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Facilities Access Service

Module Wholesale Broadband Agreement

This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form

of Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.

Roadmap

SFAA - Wholesale Broadband Agreement – Facilities Access Service Module

Roadmap

The Facilities Access Service Module sets out the following terms and conditions which apply to

nbn’s supply of the Facilities Access Service:

the Service Description for the Facilities Access Service;

the Service Technical Specification for the Facilities Access Service;

the Service Levels Schedule for the Facilities Access Service;

the Facilities Access Service Price List;

the Service Terms for the Facilities Access Service; and

the Facilities Access Service Fair Use Policy.

Service Description Facilities Access Service Module

Wholesale Broadband Agreement



SFAA – Wholesale Broadband Agreement - Service Description - Facilities Access Service Module

Copyright

This document is subject to copyright and must not be used except as permitted below or under the

Copyright Act 1968 (Cth). You must not reproduce or publish this document in whole or in part for

commercial gain without the prior written consent of nbn. You may reproduce and publish this document in

whole or in part for educational or non-commercial purposes as approved by nbn in writing.

Copyright © 2017 nbn co limited. All rights reserved. Not for general distribution.

Disclaimer

This document is provided for information purposes only. The recipient must not use this document other

than with the consent of nbn and must make its own inquiries as to the currency, accuracy and

completeness of this document and the information contained in it. The contents of this document should

not be relied upon as representing nbn’s final position on the subject matter of this document, except

where stated otherwise. Any requirements of nbn or views expressed by nbn in this document may change

as a consequence of nbn finalising formal technical specifications, or legislative and regulatory

developments.

Environment

nbn asks that you consider the environment before printing this document.

Service Description Facilities Access Service Module


Version Description Effective Date

3.0 First issued version of WBA 3 17 November 2017

Introduction


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Introduction

This Service Description describes the Facilities Access Service. This document forms part of the

Facilities Access Service Module.

Roadmap

A roadmap describing the structure of this Service Description for the Facilities Access Service

follows for the assistance of Customer.

Part A: The Facilities Access Service

Part A describes what the Facilities Access Service is.

Part A: The Facilities Access Service Page

1 Service Description 5

2 Types of POIs 5

3 Types of facilities 7

Part B: Service Elements

Part B describes the four Service Elements of the Facilities Access Service.

Part B: Service Elements Page

4 nbn™ Building Entry Service 9

5 ODF Termination 10

6 Cross Connect 12

7 Co-location 14

Part C: Access to facilities

Part C describes the nature of building entry and access rights (including rights other than those

offered under the nbn™ Building Entry Service) which may be required by Customer in order for

nbn to supply the Facilities Access Service.

Part C: Access to facilities Page

8 Building Entry Rights 17

9 Authorised Persons 17

10 Physical access 18

Part D: General conditions of supply

Introduction


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Part D sets out general conditions which apply to the supply of the Facilities Access Service to

Customer.

Part D: General conditions of supply Page

11 Use of the Facilities Access Service 21

12 nbn™ Network Boundaries 21

13 Availability and exclusions 22



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Section 1 describes the Facilities Access Service.

1. Service Description

The Facilities Access Service:

permits interconnection between the Customer Network and the nbn™ Network at

Established POIs;

is not available at Temporary POIs;

can be used by Customer to interconnect with the nbn™ Network for all access

technologies, with specific options required only for the nbn™ Satellite Network; and

comprises the following four Service Elements which Customer may order in different

combinations according to the type of interconnection Customer wishes to implement:

Service Element Purpose

nbn™ Building Entry Service Enables Customer to install, house, operate, test, maintain

and remove lead-in or backhaul transmission cables at a POI Site that is located within a Type 1 Facility.

ODF Termination Enables Customer’s lead-in or backhaul transmission cables to

be connected by nbn to an ODF Termination Point on the nbn™ ODF at a POI Site.

Cross Connects Provides point-to-point connectivity between specified pairs of locations presented on nbn™ ODFs.

Co-location Enables Customer to install, house, operate, test, maintain and remove Customer Active Equipment in Equipment Racks.

Each Service Element of the Facilities Access Service may be ordered separately in respect of each

Established POI, except for the nbn™ Building Entry Service, which is only available in respect of

POI Sites located in Type 1 Facilities.

Section 2 describes the two types of POIs in respect of which the Service Elements of the Facilities

Access Service are made available by nbn.

2. Types of POIs

(a) nbn makes the Service Elements of the Facilities Access Service available in respect of all

Established POIs whether they have an Incorporated Aggregation Node Site or an Annexed

Aggregation Node Site, except that nbn only makes the nbn™ Building Entry Service

available as set out in section 1 (in respect of POI Sites located in Type 1 Facilities).

Note: Type 1 Facilities host POI Sites that have Incorporated Aggregation Node Sites.

(b) Where a POI Site has an Incorporated Aggregation Node Site, each of the Service

Elements of the Facilities Access Service are made available in respect of that POI Site or

Aggregation Node Site (as applicable) as illustrated in Figure 1 below:



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Figure 1: POI Site with Incorporated Aggregation Node Site

(c) Where a POI Site has an Annexed Aggregation Node Site, each of the Service Elements of

the Facilities Access Service are made available in respect of that POI Site or Aggregation

Node Site (as applicable) as illustrated in Figure 2 below:



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Figure 2: POI Site with an Annexed Aggregation Node Site

(d) As at the date of this document:

(i) 117 of the 121 POIs are POI Sites that have Incorporated Aggregation Node Sites;

and

(ii) 4 of the 121 POIs are POI Sites that have Annexed Aggregation Node Sites.

Section 3 describes the types of facilities at which the Facilities Access Service may be supplied.

3. Types of facilities

Type 1 Facilities 3.1

(a) Type 1 Facilities are buildings that are owned, operated or controlled by nbn or a Related

Body Corporate of nbn, and at which a POI is established.

(b) POIs at Type 1 Facilities have Incorporated Aggregation Node Sites.

Type 2 Facilities 3.2

(a) Type 2 Facilities are buildings, other than Type 1 Facilities, at which a POI is established.

(b) POIs at Type 2 Facilities may have Incorporated Aggregation Node Sites or Annexed

Aggregation Node Sites.

(c) nbn’s ability to supply the Facilities Access Service, and nbn's obligations under this

Agreement, in respect of Type 2 Facilities are dependent on and subject to nbn having

(and continuing to have) contractual rights:

(i) to access and use the Underlying Facility Provider’s premises; and

(ii) to pass on those rights of access and use to Customer.



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Section 4 applies to the supply of the nbn™ Building Entry Service as a Service Element of the

Facilities Access Service. Customer’s Building Entry Rights more generally are dealt with in section

8 of this document.

4. nbn™ Building Entry Service

Description 4.1

(a) The nbn™ Building Entry Service:

(i) enables Customer to install, house, operate, test, maintain and remove lead-in or

backhaul transmission cables at a POI Site that is located within a Type 1 Facility;

and

(ii) can be used by Customer in conjunction with other Service Elements of the

Facilities Access Service and the nbn™ Ethernet Product as described in section

4.3.

(b) The nbn™ Building Entry Service is not available at Type 2 Facilities.

nbn and Customer rights and obligations 4.2

(a) The following table sets out the obligations of nbn and Customer in relation to the supply

of the nbn™ Building Entry Service:

Party responsible

Obligation

nbn Grant rights to Customer to install a lead-in or backhaul transmission cable

(containing up to a maximum of 72 fibres) between the “starter duct” and the “cable chamber”

Grant rights to Customer to house, operate, test, maintain and remove that cable between the “starter duct” and the ODF Termination Point

Conduct initial planning and inspection work (a feasibility study) before Customer installs lead-in or backhaul transmission cables

Conduct a post-installation inspection and approval assessment after Customer installs lead-in or backhaul transmission cables

Customer Comply with all reasonable directions given by nbn in relation to the installation,

housing, operation, testing, maintenance and removal of a lead-in or backhaul transmission cable

(b) The nbn™ Building Entry Service does not confer a right on Customer to connect or

disconnect lead-in or backhaul transmission cables to or from the ODF Termination Point.

Use of the nbn™ Building Entry Service 4.3

(a) To interconnect Customer lead-in or backhaul transmission cable to an NNI in respect of a

POI in a Type 1 Facility, Customer must acquire the nbn™ Building Entry Service, ODF

Termination and Cross Connect, as illustrated in Figure 3 below.



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(b) Customer’s responsibilities in relation to the nbn™ Building Entry Service include:

(i) presenting its lead-in or backhaul transmission cables entering a Type 1 Facility (as

installed using the nbn™ Building Entry Service) at nbn’s cable chamber in a

manner that enables nbn to carry those cables through to the nbn™ ODF, for the

purposes of connection to the ODF Termination Point as described in section 5; and

(ii) ordering ODF Termination as required for the installation by nbn of Customer’s

lead-in or backhaul transmission cables (introduced using the nbn™ Building Entry

Service) from nbn’s cable chamber through to the nbn™ ODF.

Figure 3: The “hand-off point” depicted here between the nbn™ Building Entry Service and ODF

Termination indicates the point where Customer’s lead-in or backhaul transmission cables entering a

Type 1 Facility, as installed using the nbn™ Building Entry Service, must be presented by Customer.

Section 5 applies to the supply of ODF Termination as a Service Element of the Facilities Access

Service.

5. ODF Termination

nbn and Customer obligations 5.1

(a) ODF Termination enables Customer's lead-in or backhaul transmission cables to be

connected by nbn to an ODF Termination Point on the nbn™ ODF in respect of a POI Site.

(b) The following table sets out nbn's and Customer’s obligations in connection with the

supply of ODF Termination:

Party responsible

Facility type

Obligation

nbn Type 1 Procure, install and maintain optical cable trays within the Site



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Party responsible

Facility type

Obligation

Boundaries of the relevant POI Site for the purposes of supporting

the Customer’s lead-in or backhaul transmission cables

nbn Type 2 Procure that there are optical cable trays within the Site Boundaries

of the relevant POI Site for the purposes of supporting Customer’s lead-in or backhaul transmission cables.

Note: Customer must still obtain all necessary Building Entry Rights as set out in section 8.

Customer Type 1 and Type 2

Procure lead-in or backhaul transmission cables that are or will be connected to the ODF Termination Point at the relevant POI Site

Customer Type 1 Engage an nbn-approved contractor to install Customer’s lead-in or

backhaul transmission cables in optical cable trays up to the cable chamber at the relevant POI Site

Customer Type 2 Engage an nbn-approved contractor to install Customer's lead-in or

backhaul transmission cables in optical cable trays up to the ODF Termination Point at the relevant POI Site

nbn Type 1 Install Customer's lead-in or backhaul transmission cable presented

by Customer at the cable chamber to the ODF Termination Point at the relevant POI Site

nbn Type 1 and Type 2

Connect Customer’s lead-in or backhaul transmission cable to an ODF Termination Point at the relevant POI Site

Customer Type 1 and Type 2

Operate and maintain Customer's lead-in or backhaul transmission cables in optical cable trays

(c) nbn is not responsible for, and Customer must obtain, all necessary rights to install its

lead-in or backhaul transmission cables and access and use optical cable trays and other

infrastructure located at Type 2 Facilities.

