Expert Documentation Hotel - Hospital
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Alcatel-Lucent OmniPCX Enterprise Communication Server Hotel/Hospital Expert Documentation
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Transcript of Expert Documentation Hotel - Hospital
Alcatel-Lucent OmniPCX EnterpriseCommunication Server
Hotel/Hospital
Expert Documentation
Legal notice:
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks ofAlcatel-Lucent. All other trademarks are the property of their respectiveowners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2011 Alcatel-Lucent. All rights reserved.
The CE mark indicates that this product conforms to the following CouncilDirectives:- 2004/108/EC (concerning electro-magnetic compatibility)- 2006/95/EC (concerning electrical safety)- 1999/5/EC (R&TTE)
Chapter 1Overview
Overview .................................................................................................... 1.1
Reference to Other Modules .............................................................. 1.1
Chapter 2Glossary
Terminology ............................................................................................. 2.1
Chapter 3Hotel Specific Features
Managing Hotel Activity ....................................................................... 3.1
Hotel Application Organization ...................................................................... 3.1
Hotel Management Follow-up Printers .......................................................... 3.2
Hotel Dedicated Sets ..................................................................................... 3.2
Type of Configuration: by Room or by Guest or StaticMulti-Occupancy ..................................................................................... 3.3
Management by Room .................................................................................. 3.3
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Management by Guest .................................................................................. 3.3
Static Multi-Occupancy .................................................................................. 3.7
Hotel in a Network of PCXs ................................................................ 3.7
PCXs on a Private ABC Network ................................................................... 3.7
Networked Hospital ....................................................................................... 3.8
Check-in ..................................................................................................... 3.8
Check-out .................................................................................................. 3.8
Metering (Accounting) .......................................................................... 3.9
Tickets ........................................................................................................... 3.9
Service Access Fee ....................................................................................... 3.9
Multi-Occupancy Rooms: one Bill for All ......................................................3.10
Group of Guests ...........................................................................................3.10
Pre-Payment .................................................................................................3.10
Billing ............................................................................................................3.10
Double Currency Billing ................................................................................3.10
Night Audit ...............................................................................................3.11
Chapter 4Hotel Telephone Features
Overview .................................................................................................... 4.1
Standard Features ................................................................................. 4.1
Set Lock ......................................................................................................... 4.1
VIP Status ...................................................................................................... 4.1
Access to the Public Network ........................................................................ 4.1
Redial Key and Multiple Redial List ............................................................... 4.1
Secret Code ................................................................................................... 4.2
Unanswered Calls ......................................................................................... 4.2
Dual Line ....................................................................................................... 4.2
Call Forwarding and Do Not Disturb .............................................................. 4.3
Wake-up Call ................................................................................................. 4.5
Setting up a Wake-up Call from an Administrative Set .................................. 4.6
Setting up a Wake-up Call from a Room/Guest Set ...................................... 4.7
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Setting up a Wake-up for Several Sets ......................................................... 4.7
Receiving a Wake-up Call ............................................................................. 4.8
Calling a Physical Room ................................................................................ 4.9
Resetting Room Sets ..................................................................................... 4.9
Set Language ................................................................................................ 4.9
Phone Book and Call by Name ..................................................................... 4.9
Guest Voicemail ...........................................................................................4.10
Specific Hotel Features .......................................................................4.12
Room Cleaning Status ..................................................................................4.12
Auto Assignment ..........................................................................................4.13
Confidentiality between Rooms ....................................................................4.13
Barring Calls between Rooms ......................................................................4.13
Counter Message .........................................................................................4.14
Mini Bar ........................................................................................................4.14
Complementary Information Displayed on Administrative Sets.......................................................................................................................4.14
Different Display and Unique Ringing Tone on Alcatel 4059Attendant for Incoming VIP Calls ....................................................4.15
Chapter 5AHL
AHL Link Overview ................................................................................ 5.1
Connection Modes ................................................................................. 5.1
Asynchronous V24 Connection Standard ...................................................... 5.1
TCP/IP Connection ........................................................................................ 5.1
Functions that Can Be Managed by the Front Office Computer........................................................................................................................ 5.3
Functions Managed by the OmniPCX ............................................. 5.4
Filtering and Truncation ...................................................................... 5.5
Filtering .......................................................................................................... 5.5
Truncation ...................................................................................................... 5.5
Example ......................................................................................................... 5.6
CPU Redundancy ................................................................................... 5.6
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AHL Protocol ............................................................................................ 5.6
Overview ........................................................................................................ 5.6
Basic Exchanges ........................................................................................... 5.6
Check-in Exchanges ...................................................................................... 5.7
Reporting Charging Tickets ........................................................................... 5.9
Chapter 6Preliminary Configuration
Configuration Overview ....................................................................... 6.1
Configuring the OmniPCX for a Hotel/Hospital Environment 6.1
Inputting the Name of the Establishment ....................................................... 6.1
Inputting a Thank You Message .................................................................... 6.1
Declaring the Type of Installation .................................................................. 6.1
Management by Room .......................................................................... 6.2
Management by Guest .......................................................................... 6.2
Networked Hospital ............................................................................... 6.2
Chapter 7Management by Room
Selecting Room Management Operating Mode ........................... 7.1
Declaring Room Objects ...................................................................... 7.1
Function Specific to Room Management Mode .......................... 7.1
Other Configuration .............................................................................. 7.2
Chapter 8Management by Guest
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Overview .................................................................................................... 8.1
Selecting the Guest Management Operating Mode ................... 8.1
Configuring Multi-Occupancy ............................................................ 8.1
Declaring Rooms .................................................................................... 8.1
Declaring Guests .................................................................................... 8.2
DID Access for Guests (Rotating DID) ............................................ 8.2
Suite ............................................................................................................ 8.3
Overview ........................................................................................................ 8.4
