Family & Guardian - Easterseals...b. My family member is happy with the cleanliness (comfort) of our...

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2015DistributedSurveys

Quality Management Individual Satisfaction Survey 2015

Family & Guardian

Survey Response

Total Surveys Distributed: 1483

[CATEGORYNAME],[VALUE],[PERCENTAGE]

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2014DistributedSurveysTotal Surveys Distributed: 1846


Family & Guardian

Friendship & Social Interactions

1.  Does your family member have friends who: a.  Do not live in his/her house? b.  Are not related to him/her? c.  Are not paid staff?

2.  Did you family member have the chance to make new friends in the past year?

3.  Is your family member involved in the community as much as he/she would like?

4.  In the past month, has ESUCP staff supported your family member to: a.  Shop for clothes? b.  Shop for groceries? c.  Shop for household items? d.  Go to the bank? e.  Get his/her haircut or styled?

5.  In the past year has your family member gone: a.  To the dentist? b.  To the doctor?

6.  Does your family member have a job/school/day program/activity that he/she enjoyed?

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1A 1B 1C 2 3 4A 4B 4C 4D 4E 5A 5B 6

2015Overall

Yes No Blank

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2014Overall

Yes No Blank N/A


Family & Guardian

Friendship & Social Interactions

1.  Does your family member have friends who: a.  Do not live in his/her house? b.  Are not related to him/her? c.  Are not paid staff?

2.  Did you family member have the chance to make new friends in the past year?

3.  Is your family member involved in the community as much as he/she would like?

4.  In the past month, has ESUCP staff supported your family member to: a.  Shop for clothes? b.  Shop for groceries? c.  Shop for household items? d.  Go to the bank? e.  Get his/her haircut or styled?

5.  In the past year has your family member gone: a.  To the dentist? b.  To the doctor?

6.  Does your family member have a job/school/day program/activity that he/she enjoyed?

VeryHappy59%

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2015OverallSaDsfacDon

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2014OVERALLSATISFACTION


Family & Guardian

1.  My family member likes where he/she lives 2.  My family member feels safe in his/her home 3.  My family member feels safe in his/her neighborhood

Home & Safety

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Yes No Blank

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Yes No Blank N/A


Family & Guardian

1.  My family member likes where he/she lives 2.  My family member feels safe in his/her home 3.  My family member feels safe in his/her neighborhood

Home & Safety






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NotatAllHappy1%



Family & Guardian

Building & Security

a.  My family member is happy with the appearance of our building(s) b.  My family member is happy with the cleanliness (comfort) of our building(s) c.  My family member’s property is secure from theft or damage d.  My family member is safe from physical harm

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Yes No Blank N/A

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Yes No Blank N/A


Family & Guardian

Building & Security

a.  My family member is happy with the appearance of our building(s) b.  My family member is happy with the cleanliness (comfort) of our building(s) c.  My family member’s property is secure from theft or damage d.  My family member is safe from physical harm












[CATEGORYNAME][PERCENTAGE] NotatAllHappy

1%



Family & Guardian

Planning Meetings

1.  Did you attend the annual planning meeting for your family member? 2.  If yes, was our staff present during the planning session?

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2015Overall

Yes No Blank N/A

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Yes No Blank N/A


Family & Guardian

Planning Meetings

1.  Did you attend the annual planning meeting for your family member? 2.  If yes, was our staff present during the planning session?













NotatAllHappy1%



Family & Guardian

Office Staff & Supervisor

1.  Is the office staff polite and friendly? 2.  When you call the office does someone answer or call you back? 3.  Can you talk to a supervisor if needed? 4.  Does the supervisor respond to your question or concern?

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Yes No Blank N/A

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Family & Guardian

Office Staff & Supervisor

1.  Is the office staff polite and friendly? 2.  When you call the office does someone answer or call you back? 3.  Can you talk to a supervisor if needed? 4.  Does the supervisor respond to your question or concern?


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Family & Guardian

Direct Care Staff

1.  Staff are compassionate 2.  Staff have the skills to attend to my family member’s needs 3.  Staff are willing to find solutions for my family member’s needs 4.  Staff are responsive to the specific needs of my family member 5.  Staff provide explanations regarding medication or health related issues/services for my family member

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Yes No Blank N/A

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Family & Guardian

Direct Care Staff

1.  Staff are compassionate 2.  Staff have the skills to attend to my family member’s needs 3.  Staff are willing to find solutions for my family member’s needs 4.  Staff are responsive to the specific needs of my family member 5.  Staff provide explanations regarding medication or health related issues/services for my family member

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Family & Guardian

Overall Experience

1.  Would you recommend Easter Seals UCP to others?

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Family & Guardian

Overall Experience

1.  Would you recommend Easter Seals UCP to others?





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ESUCP-OVERALLSATISFACTION

Family & Guardian - Easterseals...b. My family member is happy with the cleanliness (comfort) of our...

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