Conditions of connection to an ODF Termination Point 5.2

(a) nbn will undertake the physical connection of Customer’s lead-in or backhaul transmission

cables to an ODF Termination Point.

(b) Customer may only order up to a maximum of two full optical fibre termination trays (i.e.

2 x 72 fibres) (in aggregate) for an ODF Termination Point at a relevant POI Site.

(c) Customer must not (including by an nbn-approved contractor):

(i) undertake or permit the physical connection of Customer’s lead-in or backhaul

transmission cables to an ODF Termination Point; or

(ii) invite, permit or cause any third party to access or attempt to access any nbn™

ODF.

(d) nbn does not support the installation and connection of multi mode fibre optic cables to an

ODF Termination Point.



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Section 6 applies to the supply of Cross Connect as a Service Element of the Facilities Access

Service.

6. Cross Connect

(a) Cross Connect enables Customer to achieve point-to-point connectivity between specified

pairs of locations on nbn™ ODFs at an Established POI.

(b) nbn will procure, install and maintain a pair of single mode fibre optic cables at or in

respect of the relevant POI Site and/or Aggregation Node Site (as applicable) at any of the

following locations on an nbn™ ODF:

(i) the designated point associated with an NNI;

(ii) the designated ODF Termination Point at which a lead-in or backhaul transmission

cable is presented;

(iii) the designated Co-location Connection Point at which Co-location is presented; and

(iv) the designated point at which any other connection located within the relevant

building or buildings is presented.

Note: If a POI Site has an Annexed Aggregation Node Site, a Cross Connect may be performed between two

physically separate nbn™ ODFs in the POI Site and Annexed Aggregation Node Site respectively.

(c) Figure 4 below illustrates the permissible connections that can be established in respect of

a POI by Customer acquiring Cross Connect.

Figure 4: Logical connectivity diagram of permissible Cross Connections



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(d) In respect of Cross Connects referred to in section 6(b)(ii):

(i) the Customer must supply, operate and maintain the lead-in or backhaul

transmission cables; and

(ii) Customer's lead-in or backhaul transmission cables must carry Customer's traffic

to one of the following points outside the relevant POI Site:

(A) a point outside the building or buildings in which the POI Site is located; or

(B) a point within the building or buildings in which the POI Site is located, but

which is outside the Site Boundary of the POI Site itself.

(e) Customer must not and must not allow Customer Personnel to:

(i) install cross connect cables into any nbn™ ODF;

(ii) access, or attempt to access or invite, permit or cause any third party to access

any cross connect cables; or

(iii) connect the Customer Network to the network of any third party within any

relevant POI Site or Aggregation Node Site, except where that connection is

established through an nbn™ ODF and the supply of Cross Connect by nbn.

(f) Where Customer orders Cross Connect between a designated point on an nbn™ ODF and a

point at which any Other Customer has a designated point on the nbn™ ODF, Customer

must:

(i) obtain the Other Customer's written authorisation (in a form provided by nbn) to

have nbn perform that Cross Connect; and

(ii) provide a copy of that written authorisation to nbn.

(g) nbn will not provide cross connect cables in the form of multimode fibre optic cables or

electrical cables (such as CAT6 or co-axial cables).

(h) The following table sets out the party responsible for acquiring Cross Connect between

specified points on an nbn™ ODF:

Connection to be established between: Person responsible for

acquiring Cross Connect Location 1 Location 2

NNI Customer's lead-in or backhaul transmission

cable

Customer

Co-location Connection Point

Any other connection located on the nbn™ ODF

Customer

Customer's lead-in or backhaul transmission cable

Customer

NNI Customer

Any other Co-location Connection Point Customer or Other Customer



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(i) nbn will be responsible for the following in respect of each Cross Connect supplied by nbn

to Customer:

(i) performing the Cross Connect within the nbn™ ODF;

(ii) providing the materials used to perform the Cross Connect within the nbn™ ODF;

and

(iii) ongoing maintenance of the Cross Connection.

Section 7 applies to the supply of Co-location as a Service Element of the Facilities Access Service.

7. Co-location

Description 7.1

(a) Co-location enables Customer to install, house, test, operate, maintain and remove

Customer Active Equipment in an Equipment Rack.

(b) Co-location:

(i) is supplied subject to availability at the relevant Aggregation Node Site;

(ii) provides Customer with access to and use of an Equipment Rack described in

section 7.2(a)(i) which is located on an area of the Aggregation Node Site known

as rack space;

(iii) allows Customer to install, house, test, operate, maintain and remove Customer

Active Equipment in the Equipment Rack;

(iv) includes pre-cabled and pre-terminated single mode optic fibres within the

Equipment Rack in which Customer Active Equipment is installed;

(v) includes the installation and maintenance of 24 pre-cabled and pre-terminated

single mode fibre tie cables between the nbn™ ODF at the Aggregation Node Site

and the fibre patch panel in the relevant Equipment Rack;

(vi) includes access to an electronic key (where available) stored at, and activated for,

the relevant Aggregation Node Site (subject to section 10) which allows Customer

to physically access Equipment Racks for a pre-determined period of time; and

(vii) includes the supporting infrastructure and services (such as power, lighting,

temperature and ventilation conditions) specified in the Service Technical

Specification for the Facilities Access Service.

(c) If an electronic key is unavailable in respect of an Equipment Rack, nbn will provide an

alternative means of accessing the Equipment Rack as notified by nbn to Customer from

time to time.

Equipment Racks 7.2

(a) Customer may:

(i) order an Equipment Rack to house Customer Active Equipment as either a lockable

full height Equipment Rack or a lockable half height Equipment Rack, subject to

availability;



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(ii) order a maximum of 2 Equipment Racks (being either full height or half height) at

an Aggregation Node Site; and

(iii) request that nbn augment the 24 fibre tie cables referred to in section 7.1(b)(v)

up to a maximum of 72 pre-cabled and pre-terminated single mode fibre tie cables

subject to and in accordance with the Service Technical Specification for the

Facilities Access Service.

(b) nbn will:

(i) procure, install, manage and maintain Equipment Racks in the rack space in

accordance with the WBA Operations Manual; and

(ii) use reasonable endeavours to ensure that Equipment Racks meet the specifications

set out in the Service Technical Specification for the Facilities Access Service.

Conditions: Customer Active Equipment 7.3

(a) Customer is responsible for the installation, housing, testing, operation, maintenance,

removal and security of all Customer Active Equipment installed in an Equipment Rack and

for ensuring that the Customer Active Equipment complies with this Agreement.

(b) Prior to installing any Customer Active Equipment in an Equipment Rack, Customer must:

(i) notify nbn of the make and model of that Customer Active Equipment and its laser

class as per AS/NZS 2211.1 or IEC 60825.1; and

(ii) obtain nbn’s written consent (such consent not to be unreasonably withheld or

delayed) to the installation of that Customer Active Equipment.

(c) nbn will not have unreasonably withheld or delayed its consent to the installation of

Customer Active Equipment if nbn is not entitled to allow the installation of such

equipment in that facility (including by reason of the contractual rights of access (if any)

nbn has to a Type 2 Facility).

(d) Customer must not use any Customer Active Equipment installed in an Equipment Rack

other than for purposes related to the transmission of traffic using nbn™ Ethernet, unless

authorised by nbn in writing (which authorisation may be given, revoked or varied in

nbn's absolute discretion).

Conditions: cabling 7.4

(a) Co-location does not include any Cross Connect.

(b) Customer must not perform any cabling works externally to Equipment Racks made

available as part of Co-location including the installation or attempted installation of any

cross connect cables between separate Equipment Racks.

(c) Customer must order Cross Connect if Customer wishes to establish a connection between

two or more Equipment Racks in rack space.

Conditions: locks, keys, access cards and security 7.5

(a) nbn may supply keys and access cards to Customer from time to time.

(b) Customer must not:



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(i) access an Equipment Rack until nbn provides Customer with access in accordance

with section 10; or

(ii) tamper with, modify or remove any lock or locking mechanism provided by nbn in

connection with any Equipment Rack.

(c) Customer must:

(i) comply with any directions of nbn or the Underlying Facility Provider concerning

the use and storage of an electronic key or other key; and

(ii) notify nbn immediately after becoming aware of any lock, key or access card

provided by nbn which has been lost, stolen or is defective.

(d) Customer may install cameras in an Equipment Rack supplied to Customer in a Type 1

Facility and, when the Underlying Facility Provider has consented, in a Type 2 Facility, on

the condition that:

(i) nbn is reasonably satisfied that such cameras will not make direct visual or audio-

visual recordings of areas external to those Equipment Racks;

(ii) Customer complies with any instructions given to Customer by nbn or the

Underlying Facility Provider in relation to the installation and use of such cameras;

(iii) following a reasonable request by nbn (which includes for purposes related to

resolving or settling a disagreement or dispute), Customer:

(A) promptly provides to nbn a copy of any visual and audio visual recordings

that have been made; and

(B) grants to nbn a non-exclusive, royalty-free, transferrable, perpetual,

irrevocable and worldwide licence (with a right to sublicense) to copy,

communicate, adapt, modify or use in any other way whatsoever those

visual and audio visual recordings; and

(iv) in the case of cameras installed in Type 2 Facilities, Customer complies with such

other conditions as may be imposed by the Underlying Facility Provider from time

to time.



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Section 8 sets out the Building Entry Rights required in connection with the Facilities Access

Service.

8. Building Entry Rights

(a) The Building Entry Rights referred to in this section 8 are the rights to install, house,

operate, test, maintain and remove lead-in or backhaul transmission cables up to the cable

chamber (in the case of Type 1 Facilities) or the ODF Termination Point (in the case of

Type 2 Facilities).

(b) Customer must obtain and maintain, at its cost, all necessary Building Entry Rights for nbn

to supply the Facilities Access Service.

(c) If Customer fails to obtain Building Entry Rights, either in whole or in part, nbn may be

unable to supply the Facilities Access Service to Customer.

(d) The following table sets out the source of Building Entry Rights for Type 1 Facilities and

Type 2 Facilities:

Type of facility Source of Building Entry Rights

Type 1 Facility nbn™ Building Entry Service

Type 2 Facility Arrangements made between Customer and the Underlying Facility Provider

(e) Neither the Facilities Access Service nor an Access Seeker Undertaking includes Building

Entry Rights in respect of Type 2 Facilities.

Section 9 sets out Customer’s obligations in respect of Authorised Persons who may enter a POI

Site or Aggregation Node Site in connection with the Facilities Access Service.

