Facilitating teamwork in the NHS via an online social networking platform
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Transcript of Facilitating teamwork in the NHS via an online social networking platform
Facilitating teamwork in the NHS via an online social networking
platform
Facilitating teamwork in the NHS via an online social networking
platformSarah Bodell, Jackie Taylor, Ken Levins, Kate Hallsall, Michelle McEvoy
Sarah Bodell, Jackie Taylor, Ken Levins, Kate Hallsall, Michelle McEvoy
This work is a collaboration between the University of Salford and Lancashire Care Fundation Trust.
This work is a collaboration between the University of Salford and Lancashire Care Fundation Trust.
Michelle McEvoy
Clinical Specialist for Occupational Therapy.Michelle McEvoy
Clinical Specialist for Occupational Therapy.My family, my
friends, crafting, cooking and being organized ( I might be an actual domestic goddess or just boring!!)
My family, my friends, crafting, cooking and being organized ( I might be an actual domestic goddess or just boring!!)
Kate HallsallClinical Specialist Occupational Therapist/
Restart and Recovery Manager
Kate HallsallClinical Specialist Occupational Therapist/
Restart and Recovery Manager
Being in the thick of it - whether its shouting up for Occupational Therapy in busy places, cheering kids on at footie or watching bands in muddy fields dressed in wellies I’ll be there in the middle of it!!
Being in the thick of it - whether its shouting up for Occupational Therapy in busy places, cheering kids on at footie or watching bands in muddy fields dressed in wellies I’ll be there in the middle of it!!
Ken LevinsClinical Specialist Occupational Therapist/
Restart and Recovery Manager
Ken LevinsClinical Specialist Occupational Therapist/
Restart and Recovery Manager
There are few things in life that can change someone's day so easily as a smile or the chance to escape their thoughts by laughing. I like to try and make this happen every day, for at least one person.
There are few things in life that can change someone's day so easily as a smile or the chance to escape their thoughts by laughing. I like to try and make this happen every day, for at least one person.
Background to the projectBackground to the project
Teamworking is a challengeIt is a particular challenge
for LCFTUoS experience of online
‘social networkingThis may be a solutionNo precedents set
Teamworking is a challengeIt is a particular challenge
for LCFTUoS experience of online
‘social networkingThis may be a solutionNo precedents set
The Prototype Approachwww.designingprojectmanagement.com/ images
The Prototype Approachwww.designingprojectmanagement.com/ images
The Project PlanThe Project Plan
Pitch idea Seek ‘early adopters’Engage support of learning
technologists at UoSIdentify a relevant social
networking platformEngage usersEvaluate user experienceRefineShare
Pitch idea Seek ‘early adopters’Engage support of learning
technologists at UoSIdentify a relevant social
networking platformEngage usersEvaluate user experienceRefineShare
So what was the feedback?
So what was the feedback?
What was your initial reaction on being invited to join the
project?
What was your initial reaction on being invited to join the
project?
When I received the initial e mail the project sounded beneficial and somewhat pioneering (Michelle McEvoy)
When I received the initial e mail the project sounded beneficial and somewhat pioneering (Michelle McEvoy)
Feeling of excitementHopeful of positive impact on
working practicesPleased to be offered the
opportunity to be part of, and to contribute to, something new and innovative
Feeling of excitementHopeful of positive impact on
working practicesPleased to be offered the
opportunity to be part of, and to contribute to, something new and innovative
Why did you volunteer to be part of the initiative?
Why did you volunteer to be part of the initiative?
A slightly competitive part of my personality wanted to say ‘oh yes I was part of that system being set up’ in the years to come! (Kate Hallsall)
A slightly competitive part of my personality wanted to say ‘oh yes I was part of that system being set up’ in the years to come! (Kate Hallsall)
Sense of challenge associated with being involved in a new initiative
Sense of pride and excitement associated with being in at ‘the start of something big’
Hope of personal and professional development
Opportunity for occupational therapy to be shown as forward thnking and innovative.
Opportunity to be involved in research
Sense of challenge associated with being involved in a new initiative
Sense of pride and excitement associated with being in at ‘the start of something big’
Hope of personal and professional development
Opportunity for occupational therapy to be shown as forward thnking and innovative.
Opportunity to be involved in research
How did you decide if you were a novice or an expert?
How did you decide if you were a novice or an expert?
Perceived self efficacy of pc use
Perceived understanding of terminology
Perceived previous experience of use of social media
Perceived self efficacy of pc use
Perceived understanding of terminology
Perceived previous experience of use of social media
What, at this stage, did you think NING had to offer?
