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Facts & FiguresSUSTAINABILITY REPORT 2013

About this report

These Facts & Figures represent an addendum

to the print and online versions of the Miele 2013

Sustainability Report. While the document contains

graphical representations of relevant key indicators,

it also includes an summary of objectives and an

evaluation of the achievement of objectives, as well as

an shortened version of the GRI Index and the UN Global

Compact progress report. Detailed responses to the

GRI indicators can be viewed in the online report. The

Sustainability Report complies with the G3 guidelines

of the Global Reporting Initiative (GRI). Miele provides

information on all GRI standard data and therefore fulfills

the criteria for GRI Application Level A. This was also

reviewed and confirmed this year by GRI for the first time.

Unless otherwise indicated, the information

contained in these Facts & Figures refers to Miele

& Cie. KG and its affiliate imperial Werke oHG. This

includes all German production and administration

locations, as well as the German subsidiary. The Facts

& Figures also include information on the following

international production sites: Bürmoos (Austria), Unicov

(Czech Republic), Dongguan (China) and, as of the

2009/10 fiscal year, Brasov (Romania). The number of

international subsidiaries has only been partially reflected

in the data records up until now. The reporting period

comprises the fiscal years 2010/11 and 2011/12.

The fiscal year-end is 30 June for both years.

Where required, calculation bases are explained in

a footnote below the corresponding chart. Noticeable

changes and other explanations can be found in the

annotations. Deviations in the totals in the tables and

graphics can be traced back to rounding. Gender-

specific terms have been avoided for the sake of greater

readability.

Online report available at

www.miele-sustainability.com

3Miele Sustainability Report 2013

Contents

The company

Strategy and management

Products and supply chain

Environmental protection at the company locations

Miele and its employees

Social responsibility

Progress on existing objectives

New objectives

GRI Index

UN Global Compact progress report

Chapter

Chapter

Chapter

Chapter

Chapter

Chapter

4

7

10

16

24

30

31

34

36

39

1

2

3

4

5

6

4

3.0

2.0

1.0

2008/09 2009/10 2010/11 2011/12

70% 70% 70% 69%

The Company1

2.77 2.83 2.95 3.04

Total Miele turnover

in billions of euros and in percent

1.95

0.82

1.97

0.86

2.06 2.11

0.89 0.93

With turnover of 3.04 billion euros in financial year 2011/12, Miele surpassed the three-billion mark for the first time in its history – despite unfavourable business conditions. This was equal to an increase of 91 million euros and a growth rate of 3.1 percent. In fiscal year 2011/12, the total revenue of Miele grew by 5.5 percent in the German market and by 2.3 percent abroad.

GRI | 2.8, EC1

GRI | 2.8

GRI | 2.8

Turnover by region

in percent

With 2.11 billion euros of turnover generated outside of Germany in fiscal year 2011/12, Miele recorded 2.3 percent growth abroad. Here, encouraging growth figures in the northern part of Europe were more than able to offset the considerable losses experienced in countries in Southern Europe. In addition, key potential markets such as the U.S. and Russia regained significant momentum in the previous fiscal year.

2011 / 12

31% Germany 1 )

28% Northwest Europe

Turnover by business area

in percent

3% Care products and accessories 7% Customer service

13% Professional 1 )

At 77 percent, domestic appliances account for the largest portion of total Miele turnover. In particular, tumble dryers, cookers/ovens, steamcookers, cooker tops and refrigerators made disproportionately high contributions to growth. The Miele Professional area generated turnover of 393 million euros. This was equal to a 5.9 percent increase and a 13-percent share of total Miele turnover.

2011 / 12

International turnover as a portion of total turnover

1 ) Commercial machines, service and spare parts; 2 ) Among others - cookers/ovens, steamcookers, hobs/cooking zones, cooker hoods.

1 ) Incl. other turnover

International

Germany 1 )

26% Laundry care 20% Cooking 2 )

13% Dishwashers 8% Floor care 8% Refrigeration products 2% Beverage preparation

77% Domestic appliances

4% Asia

16% North and South America, Australia, South Africa

21% Southern, Eastern and Central Europe

1 ) Incl. other turnover


GRI | 2.8

GRI | EC1

2008/09 2009/10 2010/11 2011/12

Dishwashers 608 600 579 587

Cookers/ovens 288 275 266 269

Refrigeration products 353 323 315 306

Vacuum Cleaners 2,141 2,049 2,001 2,012

Washing machines 839 822 803 781

Tumble dryers 345 324 317 338

Other 1 ) 610 556 567 577

Domestic appliances 5,184 4,949 4,848 4,870

Commercial machines 89 85 86 87

Domestic appliances and commercial machines 5,273 5,034 4,934 4,957

1 ) Hobs/cooking zones, cooker hoods, steamcookers, microwave ovens, coffee makers, warmer drawers, rotary ironers

Sales

Quantity in thousands of units

Investments

in millions of euros

The significant increase in Miele investments, which rose to 186 million euros in fiscal year 2011/12 from 113 million in fiscal year 2010/11, was primarily the result of the renovation and expansion of production facilities. The focus of the fiscal year 2010/11 investments was on the expansion and modernisation of production facilities at the Bielefeld, Gütersloh and Oelde plants, as well as the construction of a new production building for sterilisers at the Bürmoos plant in Austria.

200

150

100

50

2008/09 2009/10 2010/11 2011/12

188 186

Overseas

Europe

Germany93 124

84

11

137

76

43

18 113

67

27

19

35

27

6.0

4.0

2.0

2008/09 2009/10 2010/11 2011/12

Expenditures for research and development in relation to total turnover

in percent

5.05.3

5.7 5.6

Company Strategy and management Products and supply chain Environmental protection Employees Society

6

400

300

200

2008/09 2009/10 2010/11 2011/12

Company

GRI | EC3

GRI | EC1

Pension provisions


Payments to suppliers


Payments to suppliers increased to 827 million euros in fiscal year 2011/12. This can be attributed to increases in materials prices and changes to the product mix.

328 327340

365900

800

700

2008/09 2009/10 2010/11 2011/12

778759 762

827

In fiscal year 2010/11, payroll costs amounted to 894 million euros, increasing by 47 million euros. In 2011/12, Miele spent a total of 886 million euro on employing its staff. Expressed in relation to total turnover, personnel costs remained unchanged at a share of about 30%.

900

800

700

2008/09 2009/10 2010/11 2011/12

31% 30% 30% 29%

850 847

894 886

Personnel costs

in millions of euros and in percent

Personnel costs as a percentage of total turnover

GRI | EC1



Location ISO 9001 ISO 13485 ISO 14001 ISO 50001 BS OHSAS 18001

SA8000

Arnsberg • — • — • •Bielefeld • • • — • •Brasov (RO) • — • — • •Bünde • — • — • •Bürmoos (AU) • • • — • •Dongguan (CHN) • — — — — —

Euskirchen • — • — • •Gütersloh • • • • 1 ) • •Lehrte • — • — • •Oelde • — • — • •Unicov (CZ) • — • — • •Warendorf • — • — • •

1 ) Certification applies to foundry and machining production.

All Miele locations are certified to the ISO 9001 quality management standard. With the exception of the Dongguan site, all locations were certified to ISO 14001 (environmental management), OHSAS 18001 (occupational safety and health) and the SA8000 standard for socially acceptable practices in fiscal year 2011/12. Plans for the Dongguan plant call for the certifications to be obtained in stages, i.e. ISO 14001 in fiscal year 2012/13, OHSAS 18001 in fiscal year 2013/14 and SA8000 by the end of 2015. The certification of all Miele locations to the ISO 50001 energy management standard is scheduled to occur by 30/06/2014. The ISO 13485 standard for medical devices only applies to the Bielefeld, Bürmoos and Gütersloh plants.

Miele locations certified in accordance with quality, environmental and social standards in 2011/12

2GRI | MA EN,

MA LA, MA HR,MA PR

Integrated management system

2008/09 2009/10 2010/11 2011/12

External audits 17 20 30 35

no significant discrepancies found 1 4 25 33

significant discrepancies found 1 ) 16 16 5 2

Internal audits 71 57 109 92

no significant discrepancies found 17 14 92 76

significant discrepancies found 1 ) 54 43 17 16

External and internal audits 88 77 139 127

Audits of the integrated management system

Number

In the current scope of reporting, the number of external audits has increased. This is related to the integration of the OHSAS 18001 standard into the matrix certification process and the addition of the ISO 50001 standard for foundry and machining production. Only two external audits showed significant discrepancies in fiscal year 2011/12, and these were on a non-critical basis. From 2008 to 2010, Miele used a strict evaluation scale as part of its reorganisation and overhaul of individual business processes. In doing so, the objective was to preserve system conformity and counteract any undesirable trends in a timely manner. As the redefined processes continued to be established and the expanded matrix certification process was implemented, the evaluation procedure used by the external auditors was also adopted for use in internal auditing. Now, the methods of the external and internal audit processes function congruently, i.e. using the same scale of evaluation. It can clearly be seen from the current result that in both processes, a large number of audits were evaluated without showing any significant discrepancies. In external audits performed by a certifier, the ratio of the number of significant discrepancies found to the total number of audits performed is lower than in internal audits. As an important part of the matrix certification method, the internal audits fulfil their purpose – as results have demonstrated.

GRI | MA EN,MA LA, MA HR,

MA PR

1 ) Significant discrepancies are present when management systems are being set up or reorganised and/or system conformity is at risk.


8


GRI | 3.5, 4.17 Materiality analysis

Rel

evan

ce f

rom

the

ext

erna

l per

spec

tive

Relevance from the internal perspective

High relevance

Governance

G1 CR risk management

G2 Compliance

Processes

U1 Energy efficiency

in production

U2 Climate protection

U3 Resource efficiency

(materials usage / waste)

U4 Renewable energy

U5 Transport and logistics

U6 Resource management

(origin/availability)

U7 Management of

water and waste water

U8 Packaging

U9 Biodiversity

Supply chain

L1 Environmental and social

standards in the

supply chain

Medium relevance High relevance

P11

U5

U7

U8U4

U6

E1

G1

G2

L1

U3

U1

U2

P13

P12P15

P14

P10

P5

P7

M8 M7

M6

M4

M5

M9

M3 M2

M1

P6 P4

P1

P2

P3

P8

P9

Low relevance High relevance

Products

P1 Energy and resource

efficient products

P2 Long service life

P3 Gentle processes

P4 Simple usability/

universal design

P5 Pollutant-free products

P6 Customer information

P7 Product safety

P8 Hygiene standards

P9 Lifecycle analyses/

ecological footprint

P10 Smart grid technology

P11 Product recyclability

P12 Use of recyclates/

secondary raw materials

P13 Disposal of waste

equipment

P14 Low noise emissions

P15 Update capability

of appliances

Employees

M1 Development of young

talent/recruitment

of employees

M2 Vocational and

further education

M3 Demographic change/

skilled labour shortage

M4 Employee satisfaction

M5 Compatibility of

family and work life

M6 Health management

M7 Equality of opportunity

M8 Occupational safety

M9 Diversity

Society

E1 Social engagement

The materiality analysis serves to identify key sustainability topics. Here, the relevance of various topics is assessed from both an external and internal point of view. In the external assessment, 22 expert stakeholders are consulted from the fields of business, politics, trade and from non-governmental organisations (NGOs). The internal assessment is then carried out at workshops involving senior managers, plant managers and experts from all relevant areas of the company, such as production, human resources, purchasing, quality and environmental management, and outbound logistics. The topic of "energy and resource efficient" was considered one of the most important for the future. The stakeholders questioned named product long service life, energy and resource efficiency in production, climate protection, vocational and further education, employee satisfaction, the development of young talent and the demographic change in the European population as additional key topics. All of the aforementioned topics were taken into account in the newly formulated sustainability strategy.