9. Authorised Persons

Customer must ensure that all Personnel of Customer who enter, and all other persons that

Customer may invite, permit or otherwise cause to enter, a POI Site or Aggregation Node Site in

connection with Customer’s acquisition of the Facilities Access Service:

(a) are Authorised Persons permitted to enter the POI Site or Aggregation Node Site under this

Agreement and are named on relevant Physical Access Request Forms;

(b) at all times during their presence at a POI Site or Aggregation Node Site, carry with them

evidence, or are otherwise able to demonstrate to nbn or the Underlying Facility Provider,

their identity and that they are Authorised Persons;

(c) comply with this Agreement, including this Service Description and the Service Technical

Specification for the Facilities Access Service;

(d) comply with work practices, work procedures and Business Rules notified to Customer by

nbn or the Underlying Facility Provider from time to time;

(e) comply with occupational health and safety laws, rules and standards;



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(f) comply with technical specifications, standards and manuals notified to Customer by nbn

or the Underlying Facility Provider from time to time;

(g) comply with Access Seeker Undertakings; and

(h) comply with the WBA Operations Manual.

Section 10 describes Planned Access, Emergency Access, modes of access and conditions for

physical access in relation to Building Entry Rights.

10. Physical access

Planned Access 10.1

(a) This section 10.1 sets out the circumstances in which Customer may request ‘business as

usual’ access to an Accessible Location from nbn in connection with each Service Element

of the Facilities Access Service.

(b) An Accessible Location is the area of an Aggregation Node Site or a POI Site that is

made available by nbn to be accessed by Customer in connection with an ordered Service

Element for the purpose specified in this section 10.1.

Service Element Type of

facility

Purpose Planned Access Time

Co-location Type 1 or Type 2

Install, test or remove

Customer Active Equipment in Equipment Racks

Between 9:00am and 5:00pm on Business Days

Operate or maintain Customer

Active Equipment in Equipment Racks

On the dates and at the times

as agreed between nbn and Customer

ODF Termination

Type 2 Install, operate, maintain,

repair and replace lead-in or backhaul transmission cables

up to (but not to connect to) the ODF Termination Point

Between 9:00am and 5:00pm on Business Days

nbn™ Building Entry Service

Type 1 Install, operate, maintain,

remove, repair and replace lead-in or backhaul transmission cable in cable chambers

Note: Customer does not require Planned Access from nbn in relation to ODF Termination in Type 1 Facilities

because nbn is responsible, in these facilities, for installing Customer’s lead-in or backhaul transmission cables

from the cable chamber to the ODF Termination Point. The installation of Customer’s lead-in or backhaul

transmission cables up to the cable chamber in Type 1 Facilities is performed as part of the nbn™ Building

Entry Service (see section 4.1) and is not a part of ODF Termination.

Customer does not require Planned Access from nbn in relation to nbn™ Building Entry Service in respect of

Type 2 Facilities because nbn™ Building Entry Service is not available in respect of Type 2 Facilities. For these

facilities, Customer is required to obtain relevant authorisations from the Underlying Facility Provider to install

(or have installed on its behalf) Customer’s lead-in or backhaul transmission cables up to the ODF Termination

Point.



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(c) Except for Emergency Access, nbn will only provide or procure physical access to an

Accessible Location at a facility in accordance with the table above and Customer must not

seek physical access to, or physically access, a POI Site (or part of a POI Site) or an

Aggregation Node Site, on any other basis.

Emergency Access 10.2

(a) nbn will make Emergency Access available on a 24 hours per day / 7 days per week basis.

(b) Customer may only make a request for Emergency Access where:

(i) Customer considers, acting reasonably, that Customer needs to physically access

an Accessible Location for a purpose described in section 10.1(b) on an expedited

basis in response to an Emergency;

(ii) Customer informs nbn of the reasons why Customer considers that it needs to

physically access an Accessible Location on an expedited basis in response to an

Emergency; and

(iii) the request for Emergency Access is consistent with any requirements set out in

the WBA Operations Manual and any policies notified by nbn to Customer from

time to time with regard to Emergency Access.

Mode of access 10.3

Physical access will be made available via an electronic access control system (where available) as

follows (in nbn's absolute discretion):

(a) Escorted Physical Access; or

(b) Unescorted Physical Access.

Conditions for physical access 10.4

(a) Physical access is only permitted to the extent such rights are expressly granted under this

Agreement and is subject to nbn's rights and Customer's obligations under this Service

Description and must at all times be undertaken in accordance with the WBA Operations

Manual.

(b) nbn will not provide physical access to a facility unless Customer has submitted a Physical

Access Request Form for the relevant POI Site or Aggregation Node Site (which specifies

each of Customer's Personnel who require access to that location) in accordance with the

WBA Operations Manual.

(c) Except as expressly permitted by this Agreement, Customer will not install, or invite,

permit or cause any third party to install:

(i) any cross connect cables, patch cables or other cables within a POI Site or an

Aggregation Node Site, except where:

(A) Customer is permitted to install those cables within the same Equipment

Rack in which Co-location is supplied to Customer in accordance with this

Service Description; or

(B) expressly approved by nbn in writing; or

(ii) any copper or co-axial cables within any POI Site or Aggregation Node Site.



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(d) Subject to section 7.5(d), Customer must not make, or cause to be made, any visual or

audio-visual recordings within any relevant POI Site or Aggregation Node Site, including

photographs or videos, without the prior written consent of nbn (which may be given or

withheld or given with conditions, in nbn's discretion).

(e) nbn or an Underlying Facility Provider may refuse access to a POI Site or Aggregation

Node Site to Customer, any Customer Personnel or any other person Customer may invite,

permit or otherwise cause to enter a POI Site or Aggregation Node Site, including where:

(i) there is a health or safety risk sufficiently serious to warrant refusal of that access;

(ii) the access will unreasonably jeopardise or significantly interfere with the integrity

of infrastructure, network, equipment, facilities or operations owned or operated by

nbn or a third party;

(iii) the access will create a security risk;

(iv) Customer is in breach of the operational and safety requirements of the Agreement

and the breach adversely affects the infrastructure, network, equipment, facilities

owned or operated by nbn or a third party, including the Underlying Facility

Provider; or

(v) the person seeking access:

(A) is not nominated on a "Physical Access Request Form" or does not produce

acceptable photographic identification;

(B) has previously breached any of the requirements under this Agreement or

otherwise caused problems for nbn or an Underlying Facility Provider (for

example, in relation to violations of safety or operations practices) and

such problems have not been resolved to the reasonable satisfaction of

nbn or the Underlying Facility Provider; or

(C) has not yet completed any relevant mandatory site induction or

prerequisite course or the eligibility period for that induction or course has

expired.

(f) In the course of physical access to a facility, Customer must not, and must ensure that any

acts or omissions of its Personnel, and each of its Related Bodies Corporate (and their

Personnel), its networks, systems, equipment and facilities and those of its Personnel and

its Related Bodies Corporate (and their Personnel), and any Customer Equipment, do not

give rise to an Adverse Network Impact.



21


Section 11 sets out the general conditions of supply for the use of the Facilities Access Service.

11. Use of the Facilities Access Service

(a) Neither POI Sites nor Aggregation Node Sites are intended to operate as data centres (or

similar) and have not been designed or dimensioned to support services of the nature

typically provided in data centres.

(b) Customer must not install or operate:

(i) any content distribution network infrastructure or hosting server that is or will be

used for the sole or dominant purpose of hosting data, caching or distributing

content;

(ii) any radio transmission equipment that is or will be used for the sole or dominant

purpose of operating a wireless voice or wireless data transmission network; or

(iii) any other equipment specified or referred to in the Service Technical Specification

for the Facilities Access Service as impermissible,

in any POI Sites or Aggregation Node Sites (including in any Equipment Rack or in any rack

space).

Section 12 sets out the location of the nbn™ Network Boundary at each POI in respect of which

Customer acquires one or more Service Elements of the Facilities Access Service.

12. nbn™ Network Boundaries

(a) The location of the nbn™ Network Boundaries depend on the combination of Service

Elements of the Facilities Access Service acquired by Customer in respect of each relevant

POI as set out in the table below.

Service Elements of Facilities Access Service acquired Location of nbn™ Network Boundary in respect of relevant POI

Co-location ODF Termination Cross Connect

Optical interface on the fibre patch panel

for the Equipment Rack as illustrated in Figure 5 below

Optical port interface on the fibre

termination tray within an nbn™ ODF on which Customer’s lead-in or backhaul fibre transmission cable is terminated



22

Figure 5: Point of carriage service handover between the nbn™ Network and the Customer Network

(depending on Service Elements of Facilities Access Service acquired by Customer in respect of the relevant

POI).

(b) The NNI supplied by nbn, as described in the nbn™ Ethernet Product Description, the

nbn™ Ethernet Product Technical Specification and the Network Interface Specification –

NNI, is unaffected by the location of the nbn™ Network Boundaries.

Section 13 sets out some of the constraints on the supply of the Facilities Access Service based on

resource limitations.

13. Availability and exclusions

(a) nbn will make available for supply to Customer the relevant Service Elements of the

Facilities Access Service in respect of a POI on and from the date published on nbn’s

Website as being the “launch date” for the Facilities Access Service at that POI. nbn may

but has no obligation to supply any Facilities Access Service prior to that launch date.

(b) Notwithstanding anything else in this Service Description:

(i) the supply of the Facilities Access Service by nbn to Customer is subject to, among

other things, nbn accepting the order for the relevant Service Element of the

Facilities Access Service in accordance with this Agreement and the availability of

the Service Elements of the Facilities Access Service at the time at which Customer

places an order; and



23

(ii) nbn’s capacity to supply the relevant Service Elements of the Facilities Access

Service may be limited or constrained from time to time (including due to a failure

by a third party to supply equipment or services to nbn) which may result in nbn

being unable to accept an order for or to supply the Facilities Access Service from

time to time.

(c) Customer may, at any time, request information from nbn regarding the availability of the

Service Elements of the Facilities Access Service for supply in respect of particular POIs.

(d) If necessary, nbn may notify to Customer a Capacity Management Policy which will apply

to ordering, varying and cancelling the supply of the Service Elements of the Facilities

Access Service.

Service Technical Specification Facilities Access Service Module


This document forms part of NBN Co’s Wholesale Broadband Agreement, which is a Standard Form of

Access Agreement for the purposes of Part XIC of the Competition and Consumer Act 2010.

SFAA – Wholesale Broadband Agreement – Service Technical Specification – Facilities Access

Service Module 2

Copyright






Disclaimer







developments.

Environment


Service Technical Specification Facilities Access Service Module





Service Module 3

Contents

1. Introduction and scope .............................................................................................. 4

1.1 Scope ................................................................................................................ 4

1.2 Definitions ......................................................................................................... 4

2. Facilities Access Service ........................................................................................... 5

3. Interconnection ......................................................................................................... 6

3.1 Relationship between Service Elements .................................................................. 6

3.2 Examples of types of interconnection that can be achieved ........................................ 8

4. Technical Specifications ........................................................................................... 10

4.1 Building Entry Service ........................................................................................ 10

4.2 ODF Termination ............................................................................................... 13

4.3 Co-location ....................................................................................................... 15


Service Module 4

1. Introduction and scope

The purpose of this document is to set out the technical specifications for the Facilities Access Service.

This document forms part of the Facilities Access Service Module.

1.1 Scope

The Facilities Access Service is only available at Established POIs. This document does not apply to

nbn’s interim facilities access solution for Temporary POIs. Nor does it contain information regarding

physical access to the buildings in which POI Sites or Aggregation Node Sites are located. For

information regarding physical access to the buildings in which POI Sites or Aggregation Node Sites

are located, please refer to section 10 of the Service Description for the Facilities Access Service and

the WBA Operations Manual.