Combining Rooms to Form a Suite ............................................................... 8.4
Suite Options ................................................................................................. 8.4
S0 Sets ....................................................................................................... 8.4
FAX Set ...................................................................................................... 8.5
Forwarding for an Unassigned Guest ............................................. 8.5
Static Multi-Occupancy ........................................................................ 8.6
Set Display ................................................................................................ 8.6
Call Redistribution ................................................................................. 8.7
Set Locking at Check-in ....................................................................... 8.7
Other Configuration .............................................................................. 8.8
Chapter 9Common Features Configuration
Creating an Administrative Set ......................................................... 9.1
Configuring Room/Guest Sets .......................................................... 9.1
VIP Status ...................................................................................................... 9.1
Guest Secret Code ........................................................................................ 9.1
Confidentiality between Rooms ..................................................................... 9.3
Dual Line ....................................................................................................... 9.3
Wake-up Call ................................................................................................. 9.4
Call Forwarding and Do Not Disturb .............................................................. 9.5
Barring inter-Room Calls ............................................................................... 9.6
Counter Messages ........................................................................................ 9.6
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Mini Bar ......................................................................................................... 9.7
Calling a Physical Room Set ......................................................................... 9.7
Reinitializing Room Sets ................................................................................ 9.7
Set Language ................................................................................................ 9.8
Hotel Dedicated Sets ............................................................................. 9.8
Booth (House) Set ......................................................................................... 9.8
Hotel Management ................................................................................. 9.8
Directory (Phone Book) and Call by Name .................................................... 9.8
Multi-Occupancy: One Bill for All ................................................................... 9.9
Access to the Public Network ........................................................................ 9.9
Night Audit ..................................................................................................... 9.9
Room Cleaning Status ..................................................................................9.10
Accounting (Metering/Charging) ...................................................................9.11
Check-in .......................................................................................................9.13
Check-out .....................................................................................................9.14
Hotel Management Follow-up Printer ...........................................................9.15
Access to the Hotel Management Console via hotmenu. .............................9.15
AHL Link ...................................................................................................9.17
Guest Voice Mail ....................................................................................9.19
Chapter 10Master/Slave Configuration
Overview ...................................................................................................10.1
Principle ........................................................................................................10.1
Management .................................................................................................10.2
Protocol ....................................................................................................10.3
Connection frame .........................................................................................10.3
Keep Alive mechanism .................................................................................10.3
Specificities ...................................................................................................10.3
New status for reply frame ............................................................................10.4
Management example ..........................................................................10.4
Principle ........................................................................................................10.4
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Check-in a room belonging to the Master node ............................................10.5
Check-in a room belonging to the Slave node ..............................................10.5
Management .................................................................................................10.5
Restrictions .............................................................................................10.6
Diagnosis .................................................................................................10.6
Checking the "linf" process is running on each node ...................................10.6
Checking the "ahltcp" process is running .....................................................10.6
How to make the "linf" process re-started? ..................................................10.6
How to provide AHL traces? .........................................................................10.7
How to provide "Keep Alive" traces? ............................................................10.7
AHL simulator ...............................................................................................10.7
Chapter 11Maintenance
Overview ...................................................................................................11.1
hotdebug ..................................................................................................11.1
vid_fifo ......................................................................................................11.2
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1.1 Overview
The Alcatel-Lucent OmniPCX Enterprise Communication Server hotel/hospital application isused to cater for all telephone needs of a hotel, hospital, or any other establishment providinglodgings with telephone facilities. The hotel/hospital application relies on the OmniPCX internalmetering (accounting) application for individual call cost. For more information on this meteringapplication, see module Internal accounting - Overview, or module Duration accounting -Overview (for countries where the public network does not provide call cost details to privatesystems).
Note:
For clarity, in the rest of this document, the term "hotel" refers to any type of company using this applica-
tion and the term "hotel application" refers to the full hotel/hospital application.
The hotel application includes:
- Management of check-in and check-out of a guest/patient or group of guests/patients,
- Billing of calls and various other services,
- Management of telephone facilities:• Voice mail• DID number• Language of set display and voice guides• Type of set• Room change• Dial by name
- Specific facilities for hotels• Room cleaning management• Wake-up calls for guests• Mini bar management
The hotel application uses all sets available for any OmniPCX system. These includeAlcatel-Lucent 8 and 9 series sets, as of R6.2.
1.2 Reference to Other Modules
The hotel application is described in the following modules:
- module Hotel / Hospital - Glossary
- module Hotel / Hospital - Hotel Specific Features
- module Hotel / Hospital - Hotel Telephone Features
- module Hotel / Hospital - AHL
- module Hotel / Hospital - Preliminary Configuration
- module Hotel / Hospital - Management by Room
- module Hotel / Hospital - Management by Guest
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- module Hotel / Hospital - Common Features Configuration
- module Hotel / Hospital - Master/Slave Configuration
- module Hotel / Hospital - Maintenance
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2.1 Terminology
In alphabetical order:
- ADMINISTRATIVE SET: telephone set used by hotel staff. Offers all standard telephonefeatures and allows to program a number of features on specific guest or room sets.
- AHL: Alcatel Hotel Link. V24 or TCP/IP link dialog protocol between the Alcatel-LucentOmniPCX Enterprise CS and an external computer system.
- BADGE SET: specific analog set for guests including a slot for a telephone card (given atreception). This telephone card enables the telephone set.
- BOOTH SET: (sometimes referred to as HOUSE SET) self-service set for both guests andhotel staff.
- CHECK-IN: registering of the arrival of a guest.
- CHECK-OUT: registering of the departure of a guest.
- COUNTER MESSAGE: message left at reception. Guests are notified on their set that amessage is available for them at reception.
- DID: Direct Inward Dialing.
- FRONT OFFICE: (option) computer used by hotel staff to access the hotel application.
- MANAGEMENT BY GUEST: the system manages room and guests independently, see:module Hotel / Hospital - Hotel Specific Features - Management by Guest .
- MANAGEMENT BY ROOM: the system is based on room phone numbers, see: moduleHotel / Hospital - Hotel Specific Features - Management by Room .
- NIGHT AUDIT: command used to print out a summary of hotel calls.
- ROOM SET: telephone set used by guests in their room.
- STAFF SET: also known as administrative set..
- SUITE: in a configuration by guest (as opposed to a configuration by room), group of setsallocated to one single guest; or several guests sharing a same suite.
- STATIC MULTI-OCCUPANCY: specific configuration combining features specific to bothconfiguration by guest and configuration by room (with restrictions).
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3.1 Managing Hotel Activity
There are two management levels for hotel:
- PCX management: performed by system administrator to install and maintain the system.The management tool used is the mgr generic manager or a more advanced 47xx console.
