FAE Conference

February 10, 1999

Robert Sturm

Scott Shute

Agenda

• Configuration Troubleshooter

• Online Software Manuals

• Service Packs

• Online Customer reports

The Configuration Troubleshooter

support.xilinx.com

Online Software Manuals

support.xilinx.com

Advanced Answers Searching

• Query was : par AND *5200* <in> title AND <NOT> *1.5* Your search matched 5 of 3160 documents.5 are presented, ranked by relevance.

• Patches are now being prioritized and tested – Service Packs are thoroughly tested

– SW maintenance easier and less confusing for customers

• How to request– Through hotline via Change Request (CR)

• Decision process– No reasonable workaround available

– Strategic or Global customers only (according to Steve Hayne’s list)

– Exceptions: serious universal problem or approval from Rich Sevcik

• Communication to customers– Please help us assuage customers who don’t qualify

– Commitment will be provided after fix is completed

• Release Process– Monthly Service Pack releases via support.xilinx.com only

– CDs for FAEs and we are working with mktg to include spack on applinx

Quiz(please choose the best answer)

• Which resource should I direct my customers to first if they can’t get DONE to go high?

– A) the Hotline

– B) their Sales Rep

– C) Marshall

– D) The Configuration Troubleshooter on support.xilinx.com

• What is the best way to search the online docs for a library element?

– A) browsing through the document

– B) using regular boolean search

– C) using parametric search

– D) the Hotline