1.2 Definitions

A capitalised term used in this document has the meaning given to that term in the Dictionary.

In this document, a reference to a “POI” is to be read and interpreted as a reference to an

“Established POI”, unless indicated otherwise.


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2. Facilities Access Service

The Facilities Access Service supports interconnection between the Customer Network and the nbn™

Network at each of the 121 POIs.

The Facilities Access Service comprises one or more of the following Service Elements:

Service Element Description in the Service Description for the Facilities Access Service

nbn™ Building Entry Service Section 4

ODF Termination Section 5

Cross Connect Section 6

Co-location Section 7

Subject to the terms of this Agreement, Customer may acquire those Service Elements of the Facilities

Access Service which suit Customer’s interconnection requirements in respect of each POI.


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3. Interconnection

3.1 Relationship between Service Elements

Figure 1, Figure 2 and Figure 3 below illustrate the relationship between the different Service

Elements of the Facilities Access Service, depending on whether the POI is established in:

(1) a POI Site with an Incorporated Aggregation Node Site, other than the Eastern Creek POI Site (see

Figure 1);

(2) a POI Site with an Annexed Aggregation Node Site (see Figure 2); or

(3) the Eastern Creek POI Site (see Figure 3).

Figure 1: Relationship between different Service Elements of the Facilities Access Service at a POI Site with

Incorporated Aggregation Node Site, other than the Eastern Creek POI Site


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Figure 2: Relationship between different Service Elements of the Facilities Access Service at a POI Site with

Annexed Aggregation Node Site


Service Module 8

Figure 3: Relationship between different Service Elements of the Facilities Access Service at the Eastern Creek

POI Site

When placing an order for the Facilities Access Service at the Eastern Creek POI Site (regardless of

whether it relates to Satellite Network interconnection or to interconnection with any other nbn™

Network), Customer must include in that order a reference to the standard identifier for the Eastern

Creek POI Site.

3.2 Examples of types of interconnection that can be achieved

This section sets out a number of examples of the types of Cross Connections and types of

interconnection that can be achieved using the Service Elements of the Facilities Access Service.

These examples are not exhaustive.

3.2.1 Cross Connections

Table 1 sets out the types of Cross Connections that can be achieved between different points on an

nbn™ ODF using Cross Connect.

To / From

(Points of appearance on an nbn™ ODF)

Customer’s lead-in or

backhaul transmission cable

NNI Equipment Rack made

available to Customer as part of Co-location

Customer's lead-in or

backhaul transmission cable

N Y Y

NNI Y N* Y

Equipment Rack made

available to Customer as part of Co-location

Y Y Y

Table 1: Matrix of permissible connections that can be achieved using Cross Connect

* Note: Direct NNI to NNI connection is not possible because traffic egressing the NNI at the POI is required to

traverse an IP device prior to being injected back into the nbn™ Network. For more information, please refer to

section 2.3 of the Network Interface Specifications – NNI.

In respect of the Facilities Access Service, a Customer’s lead-in or backhaul transmission cable is

defined as either:

a transmission cable brought in from the street into the POI Site and delivered to an nbn™

ODF; or

a transmission cable brought in from elsewhere within the building or buildings in which the

POI Site is located and delivered to an nbn™ ODF.

By way of example only, Figure 4 below illustrates a type of interconnection that can be achieved

using a combination of ODF Termination, Cross Connect and Co-location in respect of the same POI.


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Figure 4: Type of interconnection that can be achieved using a combination of ODF Termination, Cross Connect

and Co-location


Service Module 10

4. Technical Specifications

4.1 Building Entry Service

This section 4.1 sets out technical specifications for the nbn™ Building Entry Service.

4.1.1 Usage scenarios

Customer may use the nbn™ Building Entry Service to install lead-in or backhaul transmission cables

in nbn’s cable chamber, which nbn may connect from the cable chamber to the nbn™ ODF (as part of

ODF Termination). nbn may connect Customer’s lead-in or backhaul transmission cables from the ODF

Termination Point to other appearances on the nbn™ ODF, including the appearance of an NNI or Co-

location, by using Cross Connect supplied by nbn.

By way of example only, the following scenarios illustrate how the nbn™ Building Entry Service can be

used by Customer in conjunction with other Service Elements of the Facilities Access Service and other

Products supplied by nbn under this Agreement:

by acquiring ODF Termination and a Cross Connect between the ODF Termination Point and

the appearance of the NNI on the nbn™ ODF, Customer can supply services to End Users

utilising NNIs, CVCs, AVCs and UNIs supplied by nbn as part of nbn™ Ethernet, as

illustrated in Figure 5 below:

Figure 5: Use of the nbn™ Building Entry Services for delivery of services to End Users

by acquiring ODF Termination and a Cross Connect between the ODF Termination Point and

the Co-Location Connection Point, Customer can establish a connection between Customer’s

lead-in or backhaul transmission cable and Customer Active Equipment that is installed in

Equipment Racks made available by nbn as part of Co-location, as illustrated in Figure 6

below:


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Figure 6: Use of nbn™ Building Entry Services for connecting to Customer Active Equipment installed in

Equipment Racks made available as part of Co-location

4.1.2 Points of termination

The two end-points for the nbn™ Building Entry Service are:

the beginning of nbn’s starter duct at the Type 1 Facility; and

nbn’s cable chamber within the Type 1 Facility.

Customer must identify fibre cabling introduced into nbn’s cable chamber by specified labelling details

(as further described in section 4.2.2).

4.1.2.1 External pit termination

nbn has installed starter ducts between nbn’s pit and the property boundary for interconnection to

Customer or third party pits.

Customer is responsible for commissioning and maintenance of all infrastructure beyond the beginning

of nbn’s starter duct at the Type 1 Facility, including the external pit beyond nbn’s property

boundary.

4.1.2.2 Cable chamber termination

The nbn™ Building Entry Service entitles Customer to draw a single fibre cable from the beginning of

nbn’s starter duct at the Type 1 Facility, through the designated ducting, and into nbn’s cable

chamber within the Type 1 Facility. This fibre cabling must be coiled and secured by Customer in a

safe manner that can be further carried by nbn to the nbn™ ODF (using ODF Termination).

The nbn™ Building Entry Service does not accommodate the installation of patching/splicing facilities

within nbn’s cable chamber. Customer must perform all fibre patching/splicing outside of nbn’s

property boundary. Where more than one fibre cable is required to satisfy multiple Customer


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scenarios (e.g., as described in section 4.1.1), Customer must separately order the nbn™ Building

Entry Service in respect of each such cable.

4.1.2.3 Fibre presentation

Customer’s lead-in or backhaul transmission cables must be presented within nbn’s cable chamber as

set out in section 4.2.2.

4.1.2.4 Fibre cable sheathing

Customer must ensure that Customer’s lead-in or backhaul transmission cables introduced into nbn’s

cable chamber (which will subsequently be introduced into the nbn™ ODF by nbn as part of nbn’s

supply of ODF Termination) are of a construction suitable for outside plant operation.

4.1.3 Conduit characteristics

This section describes the technical characteristics of the conduit used to carry Customer’s lead-in or

backhaul transmission cables from the external pit to nbn’s cable chamber.

4.1.3.1 Physical specifications

Upon acceptance of an nbn™ Building Entry Service order, nbn will allocate to Customer a single

conduit (conforming to the P100 specification described in CommsAlliance G645:2011, section 7.1),

feeding from the nominated external pit, to nbn’s cable chamber.

4.1.3.2 Establishing connectivity between external pit and nbn’s starter duct

To establish connectivity between either a new or an existing pit and nbn’s starter duct, Customer

must contact nbn and arrange for the allocation of and access to ducts before commencing

construction.

4.1.3.3 Conduit naming convention

Ducts are identified within nbn’s cable chamber using the naming convention illustrated in Figure 7

below.

Figure 7: Duct naming convention


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4.1.3.4 Conduit sealing

Customer must seal the allocated ducts before and after the installation of Customer’s lead-in or

backhaul transmission cables.

4.1.4 Building entry diversity

Type 1 Facilities allow building entry diversity, as illustrated in Figure 8 below. Customer may

construct a diverse entry architecture using multiple nbn™ Building Entry Service orders in respect of

the same Type 1 Facility, and must highlight the requirement for diversity of services through the

ordering process (i.e. Duct Allocation Design).

Figure 8: nbn™ Building Entry Service highlighting diverse fibre entry

4.2 ODF Termination

This section 4.2 sets out technical specifications for ODF Termination.

4.2.1 Building Entry Rights

Please refer to section 8 of the Service Description for the Facilities Access Service for a description of

Building Entry Rights, an explanation of the relevance of Building Entry Rights and the terms that

apply in respect of Building Entry Rights.

4.2.2 Cabling

Only nbn and its contractors are permitted to:


Service Module 14

access or perform work within an nbn™ ODF; and

introduce cabling into an nbn™ ODF and Equipment Racks.

Customer may:

within Type 1 Facilities, if permitted by nbn, install cabling into nbn’s cable chamber, but

not into the fibre module, utilising only the permitted cable trays, ducts or superstructure;

and

within Type 2 Facilities, if permitted by the Underlying Facility Provider, install cabling up to,

but not into, the nominated nbn™ ODFs, utilising only the permitted cable trays, ducts or

superstructure.

The following requirements apply to the installation by Customer or an nbn-approved contractor of

Customer’s lead-in or backhaul transmission cables in accordance with section 5 of the Service

Description for the Facilities Access Service:

Customer must ensure that:

in Type 1 Facilities, at least 40 metres of slack cable is coiled up neatly, safely and securely

to the superstructure directly above the duct used to haul that cable into the cable

chamber;

in Type 2 Facilities, at least 15 metres of slack cable is coiled up neatly, safely and securely

above or beside the nbn™ ODF nominated by nbn;

Customer’s cables are clearly labelled with the Customer’s name and circuit details, using a

durable and securely adhered label at the end of the cable length. The label should be

printed using a size 18 font such as the example in Figure 9 below. Handwritten labels will

not be accepted;

the installation of fibre cables complies with the specifications as required by nbn and the

Underlying Facility Provider;

Customer’s fibre cabling is not damaged or incorrectly installed;

Customer’s fibre cabling complies with AS/CA S008:2010 and is fit for purpose;

all light sources are disconnected from fibre cables until successful completion of a joint

completion inspection under section 4.5.2.2 of the WBA Operations Manual or such time as

agreed with nbn; and

Customer complies with other design and construction requirements notified by nbn or any

other directions that may be given by nbn to Customer in relation to the performance of

the installation.

CUSTOMER NAME

CIRCUIT ABCD123456789

Figure 9: Example of a cable label

Provided that Customer has complied with the above requirements and subject to this Agreement,

nbn will prepare and terminate (fusion splice) the Customer’s lead-in or backhaul transmission cabling

into a fibre termination tray within the nbn-nominated nbn™ ODF.


