgical/procedure mask, eye protection (goggles or face shield)).

Network staff will screen all children by asking the parent/guardian to answer the screening

questionnaire. Health screening questions are for the parent/guardian to answer on their

child's behalf.

Network staff will record screening results daily.

All screening records will be kept maintained on the premises for review in the event of

inspections.

Parents/guardians are not permitted past the screening station, or into the child care centre.

Visitors Non-essential visitors are not permitted to enter the child care centre.

The provision of special needs services may continue.

Any essential visitors to the child care centre must be screened and have their temperature

checked, and give Network staff their contact information before entering the centre. Staff is

required to record the information on a Visitor Screening Form.

Use of video and telephone interviews will be used to interact with families where possible,

rather than in person.

Ministry staff and other public officials (e.g. fire marshal, public health inspectors) are

permitted to enter and inspect a child care centre, and child care agency at any reasonable

time.

Volunteers and students will be suspended.

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Drop Off/Pick Up of Children To encourage health and safety as well as stringent infection prevention and control

practices, child care staff will receive each child at one entrance of the child care centre, or

in an area where physical distancing of two metres/six feet can be maintained.

The entrances will have hand sanitizer. If in an enclosed space and physical distance of 2

meters cannot be maintained, parents/guardians and staff are encouraged to use face

coverings.

For example:

Sleeping Child: If sleeping child is being passed to centre staff, both adults will wear a

mask. Staff member comes in close to do temp check and child is passed to staff who has

blanket protecting clothes.

Baby in car seat: Parent places car seat on ground and steps back. Network staff steps

forward and takes temperature of the child in the car seat, takes child in and disinfects car

seat handles

Network staff will greet each child and family, and health screen each child.

Network staff will receive and disinfect children’s belongings at this time. Children’s personal

belongings (e.g., backpack, clothing, strollers, bottles, sippy cups, etc.) will be labeled and

kept in a designated area.

Parents are strongly recommended to leave designated clothing, sunscreen, hats, and other

items at the child care centre to avoid cross-contamination between the premises and the

outside world.

Physical Distancing – How it Will Be Encouraged Physical distancing will be practised as best as possible to maintain a two metre/six feet

distance between staff and children. Network staff are encouraged to support physical

distancing in the child care centre by the following Toronto Public Health recommendations:

Physical space between children will be encouraged by spreading children out into different areas; staggering or alternating lunchtime and incorporating more individual activities or activities that encourage more space between children.

Physical distancing will not compromise supervision or a child’s safety.

Children will be encouraged to greet each other using non-physical gestures (e.g. wave or

nod or a verbal “hello”) and to avoid close greetings (e.g. hugs, handshakes).

Children will regularly be reminded to kindly keep "hands to yourself”.

No sharing policies and procedures will be gently reinforced. This includes the current

practice of not sharing food, water bottles or other personal items.

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The number and types of personal items that can be brought into the child care centre will

be limited. Individual bins for each child’s belongings will be provided.

Personal items will be clearly labelled with the child’s name to prevent accidental sharing.

Activities will be planned that encourage individual play and increase space between

children.

Activities that involve shared objects or toys will be avoided.

Activities involving singing, shouting, or speaking loudly indoors will be avoided.

The distance between beds/cots/resting mats and cribs will be increased. If space is limited,

children will be placed children head-to-toe or toe-to-toe.

Water and group sensory table use will be suspended.

Community playgrounds will not be used. Only outdoor play at the child care centre may be

used that would facilitate physical distancing. Play structures that cannot be cleaned and

disinfected will not be used.

If unable to maintain physical distancing, staff will use a non-medical mask to protect those

around them.

Virtual and/or telephone consultations will replace in person meetings, when and where

possible.

Non-essential face-to-face meetings will be postponed or converted to virtual appointments.

Suspending all group activities and gatherings.

The layout of the floor will be altered the by moving furniture or using visual cues such as

tape on the floor to enhance physical distancing

Recognizing that physical distancing is difficult with small children and infants, additional

practices include:

planning activities that do not involve shared objects or toys;

when possible, moving activities outside to allow for more space; and

avoiding singing activities indoors.

