Fairy Tale Experiences
Transcript of Fairy Tale Experiences
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The invisible problem with
FAIRY TALEexperiences
@axbom
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Úlfur’s Woolies small big about contact
INSPIRATION!
My hoods fit your head.
OUTSIDE INSIDE PICNICWhen you don’t want
to show your face.For romantic evenings
at home.When you’re visiting
grandma.
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PREYPAL
money owed
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confirmation
shipping + taxes delivery time
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A B
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A Bc0u ed
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A Bh xzm 6
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A Bh xzm 6
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A Bu
wheee!
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A Bu
wheee!
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wheee!easy!
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OFF ONAUTO-PILOT
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profit
buyer uses reptilian brain
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How wasyour
Whatexperience?
experience?
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The user and you.
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The user and you.I promise to take good care of you.
taking responsibility obligation · control
promise · conscience pledge · care for
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OFF ONAUTO-PILOT
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Ask a psychiatrist
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Buying milk online
6 for 70kr
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Honey!?
18 litres of
Huh!?
of milk?!
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Making something easy does not create loyalty. Understanding people’s
real story does. Patience does.
Caring does.
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om YOUR WEBSITE HOME INFO ABOUT CONTACT
WE ARE UNIQUE
READ MORE
We are extremely unique and different from our competitors by having a website that looks exactly the same.
Always. Three. Columns.We could have four
columns. But everyone else has three.
Feeling creative we added pic of smiling
woman here.
Yup, the website layout says we can
offer only 3 services.
Idea stolen, with utmost respect, from Dave Ellis. / novolume.co.uk
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Goal
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Goal
PREYPAL
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OFF ONAUTO-PILOT
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Goal
Think.
Think.
Think.
Think.
Think.
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Goal
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi condimentum nisi non dui ornare, sodales commodo dui fringilla. Aliquam vehicula magna urna, id sollicitudin nunc placerat ut. Aliquam faucibus accumsan sollicitudin. Aenean eu ornare elit, ut eleifend libero.
Phasellus ut euismod ex
Quis porta enim
Donec elementum sapien et justo accumsan dignissim
CRAS FAUCIBUS
Donec elementum sapien et justo accumsan dignissim
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Consistent user experience is newspeak for
SWITCH OFF THE BRAIN.
#BreakingNews
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Good friction gives guidance.
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Good friction creates resilience.
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Curling
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Curling parentsTreating children like curling stones, sweeping and smoothing
their path, essentially creating zero friction.
This makes it hard for the children to make balanced decisions and sets them up for disappointment and adversity.
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Treating children like curling stones, sweeping and smoothing their path, essentially creating zero friction.
This makes it hard for the children to make balanced decisions and sets them up for disappointment and adversity.
Curling parentsdesigners
users
users
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People need to feel accomplishment.
It is liberating to clear obstacles. THAT is an experience.
Game designers ADD obstacles.
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Renting a room by the hour
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You will find the password by reading the welcome information carefully.
In this film you will find the password for logging in to the booking system, 5 small characters. Your username is in the confirmation e-mail.
Code of conduct explained whilst giving out one letter of the password every thirty seconds.
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https://hbr.org/2016/03/kevin-spacey triggerstreet.com
“Dana made it hard for people to join, but that was great, because our members were loyal, active
and serious.”
Kevin Spacey about creating triggerstreet.com, a community for script writers.
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You don’t want to catch everyone.
CATCHING EVERYTHING is not an example of good design. You need insights about who you want to reach.
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You must decide where your loyalty lies.
user business goal
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Do not hide things that help your users make conscious, deliberate
choices in your product or service.
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I’m looking for this…
You can think like
this…
We work like this…
Thanks! I get it…
Ok, I’ll do this…
You decide if you move
on…
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Goal
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That was a good
workout!
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Only then can we livehappily ever after.
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@axbom
“Of course you aren't scared of me. I'm not the wolf. You are.”
axbom.com/fairytale
– The Bad Ones, Stylo Fantome