- Hotel (guest) management: performed daily by hotel staff. Depending on the option chosenby the customer, this management can be performed with or without Alcatel Hotel Link(AHL):• With computer link: an external computer is connected to the PCX via the AHL
computer link. The external computer, also known as the Front Office computer, hasbeen developed by Alcatel-Lucent partner companies. Use of a Front Office computeris described in the corresponding user documentation.
• Without computer link: a console is connected directly to the PCX. The hotmenuapplication provides the Man Machine Interface. Use of the hotmenu application isdescribed: module Hotel / Hospital - Operation - Accessing the Main Menu.
Guest sets and hotel staff sets are connected to the PCX.
3.1.1 Hotel Application Organization
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Figure 3.1: Hotel Application Organization
Note:
Hotel staff sets are called Administrative sets in PCX configuration applications.
3.1.2 Hotel Management Follow-up Printers
To keep a record of hotel management on paper, printers can be connected to the PCX.These printers can be dedicated to the following tasks:
- Real-time metering: all tickets output upon completion of the call. When a ticket isgenerated it is sent to the printer. Using such a printer does not prevent itemized billingfrom being used. This printer is controlled by the PCX metering application.
- Check-out ticket
- Room status: a summary of room cleaning status is printed on this printer
- Booth (house) set tickets: booth set charging tickets are sent to this printer
- Transactions: check-ins, check-outs, pre-payment (deposit) modifications and accountwarnings are printed on this printer. This printer is also used for wake-up calls.
- Night audit: night audit dedicated printer.
Several tasks can be assigned to the same printer. Although fewer printers are required, it ismore difficult to understand the printout.
3.1.3 Hotel Dedicated Sets
3.1.3.1 Administrative (Staff) Sets
Administrative sets are used by hotel staff for standard telephone usage and programmingguest/room sets.
Administrative sets can be any type of set available for an OmniPCX system: wired (analog,Reflexes, Alcatel-Lucent 8/9 series as of R6.2 and SIP extensions as of R9.0) and DECT/PWTsets.
Administrative sets can be multiline sets.
3.1.3.2 Room Sets
A room set is a standard business set dedicated to guest service.
Room sets can be any type of set available for an OmniPCX system: wired (analog, Reflexes,Alcatel-Lucent 8/9 series as of R6.2, SIP extensions as of R9.0 and 8082 My IC Phone as ofR10.0) and DECT/PWT sets.
Both in a management by room configuration (see: Management by Room ) and in amanagement by guest configuration ( see: Management by Guest ), room sets cannot bemultiline sets.
3.1.3.3 Suite Sets
Suite sets are guest sets all allocated to the same guest. In a suite, there is at least one mainsuite set and one secondary suite set.
Suite sets can be any type of set available for an OmniPCX system (including SIP extensions
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as of R9.0 and 8082 My IC Phone as of R10.0). However, if a fax set or S0 set is used as suiteset, it must configured as secondary set (see: Suite ).
3.1.3.4 Badge Sets
A badge set is a specific analog set with a badge. After entering the room the guest inserts abadge (given at reception) into the set. The badge contains data that the set automaticallysends to the PCX.
For example, the badge can be programmed so that the set automatically dials the unlockingprefix when the badge is inserted and the locking prefix is sent when the badge is removed.
3.1.3.5 Booth (House) Set
A booth set is a self-service set for both hotel guests and hotel staff.
Booth sets can be any type of wired set available for an OmniPCX system: analog, Reflexesand Alcatel-Lucent 8/9 series (as of R6.2).
Several methods can be used to make an outside call from a booth set:
- From the attendant by transfer of the line or the callAt the end of the call the attendant is called back to view call cost. A ticket is printed on theprinter dedicated to booth sets. Hotel staff are responsible for manually allocating the costof the call to the guest (via the hotmenu command or the Front Office computer).
- Directly, guests must identify themselves by giving their room (or guest) number andpersonal code. The hotel application automatically grants the guest the same rights as ontheir room set.On call completion, a ticket is created. On this ticket, the requestee field is the user's roomnumber, the transfer field contains the number of the house set.
3.2 Type of Configuration: by Room or by Guest or StaticMulti-Occupancy
The hotel application has three possible operating modes:
- Management by room
- Management by guest
Note:If the hotel uses a networked system, this is the only operating mode allowed.
- Static multi-occupancy
3.2.1 Management by Room
Room sets all have a call number. All hotel management operations are based on the roomphone number. For a guest to change rooms, a check-out and then a new check-in must beperformed (intermediate billing).
All data relating to guests is considered an attribute of the room object.
There can only be one guest per room.
3.2.2 Management by Guest
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When this option is selected, the system manages room and guest objects independently. Thisallows greater flexibility.
Guests (i.e. the physical person staying at the hotel) and rooms (i.e. the set in the room) areconfigured in the OmniPCX.
A phone number is assigned to the guest.
At check in, hotel staff assign the guest to a room.
Outgoing calls made from this set are always charged to the guest's account (calleridentification and billing).
Calls to this set can be made either using the number of the guest, or the number of the room.
Management by guest is more flexible than management by room. It allows:
- Several guests to share the same room set (commonly used in hospital rooms). In thiscase, billing is per individual guest. External calls require identification (guest number +code). Incoming calls are presented in a personalized manner.
- Easier room changes. A single bill is output for the entire stay. This is commonly used inhospitals. It simplifies transfer of patients between different hospital services.
- Check-in without immediate allocation of a room. For example, when a patient is admittedto the emergency service of a hospital.
- Specific hotel services such as suite or rotating DID number
3.2.2.1 Suite
A suite consists of two (or more) room sets allocated to a guest. The suite is billed globally forall sets.
A suite is created by adding one or more room sets. The first room set is called the main roomset, the others are called secondary room sets.
Secondary sets can be added to a suite after or before a check in. When no check in is doneon a suite, secondary sets do not ring when the main set is called.
A suite is created (or deleted) either by the system administrator or hotel staff.
Secondary sets can be deleted from a suite. Deleting the last secondary set transforms thesuite's main set into a standard room set.
A guest is checked into a suite by check in on the main set.
Check out for a suite is performed on the main set.
