Facilitating Collaborative Decision Making Anne Wright.
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Transcript of Facilitating Collaborative Decision Making Anne Wright.
Facilitating Collaborative Decision Making
Anne WrightAnne Wright
Desired Outcomes
By the end of this session you will have:By the end of this session you will have: An understanding of the importance of An understanding of the importance of
maximum appropriate involvement in maximum appropriate involvement in decision makingdecision making
A list of factors to consider when A list of factors to consider when determining how a decision will be madedetermining how a decision will be made
Desired Outcomes
By the end of this session you will have:By the end of this session you will have: A process for completing a basic A process for completing a basic
stakeholder analysisstakeholder analysis A plan for determining the level of A plan for determining the level of
involvement for decision-making in a involvement for decision-making in a current work situationcurrent work situation
All information in this presentation is taken with
permission from Interaction Associates Facilitative
Leadership course.
The Dilemma
Benefits of Involving Benefits of Involving Others in DecisionsOthers in Decisions Buy-inBuy-in Stronger Stronger
relationshipsrelationships Additional Additional
perspectives and perspectives and informationinformation
May result in a better May result in a better decisiondecision
Risks of Involving Risks of Involving Others in DecisionsOthers in Decisions Time consumingTime consuming Getting agreement Getting agreement
can be difficultcan be difficult Limited Limited
information- others information- others may not see the may not see the whole picturewhole picture
Loss of controlLoss of control
Maximum Appropriate Involvement is Key Involvement begins with defining which Involvement begins with defining which
decisions need to be made, and who should decisions need to be made, and who should be involved in making thembe involved in making them
Complete worksheetComplete worksheet
Key Stakeholders
Any person (or group of people) who:Any person (or group of people) who: Is responsible for the final decision.Is responsible for the final decision. Is in a position to implement or block the Is in a position to implement or block the
decision.decision. Is likely to be affected by the outcome of Is likely to be affected by the outcome of
the decision.the decision. Has information or expertise.Has information or expertise.
Decide and Announce
Leader makes the decision and announces it Leader makes the decision and announces it to stakeholdersto stakeholders
Lowest involvement, lowest ownershipLowest involvement, lowest ownership
Gather Input from Individuals and Decide Leader asks selected individuals for input, Leader asks selected individuals for input,
and then the leader makes the decision.and then the leader makes the decision. Low involvement, low ownershipLow involvement, low ownership
Gather Input from the Team and Decide Leader asks team members to share their Leader asks team members to share their
ideas in a meeting. The leader makes the ideas in a meeting. The leader makes the decision after hearing from the team.decision after hearing from the team.
Moderate involvement, moderate ownershipModerate involvement, moderate ownership
Consensus
A consensus decision is one that all team A consensus decision is one that all team members are willing to fully support and members are willing to fully support and implement. All members, including the implement. All members, including the leader, have the same formal power to leader, have the same formal power to support or block proposals.support or block proposals.
High involvement, high ownershipHigh involvement, high ownership
Consensus: THE RULES
Every timeEvery time you use this as your decision- you use this as your decision-making method, before you begin you must:making method, before you begin you must:
Define consensusDefine consensus Specify how the decision will be made if Specify how the decision will be made if
you are unable to reach consensus within a you are unable to reach consensus within a specified time (the fallback)specified time (the fallback)
Clearly outline constraints Clearly outline constraints
Delegate with Constraints
The leader defines the decision to be made The leader defines the decision to be made in the form of a question, clarifies in the form of a question, clarifies constraints, and delegates the decision to constraints, and delegates the decision to others. The leader does not alter the others. The leader does not alter the decision as long as it adheres to the decision as long as it adheres to the constraints.constraints.
Highest involvement, highest ownershipHighest involvement, highest ownership
Factors to Consider
Stakeholder Buy-InStakeholder Buy-In
Importance of Importance of DecisionDecision
CapabilityCapability
Time AvailableTime Available
Information Information NeededNeeded
Building Building TeamworkTeamwork
What About Voting?