Only the quadrant containing topics of medium to high relevance is shown in this diagram. As a result, the topic "biodiversity" cannot be found here, as it received a ranking of low relevance for Miele in both external and internal assessments.

Stakeholder dialogue


Associations with the term "sustainability"

Above all else, customers associate environmental aspects with the term "sustainability". This was determined by a customer survey carried out in 2011. When presented with the topic of sustainability, about one-fifth of the customers surveyed said that aspects such as general environmental compatibility, long service life, renewable raw materials or recyclability/reusability came to mind. Only 7 percent of the customers associated social issues, for example good working conditions or social responsibility, with the topic in addition to the aforementioned aspects.

Environm. friendly/ecologically sustainable, environm. protection, environm. compatible

Long-term usability/long service life

Regenerative capability/renewable raw materials/preservation of a natural system

Recyclability/reusability

Long-term/forward-thinking planning and action/innovative

Ressource efficient

Social justice/good working conditions/social responsibility

Energy efficient/energy saving

Dependability/reliability/quality

Other

No response

26%

21%

19%

16%

13%

12%

7%

5%

3%

11%

12%

2011 / 12

Significance of sustainability aspects in the purchase of domestic appliances

The most critical sustainability aspects in a customer purchasing decision are: a high level of appliance reliability ( 91 percent ) and long service life ( 85 percent ), as well as low levels of power and water consumption ( 84 percent and 82 percent, respectively ). High ease of use ( 69 percent ) and good service ( 64 percent ) are also major factors in customer decisions concerning the purchase of domestic appliances.

High appliance reliability

Appliance long service life

Low power consumption

Low water consumption

High ease of use / simple operation

Good service

Environmentally friendly production

Positive image / good reputation of the manufacturer

High appliance recycling rate

The manufacturer is considered a sustainable company

Quality, "made in Germany" production

The manufacturer treats its employees fairly

Social engagement of the manufacturer

91%

85%

84%

82%

69%

64%

41%

39%

31%

30%

27%

26%

13%

2011 / 12

GRI | 4.17

GRI | 4.17

1 ) Results of an online survey ( 2011) of a total of 2,090 domestic appliance customers in Germany between the ages of 30 and 70 and

with a net monthly household income of at least 2,500 euros. Multiple answers were possible.

Customer survey 1)


10

GRI | EN6, EN26, PR3

Products and supply chain3


Washing machines

in percent

2011 / 12

71 percent of the washing machines produced for EU countries conformed to the two highest energy efficiency classes of the new energy label in fiscal year 2011/12. This amount increased by 30 percentage points from fiscal year 2009/10.

Dishwashers

in percent

2011 / 12

In fiscal year 2011/12, 52 percent of the dishwashers produced for EU countries conformed to the two highest energy efficiency classes under the new energy label. This amount increased by 50 percentage points from fiscal year 2009/10.

54% A+++ 22% A+++

30% A++

Classification of Miele appliances in accordance with the Energy Consumption Labelling in 2011/12 based on production volume 1 )

29% A+

17% A++

6% A

42% A+

Tumble dryers

in percent

2011 / 12

58 percent of the tumble dryers produced for EU countries were ranked in the energy label's top energy efficiency class in fiscal year 2011/12. This amount increased by 34 percentage points from fiscal year 2009/10.

Electric cookers and ovens

in percent

2011 / 12

99 percent of the electric cookers and ovens produced for EU countries were ranked in the energy label's top energy efficiency class in fiscal year 2011/12.

58% A 99% A 10% C

33% B

0.1% C

1% B

Refrigerators and freezers

in percent

2011 / 12

In fiscal year 2011/12, 38 percent of the refrigeration products produced for EU countries conformed to the two highest energy efficiency classes under the new energy label. This amount increased by 13 percentage points from fiscal year 2009/10.

3% A+++

35% A++

58% A+

4% A

The new and the old energy label

New energy label old energy label

The new energy label applies to washing machines, dishwashers and refrigeration products and has now been expanded to include the new A+++, A++ and A+ classes, in order to more clearly differentiate between high-efficiency products. The old energy label applies to tumble dryers and electric cookers/ovens.

1 ) The scope of reporting includes EU member states in which the EU energy label is mandatory, as well as Croatia, Norway and Switzerland.


A+++

A++

A+

A

B

C

D

A

B

C

D

E

F

G


GRI | EN6, EN26

0.3

0.2

0.1

1990 2000 2011/12

Washing machines

Electric power consumption in kWh/kg of laundry

The top energy-saving Miele washing machine available in the market consumes electricity at a rate of 0.11 kWh per kilogram of laundry. Miele was able to lower this rate by 40 percent between 2000 and 2011/12 and has even decreased it by 53 percent since 1990.

0.24

0.19

0.11

15

10

5

1990 2000 2011/12

Washing machines

Water consumption in litres/kg of laundry

The top water-saving Miele washing machine available in the market consumes 6.88 litres of water per kilogram of laundry. Miele was able to lower this rate by 30 percent between 2000 and 2011/12 and has even decreased it by 49 percent since 1990.

13.6

9.8

6.88

0.15

0.10

0.05

1990 2000 2011/12

Dishwashers

Electric power consumption in kWh/place setting

The top energy-saving Miele dishwasher available in the market consumes 0.06 kWh of electricity per place setting. Miele was able to lower this rate by 33 percent between 2000 and 2011/12 and has even decreased it by 55 percent since 1990.

0.13

0.09

0.06

1.5

1.0

0.5

1990 2000 2011/12

Dishwashers

Water consumption in litres/place setting

The top water-saving Miele dishwasher available in the market consumes of 0.71 litres of water per place setting. Miele was able to lower this rate by 34 percent between 2000 and 2011/12 and has even decreased it by 57 percent since 1990.

1.67

1.08

0.71

0.75

0.50

0.25

1990 2000 2011/12

The top energy-saving Miele refrigerator available in the market (usable capacity < 150 litres ) w/ a freezer compartment consumes electricity at a rate of 0.21 kWh per 100 litres over 24 hours. Miele was able to lower this rate by 48 percent between 2000 and 2011/12 and has even decreased it by 68 percent since 1990.

0.65

0.4

0.21

0.75

0.50

0.25

1990 2000 2011/12

The top energy-saving Miele refrigerator available in the market (usable capacity < 150 litres) w/o freezer compartment consumes electricity at a rate of 0.18 kWh per 100 litres over 24 hours. Miele was able to lower this rate by 33 percent between 2000 and 2011/12 and has even decreased it by 61 percent since 1990.

0.45

0.26

0.18

1 ) The appliance illustrated here is the Miele appliance with the highest energy and water savings that was available in the market for a particular year.

Trends in the specific consumption data for Miele appliances 1 )

GRI | EN6, EN26

GRI | EN6, EN26


Refrigerators with up to 150 l of usable capacity and with a freezer compartment

Electric power consumption in kWh/100 litres over 24 hours

Refrigerators with up to 150 l of usable capacity and without a freezer compartment


12

GRI | EN6, EN26


0.75

0.50

0.25

1990 2000 2011/12

Refrigerators with 150 l to 300 l of usable capacityand a freezer compartment


The top energy-saving Miele refrigerator available in the market (usable capacity of 150-300 litres) with freezer compartment consumes electricity at a rate of 0.16 kWh per 100 litres over 24 hours. Miele was able to lower this rate by 46 percent between 2000 and 2011/12 and has even decreased it by 74 percent since 1990.

0.6

0.29

0.16

0.75

0.50

0.25

1990 2000 2011/12

Refrigerators with 150 l to 300 l of usable capacityand no freezer compartment


The top energy-saving Miele refrigerator available in the market (usable capacity of 150-300 litres) without freezer compartment consumes electricity at a rate of 0.09 kWh per 100 litres over 24 hours. Miele was able to lower this rate by 52 percent between 2000 and 2011/12 and has even decreased it by 83 percent since 1990.

0.52

0.18

0.09

0.75

0.50

0.25

1990 2000 2011/12

Freezers with up to 150 l of usable capacity


The top energy-saving Miele freezer appliance available in the market ( usable capacity < 150 litres ) consumes electricity at a rate of 0.27 kWh per 100 litres over 24 hours. Miele was able to lower this rate by 43 percent between 2000 and 2011/12 and has even decreased it by 67 percent since 1990.

0.8

0.47

0.27

0.75

0.50

0.25

1990 2000 2011/12

Freezers with 150 l to 300 l of usable capacity


The top energy-saving Miele freezer appliance available in the market (usable capacity of 150-300 litres) consumes electricity at a rate of 0.14 kWh per 100 litres over 24 hours. Miele was able to lower this rate by 37 percent between 2000 and 2011/12 and has even decreased it by 78 percent since 1990.

0.65

0.23

0.14

1.5

1.0

0.5

1990 2000 2011/12

Electric cookers and ovens

Electric power consumption in kWh

The top energy-saving Miele electric cooker/oven available in the market consumes 0.67 kWh of electricity. Miele was able to lower this rate by 44 percent between 2000 and 2011/12 and has even decreased it by 48 percent since 1990.

1.281.2

0.67

0.75

0.50

0.25

1996 2000 2011/12

Tumble dryers

Electric power consumption in kWh/kg of laundry

Comparable standards for rating dryers were first introduced with the energy label in 1996. The top energy-saving Miele tumble dryer available in the market consumes electricity at a rate of 0.26 kWh per kilogram of laundry. Between 2000 and 2011/12, Miele was able to lower this rate by 56 percent.