Cohorting A cohort is a group of children and the child care staff who stay together throughout the day

and are not allowed to mix with other cohorts or individuals. This includes not mixing with

other children or staff members and their cohorts in outdoor play at parks or play areas.

Children and child care staff members are grouped in a maximum cohort size of no more

than 10 individuals, including staff and children, while maintaining ratios.

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Personal Protective Equipment (PPE) Masks are not recommended for children, particularly for those under the age of two (see

information about the use of face coverings on the provincial COVID-19 website).

Network will ensure that each child care centre has a one to two week supply of PPE at all

times.

Network staff must wear a mask and eye protection (e.g. goggles, face shield) as follows:

In the screening area and when accompanying children into the child care centre from the screening area.

When cleaning and disinfecting blood or bodily fluid spills if there is a risk of splashing or droplets.

When caring for a sick child or a child showing symptoms of illness.

Network staff must wear a mask (medical or non-medical) or face covering at other times

when physical distancing cannot be maintained, including, but not limited to:

Providing direct care (e.g. feeding, assisting a child with hand hygiene, diapering).

Consoling an upset child.

Assisting a child with dressing or changing clothes.

Gloves must be worn when it is anticipated that hands will come into contact with mucous

membranes, broken skin, tissue, blood, bodily fluids, secretions, excretions, contaminated

equipment or environmental surfaces.

Blankets may be used over clothing if holding or carrying infants or toddlers. The blankets or

cloths will be changed between children.

Network staff must follow the Public Health Ontario guidelines regarding the use of masks.

Staff will be trained on the proper use, care and limitations of any required PPE.

Hand Hygiene & Respiratory Etiquette Hands carry and spread germs. Touching your eyes, nose, mouth or sneezing or coughing into

your hands may provide an opportunity for germs to get into your body or spread to others.

Keeping your hands clean through good hygiene practice is one of the most important steps to

avoid getting sick and spreading germs.

Network staff will follow the guidelines of Toronto Public Health relating to hand hygiene and

respiratory etiquette.

Network staff and children are required to wash hands thoroughly with soap and water or

use hand sanitizer (70-90% alcohol concentration) if hands are not visibly soiled, and/or

after:

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Sneezing, coughing, or blowing your nose

Using the washroom

Handling garbage

Handling raw foods

Outdoor play

Toileting/diapering routine

Handling soiled laundry or dishes

Handling soiled toys or other items

Coming into contact with bodily fluids

Coming into contact with any soiled/mouthed items

Hand Sanitizing Information When hands are not visibly dirty, a 70-90% alcohol based hand sanitizer can be used. Hand

sanitizers can only be used on children who are over the age of two and must always be

used under adult supervision.

The staff member will ensure that the product has completely evaporated from the child's

hands before allowing the child to continue their activity.

Parent consent is required to use hand sanitizer on children.

Children under the age of 1 are not permitted to have hand sanitizer applied, instead

perform hand washing frequently and gently.

Food Safety Practices for Snacks and Meals Network staff will follow Toronto Public Health’s guidance for the safe practice of food, meals

and snacks, as follows:

Ensure there is no self-serving or sharing of food at meal times.

Meals should be served in individual portions to the children. Each child will have their

individual settings of plates, forks, spoons, glasses, etc. designated for each child’s own use

in the child care centre, and not to be used by staff.

Utensils must be used to serve food.

Do not provide shared utensils or items (e.g. serving spoons, condiments).

Children must not be allowed to prepare nor provide food that will be shared with others.

There must be no food provided by families/outside of the regular meal provided by the child

care centre (except where required and special precautions for handling and serving the

food are put into place, e.g., expressed breast milk).

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Network staff must ensure to follow proper hand hygiene is practiced when preparing food,

and before and after eating.

Network staff will wear a mask when assisting a child to eat or when feeding an infant with a

spoon.

Enhanced Environmental Cleaning and Disinfecting

Practices While infection prevention and control (IPAC) has always been an integral part of the child

care centre, Network has enhanced environmental policies and procedures in response to

COVID-19, to mitigate risk and ensure the health and safety of all.

