Exploiting mobile communications for library service development: technical possibilities and...
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Transcript of Exploiting mobile communications for library service development: technical possibilities and...
Exploiting mobile communications for library service development: technical possibilities
and cultural implications
William Foster(National Genetics Education & Development Centre
Cain Evans
(Birmingham City University)14th November 2007
Introduction
“Public Libraries in the 21st century should be
open when people want to use them, including
evenings and weekends … library users should
be able to get easy access to any book …
getting expert help … on setting up their own
community websites and taking part in the ICT
revolution.”
Baronness Blackstone Framework for the future, 2003
Issues for public libraries (1)
“Striking a balance between the traditional and the new is a difficult task and trying to provide something for everyone, irrespective of age or social group, is a hard task”.
Penny Garrod 2004
Issues for public libraries (2) Visited a public library in person 96 % Hold a library card (all libraries) 72 % Have never heard of online databases 30 % Visited the PL website 27 % Visited the PL website (UK) 9 % Have used instant messaging 51 %
OCLC 2005
Overview of presentation
Public libraries and IT
The potential for new technologies
Implications for service provision
Issues for public libraries (3)
Construction Cost Content Culture
(from Cole 2006)
Infrastructure
“functional mobile digital library systems will inevitably be built around robust and stable technical infrastructure”
Jones et al HCI Group, Cornell University, 2000
Supplier/Library Cooperation
Sharing and community over duplication and isolation
Reuse over reinvention Openness and interoperability over
exclusivity Experimentation over certainty
Leavesley Project Silkworm 2005
Ubiquitous computing
“… represents the most explicit attempt yet to move computing beyond the confines of tool usage towards a pervasive penetration of human activities, with potentially far-reaching effects”
but needs to be
“based on non-intrusive availability”.
Arya 1995
Potential for new technologies
RFID E-books WiFi GPS
PerLS
Pervasive Library System
Library 2.0
Pervasive Library Services
Pervasive Library System
(PERLS)
Security
Mobile DeviceTechnology
Mobility
Connectivity
Context-aware
Wireless Technology
Infrastructure
Sensor Technology
Social Networking
Library
Request Inform
ation(GP
S)
Send Information
Local Access
Local Access Point
Social
User
System Design
Human Behaviour
Social Attributions
Interaction
Outcome
Jones et al IBM 2000
Issues for public libraries (4)
The expected user experience
All encompassing Without walls Immediate Rich Participative Personalised Fulfilling
Leavesley, Project Silkworm 2005
AGE GROUP
AGE RANGE
USER GROUP IT USE
1 11-25 NetGen Mobile devices 2 26-55 IT dependent Lap tops 3 56 + Silver surfers Library only
AGE GROUP
AGE RANGE
USER GROUP IT USE
1 11-25 Pervasive Generation Embedded devices 2 26-55 NetGen Mobile devices 3 56-75 Retired IT dependents Home and away IT 4 76 + Silver surfers Library + home support
THE END!
Thank you for your attention