0.59

0.26

0.61

1 ) The data shown here refers to the top energy and water saving Miele device available in the market for a particular year.

Trends in the specific consumption data for Miele domestic appliances 1)

GRI | EN6, EN26

GRI | EN6, EN26


200,000

150,000

100,000

50,000

2008/09 2009 / 10 2010 /11 2011 / 12

GRI | EN1Weight of production materials used

in tonnes

GRI | EN1

Materials used in production

2008/09 2009/10 2010/11 2011/12

Raw materials 108,867 101,893 100,122 101,337

metals 99,900 94,500 91,000 91,100

plastic granulate 8,967 7,393 9,122 10,237

Processing materials 6,934 7,026 7,635 6,913

paints, varnishes, enamels 1,243 1,221 1,265 1,211

oils, greases, lubricants 164 164 189 188

acids, lye, solvents 279 283 144 151

other 1 ) 5,248 5,359 6,037 5,363

Electronics 1,498 1,596 1,581 1,594

Outsourced parts 78,774 87,674 80,949 84,412

Weight of packaging materials used

in tonnes

2008/09 2009/10 2010/11 2011/12

Packaging material 15,410 15,449 15,308 15,776

Solid wood 9,008 9,082 8,774 9,118

Cardboard/corrugated paper 4,438 4,400 4,625 4,676

Moulded plastic parts (EPS) 1,487 1,493 1,619 1,678

PE film/strapping (PP/steel) 474 472 286 302

Encased PU foam/PE film 3 3 3 3

15,776 tonnes of packaging materials were used in fiscal year 2011/12. The changes in the different types of packaging materials reflect the unequal distribution of appliances produced over one fiscal year. Thus, more major appliances can result, for example, in an increased demand for solid wood.

GRI | EN1Packaging per kg of product

in grams

100

75

50

25

2008/09 2009 / 10 2010 /11 2011 / 12

8992

88

Durable, high-quality products require solid, high-grade packaging. This type of packaging is designed to achieve an optimal weight. As a result, the production of products with a higher relative packaging content rose slightly in the 2010/11 and 2011/12 fiscal years.

Weight of appliances produced

in tonnes

172,931 166,323 169,983174,930

The weight of appliances produced is not simply an indicator for increased production. The distribution among the types of appliances produced also plays a role in determining this figure.

93

1 ) The majority of other processing materials are casting materials for the manufacture of mass-balancing weights.

The total of all production materials used does not equal the total weight of all appliances produced. One cause of this is the materials used which are not ulti-mately part of the products at delivery, such as acids, lye and solvents. The weight accounted for by waste, e.g. by cutting scraps, also factors into the difference.


14


GRI | EN1, EN2, EN26

Domestic washing machine W5821

Materials as a percentage of total weight

2011 / 12 2011 / 12

86% Metals

62% Metals

30% Metals

87% Metals

73% Metals

Materials in domestic appliances and commercial machines, illustrated using examples of models with high sales rates

Secondary raw materials content: 50% 1 )

Recyclable materials content: 90% 2 )

Commercial washing machine PW5105




1 ) Secondary raw materials content: The proportion of the material that was previously used (post consumer) and underwent materials recycling. This does not include amounts from the production cycle or from surplus production. These numbers are theoretical values and may deviate from the actual figures.

2 ) Recyclable materials content: The proportion of the material that could theoretically be sent for materials recycling. This does not mean that these materials are used again for the same purpose. The values here are theoretical estimates based on experience with available recycling methods. Not all methods are available everywhere in the world.

Dryer T8826


2011 / 12 2011 / 12

The relatively low secondary materials content (29%) alongside a high metal content is due to the type of metals used, which in some cases consist of only 30% secondary raw materials.



Oven H4412B




Vacuum cleaner S5211


2011 / 12

The relatively low secondary raw materials content for vacuum cleaners (16%) is the result of the relatively high plastic materials percentage involved. These technically advanced plastics can only be used with very low proportions of secondary raw materials.



5% Other materials

9% Plastics

2% Other materials

36% Plastics

5% Other materials

64% Plastics

8% Other materials

5% Plastics

25% Other materials

2% Plastics



At 90%, the recyclable materials content is relatively high. Among other things, this can be attributed to the high metal content (86%).

At 89%, the recyclable materials content is relatively high. One reason for this is the high metal content (87%).

While the 21% recycled materials content is low relative to that of the washing machines, it should be considered high when compared with similar dryers.


Purchasing volume by region

in percent

2011 / 12

66% Germany

Suppliers of production materials

Number

Suppliers newly audited for compliance with sustainability standards

Number

2,400

2,300

2,200

2008/09 2009/10 2010/11 2011/12

2,295

2,348

2,390

2,287

1,000

750

500

250

2008/09 2009/10 2010/11 2011/12

983

629

844

1,035

836

8

1,018

17

971

12

615

14

Standards verified

Standards not verified

GRI | HR2

In fiscal year 2011/12, the number of production materials suppliers amounted to 2,287. This decrease from the previous year is the result of supplier consolidations that took place at the components and product category levels.

Over 90 percent of the total volume of goods purchased by Miele comes from Europe. In fact, two thirds of all procurement takes place within Germany. Only 8 percent of purchased goods comes from overseas.

1,035 suppliers either registered or applied for a potential business relationship with Miele in fiscal year 2011/12. This figure refers to suppliers of direct materials and indirect materials. As a result of projects for new generations of appliances, the number of supplier registrations/applications increased. During the supplier application process, a total of 17 suppliers failed to verify compliance with sustainability criteria.

GRI | HR2

GRI | EC6

Responsibility in the supply chain

8% Overseas 26% Europe


16

GRI | EN3, EN4, EN5

Environmental protection4

2000 2009/10 2010/11 2011/12

Direct energy consumption 119,348 60,603 57,880 52,778

Natural gas 114,462 59,108 56,665 51,727

Heating oil 4,886 1,495 1,215 1,051

Indirect energy consumption 154,543 191,823 185,426 179,690

Electricity 127,292 145,918 142,386 140,961

District heating 27,251 45,905 43,040 38,729

Through the use of high efficiency refrigerating machines for various different air conditioning systems and the integration of production facilities into the heating grid, Miele was able to reduce its energy consumption by an additional 8 percent in the reporting period. The energy renovations of the administration and production buildings at the Gütersloh location and the energy efficiency improvements to the plastics injection moulding machines at the Warendorf location resulted in additional energy savings.

Energy consumption

in MWh

Energy consumption

in MWh and as a percentage

Energy consumption per tonne of product

in kWh

250,000

200,000

150,000

100,000

50,000

2000 2009/10 2010/11 2011/12

2,000

1,500

1000

500

2000 2009/10 2010/11 2011/12

273,891

1,894

252,426

1,443

243,306

1,463

232,468

1,368

44%

76%

Direct energy consumption

Indirect energy consumption

At 1,368 kWh per tonne of product, Miele was able to lower its specific energy consumption by 5 percent against 2009/10. Since 2000, this figure has fallen by an impressive 28 percent.

24%

76%

24%

77%

23%

GRI | EN3,EN4, EN5

56%

Energy mix 1) of electricity purchased worldwide

in percent

100

75

50

25

2008/09 2009/10 2010/11 2011/12

52.2

31.6

15.71.7

Nuclear energy

Energy from fossil fuels

Renewable energy

Other

50.9

29.4

21.90.2

48.5

30.1

21.90.5

47.5

GRI | EN4

33.4

12.71.7

Energy and emissions

1 ) The energy mix illustrated here represents the mix of all electricity purchased by Miele. The individual energy mixes of local electricity providers were included in proportion to the providers' respective shares of the total Miele electricity supply.


2010/11 2011/12 Change

Scope 1 – Direct CO2 emissions 18,834 17,725 -5.9%

Natural gas 11,679 10,661 -8.7%

Heating oil 324 280 -13.5%

Vehicle fleet 6,832 6,784 -0.7%

Scope 2 – Indirect CO2 emissions 40,393 40,848 1.1%

Electricity 33,231 34,361 3.4%

District heating 7,161 6,487 -9.4%

Scope 3 – Indirect CO2 emissions 36,623 36,435 -0.5%

Logistics 34,162 33,636 -1.5%

Outbound transport 1) 29,624 28,953 -2.3%

Distribution in Germany 4,538 4,683 3.2%

Business trips 2,461 2,799 13.7%

Total CO2 emissions 95,850 95,008 -0.9%

CO2 emissions / employee 5.77 5.68 -1.4%

CO2 emissions / million euros of turnover 32.55 31.29 -3.8%

CO2 emissions / tonne of product 0.58 0.56 -3.0%

The corporate carbon footprint

in tonnes of CO2


The corporate carbon footprint

in percent

2011 / 12

Scope 1 11.2% Natural gas 0.3% Heating oil 7.1% Vehicle fleet

Scope 3 2.9% Business trips 4.9% Distribution in Germany 30.5% Outbound transport

Scope 2 6.8% District heating 36.2% Electricity

The majority of the company's CO2 emissions are accumulated in connection with electric power. In addition, significant CO2 emissions occur during the shipment of products to the Miele subsidiaries and to international customers. The recalculated CO2 emissions of the Miele vehicle fleet accounted for 7.1 percent, distribution within Germany for 4.9 percent and employee business trips for 2.9 percent of total CO2 emissions in fiscal year 2011/12.

The corporate carbon footprint was compiled according to the standards of the Greenhouse Gas (GHG) Protocol. In comparison with fiscal year 2009/10, total emissions are considerably higher because the current report includes – for the first time – indirect emissions from (outbound) transport, distribution in Germany and business trips (Scope 3). For this reason, it is only possible to provide figures over a two-year period. CO2 emissions from the Miele vehicle fleet are also included for the first time.

GRI | EN16, EN17

1 ) Supply of subsidiaries or direct supply of international customers with finished products and spare parts from the central warehouse or directly ex works.


18

750

500

250

2000 1) 2009/10 2010/11 2011/12

100% -59% -59% -61%

Environmental protection

2008/09 2009/10 2010/11 2011/12

Direct emissions at the sites

SO2 emissions 0.51 0.56 7.00 6.00

NOx emissions 12.72 13.56 9.00 8.00

Indirect emissions from power generation

SO2 emissions 200.37 205.71 73.00 72.00

NOx emissions 302.00 281.61 134.00 128.00

SO2 and NOx emissions 1)

in tonnes

GRI | EN20

Energy-related CO2 emissions

in tonnes and as a percentage

125,000

100,000

75,000

50,000

25,000

2000 2009/10 2010/11 2011/12

100% -51% -53% -54%

112,027

55,025 52,395 51,789

GRI | EN16

12,580

42,445

12,002

40,393

10,941

40,848

28,009

84,018

CO2 emissions – Electricity and district heating

CO2 emissions – Heating oil and natural gas

CO2 emissions – Electricity and district heating

CO2 emissions – Heating oil and natural gas

Energy-related CO2 emissions per tonne of product

in kilograms and percent

774.8

314.6 315.0 304.7

Energy-related CO2 emissions from Scope 1 and Scope 2 were reduced to 51,789 tonnes from 55,025 tonnes between 2009/10 and 2011/12. Expressed in tonnes of product, this is equivalent to a reduction of 3 percent. The reason for this is that absolute energy consumption was lowered. Since 2000, Miele has been able to reduce its CO2 emissions from energy consumed per tonne of product by 61 percent.

