Face IT: Fujitsu’s Well-managed Workplace “now2” combines Cost Effectiveness with End-user...

Optimizing O i h h Operations through Managed ServicesManaged Services

Room 4

Optimizing Operations through Managed Services – Room 4

Reshaping IT Face IT: Fujitsu’s Well Managed Workplace “now2” combines Cost Effectiveness with End User Satisfaction

Murat GüvenMurat GüvenProgram Manager WorkplaceFujitsu

12:30 h

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12:30 h

Face ITFujitsu’s Well Managed Workplace “now2”

Copyright 2011 FUJITSU

Fujitsu’s internal CEMEA&I IT Workplace

General information: New Office Workplace

4 Copyright 2011 FUJITSU

Fujitsu’s Internal CEMEA&I IT Architecture

Enterprise StrategyEnterprise Strategy

BusinessBusiness BusinessBusiness BusinessBusiness BusinessBusiness BusinessBusiness BusinessBusinessBusinessProcessBusinessProcess

BusinessProcessBusinessProcess





Business Applications & SupportCIO Task:CIO Task:

Workplaces and Mobility Solutions

Closethe Gap

IT ServiceDesk

Security &BusinessContinuity

p y

Infrastructure Services and Support

IT Infrastructure & ServicesData and Voice Networks

Copyright 2011 FUJITSU5

now2 Client Lifecycle Management

ConsultConsult Strategy – clear IT roadmap (hardware, software, services)Strategy – clear IT roadmap (hardware, software, services)

DevelopDevelop Structured selection of the suitable IT portfolioStructured selection of the suitable IT portfolio

ProcureProcure Customer-specific web shop with approval workflow –self service and automation

Customer-specific web shop with approval workflow –self service and automation

DeployDeploy Efficiency of provision (personalized SW installation and delivery ex works)

Efficiency of provision (personalized SW installation and delivery ex works)

ManageManage S it d il bilit f th li t t th hi h t d i t itS it d il bilit f th li t t th hi h t d i t itManageManage Security and availability of the client to the highest degree – integritySecurity and availability of the client to the highest degree – integrity

SupportSupport Automated self-healing systems through AIS – efficiencyAutomated self-healing systems through AIS – efficiency

RetireRetire Return old equipment and remarketing or environment-friendly disposal – resource protection

Return old equipment and remarketing or environment-friendly disposal – resource protection

SupportSupport Automated self healing systems through AIS efficiencyAutomated self healing systems through AIS efficiency

Copyright 2011 FUJITSU6

Customizing Services: Desk View Load®

BuildM t

BuildM t

On-site I t ll ti

On-site I t ll ti

Customization S i

Customization S iManagementManagement

OS

InstallationInstallation

Customer LAN

ServicesServices

Client System

Module

D i HDD DistributionDriver Module

HDD

Customer Applications

OperatingFujitsu CEMEA&I Factory

Distribution

Customer Module

p gSystem

Drivers

DeskView Load® is a new technology and a process from Fujitsu CEMEA&I. DeskView Load makes it possible to customize and personalize business clients ex works


and therefore enables better, quicker and more cost-effective delivery.

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now2 Webshop

Simple and structured design including approval process –i f lf i f l l d ffi i


mapping of self services for corporate employees leads to efficiency.

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now2 Software

Simple and structured design including approval process –i f lf i f l l d ffi i


mapping of self services for corporate employees leads to efficiency.

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now2 Technical FactsSoftware Distribution based on Microsoft SCCM

Patch management with ITCU, ITMU (Security Updates)O W f i t ll tiOwn Wrapper for installationsSoftware Pool at all locations (>10 employee)

PlatformsPlatformsWindows XP Professional SP3 (unattended installation)Windows Vista Enterprise SP2 (BDD with WIM)Windows 7 Professional SP1 (BDD with WIM)Multilingual (14 languages)Enterprise- Common- and Individual-SoftwareEnterprise-, Common- and Individual-Software• Wise Packaging Studio• MSI Technology

Local Admin Rights (open client)Global Group PoliciesU ifi d L S i t


Unified Logon Script

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Client Health & Performance Check

Carried out by MicrosoftNow2xp:• “In general, the client is in very good condition.

The tests and analysis of the log files didn't show serious deficiencies or security vulnerabilities.“y

Now2vista:• “Overall rating: 2.0”

now2virtual / now2win7 - MS Services Risk and Health Assessment Program for Windows Desktop (WDRAP) :• “In summary the Fujitsu Managed Workplace and Managed Virtual Workplace

based on Windows 7 and the environment it is managed in are in a very good


based on Windows 7 and the environment it is managed in are in a very good state and meet the overall Microsoft recommendations.”

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now2 Internal Customer SatisfactionHow satisfied are you with your now² client in general?