What, at this stage, did you think NING had to offer?
Increased opportunity for networking with colleagues and with the University
Opportunity for knowledge sharing, discussion and debate.
Opportunity for peer support Reduce traveling time to
meetingsFun!
Increased opportunity for networking with colleagues and with the University
Opportunity for knowledge sharing, discussion and debate.
Opportunity for peer support Reduce traveling time to
meetingsFun!
How involved did you become, and what impacted on this?
How involved did you become, and what impacted on this?
‘I must admit I hid at the least conspicuous computer in the office, hiding the screen like a teenager looking at porn!’ (Michelle McEvoy)
‘I must admit I hid at the least conspicuous computer in the office, hiding the screen like a teenager looking at porn!’ (Michelle McEvoy)
Active promoter, based on confidence and commitment to the project (expert)
More involved over time, constrained by access to pc, It issues, and workload
Self perception of NING as ‘play� rather than work lead to reduced participation
Concern that other would judge it as ‘play’ laed to reduced participation
IT problems were a real de-motivatorLack of participation by a critical mass was a
demotivator as the value of the network was reduced.
Active promoter, based on confidence and commitment to the project (expert)
More involved over time, constrained by access to pc, It issues, and workload
Self perception of NING as ‘play� rather than work lead to reduced participation
Concern that other would judge it as ‘play’ laed to reduced participation
IT problems were a real de-motivatorLack of participation by a critical mass was a
demotivator as the value of the network was reduced.
Did you gain anything from your involvement in the project?
Did you gain anything from your involvement in the project?
The lack of response from others on the network was a bit disheartening. When the response did start to trickle through I felt quite excited, like opening birthday cards, and really pleased with myself for conquering the IT system Michelle McEvoy
The lack of response from others on the network was a bit disheartening. When the response did start to trickle through I felt quite excited, like opening birthday cards, and really pleased with myself for conquering the IT system Michelle McEvoy
Opportunity to work with new people, and to further professional thinking
Increased/developed online communication skills
Opened doors to other projectsFacilitated face to face working
relationshipsDeveloped insight into the potential of
technologyDeveloped new practical computer skillsPleased with own level of competence
Opportunity to work with new people, and to further professional thinking
Increased/developed online communication skills
Opened doors to other projectsFacilitated face to face working
relationshipsDeveloped insight into the potential of
technologyDeveloped new practical computer skillsPleased with own level of competence
Given your experiences, do you feel social networking has a place in
facilitating teamworking and collaboration in the NHS?
Given your experiences, do you feel social networking has a place in
facilitating teamworking and collaboration in the NHS?
YES! YES!
Promotion of teamworkDevelopment of the profile and
quality of OT locally and nationallyEnhancement and sharing of best
practiceProvision of support for new staff
membersFostering working relationships and
bringing personalities closer togetherPromotion of discussion and debate
Promotion of teamworkDevelopment of the profile and
quality of OT locally and nationallyEnhancement and sharing of best
practiceProvision of support for new staff
membersFostering working relationships and
bringing personalities closer togetherPromotion of discussion and debate
How could we do it better?
How could we do it better?
I expected there to be challenges in making the network happen and without these challenges I would not have learned anything from my experience. As a result of our experiences I hope we can support others to complete similar projects quicker and more effectively. (Ken Levins)
I expected there to be challenges in making the network happen and without these challenges I would not have learned anything from my experience. As a result of our experiences I hope we can support others to complete similar projects quicker and more effectively. (Ken Levins)
Requires ‘sign up’ from all involved staff, including managers.
IT systems should be tested prior to roll out
Line managers should be briefed as to the purpose of the online network, and levels of participation required.
Have a clear and meaningful reason to use the site.
Allocate time to access the site
Requires ‘sign up’ from all involved staff, including managers.
IT systems should be tested prior to roll out
Line managers should be briefed as to the purpose of the online network, and levels of participation required.
Have a clear and meaningful reason to use the site.
Allocate time to access the site
ConclusionConclusion
There is a role for online networking in the NHS as identified by clinical staff.
The prototyping approach had value in this context
The next stage of the project will build on issues identified during this one.
There is a role for online networking in the NHS as identified by clinical staff.
The prototyping approach had value in this context
The next stage of the project will build on issues identified during this one.
And finally…And finally…
‘NING was a new colleague for me that brought me closer to my work colleagues when the need was there.’ Ken Levins.
‘NING was a new colleague for me that brought me closer to my work colleagues when the need was there.’ Ken Levins.