To import shipment data using the UPS WorldShip ODBC and ...
Extending UPS WorldShip with OzLINK
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Transcript of Extending UPS WorldShip with OzLINK
Extending UPS WorldShip
2U.S. Marketing / Business Planning | Confidential – For internal use only
Agenda
• Welcome
• Oz Development Introduction
• Where are the Opportunities?• Real customer ROI• Streamline pick/pack/ship• Service customer channels• Integrate & automate fulfillment
• OzLINK Solution Overview
• Q & A
2
3U.S. Marketing / Business Planning | Confidential – For internal use only
Oz and UPS
3
Oz Overview• Over 10,000 joint customers
• 20 years experience in shipping
• Part of UPS Ready for 10+ years
• Rapid company growth
A Solution for Every UPS Customer• Scales down and up with size of business
• Integration from Excel to Enterprise ERP
• Handle complex business rules
• Premiere customer service
4U.S. Marketing / Business Planning | Confidential – For internal use only
Where Are the Opportunities?
Pick/PackShip
ExpandingSales
Channels
IncreasedComplexity in
Warehouse
HeightenedCustomer
Expectations
• Channels could determine UPS Service
• Growth of eCommerce (eBay, Amazon)
• Balancing P&L of shipping
• Mix of B2B, B2C processes
• Complex shipping rules
• Too much clerical/paperwork
• Low-cost, on-time shipping
• Mandates such as labels, doc, ASN
• Real time status
5U.S. Marketing / Business Planning | Confidential – For internal use only
Shipping
Challenge:• Up to 250 shipments per day• Front office produced shipping documents• No MAS 200 & WorldShip integration • Extra data entry, duplicate address books
Products: Snack FoodsSegment: Food processingFunctional Area: Logistics
Solution:• Bidirectional integration• Eliminated 100% shipping data entry• Improve customer service
Real Customers With Real ROI
Fulfillment
Solution:• Pack validation, with serial number• Savings $24K per year• Improved customer service
Challenge:• 200-300 shipments per month• Domestic and international• Serialized equipment• 2-3 errors per month• $600-$1000 cost per error
Products: Machinery & toolsSegment: Wholesale distributionFunctional Area: Fulfillment
6U.S. Marketing / Business Planning | Confidential – For internal use only
Fulfillment
Challenge:• 200-300 shipments per day• Multiple documents for pick/pack/ship• Legacy system performance was slow• Costly pick/ship errors ($36 per error)
Products: Gourmet FoodSegment: eCommerceFunctional Area: Fulfillment
Challenge:• 10-15 returns per day• 2 hours processing per day• Complex charge-back rules• Too much clerical paperwork• Minimal time for customers
Products: Home lightingSegment: eCommerceFunctional Area: Shipping/returns
Solution:• Integrated pack slip/UPS label• Increased fulfillment productivity by 50%• Reduced shipping errors
Solution:• Integrate RMA & UPS• Savings $17.5K per year• Reduced clerical tasks 96%
Real Customers With Real ROI
Shipping
Extending WorldShip to Capture Opportunities
StreamlinePick/Pack
Ship
ServiceCustomerChannels
AutomateShipping
Documents
• Combine pack-list & label• Scan based pack verification• Batch shipping• Bar code scanning• Automate business rules
• Branded pack slips• Label customizations• Branded E-mail notifications• Auto-create return labels• Drop ship capabilities
• Retail compliant labels• Paperless commercial invoice• ASN• UPS Freight/BOL• UPS SurePost• UPS Mail Innovations
• Residential• Urban area• PO Box• International
• Loyalty programs• Drop ship• Preferred service
• Weight, dims• Value• Commodity• Delivery date
Automate Advanced Business Rules
ShipmentDetails
ConsigneeOrigin/Dest
Address
OzLINKAutomate Business Rules
Service• Ground• Next Day Air• Mail Innovations• Freight• etc
Shipping Options• Return Service• Saturday Delivery• Int’l Commodity• etc
Package Options• Delivery confirmation• Flexible parcel ins.• Declared value• etc.
Streamline Pick/Pack/Ship withCombo Packing Slip and UPS Label
Orders
Pick/Pack
& Label
Ship
Confirm
Create Branded Pack Slips and Real-time e-mails
Branded e-mailsto improve customer service
and repeat business
Branded packing slipsFor drop ship customers
or different brands
Automate Shipping Documents
Paperless
Invoice
Retail
ComplianceBill of Lading
International
shipments
OzLINK Solutions Overview
OzLINK for UPS: A Solution for Every Customer
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Degree of Integration
Value
• Rating (small package and freight)
• Address Validation
• Tracking
• Free
• Excel batch processing
• Negotiated and list rates
• Batch shipping with WorldShip
• $15.95 per month
• Pre-built integration QuickBooks, NetSuite
• 5 minutes to integrated WorldShip shipping
• $29.95 per month
• Integration to any accounting/ERP
• Customer business rules
• $99.95 per month
OzLINK for UPS
Plus
OzLINK for UPS
OzLINK for UPS
Pro
OzLINK for UPSCustom
OzLINK Pro: Out of the BoxIntegration with UPS WorldShip
ORWorldShip
Host System:
ERP/accountingOrders
Costs &
Tracking
• Bi-directional integration• Go live in minutes• All QuickBooks editions including online• Supports all UPS services: International paperless
invoice, freight, mail innovations, SurePost, etc.
15 Day
Free Trial
OzLINK Custom Integrates End-to-End Fulfillment
• Integrate to any host• Streamline fulfillment/operations• Handle advanced business rules• Rapid time to implement
Host System:
ERP/accounting
OzLINK Custom Integrated with Virtually Any Host
ERP/Accounting
CRM/eCommerce Homegrown
ODBCWeb
Services
Terminal
Emulators
Batch Files XML
Legacy
Applications
OzLINK Demo
17
Solution
Demo
Options and Next Steps
19U.S. Marketing / Business Planning | Confidential – For internal use only
Summary of Needs
• Is WorldShip integrated to your ERP/host?
• Do you need to automate shipping rules?
• Do you want to send a branded email notification to your customers?
• Do you drop ship on behalf of your customers?
• Do you sell through Amazon, eBay, etc?
• Do you sell to large retailers?
• Do you want to use TNT to select a shipping service?
• Do you ship UPS freight?
19
20U.S. Marketing / Business Planning | Confidential – For internal use only
Capture The Opportunity: Agile Approach
1. Review end-to-end fulfillment process for issues
2. Stack rank the issues based on ROI
3. Pick one or two top priorities, start small
4. Leverage external domain experts: UPS, OzLINK
5. Define goals & expectations
6. Align team to deliver solution
7. Use success to tackle next priority
Continuous improvement
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OzLINK Demo
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Q &A