Expert Service DeskRittman Mead’s Expert Service Desk puts yoursystem in the most capable hands in the industry. Our expertise in infrastructure, security, design, visualisation, DevOps and training will keep your system a genuine success story. Our Expert Service Desk blends application support, fault fix, system monitoring and our world renowned technical and strategic expertise.

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Benefits

Expert Service Desk

Subscription Plan Dedicated Resource

• Reduced running costs• Continuing business relevance• Ongoing guidance and input by industry thought leaders

You choose a set number of dedicated hours each month to spend however you see fit. These hours can be adjusted as needed and used for any of the activities above.

You will get a dedicated support manager to ensure continuity of service and to enable us to build a trusted relationship over time.

• Agility and adaptability• Security, governance and risk management

Adaptable Engagement ModelsOur Expert Service Desk is designed to be responsive. We can work as second or third linesupport to your existing teams and can accommodate a wide range of SLAs and operatingmodels.

Exclusive Tools and AcceleratorsOur unique approach provides you with a suite of tools to help actively monitor and maintain your system and accelerate the return on investment. For example our Performance Analytics Dashboards will enable you to go beyond basic monitoring and identify trends in systemperformance, stability, user engagement and experience.

Tickets and requests are raised through industry standard Service Desk Software that gives the client full visibility of in progress tickets, plus oversight on metrics and SLAs. The system also stores and provides access to ticket history, issue resolution and related documentation.

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Expert Service Desk

Advanced• Up to 40 Hours per month

• 4 On Demand Training Credits Per Year or Remote Training Classes

• 2 Day Solutions Audit

• Support for Any 1 of Our Accelerators

• RM Delivery Framework

Enterprise• No Limit on Amount of Hours

• 12 On Demand Training Credits Per Year

• 5 Onsite Training Days

• Quarterly System Reviews

• 5 Day Solutions Audit

• Support for Unlimited Accelerators

• RM Delivery Framework

Basic• Up to 20 Hours per month

• 1 On Demand Training Credit Per Year

• 1 Day Solutions Audit and Roadmap Workshop Per Year

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