Lessons Learned (So Far)

Open Government & Innovations ConferenceJuly 22, 2009

External Collaboration

Why We’re HereTo many, government looks like this:1. Government

makes a decision

2. Government reveals it to citizens

3. (Repeat.)

This Presentation, A Year Ago● Collaborative tools are quickly becoming

mainstream

● Some early adopters have figured out how to use them for government

●We think there might be some legal and policy challenges to doing this

●More people should try it!

This Presentation, Today● Collaborative tools are quickly becoming

mainstream

● Some early adopters have figured out how to use them for government

●We think there might be some legal and policy challenges to doing this

●More people should try it!

Nearly every federal agency has

know there are serious

and we’re tackling them!

do it right!

A National Dialogue on…

Fall 2008

Health IT& Privacy

Spring 2009

Recovery & IT Solutions

Spring 2009

OpenGov Dialogue

Summer 2009

DHS QHSR Review

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LegendPageviewsHitsIdeas & Comments

Shameless Plug Time!

www.homelandsecuritydialogue.org

Goes Live August 3rd!

Think It Through

ProblemWhat problem is driving the need to collaborate?

CommunityWho is the community I need to engage?

ToolsHow can I assess their ideas and priorities?

What Can Crowds Do?

The Wisdom of Crowds?• Deep policy expertise?• Ability to speak “government”?• Knowledge of your internal processes?• Sense of urgency around your mandates?

What do crowds know?• What they want and need from government• What they want it to be like when they interact with government• Best practices or ideas that work in their lives and communities• Outcomes government needs to accomplish

Find Your Value Exchange● You’re asking people for their time and their best

ideas, for free.

●What do they get?● “Chance to participate”?● Chance to engage with government and others● Clear indication of how they made a difference● Recognition among peers● STARBUCKS GIFT CARDS!!!

Build A Process, Not A Website

I agree with you,I want to do it,Now make me do it.

— President Franklin D. Roosevelt

Build A Process, Not A Website

I agree with you,I want to do it,Now make me do it.

— President Franklin D. Roosevelt

Mitchell BakerCEO, Mozilla.orgChair, Mozilla Foundation

“You participate and see your work included in this project, and when we ship our browser, you and millions of other people get to see the fruits of your efforts.”

Some Things Don’t Change● Collaboration is making new things possible:● Can government act as a platform?● Can we move from transparency-as-output to

accountability-as-outcome?● Now that we can convene all of our stakeholders, what

do we do with them?●What doesn’t change?● Governance is the job of government● People are busy; use their time wisely● You can’t delegate leadership

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. See http://collaborationproject.org/x/HIA4AQ for more information.

The Collaboration Project

The Collaboration Project (www.collaborationproject.org) is an independent forum of leaders who share a commitment to the adoption and use of collaborative technologies to solve complex problems of public management. With the support of dedicated staff and access to the National Academy’s distinguished Fellows and other subject matter experts, the Collaboration Project convenes members in person and online to share best practices; produces research on the opportunities and challenges of collaboration; and assists agencies in implementing collaborative tools and approaches.

For More Information:

Lena Trudeau, Vice President(202) 315-5476 ltrudeau@napawash.org

Dan Munz, Senior Research Associate(202) 204-3664 dmunz@napawash.org

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