A call to a suite can be made to the:
- Guest's number: all suite sets are rung
- Main set number: all suite sets are rung
- Secondary set number: only the secondary set is rung
A call made from a suite is always charged to the guest's account (billing). For identification,there are several possible cases:
- Several guests in a suite: the caller identifier is the main suite set identifier
- One single guest in a suite and call made from the main set: the caller identifier is the suiteguest's identifier
- One single guest in a suite and call made from the secondary set: the caller identifier is the
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main set identifier
Reminders:
- A room set can only belong to a single suite.
- The suite is in the guest's name. If this name is configured on the PCX, it appears on thebill produced by the PCX.
- A secondary set added to a suite must be a free set.
- A secondary set can be removed from a suite. It then becomes a free room set. It cannotbe removed while ringing.
- It is possible to have several guests for a same suite.
- A suite can be added to another suite. Main/secondary sets in the suite that is addedbecome secondary rooms in the suite to which they are added.Return to the initial room configuration by removing the main room added from the suite towhich it was added.
- The cleaning status of a suite is that of the main room.
- A wake-up call for a suite has several specific features, see the module Hotel / Hospital -Hotel Telephone Features - Wake-up Call.
- An S0 set is a secondary set in a suite.There can only be one S0 set per suite. Allocation of an S0 set can be a fee-paying service(depending on PCX configuration).
- A DECT/PWT mobile set can only be a secondary set in a suite.Allocation of a DECT/PWT set can be a fee-paying service (depending on PCXconfiguration).
- A FAX set is an analog (or S0) set, secondary set in a suite. The FAX set usually has afixed DID number that is not part of the set of rotating DID numbers.The number of FAX sets per suite is not limited. Allocation of a FAX set can be afee-paying service (depending on PCX configuration).
3.2.2.2 DID Number (Rotating DID)
A DID number can be allocated to a guest, the guest can then be reached from outside.
To implement this feature, the system administrator must first create two sets of Guest objects,one with DID numbers, the other with non DID numbers. At check in, if the guest wishes tohave a DID number, the system takes one of the available numbers with DID number. If theDID feature is not desired, the system takes a number in the other set of objects. The numberselected in the DID set is always the number that has been free for the longest time, hence thename rotating DID, that is also used for this service.
If the Mixed DID/Non DID management option is enabled, it is possible, when one of the setsof numbers is empty, to offer a number from the other set.
DID number allocation is shown in the following figure:
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Figure 3.2: DID number allocation
To ensure peaceful nights for the guests, all incoming DID calls to guests can be forwarded tothe attendant who can then filter them. When this option is enabled in OmniPCX configuration,it follows the rules of the bar inter-room calls service: when inter-room calls are prohibited, DIDcalls are forwarded to the attendant.
Allocation of a DID number can be a fee-paying service (depending on PCX configuration).
3.2.2.3 Relocation
Relocation, or room change, is performed in hotel configuration by modifying the roomnumber.
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It is possible for a guest to be, provisionally, not assigned to a room. In this case, the guest issaid to be in the corridor.
Calls to a guest who is in the corridor are (depending on PCX configuration) rerouted to voicemail or the attendant.
3.2.2.4 Call Redistribution
When there is no answer, the call is redistributed. The call then follows the distribution rules ofthe PCX (see module Call distribution - Overview).
Depending on the PCX configuration, the call will follow the rules for:
- Management by guest: the call is redistributed to the hotel attendant (or any other set,according to PCX call distribution configuration)
- Management by room: a standard feature used in hospitals is overflow on no answer to thesupervisor of the department in which the patient is in care
3.2.3 Static Multi-Occupancy
Static multi-occupancy allows simplified operation of room management and use of featuresavailable only in guest management.
The concept is to combine, prior to guest check in, a room object with a guest object. Hotelmanagement then works with either room or guest numbers. When the static multi-occupancyoption is selected, it applies to the entire hotel.
The following features are available in static multi-occupancy mode:
- Suites can be created
- DECT, S0 and FAX sets can be allocated to a guest
On the other hand, it is not possible to:
- Use the same set for several guests
- Simply change rooms. A room change requires either a Check out followed by a newCheck in or the association to be modified
Calls can be made by:
- Room number,
- Guest number.
Set display can be by:
- Room number,
- Guest number,
- Room and guest number.
3.3 Hotel in a Network of PCXs
3.3.1 PCXs on a Private ABC Network
A hotel may have a private ABC network of PCXs. However, hotel application management(except in the highly specific case of a networked hospital) only recognizes one PCX. A hotel
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with several PCXs is seen as several different hotels. Management is not centralized; guestscannot be moved between PCXs except by checking them out and then back in again.
3.3.2 Networked Hospital
This configuration is an extension of management by guest (see Management by Guest ).
This configuration requires:
- A Front Office computer supporting several AHL links (one per PCX)
- Physical rooms to be declared only on their host PCX
- Guest objects to be simultaneously declared on all PCXs
At check in, the system declares the guest object on the host PCX. On the other PCXs, theguest object is declared with forwarding to the host PCX. A call reaches the guest calledwhatever the originating PCX.
3.4 Check-in
Check in is the arrival of a guest at the hotel. During this operation, hotel staff record guestdata (according to PCX configuration):
- Name and first name
- Guest language
- Pre-payment (deposit)
- Type of occupancy
- VIP (Very Important Person) status
At the following check in, the system deletes data modified by (or for) the previous guest:
- Unanswered ISDN calls
- Redial key and redial list (see: module Hotel / Hospital - Hotel Telephone Features - RedialKey and Multiple Redial List )
- Keys programmed by the guest
- Mail services
- Apology messages
- Callback messages
- Voicemail
3.5 Check-out
Check-out is the departure of a guest from the hotel. During this operation, hotel staff print outbills for services used by guests:
- Simplified: only total cost is shown
- Itemized: the bill shows one call per line
Check-out can be prohibited if:
- The set is being used (set in PCX configuration)
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- Voicemail messages have not been consulted (set in PCX configuration)
The system performs the following operations at check-out:
- Deletes call forwarding programmed by the guest
- Deletes phone numbers from the telephone set directory
3.6 Metering (Accounting)
3.6.1 Tickets
All external calls (made by guests) generate a ticket. Tickets are generated by the PCXmetering application and managed by the hotel application.