72.0

242.6

72.2

242.9

64.4

240.3

193.7

581.1

Energy and emissions

1 ) The emissions factors used in the calculation of SO2 and NOX emissions are derived from publicly available sources.

These factors were updated in fiscal year 2010/11.

1 ) Miele uses the year 2000 as a base year. The company does not have any information about the CO2 emissions factor for that year from the electricity provider. For this reason, Miele references the information provided by the German Federal Environmental Agency. The CO2 emissions factor indicated there for the year 2000 is 629 g/kWh. Miele considers this to be a conservative estimation, since the actual CO2 emissions factor from the electricity provider concerned was most likely higher than the German average as a result of the high percentage of coal-generated electricity used at the time. Miele switched electricity providers in 2001.


2008/09 2009/10 2010/11 2011/12

Total waste produced 28,928 28,893 29,098 28,596

scrap metal 17,403 17,284 17,014 17,063

Waste for recycling 27,672 27,352 27,123 26,984

hazardous waste 1,232 1,016 929 1,109

Waste for disposal 1,256 1,542 1,975 1,612

hazardous waste 909 1,054 1,562 1,235

Waste

in tonnes

GRI | EN22

Waste

Waste for recycling and disposal by type

as a percentage of total weight

2011 / 12

In total, 94 percent of the waste produced at Miele can be recycled.

3% Liquid waste for disposal

3% Solid waste for disposal

2% Liquid waste for recycling 92% Solid waste for recycling

GRI | EN22

Source areas of total waste


2011 / 12

A waste type is allocated to a source area if at least 80 percent of the waste type comes from that particular area.1 ) Scrap metal, foundry waste, waste from the treatment of technical waste water, plastic parts2 ) Scrap metal from production facilities, cable remnants, waste oil, cardboard and paper, wood, pallets, residual waste, and waste

from administration and construction3 ) Building rubble, excavated soil, stones, neon tubes, flooring, waste from green areas, sewer cleaning, rubbish

GRI | EN22

85% Waste from production and product parts 1)4% Waste from buildings and grounds 3)

11% Waste from operations

facilities, administration and

development areas 2)

The quantity of total waste produced has remained relatively constant in previous years. The reason for the slight increase in the amount of waste in fiscal year 2010/11 was the additional construction activity occurring at the production sites, which produced more waste to be disposed of.


20


Destination of total waste


2011 / 12

GRI | EN22

88% Materials recycling, processing 1)

2% Dumping 4)

4% Physicochemical treatment 3)

5% Energy recovery, incineration 2)

Production waste per tonne of product 1 )

in kilograms

1 ) Waste that is directly related to production activities, e.g. scrap metal, foundry waste and acids, is expressed in relation to "tonnes of product". The amounts of waste from "Buildings/grounds" and "Operations facilities, administration and development areas" are not included.

150

100

50

2008/09 2009/10 2010/11 2011/12

134 132144 143

GRI | EN22

1 ) Recovery, conditioning methods, processing of sludge into building materials 2 ) Thermal recovery of highly calorific waste with a gross calorific value of > 11,000 kJ and special waste incineration 3 ) Treatment of waste from surface and waste water treatment, sewer-cleaning activities and emulsion drilling 4 ) Rubble and soil from construction work are normally disposed of at dumpsites

The increase to 144 kg per tonne of product in fiscal year 2010/11 from 132 kg per tonne of product in fiscal year 2009/10 can be attributed to a more precise allocation of production-related waste as part of the optimisation of data collection methods at the locations.


2008/09 2009/10 2010/11 2011/12

Water consumption 359,687 339,823 331,320 364,684

water from the public system 152,016 155,423 177,958 220,605

water from own production 192,882 159,110 153,362 144,079

surface water 1) 14,789 25,290 0 0

Water consumption

in m3

2008/09 2009/10 2010/11 2011/12

Waste water 318,248 294,486 290,322 327,077

technical waste water 1) 53,906 46,790 52,199 54,717

other waste water 2) 264,342 247,696 238,123 272,360

Waste water

in m 3

GRI | EN21

Water consumption per tonne of product

in m3

Waste water per tonne of product

in m3

2.0

1.5

1.0

0.5

2000 2009/10 2010/11 2011/12

2.0

1.5

1.0

0.5

2000 2009/10 2010/11 2011/12

2.08

1.841.94

1.68

1.99

1.75

2.15

1.92

The reasons for the increase in the specific amount of waste water in 2010/11 and 2011/12 are the same as those that caused the increase in specific water consumption.

GRI | EN8

GRI | EN21

The increased specific water amount in 2011/12 is due to increased water consumption in the corresponding year. In 2010/11, the specific water amount increased despite a reduction of water use which resulted from a lower total weight of produced appliances.

Water and waste water

GRI | EN8

The increase in consumption in 2011/12 can be attributed to modification work at the Dongguan site in China. At other sites, such as Gütersloh, water use continued to be reduced. Up until 2009/10, the only location that used surface water was Dongguan, but this has no longer been the case since the building renovations.

1 ) Rainwater which is stored in cisterns or other similar containers and fed into a separate water system.

At the Bielefeld, Gütersloh and Oelde production sites, adherence to the maximum pollutant levels for indirect discharge is ensured by the precipitation of heavy metals out of the water and by neutralisation (ph of 7) using milk of lime. Measurements are performed and documented on a regular basis. At none of the other production sites is the chemical or metallic contamination of waste water caused in any significant concentration. There is therefore no water pollution caused by chemical oxygen demand (COD) or heavy metals.

Waste water quantities are not identical to the quantities of water withdrawn, since water evaporates in some technical processes. The increased amount of waste water in 2011/12 is due to increased water use.

1 ) Technical waste water is treated mechanically, chemically or biologically before being discharged into the public sewer system.2 ) Other waste water is water that has been altered through use (including faecal sludge) and does not need to be treated before being

discharged into the sewers.


22


2009/10 2010/11 2011/12

CO2 emissions 34,087 34,162 33,636

Outbound 2 ) 29,469 29,623 28,953

by ship 65.9% 66.4% 66.9%

by lorry 27.6% 25.0% 25.7%

by rail 0.2% 0.2% 0.1%

by air 6.3% 8.4% 7.3%

Distribution in Germany 4,619 4,538 4,683

TTW CO2 emissions 1)

in tonnes and percent

GRI | EN16, EN 29

2009/10 2010/11 2011/12

CO2 emissions 7,125 6,832 6,784

by car 38.1% 37.3% 36.4%

by LCV 3) (customer service) 59.5% 60.4% 61.5%

by lorry 2.4% 2.3% 2.2%

TTW CO2 emissions 1)

in tonnes and percent

GRI | EN16, EN29

Transport and logistics

2009/10 2010/11 2011/12

Shipping volume 571.9 574.3 575.6

Outbound 2 ) 523.6 528.1 528.3

by ship 78.6% 79.8% 80.2%

by lorry 17.1% 14.9% 15.1%

by rail 3.7% 4.6% 4.0%

by air 0.6% 0.7% 0.6%

Distribution in Germany 48.2 46.1 47.3

Shipping volume

expressed in millions of tonne kilometres and as a percentage amount

It was possible to reduce CO2 emissions by 450 tons or 1.3 percent against fiscal year 2009/10. In outbound transport, ocean shipments ( to Australia, Asia and North America) are responsible for the largest share – roughly two-thirds – of emissions, while the portion produced by lorries, which amounts to ap-prox. one-fourth of the total, occurs mainly in European ground transportation. Distribution to customers occurs via lorry and LCV (light commercial vehicle).

1 ) Tank-to-wheel representation; 2 ) Supply of subsidiaries or direct supply of international customers with finished products and spare parts

from the central warehouse or directly ex works; 3 ) Light commercial vehicles

GRI | EN 29

Vehicle fleet

2009/10 2010/11 2011/12

Cars 154 146 138

LCV 3) (customer service) 229 223 214

Relative CO2 emissions

in grams per kilometre

CO2 emissions per kilometre were significantly reduced in both classes by reinvestment in fuel-efficient vehicles.

GRI | EN16, EN29

The CO2 emissions of the Miele vehicle fleet were successfully reduced by 5 percent against FY 2009/10. The increase in the percentage of light commercial vehicles can be attributed to the improvements made to customer service in Germany, which were associated with increased vehicle mileage.

In fiscal year 2011/12, the total shipping volume rose by 0.6 percent against fiscal year 2009/10. Over this period, the organisation was able to increase its percentage of transports by ship and rail to a combined 84.3 percent, or an increase of two percent, while the percentage of air freight shipments remained consistently low.


Investments in environmental protectionat the production sites

in thousands of euros

GRI | EN30

1,500

1,000

500

2008/09 2009/10 2010/11 2011/12

761

1,150

1,702

823

Ongoing expenditures for environmental protectionat the production sites


Over the period of fiscal year 2009/10 and 2011/12, ongoing expenditures for environmental protection at the production sites increased by 11 percent. This is due to the increased costs for external services at all locations.

7,500

5,000

2,500

2008/09 2009/10 2010/11 2011/12

6,083 5,906 6,1946,552

2011 / 12

36% Water pollution

control

32% Waste

management

Ongoing expenditures for environmental protectionat the production sites by type

in percent

Investments and expenditures related to environmental protection

GRI | EN30

2008/09 2009/10 2010/11 2011/12

Area covered and not covered by structures 1,407,442 1,541,622 1,393,911 1,463,458

Area covered by structures 512,609 522,148 527,148 535,435

Area not covered by structures 894,833 1,019,474 866,763 928,023

green areas 511,751 624,645 486,656 529,916

surfaced area 383,082 394,829 380,107 398,107

Area covered and not covered by structures

in m 2

2011 / 12

40% Climate pro-

tection/energy

efficiency

24% Water pollution

control

Investments in environmental protectionat the production sites by type

in percent 1% Noise control

14% Waste

management

20% Air pollution control

0.1% Nature conservation and landscape maintenance 2% Noise control

6% Soil purification

24% Air

pollution

control

The increase in 2010/11 was mainly the result of investments at the Bielefeld plant, where the company invested in a new concept for a system of decentralised waste water lines and in necessary disposal initiatives related to water pollution control by decommissioning the waste water treatment system. In addition, investments were also made in the safe and exhaust-free production of heat pump dryers at the Gütersloh site in 2010/11.