Service Module 15

At the time of ordering ODF Termination, Customer can specify which fibres of its lead-in or backhaul

cable require splicing and whether transposition of fibres is required. If no transposition is specified,

nbn may assume that the standard colour code specified in AS/CA S008:2010, Table B7 (Optical Fibre

Colour Code) applies.

After nbn terminates the Customer cable within the nbn-nominated nbn™ ODF, Customer may

request inspection of the terminated cable. During this inspection, Customer may temporarily connect

its test equipment and test the terminations.

4.2.3 Fibre termination trays

Customer may use up to two nbn-provided fibre termination trays within the nbn™ ODF for the

purposes of terminating Customer’s lead-in or backhaul transmission cabling. At the time of ordering,

Customer may choose fibre termination trays in either 24 or 72 fibre counts and in either loose tube

or ribbon fibre type.

4.2.3.1 24 fibre termination tray

Where Customer orders a 24 fibre termination tray, nbn will provide a 1 RU fibre termination tray with

24 single mode pigtails, in standard colour coding, pre-terminated with SC/APC connectors, 24 pre-

mounted SC/APC adaptors and 2 splice trays.

4.2.3.2 72 fibre termination tray

Where Customer orders a 72 fibre termination tray, nbn will provide a 2 RU fibre termination tray with

72 single mode pigtails, in standard colour coding, pre-terminated with SC/APC connectors, 72 pre-

mounted SC/APC adaptors and 6 splice trays.

4.2.3.3 Port nomenclature

Where Customer orders ODF Termination or Cross Connect (when used as straight through

connections) for the purposes of connecting to an NNI:

odd port numbers represent TX (light out) from nbn™ Equipment towards Customer

Equipment; and

even port numbers represent RX (light in) towards nbn™ Equipment.

4.3 Co-location

This section 4.3 sets out technical specifications for Co-location.

4.3.1 Equipment Rack specifications

4.3.1.1 Size and dimensions

As specified in the Service Description for the Facilities Access Service, Equipment Racks can be

ordered by Customer as either ‘lockable full height Equipment Racks’ or ‘lockable half height

Equipment Racks’.

4.3.1.2 ‘Lockable full height Equipment Rack’ specifications

nbn will ensure that each ‘lockable full height Equipment Rack’ that is supplied by nbn to Customer as

part of Co-location will have the following specifications:

external dimensions of 2195mm height and 1000mm depth including door handles as per

ANSI/EIA RS-310C;

minimum internal depth clearance between the front and rear door frames of 900mm;


Service Module 16

39 usable RUs (ANSI) for use by Customer;

19 inch ANSI rail spacing (the Equipment Rack can also support a 21 inch ETSI retrofit kit);

4 equipment mounting rails (the rear 2 rails can be reconfigured for varying depths);

use of 4 equipment rails that are designed to sustain up to 600 kilograms of static weight

per rack;

individually numbered RUs;

a fixed cable tray mounted vertically inside the rack, with a minimum width of 150mm;

rack space accessible by Customer from the front and rear of the racks, but not from the

sides of the racks; and

side panels and power distribution units fitted to all racks.

4.3.1.3 ‘Lockable half height Equipment Rack’ specifications

nbn will ensure that each ‘lockable half height Equipment Rack’ that is supplied by nbn to Customer

as part of Co-location will have the following specifications:

a single compartment (either the top compartment or the bottom compartment) housed

with a rack with external dimensions of 2195mm height and 1000mm depth including door

handles as per ANSI/EIA RS-310C;

minimum internal depth clearance between the front and rear door frames of 900mm;

a fixed, vented dividing shelf providing segregation between top and bottom

compartments;

cabling to the bottom compartment protected from top compartment;

15 usable RUs (ANSI) for use by Customer;

19 inch ANSI rail spacing (the Equipment Rack can also support a 21 inch ETSI retrofit kit);

4 equipment mounting rails (the rear 2 rails can be reconfigured for varying depths);

use of 4 equipment rails that are designed to sustain up to 300 kilograms of static weight

per rack;

individually numbered RUs;

a fixed cable tray mounted vertically inside the rack, with a minimum width of 150mm;

rack space accessible by Customer from the front and rear of the racks, but not from the

sides of the racks; and

side panels and power distribution units fitted to all racks.

4.3.2 Equipment Rack configuration

The lockable full and lockable half height Equipment Racks are supplied in the configurations as

illustrated in Figure 10 with the following dimensions (+/- 15mm):

clearance between front and rear equipment rails of 715mm for full height racks;


Service Module 17

clearance between front and rear equipment rails of 708mm for half height racks;

clearance between door frames of 910mm for full height and half height racks;

clearance between front and rear door mesh of 955mm for full height and half height racks;

clearance between front equipment rails and front door frame of 155mm for full height and

half height racks;

clearance between rear equipment rails and rear door frame of 40mm for full height racks;

and

clearance between rear equipment rails and rear door frame of 47mm for half height racks.

Figure 10: Plan view perspective of the default rack configurations with dimensions and clearances shown

4.3.3 Doors

nbn will ensure that front and rear lockable doors are provided in respect of each Equipment Rack.

nbn will ensure that these doors are ventilated by mesh and provide an equivalent open area of at

least 63%.

4.3.4 Panels

nbn will ensure that side and top panels are provided in respect of each Equipment Rack and are

configured such that they cannot be removed (in the normal course of usage) whilst front and rear

doors of the Equipment Rack are locked.


Service Module 18

4.3.5 Equipment Rack security

4.3.5.1 Locks

nbn will:

fit locks to the front and rear of the Equipment Rack doors;

ensure each Equipment Rack door has a three point locking system;

manage keys and access authorisation in respect of Equipment Racks;

manage the issuance and revocation of keys and access authorisation in respect of

Equipment Racks; and

provide a method by which locks fitted by nbn can be rekeyed or reconfigured on request.

Please refer to the Service Description for the Facilities Access Service for further terms that apply in

relation to locks, keys and access cards.

4.3.5.2 Cameras

Please refer to the Service Description for the Facilities Access Service for terms that apply in relation

to the use of cameras within rack space.

4.3.5.3 Door alarms

nbn will ensure that Equipment Racks supplied as part of Co-location are fitted with pre-cabled door

switches on the front and rear doors that are designed to enable Customer to monitor door state (i.e.

open/closed). The door switches are pre-cabled with 1.5 metre length, 0.5mm diameter solid

conductor cable. If Customer wishes to monitor door state, Customer must provide its own monitoring

equipment and connect the provided door switch cabling in accordance with nbn’s instructions (set

out below and otherwise as notified by nbn to Customer from time to time). nbn is not responsible for

monitoring any door switches, door alarms or door states (i.e. open/closed) in relation to Equipment

Racks supplied as part of Co-location, or installing, operating or maintaining any such monitoring

equipment and monitoring cabling within those Equipment Racks.

If Customer wishes to connect its own monitoring equipment to the provided door switch cabling,

Customer can use the door switch Normally Open (NO) or Normally Closed (NC) and common outputs.

The maximum voltage and current that can be switched or interrupted by the door switch is 63V and

0.5A.

4.3.6 Cabling

4.3.6.1 Cable specifications

nbn will procure, install and maintain an initial 24 core, pre-cabled and terminated single mode fibre

tie cable and 1 RU fibre termination tray/patch panel in respect of each ‘lockable full height Equipment

Rack’ and each ‘lockable half height Equipment Rack’ compartment. A maximum of 2 RUs of fibre

termination/patch panel trays can be installed in respect of an Equipment Rack. This allows for a

maximum of either 48 or 72 fibres per rack, depending on the configuration chosen by Customer.

These tie cables form part of fixed infrastructure and will be connected to (and run between) an nbn™

ODF and the fibre termination tray/fibre patch panel within each Equipment Rack supplied as part of

Co-location.


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In respect of each ‘lockable full height Equipment Rack’ and each ‘lockable half height Equipment

Rack’ compartment, the pre-cabled and terminated single mode fibre tie cables will present the 24

terminated fibres on a 1 RU fibre termination tray/patch panel with SC/APC connectors.

If Customer requires augmentation to the pre-cabled and terminated single mode fibre tie cables

beyond the original 24 fibres, Customer may request nbn to either:

provide an additional 24 terminated fibres and 1 RU of fibre termination tray/patch panel,

where Customer has started using the pre-cabled and terminated single mode fibre tie

cables provided in respect of a single Equipment Rack and cannot disrupt the services

running over those initial 24 core tie cables; or

replace the initial 24 terminated fibres and fibre termination tray/patch panel with 72

terminated fibres and 2 RUs of fibre termination tray/patch panel and tie cables where

Customer has not yet started using the initial 24 core tie cables.

If Customer requests augmentation under this section 4.3.6.1, Charges will apply as set out in the

Facilities Access Service Price List.

Customer is responsible for connecting, procuring, installing and maintaining its own single mode

patch leads between the fibre patch panel within the relevant Equipment Rack and the Customer

Active Equipment installed within that relevant Equipment Rack.

4.3.6.2 Cabling restrictions

Customer and its Personnel may perform cabling within Equipment Racks that have been made

available as part of Co-location, on the terms set out in the Service Description for the Facilities

Access Service.

4.3.6.3 Fibre strand attributes

The fibre strand attributes set out below only relate to fibre provided by nbn to Customer under the

Facilities Access Service. The tables below exclude splice losses.

Individual strands:

All strands will be single mode optical fibre.

All fibre strand attributes will meet or exceed the recommendations as set out in ITU-T

G.652 Standard, Characteristics of a Single Mode Optical Fibre and Cable, Table 4 G.652-

G.652D attributes, Telcordia GR-20-CORE, IEC 60793, and IEC 60794.

Point discontinuities will have an optical loss no greater than 0.10dB.

nbn specific optical insertion losses are listed in Table 2.

nbn specific dispersion values are listed in Table 3.

Wavelength (nm)

Mean Insertion Loss (dB/km)

Standard Deviation (dB/km)

Maximum Insertion Loss (dB/km)

1310 0.31 0.0133 0.35

1383 0.31 0.0133 0.35

1490 0.22 0.0066 0.24

1550 0.20 0.0033 0.21


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1625 0.22 0.0033 0.23

Table 2: Maximum Optical Values

Wavelength (nm) Dispersion Value [ps/(nm.km)]

1550 ≤ 18.0

1625 ≤ 22.0

Table 3: Maximum Dispersion Values

Patch leads provided by nbn will meet or exceed the recommendations as set out in ITU-T G.657.

4.3.7 Power

4.3.7.1 Amount

nbn will supply a feed of up to a maximum of 3kW at each ‘lockable full height Equipment Rack’ and a

feed of up to a maximum of 1.5kW at each ‘lockable half height Equipment Rack’ compartment.

These are the standard power limitations.

If Customer requires more than 3kW and up to a maximum of 6kW of power in respect of a particular

‘lockable full height Equipment Rack’, Customer must acquire Co-location (if available) in respect of a

directly adjacent ‘lockable full height Equipment Rack’. If Customer acquires Co-location in respect of

a directly adjacent ‘lockable full height Equipment Rack’ for this purpose, then Customer may install

its Customer Active Equipment such that the full 6kW is consumed in the footprint of one of the two

‘lockable full height Equipment Racks’ and 0kW is consumed in the adjacent ‘lockable full height

Equipment Rack’. If a directly adjacent ‘lockable full height Equipment Rack’ is not available, then the

standard power limitations will apply.

