Factiva for Salesforce User Guide This user guide helps you get the most from “Factiva for Salesforce.” The “Factiva for Salesforce” application can be found within your Salesforce.com instance. You should see three Factiva tabs in your main Salesforce navigation, namely “Factiva Company Profile,” “Factiva Radar” and “Factiva Group Alerts.”

If not immediately visible, you should find these three Factiva tabs under the down arrow to the right of your main Salesforce navigation, as seen below.

If the three Factiva tabs do not appear in the main navigation, it is possible to promote the three tabs to the main navigation. To do so, click on your name on the top right corner and select “My Settings” followed by “Display & Layout” and “Customize My Tabs.” In the “Available Tabs” section you will find three Factiva items “Factiva Company Profile,” “Factiva Radar” and “Factiva Group Alerts.” Click on each and click the “Add” button. Thereafter, move the three items Up or Down under “Selected Tabs” to suit your needs. Additionally, the “Factiva for Salesforce” application can be accessed from the dropdown on the top right corner of your Salesforce.com instance if you click “Factiva.”

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On first accessing “Factiva for Salesforce” you may be asked to establish a connection with Factiva.

You may be directed to the Factiva login screen where you can enter the Factiva User ID and Password provided to you.

If you don’t have a Factiva login, please contact your Factiva Client Administrator or your Factiva Account Executive. If you are unable to get the assistance you need, please contact service@dowjones.com. Next, let’s look at the three Factiva tabs.

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1. Factiva Group Alerts Recent news on topics of interest appears within “Factiva Group Alerts.” News can be filtered by Publication, Web News or Blog source and can be sorted by Most Recent, Oldest First, Relevance or Arrival Time. Article headlines can be viewed 50 articles at a time. It’s possible to share articles from “Factiva Group Alerts” via Chatter to the Salesforce.com “Home” page to share with your colleagues. Articles can also be printed for later reading. To set-up new Factiva Group Alerts, please ask your Factiva Client Administrator to put them in place for you. If you are unable to get the assistance you need, please contact service@dowjones.com.

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2. Factiva Radar Changes in news volume at the intersection of companies you are interested in and topics that matter to you are illustrated in “Factiva Radar.” The radar is sensitive to 7, 14, 30, 60 and 90 day changes and reductions/increases in news volume. A red circle shows increased volume of news, grey circles indicate lower news volume. Factiva Radar can be used to identify changes in the marketplace. Up to 25 company lists can be displayed within the Radar in Factiva for Salesforce, with as many as 500 companies per list. You can create your own company lists in your Radar in Factiva for Salesforce in the “COMPANY LIST” dropdown. Additionally, you can ask your Factiva Client Administrator to put in place. Factiva for Salesforce also supports Screening Lists, where Factiva maintains lists of companies that satisfy varying criteria. Topic views such as Financial Performance, Bankruptcy and Ownership Changes can be applied. Ask your Factiva Client Administrator to set-up your topic views as preferred. News can be sorted by News Ascending, News Descending, Company Ascending, Company Descending, Sales Ascending or Sales Descending.

At the intersection point of companies and topics, a click on a news volume circle directs you to the full text of the articles powering that volume indicator. It’s possible to share articles from “Factiva Radar” via Chatter to the Salesforce.com “Home” page to share with your colleagues. The article viewer can be toggled between Split View and Full View. Click “< BACK” to return to “Factiva Radar.”

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Factiva Radar Alerting Email alerts can be setup to alert the user up to twice a day on articles of interest at the intersection of companies they are interested in and topics they care about. For example, news on Management Moves as they pertain to Automobile Companies can be delivered straight to your inbox.

Manage Factiva Radar Alerting Alerts can be managed or deleted through the “Manage Alerts” component.

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3. Factiva Company Profile Use the “Factiva Company Profile” tab to conduct look-ups on companies of interest to you. Factiva will provide company address and contact details; stock price activity; key executives; business description; key financials; peer groups; news. A new search allows infinite company look-ups.

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Factiva Integration into Salesforce.com Account Pages A powerful piece of available functionality is the display of Factiva’s Company Profile information within Salesforce Account pages. On first accessing an Account page, the Factiva component may appear without news or data.

To populate the section, click “link this account” and select the correct company from our pop-up.

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Thereafter, relevant news and data will populate into the Account page.

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Adding Companies to Factiva Radar from Salesforce.com Account Pages When on an Account page within Salesforce.com, “Factiva for Salesforce” provides an option, at the top of the page, to “Add to Factiva Radar.”

This allows the adding of an Account to a company list within Factiva Radar.

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Sharing Articles via Chatter

Articles shared from “Factiva Company Profile” or “Factiva Radar” or a Salesforce Account page will appear, along with any comments, within Chatter, if Chatter has been installed by your Salesforce administrator.

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Factiva Session Management If you wish to logout of Factiva for Salesforce, click on the “+” symbol to the right of the main navigation in Salesforce.com and select “Factiva Session Management.” Thereafter, click “LOGOUT FACTIVA SESSION.”

If you require assistance in using Factiva for Salesforce, please contact you your Factiva Client Administrator or your Factiva Account Executive. If you are unable to get the assistance you need, please contact service@dowjones.com.

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