Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means...
-
date post
18-Dec-2015 -
Category
Documents
-
view
217 -
download
0
Transcript of Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means...
![Page 1: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/1.jpg)
Facilitating with TechnologyBusting the Myths
Unveiling the MysteriesUnderstanding the Means
Robert O. Briggs, Ph.D.GroupSystems.com
Center for the Management of Information, UofAZ
![Page 2: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/2.jpg)
You’d have toYou’d have tohave to be have to be brain-dead tobrain-dead touse computersuse computersin a meeting!in a meeting!
![Page 3: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/3.jpg)
Topics of Discussion
• Why facilitate with technology?– The roots of group productivity– The role of the facilitator– The role of technology– Client trends
• Myths• Mysteries• Understanding the means• The facilitator’s highest calling
![Page 4: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/4.jpg)
Effort Over Time
The Roots of Productivity
ProductivityGoal
Congruence
Communication
Reasoning Info Access
- -
-
Distraction
-
![Page 5: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/5.jpg)
The Role of the Facilitator
• Design a process• Based on predictable group dynamics• Monitor and intervene to enhance
– Communication– Reasoning– Information access– Goal congruence
• To assure the group achieves it’s goal
![Page 6: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/6.jpg)
Design a Process…
Goal Attainment ProcessUnderstand the Problem - Develop alternatives
Evaluate Alternatives - Make a choiceMake a plan
![Page 7: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/7.jpg)
…Based on Predictable Group Dynamics
Group DynamicsDiverge – Converge
Organize – Elaborate Agree
Goal Attainment ProcessUnderstand the Problem - Develop alternatives
Evaluate Alternatives - Make a choiceMake a plan
![Page 8: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/8.jpg)
The Role of Technology in Facilitation
Effort Over Time
ProductivityGoal
Congruence
Communication
Reasoning Info Access
- -
-
Distraction
-
Improve
Enhance Ease
Reduce
Can Technology Improve Goal Congruence?
You can do things with technology to improve goal congruence
![Page 9: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/9.jpg)
Group Dynamics Techniques
• A combination of technology and talk
• Creates a pattern of group interaction– Repeatablely– Reliably– Predictably
![Page 10: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/10.jpg)
Hands-on with GroupSystems
• Electronic Brain-writing Divergence
• FastFocus Convergence
• Crowbar Consensus
• Popcorn Sort Converge/Organize
• Bucket Walk Consensus
• Point-Counterpoint Impasse Breaker
![Page 11: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/11.jpg)
Busting the Myths
• The tyranny of the technical
• Technology indicates illness
• Instant information overload
• Too, too, too hard
• You can be replaced by a button
![Page 12: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/12.jpg)
Myth # 1
The Tyranny of the Technical
![Page 13: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/13.jpg)
Technology is cold
![Page 14: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/14.jpg)
Technology makes people feel distant from each other
![Page 15: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/15.jpg)
Technology is unresponsive to individual needs and shifting
group dynamics
![Page 16: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/16.jpg)
It creates barriers between people
![Page 17: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/17.jpg)
People engage the computers instead of each other
![Page 18: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/18.jpg)
Technology is artificialand low-touch
![Page 19: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/19.jpg)
Technology dominates the environment
![Page 21: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/21.jpg)
Fact #1
You design processes so that people engage one another through the computers.
![Page 22: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/22.jpg)
Myth # 2
Technology Indicates Illness
![Page 23: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/23.jpg)
We We don’t need don’t need anonymity.anonymity.We are all We are all
open open and honest.and honest.
![Page 24: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/24.jpg)
I don’t trust anybody I don’t trust anybody who can't tell it to my facewho can't tell it to my face
![Page 25: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/25.jpg)
I didn't get to be an executive I didn't get to be an executive by being anonymousby being anonymous
![Page 26: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/26.jpg)
We don’t vote here, we arrive We don’t vote here, we arrive at a natural consensusat a natural consensus
![Page 27: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/27.jpg)
We don't need participation. We don't need participation. I already know what my people thinkI already know what my people think
![Page 28: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/28.jpg)
I am paid I am paid toto
make make decisions!decisions!
Why would Why would I want toI want toinvolve involve others others in the in the
process?process?