With respect to Customer Active Equipment, the ratio of inrush current to maximum continuous input

current must not exceed the limits specified in clause 4.7.1 of ETSI ETS 300 132-2 when measured

with test circuit in accordance with clause 4.7.2 of ETSI ETS 300 132-2. The maximum instantaneous

value of inrush current for an equipment interface must not exceed 500A.

Power utilisation may be monitored by nbn.

4.3.7.2 Specification

nbn will supply -48V DC telecommunications power. The operating voltage range will be in the range

of -40.5V DC to -60V DC.

4.3.7.3 Presentation

nbn will provide a single DC power distribution unit (DCD) in respect of each ‘lockable full height

Equipment Rack’ or ‘lockable half height Equipment Rack’ compartment to enable Customer Active

Equipment to be powered.

Ten circuit breaker positions are available on the DCD for use by Customer – five positions for each

power feed (A + B). Customer is responsible for the procurement, installation, operation and

maintenance of its own nbn-approved pluggable circuit breakers.

nbn-approved pluggable circuit breakers are:

Eltek 165A Circuit breaker – Part Number C401203;


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Eltek 100A Circuit Breaker – Part Number 289595;

Eltek 80A Circuit breaker – Part Number C401261;

Eltek 50A Circuit breaker – Part Number 288474;

Eltek 40A Circuit Breaker – Part Number C401260;





Eltek 5A Circuit Breaker – Part Number 289155; or

Eltek 2A Circuit Breaker – Part Number C401258.

4.3.7.4 DC distribution unit

Customer is responsible for providing its own DC cabling between the DCD and Customer Active

Equipment.

DC and earthing cabling provided by Customer must comply with AS/NZS 3015:2004 “ELVDC Power

Supplies for Telecommunications” and as such, the cable sheath colours must be provided as follows:

Positive (also called 0V, return or Positive earth) is red in colour.

Negative (also called -48V or active) is blue in colour.

Earth is green/yellow in colour.

Customer-side DC cabling must be of a dimension at, or between, 2.5mm and 25mm cross sectional

area and may be terminated to each individual circuit breaker output lug. Customer must ensure that

the circuit breaker output terminal cable lug nuts are not exposed to torque exceeding 4.5 Newton

metres.

When populated with approved circuit breakers, the DCD provides for circuit breaker trip alarm output

via a voltage free relay. Customer may connect to the relay base for the purpose of monitoring circuit

breaker trip alarms. Upon circuit breaker trip, all relay contacts transition simultaneously. Figure 11

below shows the mapping of the contact outputs on the relay base.

8NO 7NO 6NO 5NO

4NC 3NC 2NC 1NC

- +

12COM 11COM 10COM 9COM

Figure 11: Relay base output

The voltage free dry contact relay is rated to 60V, 0.5A.

The DCD provides LED indicators on the front panel. The green LED represents that DC power is

present and there are no circuit breakers in a tripped state. The red LED represents that DC power is

active, but a circuit breaker has tripped and is in the OFF position.


Service Module 22

Other than for the purposes of connecting Customer-side DC cabling and alarm output cabling,

Customer must not tamper with, modify, move or remove the DCD, DCD power supply feed cabling,

or power monitoring system.

4.3.7.5 Diverse feeds / redundancy

Where available, nbn will provide two -48 V DC feeds (A and B) to each Equipment Rack.

Where available, nbn will provide the A and B feeds within a single DCD allowing Customer to install

up to five breakers on each feed. In certain circumstances, the A and B feeds may be fed from a

single source.

4.3.7.6 AC in Equipment Racks

AC power supply is not provided or permitted in respect of Equipment Racks.

Customer must not generate or attempt to generate an AC power supply within Equipment Racks.

4.3.8 Earthing

nbn will ensure that Equipment Racks are:

earthed in accordance with AS/NZS 3015:2004 as updated from time to time;

wired and configured for 3-wire earthing practices in respect of Co-location space located

within Type 1 Facilities and 2-wire earthing in respect of Co-location space located within

Type 2 Facilities; and

configured with two earth connection points – one at the top and one at the base of the

Equipment Rack.

Customer must not tamper with or remove Equipment Rack earthing.

4.3.9 Electromagnetic interference

Equipment installed by or on behalf of Customer within Equipment Racks must not radiate or conduct

electromagnetic interference in excess of the limits defined in the following standards:

EN55024 (Class A) – Immunity;

CISPR22 (Class A or Class B depending upon the environment) – Emissions;

EN61000-3 – Electromagnetic compatibility; and

AS/NZS 60950.1:2010 (SELV) - Safety.

4.3.10 Test switched sockets

Where available, nbn will procure, install, manage, maintain and make available to Customer 230V

10A switched sockets (which meet AS 60038:2000) in pendant form hanging in the aisle from the

ceiling or mounted to the bottom of the superstructure or in Equipment Rack aisles at periodic

intervals. Subject to any contrary prior arrangement which Customer has entered into with nbn,

Customer must only use test switched sockets for incidental and temporary power connections, such

as to power a laptop or test equipment. Customer must not connect any equipment installed in an

Equipment Rack to the test switched sockets. nbn may, without notice, disconnect any connections

made to the switched sockets.

As these switched sockets may not be protected by safety switches or residual current devices, it is

recommended that 230V AC connected equipment be protected by a portable residual current device


Service Module 23

that meets AS/NZS 3760:2010 and is certified as being suitable for use connection to a residual

current device.

4.3.11 Allowed equipment for Co-location

Subject to the Service Description for the Facilities Access Service and the Service Terms for the

Facilities Access Service, Customer may install and operate the following types of equipment in an

Equipment Rack supplied by nbn as part of Co-location:

equipment used to support nbn™ Network access;

Ethernet switches;

transmission equipment;

routers (including BNG, B-RAS and general purpose routers);

servers used to authenticate and configure End Users (including RADIUS, DHCP, AAA and

ACS);

voice equipment such as a softswitch or session border controller;

video conferencing controller;

bandwidth management devices;

management equipment (including terminal servers and alarm devices);

test or monitoring equipment; and

other types of equipment notified by nbn to Customer from time to time or otherwise

approved by nbn in writing.

Subject to the Service Description for the Facilities Access Service and the Service Terms for the

Facilities Access Service, Customer must not install or operate any of the following types of equipment

in an Equipment Rack supplied by nbn as part of Co-location:

equipment used to support access to networks other than the nbnTM Network;

content storage or content distribution network equipment;

servers used for hosting or cloud applications;

devices that are used to store, forward and route professional profile video and audio;

coding and multiplexing equipment;

transmission devices for voice interconnect (including X.161);

DSLAM equipment or associated splitters;

mobile base station equipment and other wireless and RF devices;

DC to AC inverters;

any AC powered equipment; and

other types of equipment notified by nbn to Customer from time to time.


Service Module 24

4.3.12 Customer Equipment location restrictions

Except as permitted by the Service Description for the Facilities Access Service and this Service

Technical Specification, Customer must not install equipment or cabling in rack positions:

RU40 to RU46 in respect of ‘lockable full height Equipment Racks’; or

RU16 to RU22 in respect of ‘lockable half height Equipment Racks’.

These locations are required for nbn™ Equipment, safe working clearances and fibre expansion.

4.3.13 Environmental

4.3.13.1 Climate control

nbn will use reasonable endeavours to maintain the ambient temperature of the area in which

Co-location is made available by nbn to Customer. nbn will use reasonable endeavours to provide

climate control up to a maximum ambient temperature of 45ºC with a maximum rate of change of

temperature of 1.33°C/minute.

4.3.13.2 Air handling

nbn will ensure that air handling is provided within the Co-location space to facilitate hot aisle/cold

aisle, with the cold aisle provided at the front of the Equipment Rack.

Customer must ensure that all Customer Active Equipment used or installed within the Co-location

space maintains front-to-back air handling.

4.3.13.3 Fire suppression

nbn will ensure that fire suppression is provided in accordance with the Building Code of Australia in

respect of Co-location space that is located within Type 1 Facilities.

4.3.13.4 Lighting

nbn will ensure that general lighting is supplied within the area in which Co-location is made available

and that such lighting meets AS/NZS 1680.1:2006, Interior and workplace lighting – General

principles and recommendations.

4.3.13.5 Static suppression

nbn may, but is not obliged to, provide grounded antistatic flooring and static discharge points within

Co-location space.

4.3.13.6 Cardboard eradication

Customer must ensure that:

any equipment that is delivered on behalf of Customer to the building in which Co-location

space is located is unpacked outside of the Co-location space to prevent airborne

contaminants; and

all packaging and waste materials for equipment that is delivered on behalf of Customer to

the building in which Co-location space is located is immediately removed and disposed of

by Customer Personnel.

4.3.13.7 Metalwork

Customer must not use or install any equipment within Equipment Racks or the Co-location space that

has a surface or plating finish which may produce conducting flakes or particles.


Service Module 25

This includes hot dip galvanizing which may produce zinc whiskers or burrs.

4.3.14 Facilities

4.3.14.1 Parking spaces

Where there are parking spaces available for nbn’s use at the building in which Co-location space is

located, Customer may access those parking spaces for maintenance and operational purposes,

provided they are not already in use by nbn or Other Customers, subject to reasonable conditions

that may be notified by nbn to Customer from time to time.

On request by nbn, Customer must move any vehicle parked by or on behalf of Customer in a parking

space that is available for nbn’s use at the building in which Co-location space is located.

4.3.14.2 Loading dock

Where there is a loading dock available for nbn’s use at the building in which Co-location space is

located, Customer may access it for maintenance and operational purposes, provided it is not already

in use by nbn or Other Customers, subject to reasonable conditions that may be notified by nbn to

Customer from time to time.

4.3.14.3 Lifts

Where goods lifts, cranes, mechanical lifting devices, slings and chains are present within the building

in which Co-location space is located, subject to Customer obtaining and maintaining the necessary

accreditations, Customer may use those facilities with nbn’s consent, subject to reasonable conditions

that may be notified by nbn to Customer from time to time.

If Customer wishes to use an uncertified mechanical lift device that is available at the building in

which Co-location space is located, Customer is responsible for organising and paying for the

certification of that device prior to using that device.

Customer must not use, or permit or authorise the use of, any uncertified mechanical lift device that is

available at the building in which Co-location space is located.

4.3.14.4 Ladders

Customer may use approved non-conducting ladders within the Co-location space. Customer must not

use any non-approved or conducting ladders within the Co-location space. Customer must ensure that

all ladders used by Customer Personnel comply with the occupational health and safety requirements

of the building in which Co-location space is located and any other requirements provided by nbn to

Customer from time to time.

Service Levels Schedule Facilities Access Service Module




SFAA – Wholesale Broadband Agreement – Service Levels Schedule - Facilities Access Service Module

Service Levels Schedule Facilities Access Service Module




Copyright






Disclaimer







developments.