76% very satisfied + satisfied

70,00%

60,16%60,00%

,

40,00%

50,00%

15,79% 14 44%20,00%

30,00%

14,44%

6,72%

1,39% 1,49%0,00%

10,00%

12

0,00%very satisfied satisfied indifferent sligthly dissatisfied very dissatisfied don't know


IT Workplace RoadmapFujitsu’s Internal CEMEA&I IT Workplace Roadmap

20112011 now2virtualnow2virtual

20092009

now2win7now2win720102010

20092009

20082008

20072007now2vistanow2vista

20062006

20052005 22

now2thinnow2thin

now2mobilenow2mobile

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20052005 now2xpnow2xp


now2 Roadmap

Operating System ClientsWorkplace Strategy is Windows 7 Enterprise – Recommendation: Migration in

/ S “2011/2012 to ensure „Mainstream Support“Aligned Migration to SCCM 2007 internally already started / in place in customer environments (SCCM 2012 planned)Managed Mobile Strategy: Focus on MS Phone 7, Android and Apple iOS

BrowserStandard-Browser is IE 8. IE9 planned for 2012

Office: Standard Version is MS Office 2007Standard-Version is MS Office 2007Migration to Office 2010 SP1 with migration to Sharepoint 2010, Exchange 2010, Lync 2010


No MS Office 365

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now2 Lifecycle – Deployment CourseWorkplace Lifecycle decision depends on:

SupportB k ffi Lif lBackoffice LifecycleCorporate Service RoadmapTechnology (Security, Mobility, HW/SW)Technology (Security, Mobility, HW/SW)

Total number of

„„earlyearly adopteradopter““

u be omanaged

clients

„late followers“- Optimized IT infrastructure

enables HW refreshthrough soft-rollout - Deployment with more

efforts depending on IT

Preparation Preparation

p ginfrastructure maturity

- Risk of hitting End ofMainstream Support

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Years1 2 4

New ReleaseNew Release5

New ReleaseNew ReleaseCopyright 2011 FUJITSU

How Mature is your IT Infrastructure?Identify where you are and where you want to be according to

Gartner IT Infrastructure Maturity Model1

Mi ft I f t t O ti i ti 2Microsoft Infrastructure Optimization2

2

Uncoordinated,manual infrastructure

Managed IT infrastructurewith limited automationand knowledge capture

Managed and consolidated IT infrastructure with exensive automationKnowledge capture

Fully automatedmanagement, dynamicresources usageBusiness linked SLAsK l d t

2

Knowledge capture and reused Knowledge capture

automated and useautomated

1

Little to no focus on IT infrastructure and operations

Managing IT like abusiness; customer-focused; proven,competitive

Realization; beginning totake actions to gainoperational controland visibility

Gaining efficiencies and service quality through standardization, policy development

Moving to a managedenvironment

Trusted partner to thebusiness for increasing

development, governance structures and proactive processes

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environment the value and competitiveness ofbusiness processes


Extended View

Fujitsu’s Internal CEMEA&I Extended view of the IT infrastructure: Critical Success Factors

PeoplePeopleSupport by the top managementA central IT team set up as a service unitCountry and service managers appointed

Support by the top managementA central IT team set up as a service unitCountry and service managers appointed

PoliciesPolicies

The standard workplace has been declared to be mandatoryOne brand has been established for the clientA hardware and software road map introducedResolute use of security guidelines

The standard workplace has been declared to be mandatoryOne brand has been established for the clientA hardware and software road map introducedResolute use of security guidelinesResolute use of security guidelinesResolute use of security guidelines

ProcessesProcessesConcentrate on incident, configuration and change management + license managementParts of the entire lifecycle with

Concentrate on incident, configuration and change management + license managementParts of the entire lifecycle with

Gartner Fujitsu CEMEA&I

the highest ROI are improved firstthe highest ROI are improved first

ProductsProducts

Management SoftwareProducts carefully chosen (e.g. SoftwareDistribution Monitoring etc)

Management SoftwareProducts carefully chosen (e.g. SoftwareDistribution Monitoring etc)

Policies

People

ProcessesProcesses

Products

PricePriceProductsProducts Distribution, Monitoring etc)

Hardware and software rationalization and consolidation

Distribution, Monitoring etc)Hardware and software rationalization and consolidation

Achieve TCO of a "well managed Achieve TCO of a "well managed

ProcessesProcesses

Policies People ProcessesProcesses Products Price


PricePrice workplace“Have a transparent costing structureworkplace“Have a transparent costing structure Complete view of the IT infrastructureComplete view of the IT infrastructure

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now2virtual Desktop Infrastructure


now2virtual Expectations


Optimized Desktop Scenarios

Mobile WorkerPower UserTask Worker

Standard appsLimited set of apps

High performanceIndividual apps

Standard appsPersonalization

External User



KnowledgeWorker

Limited set of appsCentral dataOnline usage

Security

Individual appsPersonalizationOnline usage

Local & central dataSecurity

PersonalizationLocal data

Offline usageRemote access

Smartphone

PersonalizationCentral dataOnline usage

Non-corporate devicesSecurity

PersonalizationCentral dataOnline usageStatic accessHome office

One size does not fit all!


One size does not fit all!

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Ten Years of now2


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