![Page 29: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/29.jpg)
Structure is unnatural Structure is unnatural and constraining!and constraining!
Technology Indicates Illness
![Page 30: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/30.jpg)
Fact #2
• People with robust, functional relationships gain cognitive, social, political, and economic benefit by using facilitation technology
![Page 31: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/31.jpg)
Myth # 3
You Can Be Replaced by a Button
![Page 32: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/32.jpg)
• You’re trying to substitute computers for thinking
• If you have technology you don’t need a facilitator
![Page 33: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/33.jpg)
Fact #3
• Technology is no substitute for facilitation
![Page 34: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/34.jpg)
Myth # 4Too, Too, Too Hard
![Page 35: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/35.jpg)
Real Executives Real Executives
won’t use keyboardswon’t use keyboards
![Page 36: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/36.jpg)
Fact # 4
• Fifth-graders do it
• Retired Admirals do it
• Non-typists do it
• Factory workers do it
• CEOs do it
• Grammar school teachers do it.
• IT’S EASY! (except…)
![Page 37: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/37.jpg)
Myth # 5
Instant Information Overload
![Page 38: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/38.jpg)
Number 9
Can't take time to write, Can't take time to write, read, and evaluate all those ideasread, and evaluate all those ideas
![Page 39: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/39.jpg)
I don't have time to play with computersI don't have time to play with computers
![Page 40: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/40.jpg)
I don’t have time to stop for gas, I’ve got to push this car down to the railroad station
to pick up my mother
![Page 41: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/41.jpg)
Understanding the Means
![Page 42: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/42.jpg)
Collective Effort:Uncoordinated Individual Effort
Coordinated Effort:Independent effort, critical hand-offs
Sprinters
Relay
Three Levels of Collaborative Effort
Concerted Effort:All must contribute simultaneously
Crew
![Page 43: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/43.jpg)
The GroupWare Grid
Coordinated
Concerted
Collective
Comm Reason InfoAccess
TeamCalendar
TeamDatabase
SharedWhiteBoard
SharedDirectory
OfficeSuite
WorkflowAutomation
GroupSupportSystem
![Page 44: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/44.jpg)
Diverge – ConvergeOrganize – Elaborate
Agree
Understand -- Develop Alternatives Evaluate Alternatives
Choose – PlanAcquireStoreFind
TransformDisplay
ExecuteTrack
MonitorAdjust
Inform Reason Act
CommunicateTalk – listen – read – write – gesture – show -- share
ProcessERP – CRM – Risk Assessment – Requirements Definition …
LotusNotes
GroupSystems MS Project
NetMeetingPlaceWare WebEx
YOU!
![Page 45: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/45.jpg)
Results
• 50% reduction of client labor hours• 75 - 90% reduction of client calendar
days• 10 X detail in
– Requirements– Designs– Plans
• Client $$$ saved
![Page 46: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/46.jpg)
One Opportunity
• E-business will be $2 trillion by 2002• The biggest barrier to e-business
implementation is…
–Lack of standard methods and processes
• Facilitator/consultants (YOU!) hold the key
![Page 47: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/47.jpg)
Your Prices Are About to Go Up
• Your customer is going on line without you
• Your customer doesn’t know how to productively collaborate online
![Page 48: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/48.jpg)
Consider This…
• Facilitator/consultants can be the superheroes of cyberspace
![Page 49: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/49.jpg)
The Facilitator’s Highest Calling
• The Leave-behind process–Teach a man to fish…
–Make money in your sleep
![Page 50: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/50.jpg)
What to Check When You Buy
• Time-metered service (so you can make money in your sleep)
• Database Integrity
• Chronological Integrity
• Information Hiding – Drill down
• Drag-and-drop organizing
• Variety of Group Dynamics
![Page 51: Facilitating with Technology Busting the Myths Unveiling the Mysteries Understanding the Means Robert O. Briggs, Ph.D. GroupSystems.com Center for the.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d225503460f949f8b2c/html5/thumbnails/51.jpg)
Take Home Messages
• Technology can be a powerful tool in the hands of a good facilitator
• Your clients are going on line, and they need you
• Earn money while you’re not working – the leave behind process