Investments in environmental protection are generally made on a demand- oriented basis. In fiscal year 2011/12, 40 percent were invested in initiatives for climate protection and energy efficiency.

Because waste disposal processes were optimised, expenditures for waste management were able to be reduced in the reporting period. As a result, waste management accounted for 32 percent of plant environmental expenditures in fiscal year 2011/12. This figure had been at 40 percent in fiscal year 2009/10.


The increase in 2009/10 resulted from the acquisition of acreage in Brasov, Romania. Another increase in 2011/12 came from the purchase of land at the Bünde plant for park areas and of expansion areas in Unicov, Czech Republic. Starting in 2011/11, areas were rented in Oelde and Brasov and therefore no longer taken into consideration.

24

GRI | 2.8, LA1

GRI | 2.8, LA1

Employees

Employees by location

in percent

Over 60 percent of all members of the Miele workforce are employed in Germany. No outsourcing of existing jobs to other countries, e.g. as a cost-reduction measure, or necessary workforce reductions took place during the reporting period.

Employees

Number

5

15,000

10,000

5,000

2008/09 2009/10 2010/11 2011/12

16,555 16,561 16,624 16,716

10,324

6,237

10,302

6,322

10,327

6,389

10,441

6,114

Employees outside of Germany

Employees in Germany

Human resources management

2011 / 12

60 percent of employees work at the production sites in and outside of Germany. This figure also includes the employees who work in central administration at the Gütersloh site. All other employees are distributed among 46 international subsidiaries outside of Germany (30.5 percent) and the subsidiary in Germany, including the German sales and service centres (9.5 percent).

7.7% Production sites outside of Germany

9.5% German subsidiary

(incl. sales and service centres)

30.5% International subsidiaries

52.3% Production sites in

Germany

Employees by age group

in percent

2011 / 12

Approximately one-third of the Miele workforce in Germany is older than 50. According to the German Federal Statistical Office, this is consistent with the 2011 proportion of the German labour force that was over 50. The proportion of Miele employees in Germany who are less than 30 years old is 13 percent. According to the Federal Statistical Office, this age group accounted for 21 percent of all wage and salary earners in Germany in 2011. Miele employees in Germany have an average age of 46.1 years.

13% under 30 years of age

55% between 30 and 50 years of age

32% over 50 years of age

The information contained in this chapter refers – unless

otherwise specified – exclusively to Germany.

GRI | LA13


Temporary employees

Number and percent

Ideas submitted as part ofthe suggestion system 1)

Number

Employee turnover 1)

Number and percent

300

200

100

2008/09 2009/10 2010/11 2011/12

1.6% 3.1% 2.3% 3.6%

242

374100

75

50

25

2008/09 2009/10 2010/11 2011/12

0.8% 0.7% 0.8% 1.0%

80

104

3,000

2,000

1,000

2008/09 2009/10 2010/11 2011/12

2,0232,174

171

321 82

71

2,0371,886

GRI | LA1

GRI | LA2

Fluctuations illustrate the need to meet peak personnel demands by hiring temporary employees. Moreover, the figures are determined from the point of view of a single day and therefore do not provide any information that could be used to derive a possible trend over time.

1 ) Turnover does not include temporary employment contracts. Terminations issued by the company are included in the calculation.

The turnover rate at Miele has traditionally been very low, never exceeding one percent. It is an expression of the high level of employee satisfaction at the company.

1 ) These figures refer to all German plants and distribution and service centres, excluding the Bünde and Arnsberg locations of Imperial-Werke, a Miele affiliate.

In total, 2,174 suggestions for improvement were submitted by employees in fiscal year 2011/12.

Total savings from implemented employee ideas 1)


3,000

2,000

1,000

2008/09 2009/10 2010/11 2011/12

1,257

2,675

1,5491,375

1 ) These figures refer to all German plants and distribution and service centres, excluding the Bünde and Arnsberg locations of Imperial-Werke, a Miele affiliate.

When including implemented requirements from the previous three financial years ( three-year value), the company was able to save a total of 2.7 million euros in fiscal year 2001/12.


26

GRI | LA1

GRI | LA1

Employees

Women and men in the commercial and technical apprenticeship scheme

Percentage amount

Technical apprenticeship Commercial apprenticeship

Apprentices 1)

Number and percent

600

400

200

2009/10 2010/11 2011/12

5.0% 4.9% 4.8%

507 496

Development of young talent

100

75

50

25

2008/09 2009/10 2010/11 2011/12

11.1

88.9

12.1

87.9

100

75

50

25

2008/09 2009/10 2010/11 2011/12

54.8

45.2

56.8

43.2

Men Men

515

9.2 10.0

90.2 90.0

55.9

44.1

55.6

44.4

1 ) The reference date for each year is now 1 September, as this date provides a better representation of actual Apprentices figures than does the previous date of 30 June (fiscal year end). The reason for this is that by the end of the fiscal year, many apprentices have completed their examinations, meaning that although they are still employed within the organisation, they technically no longer count as apprentices. Another reason is that the new apprentices have not yet begun their programme.

In fiscal year 2011/12, there were exactly 496 apprentices in the organisation as of 1 September, the same number as in the previous year.

The percentage of women in the technical apprenticeship schemes remains very low when compared with the numbers for the commercial apprenticeship schemes, i.e. 12 percent compared to 57 percent in fiscal year 2011/12. However, thanks to initiatives such as "MINTrelation", a German federal government initiative promoting women's equality in the workplace, the company was able to increase this number.

Training and education

In fiscal year 2011/12, vocational and further education expenses amounted to 16.4 million euros. Commercial and technical apprenticeship scheme, along with internal and external advanced training programmes, accounted for the largest portion of the expenses. Additional expenses were incurred, for example, for initial training programmes and advanced customer service training.

GRI | LA10 Cost of vocational and further education


Average number of hours spent per employeeon advanced training programmes

Number

15

10

5

2008/09 2009/10 2010/11 2011/12

16.116.7 16.7 16.4

15

10

5

2008/09 2009/10 2010/11 2011/12

8.4

10.9

9.48.4

The number of advanced training hours per employee decreased over the reporting period. The reason for this is the increased use of e-learning components which supplement the training phases requiring the learner's presence. The amount of time needed by employees to work through the e-learning components is not recorded.

Women Women


100

75

50

25

2008/09 2009/10 2010/11 2011/12

100

75

50

25

2008/09 2009/10 2010/11 2011/12

Employees in partial retirement

Percentage amount

Full-time and part-time workers

Percentage amount

Employees with and without flextime

Percentage amount

94.4

43.2

94.2

45.0

93.8

45.1

93.8

46.1

5.6

56.8

5.8

55.0

6.2

54.9

6.2

53.9

Part-time workers

Full-time workers

Employees without flextime

Employees with flextime

Despite no longer receiving reimbursements from the German Federal Employment Agency, Miele continues to voluntarily conclude more part-time employment contracts for older employees than is stipulated by the quota in the collective labour agreement.

Diversity and equal opportunity

GRI | LA1

GRI | LA1

8

6

4

2

2008/09 2009/10 2010/11 2011/12

7.1

8.5

7.5

6.7


28

600

400

200

2008/09 2009/10 2010/11 2011/12

5.1% 5.2% 5.1% 5.1%

GRI | LA13

GRI | LA13

Women and men in the Miele workforce

Percentage amount

Foreign employees in Germany 1)

Number and percent

Women and men in management positions 1)

Percentage amount

Employees with disabilities 1)

Number and percent

100

2008/09 2009/10 2010/11 2011/12

100

2008/09 2009/10 2010/11 2011/12

600

400

200

2008/09 2009/10 2010/11 2011/12

5.8% 5.5% 5.3% 5.1%

Employees

23.1

8.4 8.4 8.4 8.1

23.4 23.3 23.2

76.9 91.676.6 91.676.7 91.676.8 91.9

Men in the Miele workforce

Women in the Miele workforce

Men in management positions

Women in management positions

Diversity and equal opportunities

1 ) "Foreign employees" denotes all employees who do not have German citizenship.

1 ) The definition of employees with a disability is based on the social law definition of a disability in accordance with Article 2 SGB IX (Book 9 of the German Social Security Code).

608

481

565

484542

474524

469

GRI | LA8 Training sessions on occupational safety

Number of participants

Occupational safety

750

500

250

2009 2009/10 2010/11 2011/12

577

643

330

458

In fiscal year 2011/12, a total of 643 employees underwent training on the topic of occupational safety. Participants included both managers and manufacturing employees.

1 ) Executive board, company officials with power of attorney, authorised agents


4,500

3,000

1,500

2009 2009/10 2010/11 2011/12

GRI | LA7

GRI | LA7

Reportable workplace and commuting accidents 1)

Number


per 1,000 employees ("thousand-man rate")


per 1 million work hours ( injury frequency)

Lost days 2) due to a workplace or commuting accident

Number

300

200

100

2009 2009/10 2010/11 2011/12

15

10

5

2009 2009/10 2010/11 2011/12

148

10.2

67

4.6

161

11.1

44

3.0

Reportable commuting accidents

Reportable workplace accidents

Reportable commuting accidents per 1 million work hours

Reportable workplace accidents per 1 million work hours

205

11.8

213

12.7

63

3.6

54

3.2

1,985

1,062

1,676

636

Lost days due to a commuting accident

Lost days due to a workplace accident

2,716

844 744

268

15.5

267

15.9

215

14.9

205

14.1

30

20

10

2009 2009/10 2010/11 2011/12

14.7

6.7

16.1

4.4

Reportable commuting accidents per 1,000 employees

Reportable workplace accidents per 1,000 employees

17.1 18.1

5.3 4.6

22.4 22.721.4 20.5

3,460

3,047

2,312

3,663

2,819

The number of workplace accidents fell from 213 (fiscal year 2009/10) to 161 (fiscal year 2011/12) over the reporting period. The number of commuting accidents was reduced to 44 in fiscal year 2011/12 from 67 in fiscal year 2010/11, a decrease of 33 percent. This decrease can be attributed to the mild weather experienced in fiscal year 2011/12.

The number of workplace accidents per million work hours fell from 12.7 in fiscal year 2009/10 to 11.1 in fiscal year 2011/12. This puts Miele well below the industry average of 16.53 percent (2010) as reported by the occupational health and safety agencies.