Network will review Public Health Ontario’s Cleaning and Disinfecting for Public Settings fact

sheet with all staff.

Requirements for The Use of Toys, Equipment and Other

Materials Toys and equipment provided will be made of materials that can be cleaned and disinfected.

Plush toys will not be used.

Children will be assigned specific toys and play structures, if possible. It is recommended

that the staff selects toys for each child and keeps the toys for each child in a child-specific

basket. Each child will have their own bin for free play at drop-off to encourages physical

distancing.

Large play structures will only be used by one child at a time.

Toys and large play structures (e.g. indoor play structures, playhouses, climbers) will be

cleaned and disinfected between use.

Mouthed toys will be separated, cleaned and disinfected immediately after the child has

finished using it.

Toys will be cleaned and disinfected following Toronto Public Health’s Toy Washing

Procedure Guidelines.

Group sensory play activities will be suspended

Individualized bins or packs for art materials and supplies will be provided for each child.

Handling Used Toys During the reopening period, all toys will be cleaned and disinfected as they are used.

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Network staff will have a designated bin ready in the room to deposit toys for cleaning. The

bin will be clearly labelled and inaccessible to children. For example, if a child is playing with

a tub of Lego, when she/he finishes with the Lego, it will be cleaned and disinfected before

another child plays with that Lego.

Toys that have become visibly dirty or that have come into contact with body fluids (e.g.,

toys that have been mouthed) will be taken out of use immediately and cleaned and

disinfected immediately. Toys that cannot be cleaned and disinfected immediately will be

placed in a designated dirty toy bin. The bin should be clearly labelled and inaccessible to

children.

Suspected or Confirmed Cases of Illness A child will not be permitted to attend child care if they are sick, even if symptoms resemble

a mild cold.

Children will be monitored throughout the day for changes to their health (e.g., energy,

appetite, fever, cough, difficulty breathing, extreme fussiness, etc.). Network staff will notify

parents/guardians if their child begins to show symptoms of COVID-19 while in care,

including the need for immediate pick up.

Toronto Public Health recommends that a child, or Network staff with symptoms of COVID-

19, attend an assessment centre for testing as soon as possible, and to self isolate at home

until their result is available.

Monitoring Ensuring that all environmental conditions are constantly monitored is essential in

preventing and reducing illness. Network staff will monitor each child throughout the day as

follows:

Observe each child for illness upon arrival.

Record symptoms of illness for each child and signs or complaints the child may

describe (e.g., sore throat, stomach ache, head ache etc.)

Record the date and time that the symptoms occur.

Record attendances and absences.

Child Illness - Protocols When a Child Demonstrates Symptoms of Illness

or Becomes Sick 1. Children who have ill symptoms will be required to stay home and isolate for 14 days. If

symptoms of illness continue on the 14th day, parents/guardians are asked to contact their centre Supervisor.

Symptoms List:

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Fever (temperature of 37.8°C or greater)

New or worsening cough

Shortness of breath (dyspnea)

Sore throat

Difficulty swallowing

New olfactory or taste disorder(s)

Nausea/vomiting, diarrhea, abdominal pain

Runny nose, or nasal congestion – in absence of underlying reason for these symptoms

such as seasonal allergies, post nasal drip, etc.

2. If a child becomes sick while at the child care centre or shows symptoms of COVID-19, the

child will be separated from other children in an area where the staff member can still

supervise the child.

3. Network staff will notify the child’s parent/guardian to pick up their child. Parents/guardians

are required to pick up their child as soon as possible. If it is appropriate and feasible, the

staff member may place a mask on the ill child, if the child is over 2 years.

4. If a child requires immediate medical attention, the child will be taken to the hospital by

ambulance and examined by a legally qualified medical practitioner.

5. Network staff will wear a surgical mask and eye protection at all times and keep social

distancing as best as possible. Staff will also avoid contact with the child’s respiratory

secretions.

