Values and culture 1. Mission statement: The AECS mission statement embodies much of the culture of the organization-the quality and excellence in service and dedication to training all patients without discrimination.2. Spirituality: AECS was founded on a spiritual basis and its importance is evident from the name of the organization and presence of meditation rooms in each building. Employees are encouraged to treat everybody as equal, without discrimination. Aravind Eye Care System culture requires that the employees should not be focused on gaining position, earning money or obtaining material comforts.Service is placed before the self, as are the interests of patients and the institution.Work has its own reward and employees gain mental gratification for a job well done.3. Simple, clear & uncomplicated style of management:ACES have a strong, simple and modest senior management team. The management prides itself on the independent status of the organization, both financially and politically. Careful managing of resources ensures financial sustainability of the organization.4. Integrity and honesty:ACES also pride itself on integrity and honesty in its dealings with employees, patients and the government. A no Bribe culture is instilled throughout the organization and this ethical nature is recognized by staff and patients alike.5. Unity: The way in which people work together in an organization is the key indicator to its culture. Here at AECS, employees treat their colleagues and patients as members of their own family. This is evident even in the manner in which staff addresses and treats the patients.6. Community centered approach: People feel that Aravind eye Hospital is their hospital.AECS prides itself on its close relationship with local communities and proactively engages in eye care awareness creation through camps and other programmes.

ARAVIND VALUES: Values are expressed through the employees conduct towards the patients and colleagues. Aravind employees are trained to imbibe the following values:Compassionate patient care: We treat all patients with respect and compassion. We ensure that all patients understand their eye condition and treatment procedures. 1.QUALITY: We aim to achieve the highest standard of patient care. 2. Service: We dedicate ourselves to our mission and actively seek to serve communities in need.

4. Discipline: We worked in a disciplined manner to fulfill our duties with a singular focus on our shared mission.5. Teamwork: We work as a team with open communication consideration for others.6. Learning and Development: We ensure to keep ourselves updated on the recent advancements in our field and engage in continuous learning which would help us in our work.

COMMITTEEMAHILA COMMITTEE: Mahila committee is exclusively for women employees to voice the problem they face related to gender harassment.GRIEVANCE COMMITTEE: Grievance committee is available for the employee to share their grievance through HR manager.

HRM Human resource management acts as a backbone. Aravind eye hospital in Madurai contains nearly 1500 employees. 90 percent of employees in AECS are female. Their contribution to the Aravind hospital is maximum. There are 3 types of employees in AECS. They are MLOP, Doctors and MOs and Admin staff. The activities of HR are Recruitment, Selection, Orientation, Career development, Transfer, Welfare Measures, Appraisal, and Parameter for Bench Marking. HR POLICY The employees must be pleasant and should have positive attitude towards their patient. Patient should be guided properly because patients are our customers. Employees should be on time. Communication should be clear and simple. Employees should ensure safety to patients. Patient should be treated with dignity and courteous behavior

EMPLOYEE RIGHTS: Every employee, during the course of his tenure with the organization, shall be privileged to the rights To be aware of the hospital policies. To avail the benefits being extended by the organization. To be treated considerately and respectfully. To be entitled to the terms and conditions as specific in the appointment letter. To report immediately to the HR department, if any one believes that he/she or any other employee has been a victim of harassment. To be aware of all the rights being conferred on an employee during the course of employment. To not be discriminated on the basis of caste, religion, gender, or socio economic background. To seek clarity on the targets to be achieved / Job to be performed and the roles / responsibility associated with the task to be performed.

EMPLOYEE RESPONSIBILITY: Employees are strictly required to stick to the working that assigned to each of them. Employee are expected to work on shift has to support the functioning of hospital & patient care. Leave should be planned well in advance & prior sanction taken before proceeding on leave. All employees are expected to maintain proper, professional ethics& complete integrity in the performance of work. Employees are not expected to have any contact with the press or make any public statement about the hospital without any prior approval. Employee is expected not to convey in their local language in patient contact career. The employees are responsible for ensuring that the equipment allocated to them or used in their work& maintained in accordance with the standard operating guidelines. QUALITY POLICY:To ensure quality in every aspect of eye care, delivered in a timely manner with safety to the patient and thus achieve high level of patient satisfaction.

DISCIPLINARY CONDUCT OF MISCONDUCT: The following kinds of punishment shall be awarded in case of any employee who is found guilty of any of the aforesaid misconducts.1. Warning or censure. 2. Suspension without pay or allowance for a period not exceeding 30 days.3. Fine.4. Demotion to a lower post.5. Stoppage of increment with or without cumulative effect.USE OF PHONE: Personal use of telephone for long distance and toll call is not permitted.No cell phone is allowed in the working place or hospital corridors.MLOPs are not allowed to have/own a cell phone in the hostel premises and they can use it as per their department turn and timings.EXPENSE CLAIMS:All organization related expense claims must be authorized by the manager of the employee. The reimbursement of expense incurred must be claimed within 30 days of incurring the expenditure. Personal expense will not be reimbursed by the organization.REDRESSAL OF GRIVANCES:All complaints and grievance arising out of employment shall be submitted to the immediate superior in the first instance in writing and if the concerned employee is not satisfied with the decision are action taken by the immediate superior he/she may refer the matter to the head of the department who shall thereafter in consultation with the appointing authority or HR manager examine the matter expeditiously and intimate the decision taken to the concerned staff member. If the employee is still not satisfied with the decision of the department head, he/she is permitted to refer to the matter to the director for a decision. All employees have rights to appeal individually to the chairman through the director of HR on any service matter and the decision of the chairman is final in so far as the institution is concerned. In all the above stages of grievance procedure except in the case of appeal to the chairman, the decision of the concerned authority shall be given within 15 days from the day of the submission of grievance for redressal. No employee is permitted to refer any grievance to any outside.UNIFORM:Doctors:Doctors should wear white coat during their posting except on operation theatre day.one white coat will be provided to the Medical officers/Consultant when they join Aravind.They should contact the HR department for filling the coat Requisition form.Paramedics: The entire clinical MLOP department has white sarees as their uniform and the non-clinical department have coloured uniform sarees. The uniform sarees will be available in the stores department and those who want a new saree shall pay the respective accounts in Accounts department and give the payment voucher to obtain the saree from store.DRIVERS,ELECTRICIAN AND SECURITY:For these cadres of staff, uniform will be provided through Public relation office. Any staff working for the hospital under this csdre will receive uniform after 6 months of probation period.Identification card:Every employee will be provided with an identification card and the employee shall show on demand his/her card to any person for information authorized by the management. When an employee ceases to be in employment of the institution, he/she surrender his/her identification card to the respective appointing authorities before his/her accounts are settled. If the employee loses or damages his/her identification card, he/she shall pay a sum of Rs.100/- for securing a new one.Quality policy:1.To ensure for patients values, preferences and expressed needs(equity/patient centered care)2.To provide safe environment for patients and staff.3.To ensure the clinical outcomes are comparable to the best in the world(effectiveness)4.To ensure appropriate communication to allow patients to informed decision while alleviating any fear and anxiety(comunication)5.To ensure services offered are cost effective to the patients(eeficiency)6.To ensure that there is a focus on timely delivery of care(timeliness)-both in the delivery and by delivery and by empowering the patients to seek timely care.7.To ensure employee satisfaction by providing an enabling work environment.