Facilitation 101
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Transcript of Facilitation 101
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Facilitator
What are your experiences as a facilitator?
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End of Role Game!
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Facilitator
What went wrong?
What could I have done better?
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Facilitator
Diplomat Referee Cop Comedian …your own style
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Objective
Goal & Deliverables
Process
Visible Agenda
Ground Rules
Parking lot
Prime directive
Switch off cell phones
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Body language
• Open & Centred • No hands in pockets • No leaning or sitting Your posture and tone convey confidence and excitement
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Body language
Move “in” or “out” of the conversation Get physically “too close” with dominating or argumentative participants
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Shepherding
the group
• Sensitive to the group: validate and legitimise • Defuse uncomfortable moments • Encourage dialogue • Provide air to quiet folks • Help to develop consensus • Active listening • Watch group dynamics
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Types of quest
ions
• Open: “How, What, Why” • Greater Response: Probing, describe, tell,
explain • Redirect: What do the rest of you think?
Helen, what are your thoughts? • Clarification: Where are we? Will someone
summarize our position? • Closed: check agreement, also for clarification.
Can we move on now?
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Difficult types:
“the Mummy”
The person who won’t participate in discussions
• Be patient • Ice-breaker, check-in question • Give the mummy a major role in subgroups • Ask direct question to the person on topics you
know he or she had expertise • Talk after the meeting and encourage them to
speak up: their opinion is important
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Difficult types:
“the Windbag”
The person who dominates discussions
• Establish a process to limit the Windbag’s discussion.
• Target questions to other members by name • Use nonverbal signals, e.g. no direct eye
contact, focus on another part of the room • Do not assign subgroup leadership roles to this
person
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Difficult types:
“the Rambler”
The person who gets off-track discussions
• Help them by listening and quickly summarizing • Preface the Rambler’s remarks with “Give me
your short version of …” • When they pause, say “Thanks Joan, but we
need to get back to the agenda.” • Do not assign subgroup leadership roles to this
person
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Difficult types:
“the Homesteade
r”
The person who takes a position and is reluctant to change • Ask or provide more alternatives • Ask to evaluate trade-offs, pro-cons • Give hints on team alignment building • Over whelm them with facts! :) • Postpone the conversation to a separate meeting
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Whiteboard clar
ity
• Strive to use participants’ exact words: if you rephrase check for correctness “Does this capture what you said?”
• Use capital letters • Print as legibly as possible • Use abbreviations liberally • Switch colors and check markers
before the session • Draw!
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Tips
• Know names and use them • Ask someone else to help keep time • Breaks, special food for long meetings • Increase your self-awareness with help of a pair
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credits
Thank you!
Dennise Openshaw – Facilitation 101 https://my.thoughtworks.com/docs/DOC-13090 Thoughtpedia page on Facilitation https://thoughtpedia-public.thoughtworks.com/display/KBPUB/Facilitation Creative commons pictures – by-sa: http://www.flickr.com/photos/lessio/370136797/ http://www.flickr.com/photos/paulk/27206695/ http://www.flickr.com/photos/compujeramey/2378562709/ ? lost link of comedian pic? ? lost link of agenda pic? ? lost link of group facilitation pic? http://www.flickr.com/photos/tobiastoft/3209409590/ http://www.flickr.com/photos/ol1/5539623423/ http://www.flickr.com/photos/oberazzi/318947873/ http://www.flickr.com/photos/spaterson/5184530931/
h"p://crea*vecommons.org/licenses/by-‐sa/3.0/
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Print the following cards for the first 10min role game
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(1) Be quiet and withdrawn. Please have no involvement in the session.
During the first 10min of this session
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(2) Please participate heavily in the session, to the point of dominating views at times
During the first 10min of this session
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(3) Make a slightly confusing point
At some point, during the first 10min of this session
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(4) • Ask the facilitator if you can come and
illustrate your point • Come up to the board and take the pen
from me • Illustrate and expand on your point on the
board
At some point, during the first 10min of this session
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(4b) When someone from the group comes to the board to explain a point, get involved ensuing the discussion goes on for a short time (20-30 seconds)
At some point, during the first 10min of this session
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(5) Engage in a side discussion with someone in the audience for a short time (20-30 seconds)
At some point, during the first 10min of this session
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(6) Open your laptop and start typing being uninterested at the session.
At some point, during the first 10min of this session
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(7) Argue a little against a point someone puts forward using sarcasm and offensive tone.
At some point, during the first 10min of this session
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(8a) • Take the cell phone number from the
person on your right. • During the session call them, you can
hang up when it rings.
At some point, during the first 10min of this session
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(8b) • Give your cellphone number to the
person on your left. • Have your cell phone sound on. • Take the call when they ring you. • In a not entirely soft voice, say hello,
pause and ask if you can call back as you are currently in a workshop.
At some point, during the first 10min of this session