A ticket includes the following data:
- Called number
- Caller number
- Start date and time
- End date and time
- Transfer number
- Call cost
To ensure confidentiality, 1 to 4 digits of the number dialed can be masked in the printed ticket(see the Integrated Accounting Administrator Manual).
Tickets can be printed out on a dedicated printer. Printing is either in real time or on request.
Tickets are used for itemized billing at check out and for night audit.
A ticket is deleted:
- When the next guest checks in, if no longer needed for the night audit function. That is tosay:• No night audit• No night audit with tickets• A Night audit has already processed the ticket
- After a night audit if check out has been performed
3.6.2 Service Access Fee
Certain services (voicemail for example) may only be available subject to payment of a fee bythe guest. This fee may be a global fee for the entire stay or a daily fee (this configuration isperformed by the system administrator, see module Hotel / Hospital - Common FeaturesConfiguration - Accounting (Metering/Charging) ).
The fee-paying services selected are shown on the guest's itemized bill.
The services that may be fee-paying services are:
- Line allocation (global fee only)
- Allocation of an S0 set
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- Allocation of a DID number
- Allocation of a mailbox
- Allocation of a DECT (or PWT) set
3.6.3 Multi-Occupancy Rooms: one Bill for All
A multi-occupancy room is a room occupied by several people (a family, for example).
Multi-occupancy room status is specified by hotel staff at check in.
3.6.4 Group of Guests
A group of guests is a set of guests staying in the hotel at the same time. At check in, the hotelmanager specifies that guests are in a group with their personal data. At check out, all guestsin the group leave. Billing is global for the entire group. An itemized list of individual telephoneuse is available.
Guests can be added to or removed from a group during the stay. There can be a maximum of30 groups in a hotel.
3.6.5 Pre-Payment
Pre-payment (a deposit) is an advance sum paid by a guest for phone expenses.
When the pre-payment is configured by the system administrator, the deposit is paid at checkin. The deposit can be a flat fee or on a case by case basis (configured at PCX level, seemodule Hotel / Hospital - Common Features Configuration - Prepayment ). During their stay,guests can credit their account.
When the credit is almost used up (threshold set by the system administrator), the guest iswarned by a beep or voice guide.
When credit runs out, outside calls cannot be made, any call in progress may be cut off(depending on the option selected by the system administrator). Any attempt to make anoutside call when credit has run out results in guests being redirected to the attendant or avoice guide to invite them to credit their account. This out of credit feature can be disabled bythe system administrator.
3.6.6 Billing
Guests are billed at check out. Billing may be:
- Simplified: only total call cost is shown
- Itemized: each call is listed (number dialed, date, duration, cost)
At any other time than check out, tickets for a free or occupied room can be viewed by hotelstaff. All tickets or tickets for a specific time period can be selected.
3.6.7 Double Currency Billing
Billing can be performed in two different currencies (for example: Francs and Euros). Thesecond currency is specified in PCX configuration.
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3.7 Night Audit
Night audit is used to print out a summary of hotel calls. Each night audit details changes sincethe previous night audit.
Night audit is activated by:
- A command from the Front Office computer via AHL link
- A command issued by hotel staff from a console
- At regular intervals at a preset time.
Night audit details:
- The cost for each room and the total for all rooms
- The cost for each booth set and the total for all booth sets
- The total cost for the hotel (rooms + booth sets)
- The total daily cost
- Room tickets (when this option is selected)
A Night audit can be performed in several different ways:
- With or without resetting counters
- With or without printing charging tickets
- With or without deletion of charging tickets, two operating modes for two types of use:• Without deleting tickets. Tickets are kept for billing at check out. The tickets are then
deleted.• Without deleting tickets. This operating mode is used with a Front Office computer:
tickets are sent in real time to the external computer for billing. Deleting tickets after anaudit is the only way to delete used tickets and thus avoid saturating storage space.
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4.1 Overview
The following paragraphs describe the hotel telephone features with examples onAlcatel-Lucent 8/9 series sets.
For more information on hotel telephone features on SIP extensions, see: module SIP EndPoint Level Of Service - Overview.
For more information on hotel telephone features on 8082 My IC Phone, refer to the technicaldocumentation: 8082 My IC Phone Installation and Configuration on OmniVista 8770.
4.2 Standard Features
These standard features are also available for a standard business use (as opposed to a hoteluse).
4.2.1 Set Lock
Any set can be individually locked (see: module Lock/unlock - Overview) by hotel staff.
In a management by room configuration, a parameter allows for sets to be locked after guestshave checked in (see: module Hotel / Hospital - Management by Room - Function Specific toRoom Management Mode ).
4.2.2 VIP Status
A guest declared as a VIP (Very Important Person) is a guest whose calls to the attendant orto room service sets are marked to attract the attention of hotel staff. The VIP status of a guestis specified by hotel staff at check in.
4.2.3 Access to the Public Network
Access to the public network is configured at check-in.
Special cases:
- No guest is assigned to the room set: provided the room set's class of service has beenconfigured to allow access to the public network, the call can be made
- A guest is assigned to the room and left a deposit at check-in: the call can be made(provided the class of service configured for the hotel application allows it)
- The guest's deposit does not allow for outside calls: the call cannot be made
4.2.4 Redial Key and Multiple Redial List
The Redial key can be used on room sets. The multiple redial feature allows to view, call backor delete any of the last eight called parties recorded in the set memory. For sets used byseveral guests, identification is required before this function can be used. For more informationon the redial feature and multiple redial lists, see module Last number redial - Overview andmodule Multiple Redial List - Detailed description.
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4.2.5 Secret Code
The secret code is a 4-digit number used to identify users. The secret code is given at checkin. It cannot be modified by the guest.
The number of errors made when entering a secret code can be monitored (see moduleSecret code attempt control - Overview). If this number is exceeded, the code cannot be usedfor a time period specified by the system administrator.
The secret code is requested whenever identification is required, this includes:
- Outside calls for rooms occupied by several people
- Outside calls for rooms occupied by one person (depending OmniPCX configuration)
- Checking unanswered calls for a set in a room occupied by several guests
- Switching a set to Do Not Disturb (depending OmniPCX configuration)
- Use of a booth (house) set
- Use a voicemail service
- Requesting call forwarding
4.2.6 Unanswered Calls
Like hotel staff sets, guest sets can store unanswered calls (for details on this service, seethemodule Unanswered calls - Overview).