The number of workplace accidents per thousand employees fell from 18.1 in fiscal year 2009/10 to 16.1 in fiscal year 2011/12. This puts Miele well below the industry average of 26.4 percent (2010) as reported by the occupational health and safety agencies.

The number of days lost due to an accident at work fell from 2,716 in fiscal year 2009/2010 to 1,676 in fiscal year 2011/12, a decrease of over 38 percent. In addition, the organisation was able to reduce the number of days lost due to commuting accidents by 15 percent between 209/10 and 2011/12.

1 ) All accidents resulting in an absence of three or more workdays must be disclosed in detail to the insurer. Incidents involving an absence of less than three days are covered by accident notifications.

2 ) "Lost days" denotes the number of scheduled workdays lost, starting from the time of the accident.


30

GRI | EC1, EC8

Society6

Established in 1974 with 2.5 million euros of capital, the purpose of the Miele Foundation has been to consistently promote activities and institutions that benefit the public in the city of Gütersloh. Among others, the Westfälische Kammerphilharmonie (Westphalian Chamber Philharmonic Orchestra), the Knabenchor Gütersloh (Gütersloh Boys' Choir) and a development programme for gifted and talented children at a local kindergarten received a total of 100,000 euros in donations in 2012.

Amount of financial donations to charitable projects made by the Miele Foundation 1)


150

100

50

2009 2010 2011 2012

125

158

132

100

GRI | EC1, EC8

In fiscal year 2011/12, Miele & Cie. KG provided a total of 207,000 euros in support to social organisations and projects. This support mainly goes towards helping young people, with a specific focus on education. Art and culture and case-by-case donations are the second and third elements, respectively, of Miele social engagement.

Amount of financial donations to charitable projects made by Miele & Cie. KG


200

150

100

50

2008/09 2009/10 2010/11 2011/12

173

127

207

154

1 ) Data for the Miele Foundation refers to calendar years.



Issue Strategic objective Initiatives Date Comment Status

Sustainabilitymanagement

Energy and

resource efficient

products

Continual improvementof management systems

Implementation of relevantmanagement systemsat new locations

Miele domestic appliances should be available in the market with the highest energy class rating as measured by the energy label.

Additional energy savings in the operation of Miele appliances, in all programmes

Recertification of Miele & Cie. KG to ISO 9001:2008

Recertification of the Bielefeld andGütersloh sites to ISO 13485

Preparations for the certification of theDongguan site to SA8000

Certification of the Dongguan plant toSA8000

Execution of preparatory measures for thesetup of an environmental management system at the Dongguan production site

Review of the occupational safety management system certification to OHSAS 18001

Certification of the UK subsidiary to OHSAS 18001

All European household washing machines produced achieve an energy efficiency rating which is at least 10% higher than the current highest value in the A class, the best energy efficiency class. At least 50% have a rating that is 20% higher.

50% of all European household dishwashers produced achieve an energy efficiency rating which is at least 10% higher than the highest value in the current A class. New dishwashers are being offered that have an energy efficiency rating which is 20% higher than the highest value in the A class.

Increase in the proportion of European tumble dryers produced with an energy efficiency rating 40% higher than the highest value in the A class to 30%.

Increase in the proportion of European refrigeration products sold in the A++ and A+ classes – the best energy efficiency classes – from 75% to 90%.

Market launch of smart grid compatible household washing machines and tumble dryers.

Offering of professional dryers with heat pump technology that achieves energy savings of approx. 50% when compared with similar loads washed using conventional commercial vented dryers.

A reduction in the amount of water consumed by all washing machines for laundry loads between 10 kg and 20 kg is to be achieved with the introduction of eco-programmes and optimised washing and rinsing processes. A 13 kg capacity washing machine can thus achieve, for example, energy savings of 19%.

30/06/2012

30/06/2011

30/06/2011

30/06/2012

30/06/2012

31/12/2011

31/12/2010

30/06/2012

30/06/2012

30/06/2012

30/06/2012

30/06/2011

30/06/2011

30/06/2011

Recertification was obtained on 20/12/2011.

The recertification process was carried out inNovember 2010.

A pre-audit was conducted on 01/03/2012.

The certification was reviewed based on the results ofthe pre-audit.

Preparations began in March 2012.

As of 20/12/2011, all Miele plants (except for the Dongguan plant) have a management system certifiedin accordance with the OHSAS 18001 standard.

The certification of the UK subsidiary to OHSAS18001 was completed later than expected in November 2012 using the certified LRQA process.

All European household washing machines produced in FY 2011/12 have an energy efficiency class rating of at least A+ (A+ = A - 13.3%).

71% of the European appliances produced in FY 2011/12 conform to energy efficiency class A+++ or A++ and are therefore better than class A by at least 23.6%.

94% of the European household dishwashers produced in FY 2011/12 have an energy efficiency class rating of at least A+ (A+ = A - 11.3%).

52% of the European appliances produced in FY 2011/12 conform to energy efficiency class A+++ or A++ and are therefore better than class A by at least 21.2%.

58% of the European appliances produced in FY 2011/12 have an energy efficiency rating that is 40% higher than the highest value in class A.

96% of the European refrigeration products produced are ranked higher than class A.

The smart grid compatible dishwasher was also launched on the market.

A corresponding product offering currently exists.

Corresponding optimisations were realised in a 2011 facelift.

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3 objective attained; 3 objective partially attained


32


Issue Strategic objective Initiatives Date Comment Status

Disposal

Energy efficiency/climate protection

The guarantee and continuous improvement of optimal disposal methods for refrigeration equipment as measured by the manufacturer's set of quality criteria.

Recycling rate of over 90%

Additional investments in energy efficient production and climate protection

CO2 reduction

CO2 reduction

Employeeawareness

Performance of field tests in at least four selected recycling plants to determine the average amount of refrigerant and fuel in waste equipment.

An average of 80 unannounced audits performed by independent experts at all of the plants of German waste management operators who specialise in refrigeration equipment.

Active technical assistance to the national and European expert panels during the revision of the EU directives on waste electrical and electronic equipment (WEEE) and the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).Define future internal Miele product requirements accordingly.

Organisation and hosting of regularly occur-ring workshops involving manufacturing and production engineering representatives from the Gütersloh plant in order to identify further poten-tial for the optimisation of production and plants.

Participation in an energy efficiency programme, in order to work together with other companies in developing solutions for improving energy efficiency. The project is supported by the Fraunhofer Institute for Systems and Innovation Research and sponsored by the German Federal Ministry for the Environment, Nature Conservation and Nuclear Safety (BMU).

An increase of energy efficiency levels at the German locations by implementing various initiatives. In the case of Gütersloh: optimisation of the buildings and building services systems through the expansion the buildings' central control systems and the use of energy-efficient drives with the latest technology.

The renovation of the former energy headquar-ters at the parent plant in Gütersloh that will lead to a 25% reduction of the heat requirement is the construction of a new central heat distribution system. In addition to power supplied by district heating, the planning concept provides for the use of waste heat from the technical cooling process in the DP infrastructure and endurance tests performed in product development.

A 3% reduction of energy related CO2 emissions from the level of 315 kg of CO2 per Tonne of product by 30/06/2012.

Identification and evaluation of feasible energy forms at the different locations in order to further promote the use of renewable energy wherever environmentally sensible.

Expansion of the employee energy conservation programme to include all of the German production sites.

31/12/2011

31/12/2011

31/12/2011

30/06/2012

31/12/2013

30/06/2012

30/06/2015

30/06/2012

31/12/2014

30/06/2011

The results of five field tests are now available. The initiatives derived from these results will be implemented.

In 2010, 104 audits were performed. 18 of these were carried out using the producer recycling system and 86 by external auditors who were commissioned by the manufacturers. In 2011, 102 audits were performed. 15 of these were carried out using the producer recycling system and 87 by external auditors who were commissioned by the manufacturers.

In 2011, the rate of materials recycling and energy recovery was 98% in collection group 1 (large household applicances), 96% in collection group 2 (refrigeration applicances), and 95% in collection group 5 (small household appliances).These rates of recovery clearly exceed those stipulated in Section 12 of the German Electrical and Electronic Equipment Act ("Elektrogesetz").

Over the reporting period, two other workshops took place. These workshops focused on firsthand personal reports from past projects and changes in energy needs.

The initial consulting reports are available for the Gütersloh and Bielefeld plants. The findings have already been analysed in greater depth, and the knowledge gained from the reports is already being implemented. The associated working group will be used for intensive knowledge-sharing sessions and additional training for energy specialists.

At all plants, various studies were carried out on how to increase the efficiency of electric drives. Additional supply systems were connected to the buildings' central control systems in order to improve efficiency levels by monitoring operating status. The collection of energy data has been expanded at all plants to increase transparencyand identify potential for improvement.

The investment was made ahead of schedule because of the large amount of potential involved. A partial commissioning took place in the summer of 2012. After hydraulic equalisation, the cooling networks were connected. This also allows the refrigerating machines to be used to a higher capacity and makes it possible to increase the performance of the cooling system.

Energy-related CO2 emissions were reduced to 304.7 kg per tonne of product. This corresponds to a reduction of 3.2% against FY 09/10.

Extensive studies are currently underway but have not yet been completed.

Various different activities took place at all of the German plants. More issues were brought to the attention of employees and addressed at general assemblies. In future, energy awareness will be integrated into the Miele value creation process, meaning that the topic will be raised with employees in a systematic manner.

3

3

3

3

3

3

3

3

3

3




Water

Waste management

Transport andlogistics

Occupational health and safety


Issue Strategic objective Initiative Date Comment Status

Reduction of resources consumed

Reduction of waste

Expanded use of environmentally friendly transports

Reduction of the environmen-tal impact occurring in the commissioned forwarding agents' area of accountability

Reduction of CO2 emissions from the Miele vehicle fleet

Reduction of environmental effects with the help of employee mobility

Ensuring the highest possible levels of occupational safety

Renovation and optimisation of the water system, in order to further reduce water consumption.

Promote an environmentally sensible approach to the sorting of waste and determine a consistent disposal strategy. Implement analyses to identify potential for improvement at production sites and hold regular knowledge-sharing sessions involving the environmental representatives on key issues such as joint waste disposal audits, waste management, cost comparisons, improved options for recycling, etc.

Active control of transport operations and the corresponding selection of transport services which are as environmentally friendly as possible, i.e. the continuous selection of ocean and rail shipment options and retention of a small percentage of air freight and abnormal load shipments.

To an increasing extent, Miele relies on service providers who minimise their use of fuel with the help of environmentally friendly vehicles and eco-training sessions for their operators.

Just-in-time, high-frequency, cost-effective and, in terms of CO2 emissions, environmentally friendly delivery by integrating additional carriers into the local shipping network at all Miele production sites.