6. The area will be cleaned and disinfected immediately after the child with symptoms has

been sent home. All items used by the sick child will be cleaned and disinfected. All items

that cannot be cleaned (paper, books, cardboard puzzles) will be removed and stored in a

sealed container for a minimum of 7 days.

7. The centre Supervisor will contact the parent/guardians of all other children belonging to that

child care centre to advise them that their child was exposed to a child with symptoms of

COVID-19 or a confirmed case of COVID-19 at the child care centre.

8. The child care centre may be suspended for 14 days, as directed by Toronto Public Health.

9. Children and other individuals who have been exposed to a confirmed case of COVID-19

should get tested as soon as any symptoms develop. Children and other individuals who

have been exposed to COVID-19 must self-isolate at home and monitor for symptoms for

the next 14 days.

10. Parents/guardians are advised to contact Telehealth at 1-866-797-0000 or their child’s

health care provider.

11. Other children and staff who were exposed to a child who became ill with symptoms (i.e.

non-confirmed case of COVID-19) must be monitored for signs and symptoms of illness.

Network staff and other children should avoid being in contact with vulnerable person or

settings where there are vulnerable persons.

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12. If asymptomatic, individuals who have been exposed are also encouraged to get tested any

time within 14 days of the potential exposure. They will need to continue to self-isolate for 14

days’ even if the test is negative.

When to Exclude A sick child will be excluded from the child care centre, if the child has any signs and/or

symptoms of illness, or if the child is unable to participate in regular programming because

of illness.

Exclusion Examples:

If the child has one or more of the following symptoms fever, cough, muscle aches and

tiredness or shortness of breath.

Symptoms defined as greater than normal would be if a child has diarrhea consistent

with teething, and an additional symptom presents itself, such as lethargy.

Reporting Requirements for Suspected or Confirmed Cases of COVID-19 1. Network has a duty to ensure a report is made of any suspected or confirmed cases of

COVID-19 under the Health Protection and Promotion Act.

2. The centre Site Supervisor will ensure that a report is immediately made to Toronto Public

Health (TPH) if there are clusters of suspected cases (e.g. two or more children with COVID-

19 symptoms within a 48-hour period), or cases of COVID-19 among children, staff or other

individuals who attended the child care centre that are laboratory-confirmed or probable

(symptoms occurring among a staff member or child who has been exposed to a person

with confirmed COVID-19).

3. TPH will provide specific advice on what control measures should be implemented to

prevent the potential spread and how to monitor for other possible infected children, staff,

and other individuals.

Serious Occurrence Reporting

Where a child, staff member or other individual is suspected (i.e. has symptoms and has been

tested) of having or has a confirmed case of COVID-19, the Site Supervisor must report this to

the Ministry of Education as a serious occurrence, by following the procedures in Network’s

Serious Occurrence Policy

Returning from Exclusion Due to Illness The child care staff will follow instructions from TPH to determine when a child who was ill from

COVID-19 may return to the child care centre after recovery.

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If not advised otherwise by TPH, a child who was ill will not be permitted back to the child care

program for a minimum of 14 days from symptoms onset; they must not have a fever and

their symptoms must be improving. Past the 14 days mark they must be free of symptoms at a

minimum of 48 hours.

Staff Illness - Protocols When Staff Demonstrates Symptoms of Illness or

Becomes Sick 1. The symptoms of COVID-19 are shared with many other illnesses including the cold and flu.

Staff members who begins to feel unwell (fever, new cough or difficulty breathing) must stay

home and self-isolate immediately. Staff members who have a household member, or who

have been in contact with someone who has COVID-19 must follow the guidance from

Toronto Public Health on self-isolation.

2. Anyone who has travelled outside of Canada within the last 14 days must self-isolate upon

return from travel and should not be permitted to attend work for 14 days.

3. Child care staff exposed to a confirmed case of COVID-19 must be excluded from the child

care setting for 14 days and self-isolate at home for 14 days.