If a set is shared by several guests, the secret code is requested to consult unanswered calls.
4.2.7 Dual Line
The dual line function allows a hotel guest to perform the following operations:
- Consultation call (see module Consultation call/Broker call/Three-party conference -Overview for more information)
- Broker call (see module Consultation call/Broker call/Three-party conference - Overviewfor more information)
- 3-party conference (see module Consultation call/Broker call/Three-party conference -Overview for more information)
- Transfer (see module Transfer - Overview for more information)
- Consult calls on-hold (see module Call hold - Overview for more information)
On Reflexes set, these features require several keys programmed with Broker (mandatory),3-party conference (option) and Transfer (option) access. These functions have beenspecifically adapted for hotel guests. Dynamic signaling by icons has been added.
On Alcatel-Lucent 8/9 series sets, provided rights have been granted in OmniPCXconfiguration, the soft keys provide access to all these options.
The set must be a Room set.
4.2.7.1 Consultation Call
During a conversation in single call mode, on Reflexes sets,the guest can press the broker
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key, then dial to make a consultation (referred to as enquiry call in other documents). Theperson the user is talking with is put on-hold. The broker key icon shows: .
4.2.7.2 Broker Call
On Reflexes sets, the broker key is used to switch between the person on hold and the persontalking.
4.2.7.3 3-Party Conference
On Reflexes sets, when in consultation call, the 3-party conference key can be pressed toinitiate a conference. On sets with dynamic keys, a 3-party conference can be initiated with thedynamic Conf key.
Press the key again to cancel the conference and the consultation call.
4.2.7.4 Calls on Hold
An incoming call to a guest set with a call in progress is put on-hold. The Reflexes set brokerkey icon changes to . Press the Broker key to consult the call on hold. The person the
user was talking with is put on hold.
An incoming call to a guest set in consultation call mode (or 3-party conference) is put on-hold.The Reflexes set broker key icon changes to . To consult a call on hold, guests return to
single call mode by releasing one of the party they are talking with before pressing the brokerkey. In a suite (see module Hotel / Hospital - Hotel Specific Features - Suite), the call on holdcan be consulted from another set in the suite.
4.2.7.5 Transfer
Depending on system configuration, there are two modes of operation:
- Transfer by hang-up: as for a hotel staff set, hanging up the phone when in consultation (orin 3-party conference) mode results in transfer.
Note:It is not advisable to use this operating mode for a hotel: it surprises guests that are not familiar withusing a PBX.
- Transfer by key: when in consultation call (or 3-party conference), the Reflexes set transferkey (or corresponding dynamic key) must be pressed to transfer.In this case, on hooking when in consultation (or 3-party conference) call results inimmediate callback of the set in single call mode with the person on hold at the time ofon-hooking.When transfer can be performed, the transfer key icon is .
However, transfer is performed as the result of on-hooking in the following cases:• One of the two called parties belongs to the same suite• One of the two parties is an attendant
4.2.8 Call Forwarding and Do Not Disturb
Depending on system configuration, a guest can activate the following services:
- Do not disturb (see module Do not disturb - Overview for more information)
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- Call forwarding (immediate forwarding and forwarding on no answer, see module Callforwarding and overflow - Overview for more information). The forwarding destination canbe an internal or external set.
- Do Not Disturb with incoming calls from hotel management only
These services can be activated from :
- A set (room set, hotel staff set, attendant set, room service set)
- Hotel management
For these features, the hotel application carries out the following functions :
- Room set programming in forwarding (immediate), in do not disturb or in do not disturbwith forwarding mode
- Room printout in Forwarding or Do Not Disturb mode
- Cancellation of Forwarding or Do Not Disturb
4.2.8.1 Do Not Disturb
The Do Not Disturb (DND) feature can be activated:
- By guests from their set
- By hotel staff from the Hotel Application or an administrative set
Do not disturb applies to the set (if the room is shared by several guests, it applies to allguests).
To activate the Do not disturb feature:
1. From the room set, dial the Do not disturb prefix, or press the corresponding soft key (ifavailable)
2. Enter your passwordThe set display indicates the set is in Do not disturb (either permanently on Reflexes,Alcatel-Lucent IP Touch 4018 Phone and Alcatel-Lucent 4019 Digital Phone sets, or as apop-up window and the Info page on all other sets of the Alcatel-Lucent 8/9 series).
To cancel the Do not disturb feature: dial the same prefix again.
To set all sets of a suite in Do not disturb, dial the Suite do not disturb prefix. Dial the sameprefix again to cancel Do not disturb on all sets of the concerned suite.
Calls to sets in DND are overflowed:
- Either to a voice guide inviting the correspondent to ring this number later.
- Or, as of R7.0, according to system configuration, to the attendant
The attendant may then transfer the call to the set in DND.
If such a configuration is selected in system administration (see module Hotel / Hospital -Common Features Configuration - Call Forwarding and Do Not Disturb ), when a called set isin DND:
- If a guest calls another guest: the call is overflowed to the attendant (according to the entityof the called set), whether the guest is in the checked-in or checked-out state, in amulti-occupied room or the call is to a set in a suite
- If the call is to a suite, and all the sets in the suite are in DND, the call is overflowed to theattendant
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- If the call is to suite, and not all sets in the suite are in DND, the call rings a free set (but adirect call to a suite set in DND is overflowed to the attendant). If those sets not in DND arenot available, the call is processed according to the status of the suite's main set (if inDND: overflow to the attendant)
- If a member of staff calls a guest from a staff set: the caller gets a dissuasion voice guide
4.2.8.2 Forwarding a Call
Calls can be forwarded (see: module Call forwarding and overflow - Overview):
- By guests from their set
- By hotel staff from the Hotel Application
4.2.9 Wake-up Call
This service is used to ring a room set at a specified time. If there is no answer, the room isrung again after a configured period of time. If the second call is not answered, an alarm canbe triggered.
The wake-up service includes the snooze function, used to repeat the wake-up call from theset. It is also possible to program 4 simultaneous wake-up calls per set.