Environment


Introduction

SFAA – Wholesale Broadband Agreement – Service Levels Schedule - Facilities Access Service

Module

3

Introduction

This document describes the Service Levels that apply to the Facilities Access Service. It also sets

out the Performance Objectives that nbn will aim to achieve for certain Service Levels.

Failure to achieve a Performance Objective may give rise to consequences, such as an obligation

on nbn to take Corrective Action.


Roadmap

A roadmap describing the structure of this document follows for the assistance of Customer.

Part A: Service Levels

Part A describes nbn's Service Levels and Performance Objectives. While not achieving a Service

Level or Performance Objective is not a breach of this Agreement, nbn may be required to take

Corrective Action under Part B if it does not meet a Performance Objective.

Part A: Service Levels Page

1 Facilities Access Service Orders 4

Part B: Measurement and Corrective Action

Part B sets out nbn's measurement, monitoring and reporting obligations and the mechanics

involved in Corrective Action if nbn does not meet a Performance Objective.

Part B: Measurement and Corrective Action Page

2 Measurement 6

(b)

Corrective Action

6

Part C: Interpretation and exclusions

Part C contains the rules of interpretation and exclusions which apply to this Service Levels

Schedule for the Facilities Access Service.

Part C: Interpretation and Exclusions Page

4 Interpretation 8

5 Exclusions 9



Module

4


Section 1 sets out the Service Levels that nbn offers for Facilities Access Service orders.

1. Facilities Access Service Orders

1.1 Service Levels for Facilities Access Service Order Processing

The Service Levels for Facilities Access Service Order Processing from the time of Order

Acknowledgement are:

Activity Service Level (Business Days)

Allocation and set-up of rack space for Co-

location with or without ODF Termination or Cross Connect

10

Performance of ODF Termination or Cross

Connect (without allocation and set-up of rack space for Co-location)

2

Preliminary order assessment for the nbn™

Building Entry Service

5

1.2 Service Levels for Facilities Access Service Order Completion

The Service Levels for Facilities Access Service Order Completion from the time of Order

Acknowledgement are:

Activity Service Level (Business Days)

Allocation and set-up of rack

space for Co-location, with or without ODF Termination or Cross Connect

20

Performance of ODF

Termination with or without Cross Connect (without allocation and set-up of rack space for Co-location)

10 + 5 if POI Site outside Urban Area

Performance of Cross Connect

5 + 5 if POI Site outside Urban Area

Completion of Feasibility

Study for the nbn™ Building Entry Service

15

1.3 Performance Objectives

nbn will aim to achieve the following Performance Objectives in connection with the Service Levels

set out in this section:

Activity Performance Objective

Facilities Access Service 90%



Module

5

Order Processing performed in accordance with the applicable Service Levels

Facilities Access Service

Order Completion performed in accordance with the applicable Service Levels

90%

Each of these Performance Objectives will be measured based on the total number of all of nbn’s

customers' Facilities Access Service orders processed or completed (as the case may be) each

month.



Module

6


2. Measurement

2.1 Measurement and monitoring

nbn will measure and monitor its performance, and produce reports based on that information, in

relation to each Activity (Performance Reports).

2.2 Information accuracy

(a) Performance Reports and any measurement and monitoring information produced by nbn

are the Confidential Information of nbn.

(b) nbn will:

(i) use its reasonable endeavours to:

(A) ensure that the Performance Reports generated by the measurement and

monitoring tools are accurate (including by correcting any inaccuracies);

and

(B) notify Customer within 10 Business Days of becoming aware of any

inaccuracy; and

(ii) engage an independent auditor to review the general accuracy of its measurement

and monitoring tools at least once during the Term and notify Customer of the

outcome of that review.

2.3 Reporting

(a) nbn will provide a Performance Report to Customer on its performance of:

(i) the Activities in each month, on or about 20 Business Days after the end of the

month; and

(ii) the Activities in each Quarter, on or about 20 Business Days after the end of the

Quarter.

(b) nbn may, from time to time, include additional information about nbn’s performance in its

Performance Reports as nbn’s measurement and monitoring tools are developed.

2.4 Data Enquiries

(a) Customer may, acting reasonably, make a Data Enquiry (via nbn’s Relationship Points of

Contact) within 6 months after the end of the period to which the Performance Report

applies.

(b) nbn must use reasonable endeavours to respond to a Data Enquiry within 10 Business

Days after receipt of the Data Enquiry (or such longer period agreed by the parties, acting

reasonably).



Module

7

3. Corrective Action

3.1 Corrective Action

(a) Subject to section 3.2, if nbn does not achieve a Performance Objective, nbn will:

(i) inform Customer of the reasons for that non-achievement;

(ii) provide Customer with a corrective action plan that sets out the relevant Corrective

Action that nbn will undertake to address the non-achievement;

(iii) undertake the relevant Corrective Action; and

(iv) notify Customer as soon as reasonably practicable after Corrective Action is taken

by nbn.

(b) nbn will:

(i) take each action in section 3.1(a) as soon as reasonably practicable following the

identification of the non-achievement of a Performance Objective by nbn; and

(ii) provide a corrective action plan under section 3.1(a)(ii) by or before the time that

nbn provides a corresponding Performance Report to Customer under section 2.3.

3.2 Conditions

nbn is not required to provide the information set out above or undertake any Corrective Action in

a measurement period if nbn has already provided information or performed, or is in the process

of performing, Corrective Action in relation to an earlier event with the same cause as the

subsequent event.

Part C: Interpretation and Exclusions


Module

8


4. Interpretation

4.1 Service Levels apply in Operational Hours

(a) All references to time in this Service Levels Schedule for the Facilities Access Service are

calculated by reference to Operational Hours.

(b) Unless specified otherwise in the table below, Operational Hours are 8:00am to 5:00pm

local time on Business Days where the relevant Activity is occurring.

Service Level Operational Hours

Facilities Access

Service Order Processing

8:00am to 5:00pm Australian Eastern Time on Business Days

(c) Unless specified otherwise, measurement of nbn’s performance:

(i) starts:

(A) during Operational Hours, immediately; and

(B) outside of Operational Hours, at the start of the next Operational Hour,

after Order Acknowledgement; and

(ii) ends at the time at which nbn notifies Customer (by any means permitted under

this Agreement) that nbn has successfully completed the relevant work, or rejects

or cancels the order in accordance with this Agreement.

(d) If:

(i) a ‘Pending’ Status is applied to any order; or

(ii) a ‘Held’ Status is applied to any order due to a matter beyond nbn's control,

measurement of nbn's performance will be suspended for the period that matter causes or

contributes to that status.

4.2 Calculating time

(a) Unless otherwise specified:

If the period

of time is expressed to

then the period of time

occur within

a number of Business Days

ends at the end of the last Operational Hour on the last of those Business Days; and

excludes the day on which the relevant order is placed.

(b) For the purposes of calculating the Business Day on which nbn completes an Activity, if

nbn completes an Activity outside of Operational Hours, the Activity is deemed to have

been completed during the immediately preceding Operational Hour.



Module

9

4.3 Pro Rata measurement

If this Agreement is executed, terminated or expires part way through a measurement period, the

measurement of nbn’s performance under this Service Levels Schedule for the Facilities Access

Service will be pro-rated to reflect that shorter period.

5. Exclusions

(a) The sole consequence of a failure of nbn to achieve a Service Level or Performance

Objective will be the consequence (if any) specified in this Service Levels Schedule for the

Facilities Access Service and a failure to achieve a Service Level or a Performance

Objective will not be regarded as a breach of the Agreement.

(b) Service Levels and Performance Objectives do not apply for the period and to the extent

that:

(i) nbn’s ability to perform in accordance with the Service Level or Performance

Objective is adversely affected by any inability of nbn or its Personnel to gain

access to a location necessary to perform works;

(ii) this Agreement provides that nbn does not have an obligation to perform in

accordance with the Service Levels or Performance Objectives; or

(iii) nbn’s ability to perform in accordance with the Service Level or Performance

Objective is adversely affected by an Excluded Event, a Customer Event or any

matter, thing, event or circumstance that is not within nbn's reasonable control.

Price List Facilities Access Service Module




SFAA – Wholesale Broadband Agreement – Price List – Facilities Access Service Module 2

Price List Facilities Access Service Module




Copyright






Disclaimer







developments.

Environment


Introduction

SFAA – Wholesale Broadband Agreement – Price List – Facilities Access Service Module

3

Introduction

This document sets out the Charges and other amounts payable in connection with the Facilities

Access Service.

Charges in this Facilities Access Service Price List are separated into recurring Charges and non-

recurring Charges. Recurring Charges are periodic amounts which are payable in each Billing

Period that a Service Element is supplied by nbn to Customer. Non-recurring Charges are payable

only when certain activities or events occur (e.g. Co-location Activations).

Discounts, credits and rebates to Charges in this Facilities Access Service Price List may be offered

from time to time, as set out in the Discounts, Credits and Rebates List.

Certain provisions of this Facilities Access Service Price List may be affected by the terms of an

SAU.


Roadmap


Part A: Recurring Charges

Part A sets out the recurring Charges which apply in connection with the supply of the Service

Elements of the Facilities Access Service.

Part A: Recurring Charges Page

1 Recurring Charges 4

Part B: Non-recurring Charges

Part B sets out the non-recurring Charges which apply in relation to the supply of specific activities

in connection with the supply of the Facilities Access Service.

Part B: Non-recurring Charges Page

2 Setup and activations 5

3 Service management 5



4


Section 1 sets out the recurring Charges which apply to the Service Elements of the Facilities

Access Service. The specific Charges which apply will depend on the Service Elements selected by

Customer.

1. Recurring Charges

The recurring Charges per Billing Period for the Service Elements of the Facilities Access Service

are:

Service Element Recurring Charge

Cross Connect $0.00

Co-location (1 x lockable half height Equipment Rack) $1,200.00

Co-location (1 x lockable full height Equipment Rack) $2,000.00

ODF Termination $0.00

nbn™ Building Entry Service (per fibre cable)* $190.00

* Note: Includes performance of an initial feasibility study and one post-installation inspection.



5


Section 2 sets out the non-recurring Charges which apply to specific setup and activation activities


2. Setup and activations

(a) The Charges for the setup and activation of the Facilities Access Service are:

Activity Charge

Cross Connect Activation $0.00

Co-location (1 x lockable half height Equipment Rack) Activation $900.00

Co-location (1 x lockable full height Equipment Rack) Activation $1,500.00

ODF Termination Activation $0.00

First Access Card $0.00

Additional feasibility study for the nbn™ Building Entry Service Labour Rate + Materials

Additional post-installation inspection for the nbn™ Building Entry Service

Labour Rate + Materials

(b) In this section 2:

(i) Labour Rate means $75.00 for each of the total number of man-hours of labour

required to perform the relevant activity (rounded up to the next full hour); and

(ii) Materials means the cost of materials necessary to perform the relevant activity.