Child Care Staff Resuming Care from Exclusion Due to Illness Each child care staff member who is managed by TPH (e.g., confirmed cases of COVID-19,

household contacts of cases) is required to follow instructions from TPH to determine when the

staff member may return to work. If not advised by TPH, the staff member will not be permitted

to return to work for a minimum of 14 days from symptom onset. The staff member must not

have a fever and their symptoms must be improving. Past the 14 days mark the staff member

must be 48 hours’ symptom free at a minimum.

Testing It is recommended by Toronto Public Health that individuals who have been exposed to a confirmed case of COVID-19 or with at least one symptom from the list below, should get tested for COVID-19 as soon as any symptoms develop. If asymptomatic, individuals who have been exposed are also encouraged to get tested any time within 14 days of the potential exposure. They will need to continue to self-isolate for 14 days’ even if the test is negative. Symptoms List:

Fever (temperature of 37.8°C or greater)

New or worsening cough

Shortness of breath (dyspnea)

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Sore throat

Difficulty swallowing

New olfactory or taste disorder(s)

Nausea/vomiting, diarrhea, abdominal pain

Runny nose, or nasal congestion – in absence of underlying reason for these symptoms

such as seasonal allergies, post nasal drip etc.

Rescheduling Group Events/Meetings All Network group events and scheduled meetings, parent meetings and appointments, will be

conducted via email/telephone or other electronic measures, where necessary, as opposed to in

person. Otherwise all events and meetings will be postponed to a later date.

Staff Training Prior to reopening child care centres following the closure due to COVID-19, child care stasff will

receive mandatory training on all health, safety and other operational measures outlined in this

document, as directed by the Ministry of Education and TPH, plus a review of additional

requirements in place prior to re-opening.

Staff training will include:

Signs and symptoms associated with COVID-19

Implementation of TPH’s revised Infection Prevention and Control (IPAC) policies and

procedures include instruction on how to properly clean the space and equipment

Proper use of PPE

How to safely conduct daily screening and keep daily attendance records

What to do in the case that someone becomes sick

Inspections The Ministry of Education staff will conduct in-person monitoring and licensing inspections of all

licensed child care programs.

Ministry staff must:

be screened prior to entering the premises following the protocol determined by the licensee

wear PPE; and,

follow any other protocols requested by the licensee or child care centre.

Ministry staff will use technology (e.g., telephone, video conferencing) to complete virtual

monitoring and licensing inspections where appropriate.

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Concerns, Questions, or Complaints Parents/guardians who have a concern, question or complaint regarding the information

presented in this document, the child care program, or their child's care, are encouraged to

speak to your respective centre’s Supervisor by phone or email.

Parents/guardians who feel the concern, question or complaint has not been addressed or

resolved to your satisfaction the centre’s respective Program Manager. The contact information

for each Program Manager is as follows:

Group Centre, Satellite, Wade Avenue, Just Kids, Dane Avenue, and Jubilee EYL please

contact Christina Malakovski at christina@networkchildcare.com

Child’s Nest 121 Cosburn Ave., Child’s Nest 123 Cosburn Ave., Holy Cross,

Metamorphosis, St. Nicholas EYL, Lansing EYL, and St. Gabriel please contact Maria

Katsigarakis at maria@networkchildcare.com.

St. Aidan EYL, St. Agatha B&A, St. Maria Goretti B&A, Annunciation B&A, St. Victor B&A,

please contact Lei Wan at lei@networkchildcare.com.

To escalate a concern, question or complaint, parents/guardians may contact Spyros Volonakis,

Network’s Executive Director at (416)530-0280, or spyros@networkchildcare.com.

Concerns, questions and complaints will be reviewed promptly and Network will attempt to

resolve them quickly. Complaints are treated confidentially and steps will be taken to help

protect each parent’s/guardian’s and child’s privacy.

Parents/guardians will be informed when a decision is made and provided with an explanation

for the decision. Complaints involving staff conduct will be investigated and you will be informed

when it is resolved; however, no disciplinary information can be shared.

Network monitors any concerns, questions and complaints from parents/guardians and uses

them to improve the quality of service.

More Information For more information on procedures, protocols and guidance, please visit Toronto Public

website at http://www.toronto.ca/home/covid-19/ or by calling 416-338-7600.