The hotel wake-up service is based on the standard Appointment reminder- Wake-up callservice. For more information, see module Appointment reminder - Overview.
The wake-up request can be recorded (or modified or cancelled) from:
- The room set
- The attendant set
- Hotel staff sets
A printer can be used to trace all wake-up function events:
- Wake-up call requests, modifications, cancellations
- Wake-up calls made
- Unsuccessful wake-up attempts (no reply or set busy),
A list of current wake-up calls and a list of rooms which did not answer a wake-up call can beprinted out.
Interaction with other hotel services
Do not disturb service:
The do dot disturb function does not prevent use of the wake-up call function. Sets declared donot disturb are rung at the time of wake-up.
Group wake-up
Wake-up for all sets in a group can be programmed by hotel staff.
Wake-up and analog lines
To avoid overloading analog boards, the system does not ring more than n setssimultaneously (in the case of group wake-up). Wake-up for the other sets is then deferred by1 min.
Wake-up in multi-occupancy mode
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The wake-up function can be used in multi-occupancy mode. This feature is based on the multiwake-up function (4 wake-up calls maximum).
Suite wake-up
The wake-up function can be used in a suite. The wake-up call is made on all suite sets or onlyto the set that requested the wake-up call (depending on OmniPCX configuration).
4.2.10 Setting up a Wake-up Call from an Administrative Set
1. Dial the wake-up prefix, or press the corresponding soft key (if available)The system requests a time for the wake-up call
Figure 4.1: Setting up a Time for a Wake-up Call ExampleIf a wake-up call was previously set for a specific time, the system displays it and allows tochange it
Figure 4.2: Setting up a Time for a Wake-up Call ExamplePress the Delete key to modify the time for this call
2. When the last digit for the hour has been entered, the system requests the extensionnumber of the set on which to program the wake-up call
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Figure 4.3: Assigning a Wake-up Call to a Set Example
3. The wake-up call has been programmed for this stationThis is shown on the room/guest set Info page
Figure 4.4: Example of Set with a Programmed Wake-up Call
4.2.11 Setting up a Wake-up Call from a Room/Guest Set
1. Dial the wake-up prefix, or press the corresponding soft key (if available).The system requests a time for this call, see: figure: Setting up a Time for a Wake-up CallExample .If a wake-up call was previously set for a specific time, the system displays it and allows tochange it, see: figure: Setting up a Time for a Wake-up Call Example .Press the Delete key to modify the time for this call
2. Enter the digits corresponding to the time at which you want a wake-up call
3. The wake-up call is programmed on your set, as shown by the Info page of your set, see:figure: Example of Set with a Programmed Wake-up Call
4.2.12 Setting up a Wake-up for Several Sets
4.2.12.1 Wake-up Call for All Sets in a Suite
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If in a suite, a guest or an administrative set can program a wake-up call for all sets in thesuite.
1. Dial the suite wake-up prefix, or press the corresponding soft key (if available)
2. If from an administrative set, enter the suite number
The wake-up call is programmed on all sets in the suite as shown by each set's Info page.
To cancel the wake-up call, dial the Cancel suite wake-up prefix.
4.2.12.2 Wake-up Call for Several Guests in Different Rooms
This option is available from administrative sets only.
1. Dial the wake-up prefix, or press the corresponding soft key (if available)The system requests a time for this call, see: figure: Setting up a Time for a Wake-up CallExample
2. Enter the digits corresponding to the guest numberThe name of the guest is displayed
3. Select any available soft key
4. Proceed as detailed Setting up a Wake-up Call from an Administrative Set , to select thedifferent guests to wake up
Note:
The suite wake-up prefix cannot be used to program a wake-up call for several guests in different rooms.
4.2.13 Receiving a Wake-up Call
At the time requested for the wake-up call, the set rings and the display informs the guest ofthe nature of the call.
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4.2.14 Calling a Physical Room
A call can be made to a physical room irrespective of whether forwarding is programmed orwhether there is a guest in this room. To do this, a special prefix must be dialed, followed bythe room number.
This function can be used to reach cleaning staff known to be in the room.
4.2.15 Resetting Room Sets
Set data can be reset (depending on OmniPCX configuration) to its original values at thefollowing check in. The next guest is not then submitted to the previous guest's settings.
4.2.16 Set Language
The guest language (applies to set displays and voice guides) is set from the Hotel application.On administrative sets, one or two letters indicate the language in use for this guest.
It is specified:
- By default on the set
- At check in
The languages that can be selected are those managed by the OmniPCX.
Language cannot be changed from a guest set.
When no guest is checked in a room and when a room is shared between several guests, thelanguage of the set is the system language.
4.2.17 Phone Book and Call by Name
At check in, the guest's name is entered by hotel staff. This name can be entered in theOmniPCX phone book (depending on OmniPCX configuration).
This guest name is used to:
- Print out a list of guests in alphabetical order
- Print out a list of guests in order of room number
- Print out a list of guests in order of groups
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- Print out by guest name
- Search for a guest by name
- Dial by name, if this function is enabled in OmniPCX configuration
Several names can be attributed to a same guest in hotel management. The initial name iscalled main name, the others are called additional names. The main name is always used ondisplays to identify the set (and for billing). additional names can be used for dial by name orsearch by name. additional names appear on any lists printed out.
4.2.18 Guest Voicemail
There are 2 types of mailboxes:
- Internal, 4635J or 4635H or 4645 type: in this case, the mailbox does not have to be on thesame OmniPCX as the guest(Centralized voicemail function).
- External mailbox, VPS type: in this case, the mailbox must be on the same OmniPCX asthe guest.
These two types of mailboxes can be managed in different ways. Their features are different.
4.2.18.1 Allocating a mailbox to a guest
Internal voicemail:
At check in, and on guest request, the system creates a mailbox.
Mailbox allocation can be a fee-paying service.
External voice mail:
External voicemail services do not allow messages in the mailbox to be automatically created,deleted or suppressed from the OmniPCX. These operations must be performed manually onthe voicemail management system. The hotel application does not recognize this type ofvoicemail service. A guest set with an external voicemail service functions in the same way asvoicemail on a business set.