Improvement of the performance measurement system for the calculation of our CO2 output and other effects on the environment.

Equipment is only replaced with vehicles from the best possible emissions class (Euro 4 and Euro 5).

Calculation of the CO2 emissions caused by employee business trips in Germany.

Development of a standard for all plants according to which employees' personal protective items (such as safety goggles and safety shoes) will be centrally classified and purchased in future.

Creation of an inter-plant hazardous materials cadastre for the more than 1,500 materials used throughout the company; reduction of the range of materials used.

Continuously

31/12/2011

30/06/2012

30/06/2012

30/06/2012

30/06/2012

31/12/2011

31/12/2011

The water system at the Gütersloh plant was scaled down in various places. However, this mainly involved hygienic aspects of the system. The renovations resulted in a reduction of flush volumes.

Environmental representatives meet twice a year to share their knowledge. The central theme of the meetings is waste management. The analysis of potential for the improvement of waste management services will be available by mid-2013.

An increase in the share of the (outbound) shipping volume by rail to 4.0% from 3.7% by reorganising transport to Scandinavia and Southern Europe. The closure of two warehouses in Central Europe that had been supplied by rail lessened the impact of this improvement.The amount transported by ship rose to 80.2% – an increase of 1.6% – and the percentage transported by air freight remained constant at 0.6%.

Expansion of transport operations with current service providers.

Since 2010, a total of 70 additional suppliers have been integrated into the environmentally friendly local shipping network concept, bringing the current total of integrated suppliers to 170.

CO2-Emissions for the vehicle fleet, as well as for outbound logistics and distribution by the German subsidiary, are available starting from FY 2009/10. In future, these indicators will be compiled for each fiscal year.

From now on, CO2-emissions (g/km) will be used as the benchmark indicator for the Miele vehicle fleet, since the emissions class does not allow sufficient differentiation and because CO2 has become accepted as a criterion. For fiscal year 2011/12, we calculated an average CO2-emissions of 138 g/km for cars (FY 2009/10: 154 g/km) and 214 g/km for LCVs (FY 2009/10: 229 g/km).

We calculate the CO2 emissions caused by employee business trips in Germany.

A standard that applies to all plants has been developed and will be used in corporate procurement.

Every plant has a hazardous materials cadastre, which maintained and kept up to date. We constantly strive to reduce the number of hazardous materials listed.

3

3

3

3

3

3

3

3

3

3


34

Strategy andmanagement

Sustainability strategy

Sustainability management

Management system

Stakeholder dialogue

Compliance management

CR risk management

Products

Energy- and resource-efficient products

long service life andreliability

Gentle processes

Universal design

Supply chain

High environmental andsocial standards

New objectives

Key issue Objective Target date Initiative

The Miele sustainability strategy is developed and implemented cyclically.

The monitoring and reporting of important sustainability indicators has been optimised.

Relevant management systems have been implemented and certified at all Miele locations.

Systematic stakeholder management processes have been introduced.

Further improvements have been made to the existing compliance management system.

Miele risk management has been expanded to include relevant sustainability aspects from the sustainability strategy.

The percentage of European washing machines, dishwashers and refrigeration products produced in A+++ and A++, the top two energy efficiency classes, has been increased by 20 percent against fiscal year 2011/12.

60 percent of all European dryers produced conform to at least A+, the EU energy label's new energy efficiency class.

The sensible use of renewable energy is an option for a greater number of Miele appliance users.

More users of Miele appliances are able to further reduce the amount of laundry detergent they use.

Increased numbers of Miele appliance users have the opportunity to actively and spontaneously reduce their consumption of resources even further.

long service life and reliability still provide a guaranteed contribution to resource conservation and climate protection, even in new model lines.

Particularly gentle processes for cleaning and drying clothes and dishes, as well as for food preparation, are also offered in new model lines as a contribution to the conservation of resources.

Uncomplicated and intuitive operability for various different groups of Miele product users remains the standard in new model lines.

Recognised environmental and social standards are complied with in the Miele supply chain.

Continuously

30/06/2014

31/12/2015

30/06/2014

30/06/2013

31/12/2013

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

Continuously

Conduct annual strategy reviews.

Expand and further improve the IT system to work with key sustainability indicators.

Certify the Dongguan plant in accordance with the ISO 14001 standard. (30/06/2013)

Certify all Miele locations in accordance with the ISO 50001 standard. (30/06/2014)

Certify the Dongguan plant in accordance with the SA8000 standard. (31/12/2015)

Create a stakeholder database and systematise the stakeholder dialog at various levels.

Incorporate a stronger international focus in dialog processes.

Implement an electronic learning tool for compliance.

Significant risks related to sustainability which could affect Miele will be identified, evaluated and integrated in the existing risk management system.

Continued development of existing technologies and the use of new technologies.

Use of compressors that offer even greater energy savings.

Development and market launch of a solar clothes dryer.

Expansion of the product line of automatic washing machines with automatic detergent dosing systems.Existing dosing devices will be further developed.

Expansion of the line of appliances offered with the Eco Feedback function for a transparent display of current energy and water use depending on the programme selected.

Proven appliance requirements, such as the 20-year long service life specification, engineering that meets demands, the use of high-quality materials and the confirmation of required character-istics in fatigue tests – all of these are still a part of the process.

Reliable technologies will be further developed and launched with new products.

Internal checklists and guidelines will be expanded in order to make the development process and the products more user-focused. (30/06/2013)

Review of current supplier management system with respect to environmental and social standards and creation of new fields of action based on the results. (30/06/2013)

Additional implementation of a contract management system for improved control of sustainability standards within the supplier management process. (31/12/2013)

Optimisation of the supplier evaluation system to better incorporate sustainability criteria. (30/06/2014)

New objectives


Processes

Energy efficiency

CO2 reduction

Resource efficiency

Employees

Ensuring recruitment of young talent and skills

Diversity and equal opportunity

Occupational safety andhealth

Awareness forsustainability

Society

Promote a solid and attractive community at Miele locations

New objectives

Key issue Objective Target date Initiative

An energy management system that meets the ISO 50001 standard has been implemented at all production sites for the purpose of further reducing energy consumption.

The specific energy consumption of 1,368 kWh/tonne of product (2011/12) has decreased by 2 percent.

In accordance with EU limits, average CO2 emissions for all cars have been reduced to 130 g/km and emissions for all light commercial vehicles (LCV) have been lowered to 175 g/km.

At least 80 percent of the outbound shipping volume is carried using sea or rail transport, with a maximum of 1.5 percent being carried by air freight.

Company CO2 emissions, which were at 560 kg/tonne of product (2011/12), have been reduced by 3 percent.

The waste material recycling rate of all production sites is extremely high after being increased to over 95 percent from 94 percent (2011/12).

Manufacturing waste, which was at 143 kg/tonne of product (2011/12), has been reduced by 2 percent.

The water consumption rate of 2.15 m3/tonne of product (2011/12) has decreased by 5 percent.

A globally standardised talent management system has been established to ensure that qualified young talent is recruited.

The compatibility of family and work life has seen further improvements as a result of expanded family services.

An integrated diversity management system ensures that diversity is a source of success and innovation while sustainably guaranteeing equal opportunities.

Preventive healthcare has been institutionalised.

The design of workplaces to accommodate older employees has been optimised.

The company's IF – injury frequency (not including commuting accidents) – has been reduced by 10 percent against fiscal year 2011/12.

All Miele employees have been made aware of the issue of sustainability through training and information sessions.

Company involvement in the areas of learning/education and art/culture will continue at its current level.

30/06/2014

30/06/2014

30/06/2016 (car)30/06/2018 (LCV)

Continuously

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

30/06/2014

Continuously

Upgrade measurement techniques and analysis software, improve controlling.

Identify potential based on analyses of the current situation. (30/06/2013)Derive individual location-specific initiatives from the analysis of potential and implement said initiatives.

Convert the Miele vehicle fleet to low-carbon vehicles within the scope of equipment replacements. A progress review will take place annually on 30 June.

Select environmentally friendly transport modes using the CO2 calculation tool in accordance with the Miele directive for choosing transport services. A progress review will take place annually on 30 June.

Implement all initiatives aimed at reducing CO2, such as reducing the amount of energy used at company locations and engineering the low-carbon distribution of goods.

Optimise production processes and utilise new processing technologies.

Identify further potential for reduction by conducting detailed location-based analyses and deriving and implementing appropriate initiatives.

Optimise and renovate the water system

Equip existing talent-management activities with a stronger international focus. Establish standardised succession planning.

Expand family services to include additional locations in order to offer solutions that meet the individual needs of more local employees (e.g. childcare, counselling in case of sickness or dependancy on care, holiday programmes for schoolchildren).

Launch the "Fokus Frauen" (Focus on Women) diversity project in 2013.

Expand company activities as part of a systematic health management programme by the company.

Carry out further ergonomic studies at all production sites and implement appropriate initiatives (31/12/2013).

Update hazard analyses. Implement appropriate improvement initiatives.

A training concept is under developement (30/06/2013).Implement the concept at information sessions and workshops (30/06/2014).

Develop a donation policy.Continue the support of youth organisations in the county of Gütersloh.Sponsorship of the Westfälischen Kammerphilharmonie (Westphalian Chamber Philharmonic Orchestra) by the Miele Foundation, initially until 2013.Support of the "Ferienspiele" (holiday games).