Section 3 sets out the non-recurring Charges which apply to specific service management activities


3. Service management

(a) The Charges for service management relating to the Facilities Access Service are:

Activity Charge

Additional / Replacement Access Card $100.00

Facilities Access Missed Appointment (During Business Hours) $300.00

Facilities Access Missed Appointment (Outside Business Hours) $450.00

Co-location Equipment Rack to nbn™ ODF tie cable augmentation As set out in section 3(b)

(b) If Customer requests that nbn augment the tie cables between an Equipment Rack

supplied by nbn to Customer, and an nbn™ ODF under section 4.3.6.1 of the Service

Technical Specification for the Facilities Access Service:

(i) nbn will provide Customer with a quotation specifying the amount of the Charge

and the terms on which nbn will agree to perform such augmentation;

(ii) Customer may accept or reject nbn’s quotation; and



6

(iii) if Customer accepts nbn’s quotation:

(A) nbn will perform the work requested by Customer in accordance with the

quotation; and

(B) Customer must pay the amount of the Charge set out in the quotation.

Service Terms Facilities Access Service Module




SFAA – Wholesale Broadband Agreement - Service Terms – Facilities Access Service Module

2

Service Terms Facilities Access Service Module




Copyright






Disclaimer







developments.

Environment


Introduction


3

Introduction

These Service Terms for the Facilities Access Service include:

provisions which are specific to nbn’s supply of the Facilities Access Service, but which are

otherwise similar in nature to those in the Head Terms;

explanatory notes as a guide to provisions which have corresponding provisions in the

Head Terms; and

Special Terms, which take priority over other provisions in this Agreement (including the

Head Terms) and are subject to specific change management provisions in clause F4 of the

Head Terms.

The Service Terms for the Facilities Access Service are generally arranged to replicate the order of

the Head Terms, with some modifications.

As an aid to the reader, this document includes the following icon, which is used to identify

provisions which are Special Terms.

This icon is used to identify provisions which are Special Terms.


Roadmap


Part A: Product Supply

No Facilities Access Service-specific Special Terms or Service Terms currently apply with respect to

product supply.

Part B: Financial Management


financial management.

Part C: Operational Management

Part C sets out Facilities Access Service-specific Service Terms related to operational management.

Part C: Operational Management Page

1 Conditions regarding Type 2 Facilities 7

2 The Access Seeker Undertaking 8

Part D: Information & Rights Management


information & rights management.

Roadmap


4

Part E: Risk Management

Part E sets out a Facilities Access Service–specific Special Term related to risk management.

Part E: Risk Management Page

3 Insurance Policies 10

Part F: Agreement Management


agreement management.

Part G: Dispute Management


dispute management.

Part H: General Terms

Part H sets out the Facilities Access Service-specific Service Terms of a general nature.

Part H: General Terms Page

4 Facilities Access Service not a listed carriage service 13

Part I: Service Management

Part I sets out the Facilities Access Service-specific Service Terms related to service management.

Part I: Service Management Page

5 Use of the Facilities Access Service 14

6 Hand back obligations 14



5


This document does not contain any Product Supply terms which are specific to the Facilities

Access Service and additional to Module A of the Head Terms.



6


This document does not contain any Financial Management terms which are specific to the

Facilities Access Service and additional to Module B of the Head Terms.



7


Section 1 is a Service Term which should be read in conjunction with section 3 of the Service

Description for the Facilities Access Service.

1. Conditions regarding Type 2 Facilities

(a) If nbn’s contractual access or use rights or obligations in respect of a Type 2 Facility are

varied or terminated for any reason beyond the reasonable control of nbn, then:

(i) if nbn is unable to continue to provide the Facilities Access Service in respect of

that Type 2 Facility on terms that are reasonably acceptable to nbn, that variation

or termination will constitute a Force Majeure Event;

(ii) nbn may vary or terminate supply of the Facilities Access Service to Customer in

respect of that Type 2 Facility;

(iii) Customer must comply with nbn’s directions relating to Customer’s access to that

Type 2 Facility; and

(iv) the procedure set out in clause C14.3 of the Head Terms will apply.

(b) Customer must:

(i) sign an Access Seeker Undertaking before nbn will supply the Facilities Access

Service in respect of a Type 2 Facility; and

(ii) at all times comply with the Access Seeker Undertaking.

(c) If the Underlying Facility Provider wishes to be present during the performance of

infrastructure, make ready or maintenance works by Customer at Type 2 Facilities:

(i) nbn may schedule works at a time when the Underlying Facility Provider is able to

be present; and

(ii) Customer must not, without the consent of nbn, perform the works unless the

Underlying Facility Provider is present.

(d) Customer must comply, and ensure that Customer Personnel and any person Customer

invites, permits or causes to enter any Type 2 Facility complies, with any conditions,

limitations or requirements of the Underlying Facility Provider, including:

(i) the removal of Customer Equipment from a Type 2 Facility which has not been

installed in compliance with the Underlying Facility Provider's requirements; and

(ii) as set out in the WBA Operations Manual or notified by nbn or the Underlying

Facility Provider to Customer from time to time.

(e) Failure by Customer to take into account possible lead times for the grant of Building Entry

Rights from the Underlying Facility Provider in relation to Type 2 Facilities constitutes a

Customer Event.

(f) In circumstances where Customer receives a direction or communication from the

Underlying Facility Provider which impacts on Customer’s access to a Type 2 Facility or

Customer’s use of a Service Element of the Facilities Access Service it has acquired,

Customer must notify nbn of the details of that direction or communication, as soon as

practicable.



8

Section 2 is a Service Term which applies to the Facilities Access Service.

2. The Access Seeker Undertaking

Customer must comply with, and ensure that its Authorised Persons comply with, all obligations

described in the Access Seeker Undertaking including with regard to health, safety and

environment in Type 2 Facilities and any directions given to Customer by the Underlying Facility

Provider.



9


This document does not contain any Information & Rights Management terms which are specific to

the Facilities Access Service and additional to Module D of the Head Terms.



10


Section 3 is a Special Term which applies in connection with the Facilities Access

Service.

3. Insurance Policies

(a) If Customer wishes to order a Service Element of the Facilities Access Service which would

require Customer or its Personnel to physically access a site at which that Service Element

is supplied to Customer, each party must ensure that each of the Insurance Policies they

effect and maintain in accordance with clause E5.1(b) of the Head Terms are for an

amount not less than $50 million per occurrence (except for product liability insurance,

which will be for not less than $50 million in the annual aggregate).

(b) Clauses E5.2 to E5.5 of the Head Terms apply with respect to Customer’s obligation under

section 3(a) as if a reference in those clauses to clause E5.1 of the Head Terms was a

reference to section 3(a).



11


This document does not contain any Agreement Management terms which are specific to the

Facilities Access Service and additional to Module F of the Head Terms.



12


This document does not contain any Dispute Management terms which are specific to the Facilities

Access Service and additional to Module G of the Head Terms.



13


Section 4 is a Service Term which should be read in conjunction with the Introduction to the

Service Description for the Facilities Access Service.

4. Facilities Access Service not a listed carriage service

The Facilities Access Service is not a listed carriage service or a service that facilitates the supply

of a listed carriage service for the purposes of section 152AL of the Competition and Consumer

Act. The inclusion or supply of the Facilities Access Service under this Agreement published on

nbn’s Website does not have the effect of making the Facilities Access Service a declared service

for the purposes of Part XIC of the Competition and Consumer Act.



14



5. Use of the Facilities Access Service

Customer must not assign, lease, license or otherwise deal with any right or benefit that nbn

makes available to Customer as part of the Facilities Access Service, or attempt to do any of these

things except to the extent expressly permitted by this Agreement.


6. Hand back obligations

(a) Within 4 weeks after nbn commences to supply a Service Element of the Facilities Access

Service to Customer, Customer must start providing a Customer Product to a Downstream

Service Provider or Contracted End User that relies on that Service Element as an input.

(b) Subject to section 6(c), if:

(i) Customer:

(A) fails to commence supply in accordance with section 6(a); or

(B) ceases to provide any Customer Product to any Downstream Service

Provider or Contracted End User that relies on that Service Element of the

Facilities Access Service as an input for a continuous period of 4 weeks or

more; and

(ii) an Other Customer places an order for that Service Element of the Facilities Access

Service in respect of the relevant POI Site or Aggregation Node Site and nbn,

acting reasonably, considers that it is prevented from fulfilling that order due to

Customer's acquisition of that Service Element of the Facilities Access Service at

the relevant POI Site or Aggregation Node Site,

nbn may, by giving written notice to Customer, terminate the supply of that Service

Element of the Facilities Access Service at the relevant POI Site or Aggregation Node Site.

A termination of supply under this section 6(b) will be a disconnection for the purposes of

clause F9.2(a)(v) of the Head Terms.

(c) Section 6(b) does not apply in relation to Co-location supplied by nbn to Customer in

respect of a POI Site or Aggregation Node Site if Customer Active Equipment is installed in

the rack space that is made available by nbn to Customer as part of the supply of Co-

location at that POI Site or Aggregation Node Site.

Fair Use Policy Facilities Access Service Module




SFAA – Wholesale Broadband Agreement – Fair Use Policy – Facilities Access Service Module

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Fair Use Policy Facilities Access Service Module




Copyright






Disclaimer







developments.

Environment



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Introduction

The purpose of this Facilities Access Service Fair Use Policy is to support the consistent supply of

relevant products to all nbn customers and ultimately to End Users, recognising that the nbn™

Infrastructure is a shared resource and the activities of one person can detrimentally affect the use

of the nbn™ Infrastructure by another person.

This Facilities Access Service Fair Use Policy:

applies to Customer’s use of the nbn™ Infrastructure; and

is intended to avoid adverse impacts on the quality or reliability of the nbn™

Infrastructure by ensuring that Customer does not use, or permit others to use, nbn's

products or services in an excessive or unreasonable manner.

Non-compliance with this Facilities Access Service Fair Use Policy may result in an immediate

Ordering Freeze, Service Reduction or Suspension of an Ordered Product under clause F5 of the

Head Terms or the disconnection of Customer Equipment under clause C10 of the Head Terms.


1. Fair use of networks, systems, equipment or facilities

Section 1 sets out the meaning of Unfair Use and Customer obligations in relation to use of

networks, systems, equipment or facilities.

1.1 Customer obligations

(a) Customer must not, and must ensure its Personnel do not, engage in Unfair Use.

1.2 Unfair Use

In this Fair Use Policy, Unfair Use means use of the nbn™ Infrastructure in a way that creates a

risk to:

(a) the integrity of the nbn™ Infrastructure;

(b) the integrity of the network, systems, equipment or facilities of Customer or any Other

Customer used in connection with the nbn™ Network or at the National Test Facility;

(c) the quality of any product or service supplied by nbn to Customer or any Other Customer;

or

(d) the health or safety of any person.


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Examples of conduct that may constitute Unfair Use include:

1. use of the nbn™ Infrastructure in a way that causes or may cause interference, disruption,

congestion or, more generally, sub-optimal network performance; and

2. undertaking (or attempting to undertake) any of the following activities without

authorisation:

(a) disabling, disrupting or interfering with the regular working of any service or network,

including, without limitation, via means of overloading it, denial of service attacks or

flooding a network;

(b) probing, scanning or testing the vulnerability of a system or network; or

(c) breaching the security or authentication measures for a service or network.

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