Voting is effective when:Voting is effective when: Speed of decision-making is among the Speed of decision-making is among the
highest of prioritieshighest of priorities Stakeholders agree that all options on the Stakeholders agree that all options on the
table are acceptable and of equal merittable are acceptable and of equal merit In collaborative decision-making, voting is In collaborative decision-making, voting is
rarely recommendedrarely recommended
Exercise
Get into coaching pairs.Get into coaching pairs. Select one person's situation.Select one person's situation. The other person will act as a coach and The other person will act as a coach and
help think through and complete the help think through and complete the worksheets.worksheets.
Your goal of this exercise is to decide on Your goal of this exercise is to decide on the level of involvement. You will the level of involvement. You will notnot make the decision today.make the decision today.
Keys to Your Success
Remember that Remember that howhow you make a decision you make a decision can be as important as the decision itselfcan be as important as the decision itself
Actively choose a level of involvement for Actively choose a level of involvement for each decision based on the factors to each decision based on the factors to considerconsider
Most importantly, communicate the level Most importantly, communicate the level of involvement you are using and why of involvement you are using and why you selected that level of involvement for you selected that level of involvement for this decisionthis decision
Decide and Announce
AdvantagesAdvantages Decision can be Decision can be
made quicklymade quickly Leader is in Leader is in
immediate control immediate control of the decisionof the decision
Implementation can Implementation can begin immediatelybegin immediately
DisadvantagesDisadvantages May not be the most May not be the most
well-informed decisionwell-informed decision Those assigned to Those assigned to
carry out the decision carry out the decision may resistmay resist
Those affected may be Those affected may be resentful about not resentful about not having been asked having been asked their opinionstheir opinions
Gather Input from Individuals and Decide AdvantagesAdvantages
Leader has more Leader has more information to make the information to make the decisiondecision
Increased likelihood Increased likelihood that the decision will be that the decision will be carried outcarried out
Doesn’t require Doesn’t require coordinating a meeting coordinating a meeting with all playerswith all players
DisadvantagesDisadvantages Some people may feel Some people may feel
excludedexcluded Ownership is lowOwnership is low If you don’t choose to If you don’t choose to
use a particular use a particular person’s idea, they person’s idea, they might feel resentful, might feel resentful, and be less likely to and be less likely to provide input next timeprovide input next time
Gather Input from the Team and Decide AdvantagesAdvantages
Fosters creative Fosters creative thinking and synergythinking and synergy
Leader has more Leader has more information to make the information to make the decisiondecision
People feel included, People feel included, and therefore are more and therefore are more likely to be committed likely to be committed during implementationduring implementation
DisadvantagesDisadvantages More time consumingMore time consuming May surface group May surface group
issues or conflictsissues or conflicts If the decision is in If the decision is in
conflict with team conflict with team input, individuals may input, individuals may resist or sabotage resist or sabotage implementation implementation
Consensus
AdvantagesAdvantages High level of support High level of support
and ownership of the and ownership of the final decisionfinal decision
Group becomes well Group becomes well educated about the educated about the decision during the decision during the processprocess
Implementation can be Implementation can be easiereasier
DisadvantagesDisadvantages Can be very time Can be very time
consumingconsuming Stakeholders may not Stakeholders may not
have the collaborative have the collaborative skills needed to reach skills needed to reach agreementagreement
The more individuals The more individuals involved, the more involved, the more difficult it becomes to difficult it becomes to reach consensusreach consensus
Delegate with Constraints
AdvantagesAdvantages Frees the leader to Frees the leader to
do other thingsdo other things Garners highest Garners highest
supportsupport Develops leadership Develops leadership
capability in otherscapability in others
DisadvantagesDisadvantages Can be very time Can be very time
consumingconsuming Team may lack the Team may lack the
skill to make a good skill to make a good decision on their owndecision on their own
Leader has little Leader has little control or influence control or influence over the processover the process