GRI Index

1. Strategy and analysis

1.1 Statement from the board of management

1.2 Impacts of business activity, as well as risks and opportunities

2. Organisational profile

2.1 Name of the organisation

2.2 Primary brands, products and services

2.3 Organisational structure

2.4 Location of organisation's headquarters

2.5 Countries in which the organisation operates

2.6 Ownership structure and legal form

2.7 Markets served

2.8 Size of the organisation

2.9 Significant changes regarding size, structure or ownership

2.10 Awards

3. Report parameters

3.1 Reporting period

3.2 Publication date of most recent previous report

3.3 Reporting cycle

3.4 Contact person for questions regarding the report

3.5 Process for defining report content

3.6 Boundary of the report

3.7 Limitations on the scope or boundary of the report

3.8 Reporting basis

3.9 Data measurement techniques and the bases of calculations

3.10 Restatements of information

3.11 Changes from previous reporting periods in the scope, boundary or measurement methods applied

3.12 GRI Index

3.13 External assurance of the report

4. Corporate governance, commitments and engagement

4.1 Governance structure of the organisation

4.2 Independence of the chairperson of the highest governance body

4.3 Number of members of the highest governance body who are independent

4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest

governance body

4.5 Link between compensation for the members of the executive board and the organisation's performance

regarding sustainability

4.6 Mechanisms for avoiding conflicts of interest

4.7 Qualification and expertise of the members of the highest governance body on economic, environmental

and social matters

4.8 Mission or value statements, codes of conduct and principles relevant to sustainability

4.9 Review of the organization's sustainability performance by the highest governance body

4.10 Assessment of the highest governance body's performance regarding sustainability

4.11 Use of the precautionary principle

4.12 Support for external economic, environmental and social activities

4.13 Memberships in associations and advocacy organisations

4.14 Stakeholder groups engaged

4.15 Basis for the identification and selection of stakeholders

4.16 Approaches to stakeholder engagement

4.17 Topics raised by the stakeholders

Organisational and report profile Reporting

degreeReferences

SR pp. 2-3

SR pp. 11-12

SR front cover

SR front cover, p. 5, online

online

SR p. 5

SR p. 5, online, c

SR p. 5, c

SR p. 5, online, c

SR pp. 5-7, F&F pp. 4-5, 24, c

c

SR p. 9, online

SR front cover, F&F front cover

SR front cover

SR front cover

imprint

SR front cover, p. 13, F&F p. 8




online, c

c

c

F&F pp. 36-38

c

online, c

c

c

online, c

c

online

c

online

SR pp. 14-15, c

c

SR p. 11

SR pp. 17-19, online

SR pp. 17-19, online

SR pp. 11-13, 17-19, online

SR pp. 17-19

SR pp. 17-19

SR pp. 11-13, 17-19, F&F p. 8

The following GRI Index is a shortened version. A detailed response to the GRI indicators including other online references can be found on

our website at www.miele-sustainability.com/gri-index. Miele reports on all GRI standard indicators and thereby conforms to the application

level A. This was checked and verified by the Global Reporting Initiative.


Management approach and performance indicators Reporting

degreeReferences

Economic

Management approach

EC1 Direct economic value generated and distributed

EC2 Financial impacts of climate change

EC3 Defined benefit plan obligations

EC4 Financial assistance received from the government

EC5 Ratio of standard entry level wage to the local minimum wage

EC6 Business policies, practices and percentage of expenditures spent on local suppliers

EC7 Procedures for local hiring and proportion of senior management hired from the local community

EC8 Development and impact of investments provided for public benefit

EC9 Indirect economic impacts

Environment

Management approach

EN1 Materials used by weight or volume

EN2 Proportion of recycled materials

EN3 Direct energy consumption

EN4 Indirect energy consumption

EN5 Energy savings

EN6 Energy efficient products and services

EN7 Initiatives to reduce indirect energy consumption

EN8 Water withdrawal

EN9 Water sources affected by withdrawal of water

EN10 Percentage and total volume of water recycled and reused

EN11 Size of land used in protected areas

EN12 Impacts of products and services on protected areas or areas of high biodiversity

EN13 Habitats protected or restored

EN14 Strategies, current actions and future plans for managing impacts on biodiversity

EN15 Number of endangered species in locations affected by operations

EN16 Direct and indirect greenhouse gas emissions

EN17 Other relevant greenhouse gas emissions

EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved

EN19 Emissions of ozone depleting substances

EN20 NOx, SO2 and other significant emissions

EN21 Total water discharge

EN22 Quantity of waste by type and disposal method

EN23 Significant spills of pollutants

EN24 Transported, imported, exported and treated hazardous waste

EN25 Impacts of the organisation's water discharge and runoff on biodiversity

EN26 Initiatives to mitigate the environmental impact of products

EN27 Percentage of products for which packaging materials were returned

EN28 “Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with

environmental laws and regulations

EN29 Environmental impacts of transporting products, materials and employees

EN30 Environmental expenditures and investments

–

–

–

–

–

–

–

SR pp. 5-8

SR pp. 5-8, 54-56, F&F pp. 4-6, 30, c

c

F&F p. 6, online, c

c

SR p. 45, c

F&F p. 15, c

c

SR pp. 55-56, F&F p. 30, c

c

SR pp.14-15, 33-41, F&F pp. 16-23, 32-33, 35

SR pp. 34-35, F&F pp. 13-14

SR pp. 34-35, F&F p. 14, c

c

c

SR pp. 37-39, F&F p. 16

SR pp. 24-28, F&F pp. 10-12

SR pp. 40-41

SR pp. 34-35, F&F p. 21

c

c

c

c

c

c

c

SR pp. 37-39, F&F pp. 17-18, 22

SR pp. 37-39, 40-41, F&F p. 17

SR pp. 37-39, 40-41, F&F p. 17

c

F&F p. 18, c

F&F p. 21, online

SR p. 35, F&F p. 19

c

c

online

SR pp. 21-22, 24-28, F&F pp. 10-12, 14, online

online, c

c

SR pp. 40-41, F&F p. 22, c

F&F p. 23

}

37

This indicator is fully reported. This indicator has been partially reported.

– We do not currently report this indicator.light grey Indicators marked light grey are additional indicators for which a response is optional.

Legend SR Sustainability Report 2013

F&F 2013 Facts and figuresOnline Link to www.miele-sustainability.com and www.miele.dec You can find a comment about this indicator in the detailed GRI Index at www.miele-sustainability.com/gri-index

38

GRI Index

Management approach and performance indicators Reporting

degreeReferences

Employees

Management approach

LA1 Total workforce by employment type and region

LA2 Employee turnover

LA3 Benefits provided solely to full-time employees

LA4 Percentage of employees covered by collective bargaining agreements

LA5 Minimum notice period(s) regarding significant operational changes

LA6 Percentage of workforce represented in health and safety committees

LA7 Injuries, occupational diseases, absenteeism, and number of work-related fatalities

LA8 Preventative health care, counselling and training

LA9 Occupational safety agreements with trade unions

LA10 Vocational and further education initiatives

LA11 Knowledge management and lifelong learning

LA12 Performance assessment and career development planning

LA13 Diversity in senior management structures and among employees

LA14 Statistical comparison of men's and women's salaries

Human rights

Management approach

HR1 Human rights aspects in investment agreements

HR2 Assessment of key suppliers' observance of human rights

HR3 Employee training on human rights

HR4 Incidents of discrimination and actions taken

HR5 Business activities in which the right to exercise freedom of association and collective bargaining is at risk

HR6 Business activities that involve the risk of child labour

HR6 Business activities that involve the risk of forced or compulsory labour

HR8 Training of security personnel in aspects of human rights relevant to the particular business activity

HR9 Incidents of violations involving the rights of indigenous peoples

Society

Management approach

SO1 Impact of business activity on communities or regions

SO2 Business units analysed for risks related to corruption

SO3 Employee training regarding anti-corruption

SO4 Incidents of corruption and actions taken

SO5 Public policy positions and participation in public policy development and lobbying

SO6 Contributions to political parties and politicians

SO7 Lawsuits due to anti-competitive behaviour

SO8 Fines resulting from the violation of laws and regulations

Product responsibility

Management approach

PR1 Assessed life cycle stages with respect to health and product safety

PR2 Non-compliance with regulations concerning health and product safety

PR3 Legal obligation to provide information on products and services

PR4 Non-compliance with legal and voluntary obligations to provide information on products and services

PR5 Measurement of customer satisfaction

PR6 Adherence to laws, standards and voluntary rules of conduct related to marketing communications

PR7 Non-compliance with legal and voluntary regulations related to marketing communications

PR8 Number of justified complaints concerning the protection of privacy

PR9 Significant fines resulting from violations of legal regulations concerning the purchase

and use of products

–

–

–

SR pp. 43-45, 46-48, 50-52, 52-53

SR p.43, F&F pp. 24, 25,27

SR p. 44, F&F p. 25, c

c

online, c

c

online

SR pp. 52-53, F&F p. 29, c

SR pp. 52-53, F&F p.28, online

c

SR pp. 46-48, F&F p. 26, c

SR pp. 46-48, online, c

SR pp. 46-48, c

SR pp. 50-52, F&F pp. 24, 28

c

SR pp. 14-15, 43, F&F p. 34, online

c

SR pp. 30-31, F&F p. 15

c

SR p. 50, c

SR p. 30, online, c

online, c

online, c

c

c

SR pp. 19, 55-56, online

c

online, c

online

online

SR p. 19

c

c

c

SR pp. 21-23, 24-28, online

SR pp. 21-23

c

c

SR p. 23, online

c

c

c

c


Principle GRI References

The Miele & Cie. KG UN Global Compact progress report

Human rights

Principle 1 Support and respect for international human rights

Principle 2 Zero involvement by the company in human rights violations

Labour standards

Principle 3 Protection of freedom of association and the right to collective bargaining

Principle 4 Elimination of and all forms of forced labour.

Principle 5 Elimination of child labour

Principle 6 No hiring or employment discrimination


Principle 7 Support for a preventive approach in dealing with environmental issues

Principle 8 Promotion of initiatives for a greater sense of environmental responsibility

Principle 9 Development and distribution of environmentally friendly technologies

Fighting corruption

Principle 10 Advocacy against corruption of any kind, including extortion and bribery

EC5, LA4, LA6-9, LA13-14, HR1-9, SO5, PR1-2, PR8

HR1-9, SO5

LA4-5, HR1-3, HR5, SO5

LA4-5, HR1-3, HR5, SO5

HR1-3, HR6, SO5

EC7, LA2, LA13-14, HR1-4, SO5

EC2, EN18, EN26, EN30, SO5

EN1-30, SO5, PR3-4

EN2, EN5-7, EN10, EN18, EN26-27, EN30, SO5

SO2-6

Imprint

Publisher: Miele & Cie. KGCorporate CommunicationsCarl-Miele-Straße 2933332 Gütersloh

Editor and project coordinator: Ursula Wilms, Miele & Cie. KG

Data and project management: Sebastian Wegener, Miele & Cie. KG

Conception: Schlange & Co. GmbH, Hamburg

Design, graphics and layout: Büro für Grafische Gestaltung, Kerstin Schröder, Bielefeld

Photography: Christian Ring, Bielefeld

Printed by: Neef + Stumme GmbH & Co. KG, WittingenPrinted on FSC® Recycled paper

Legally responsible for content: Carsten Prudent, Miele & Cie. KG

Contact:Ursula WilmsPublic RelationsTelephone +49 (0 ) 52 41/89-19 58Telefax +49 (0 ) 52 41/89-19 50E-mail: [email protected]

www.miele-sustainability.comwww.miele-presse.de

The 2013 sustainability report and the accompanying Facts & Figures are also available in German.

Facts & Figures - Mielepress.miele.com/media/presse/images/Miele_Facts_and... · 2014-09-08 · U1...

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Transcript of Facts & Figures - Mielepress.miele.com/media/presse/images/Miele_Facts_and... · 2014-09-08 · U1...