- page 1 of 2 - PROFESSIONAL PROFILE.► Managing overall development related operations & ensuring timely accomplishment

of efficiency & productivity targets. Imparting continuous on job training to the technical staff for accomplishing greater operational effectiveness

► Nationwide Second Position Holder in CUSTOMER SATISFACTION MARKETING INNOVATIVE MARATHON (CSMIM) among 34 Toyota Dealers organized by Indus Motor Company in 2012 at PC BHURBAN.

► Nationwide First Position Holder in CUSTOMER SATISFACTION MARKETING INNOVATIVE MARATHON (CSMIM) among 34 Toyota Dealers organized by Indus Motor Company in 2011 at Lahore.

► Achieve 1st Position in KAIZEN MARATHON in 2011 organized by INDUS MOTOR COMPANY annually.

EMPLOYMENT PROFILE. TOYOTA CLIFTON MOTORS

Faiza Abbas

Deputy Manager Service Planning & Development March 2014 - present

+92 3432537317

fizabbass@gmail.com

R-1109/20 Ancholi Society South,

Karachi – 74950

Education

Masters Industrial & Manufacturing

Engineeringfrom

NED University of Engineering & Technology

2010-2012

Bachelor of Mechanical Engineering

fromN.E.D University of

Engineering & Technology2004 – 2007

► System implementation, recruitment and training of Service & CR team.

► Procured and supervised installation of service equipment (SST’s, Welding, Washing

Paint booth, general tools, Screw & Piston compressors) as per Indus Motor company

requirements.

► Procured and supervised installation of heavy lifts, Scissor & Two post lifts, wheel

alignment lift and brake/suspension tester.

► Supervised procurement and installation of firefighting equipment, water transfer and

sump pumps, HVAC System, heavy duty electrical distribution boards, surveillance

cameras, PABX, Queue Management systems.

ALPHA CONTAINER INDUSTRIES

Manager Quality Assurance & Control July 2013 – Dec 2014► To ensure that the product or service an organization provides is fit for purpose, is

consistent and meets both external and internal requirements. This includes legal

compliance and customer expectations.

► Developed Specifications of products

► Developed Bill Of Material for each product

► Devised and established company's quality procedures, standards and specifications.

► Reviewed customer requirements and made sure they met.

► Worked with purchasing staff to establish quality requirements from external

suppliers.

► Set standards for quality as well as health and safety.

► Made sure that manufacturing or production processes meet national standards.

► Looked for the ways to reduce waste (Muda) and increase efficiency

► Defined quality procedures in conjunction with operating staff.

► Set up and maintained controls and documentation procedures.

► Monitored performance by gathering relevant data and producing statistical reports.

► Suggested changes and improvements and how to implement them.

► Used relevant quality tools and making sure managers and other staff understand how

to improve the business.

- page 2 of 2 -

TOYOTA SOUTHERN MOTORS

Faiza Abbas

TrainingsToyota Technician,

certified 2008

Pro Technician, Certified2009

Trained Toyota Quality Service (TQS)

5S Training

Deputy Manager Service Planning & Development July 2010 – July 2013

► Independently handled all service projects including Quick Maintenance, KODWARI,

ISO 9001-2008, FIX IT RIGHT (FIR), DERAP, Maintenance Reminder System (MRS)

► Managed the customer centric operations & ensured customer satisfaction by

achieving delivery & service quality norms.

► Addressed the customer complaints related to service & maintenance of vehicle on

OBEYA meeting.

► Played a stellar role in analyzing different auto parts for technical failure study &

report preparation.

► Provided technical and hitch assistance to service staff

► Contributed in customer retention activities.

► Analyzed repeated repair jobs and reduced the repetition frequency

► Implemented several KAIZEN activities.

► Provided Customer Handling trainings to all front line staff as well as customer

contracting staff.

Asst Manager Service Planning Feb2008 – Jun2010

SoftwareMicrosoft WordMicrosoft Excel

Microsoft Power PointPro Engineer Wildfire

Adobe Illustrator CSAdobe Photoshop

► Assist Service Manager to establish procedure and policy to provide best customer

service.

► Implement standard safety precautions of automotive mechanic trade i.e 5S.

► Conduct internal audits (KODAWARI, MRS, FIX IT RIGHT, DERAP, ISO9001-2008, TQS).

► Analyze repeated repair jobs, its causes and countermeasures.

PERSONAL PROFILE.

► 28 years old, Pakistani Muslim single girl, grown and living in Karachi.

► Besides Urdu and English, can speak Japanese introductory only.

► An intense lover of documentaries.