The installation provides a group of rooms (or guests) with a voicemail service. At check in, ifthe guest wishes to have voicemail, the hotel application manager attributes a number fromthis group. If the guest does not wish to have a voicemail service, the manager attributes anumber from the group with no voicemail.
At check out, the hotel application manager must manually empty the departing guest'smailbox (operation performed via the voicemail management system).
Common operation after allocation:
- If the guest is assigned a room, forwarding on no answer is systematically activated (if it isenabled; otherwise, there is no forwarding),
- If the guest is not assigned a room, immediate forwarding is activated (depending onOmniPCX configuration).
4.2.18.2 Relocation
If guests change rooms, the corresponding voicemail remain assigned to them. if the guest ismomentarily not assigned a room, immediate forwarding for voicemail is activated (if enabled;otherwise, there is no forwarding),
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4.2.18.3 Forwarding a Guest to Voicemail
A guest with an internal or external mailbox can, at any time, activate or cancel immediateforwarding to the mailbox. Forwarding on no reply (if available) is activated systematically.
- Room managementForwarding and cancellation are performed as on a business set. At off-hook, the displayand a voice guide inform the guest that immediate forwarding is activated.
- Guest management (for single occupancy)Forwarding and cancellation are performed as for a business set, the personal code maybe requested (depending on OmniPCX configuration). At off-hook, the display and a voiceguide inform the guest that immediate forwarding is activated.
- Guest management (for multi-occupancy)Forwarding and cancellation are performed as on a business set. In addition, the personalcode is required to identify the guest. There is no notification of forwarding (neither displayor voice guide at off-hook).
4.2.18.4 New Message Display
Operation is identical for internal or external voicemail services.
- Room managementNew message(s) are viewed in the same way as on a business set (message LED).
- Guest management (for single occupancy)New message(s) are viewed in the same way as on a business set (message LED).
- Guest management (for multi-occupancy)The message LED comes on as soon as a guest assigned to the set has a new message.The LED remains off when there is no new message.
4.2.18.5 Consulting New Messages
Operation is identical for internal or external voicemail services.
- Room managementMessages are consulted in the same way as on a business set. The personal code may berequested (depending on OmniPCX configuration).
- Guest management (for single occupancy)New messages are consulted in the same way as on a business set. The personal codemay be requested (depending on OmniPCX configuration).
- Guest management (for multi-occupancy)To consult new messages, guests must dial the consult message prefix and then theirpersonal code for identification. Several cases may arise:• The guest does not have a mailbox: a voice guide informs them that this operation is
not allowed• The guest does not have a new message: a voice guide informs them that there are no
new messages.• The guest has new messages: a voice guide informs them of the procedure to follow
Accessing voicemail from outside the room:
Mailboxes can be accessed from any set in the system by performing a substitution (seemodule Substitution - Overview).
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The voicemail system can also be reached from a set (extension) external to the installation.
To do this, the voicemail service number must be a DID number. In both cases, when a call ismade, the voicemail system requests the set number and the personal code.
4.2.18.6 Check-out with a Mailbox
Internal voicemail:
Check out, can be forbidden if there are messages that have not been consulted in themailbox (depends on OmniPCX configuration).
Note:
If an AHL link is being used, check out is not rejected if there are still unconsulted messages remaining
for the subscriber.
At check out, the mailbox is deleted if there are no unconsulted messages. If the mailbox is notdeleted, it is kept (for possible subsequent consultation of messages) until the next check inusing the object.
External voice mail:
A specific action must be performed to empty the departing guest's messages (whether theyhave been consulted or not), from the mailbox.
4.2.18.7 Maintenance (Internal Voicemail Service only)
From the hotel management console hotmenu, recent requests for creation/deletion of amailbox can be viewed.
If there is any inconsistency between OmniPCX data and voicemail data, an audit can beperformed (see the voicemail documentation).
4.2.18.8 The Special Case of Groups
Groups do not have a voicemail service. Group members (room or guest) can only haveindividual voicemail.
4.3 Specific Hotel Features
4.3.1 Room Cleaning Status
This function is used to indicate room cleaning status. It can be disabled (in OmniPCXconfiguration).
A room can be in one of the following states:
- Cleaning in progress (code: 0)
- Done and available (code: 1)
- To do completely (code: 2)
- Make up bed (for guests staying several nights) (code: 3)
- Cleaning problem. 6 types of problem can be used for hotel organization (code: 4 to 9)
Room status is changed by:
- Cleaning or hotel staff. Check out automatically results in room status switch
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- The system. At a preset time (set in OmniPCX configuration), occupied roomsautomatically switch to the make up bed status
Allocation of a room that does not have Done status at check in may be authorized orprohibited (in OmniPCX configuration).
A list of rooms with a given status may be printed out from hotel management.
To change the room cleaning status from the room set:
1. Dial the room status management prefix
2. Dial your room maid code (provided the length of the code ID is different from zero)
3. Enter the number corresponding to the actual room status, see above
To change the room cleaning status from another set:
1. Dial the room status management prefix
2. Dial the guest's number
3. Dial your room maid code
4. If requested (depends on OmniPCX configuration), enter your password
5. Enter the number corresponding to the actual room status.
4.3.2 Auto Assignment
After checking in, authorized guests can assign a room set to their guest profile.
To assign a set to a guest from a room set:
- Dial the corresponding prefix
- Dial the room number
- Dial the secret code of the guest
4.3.3 Confidentiality between Rooms
This function allows (when enabled by the system administrator) calling or called party identityto be suppressed on sets with this display feature. This function can only be enabled forinter-room calls.
4.3.4 Barring Calls between Rooms
Inter-room calls can be barred at certain times (at night for example).
Switchover between inter-room calls allowed/barred mode is commanded by:
- The attendant
- The system administrator (daily switchover times)
Calls between rooms of a same group of guests can be always allowed or follow the rules forstandard inter-room calls (as set in OmniPCX configuration).
Calls between sets in the same suite are always allowed.
Inter-room calls, when barred, are overflowed to a voice guide inviting the correspondent toring this number later.
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As of R7.0, according to system configuration, a guest calling another guest, when inter-roomcalls are barred, can be overflowed to the attendant.
If such a configuration is selected in system administration (see module Hotel / Hospital -Common Features Configuration - Barring inter-Room Calls ), when calls between rooms arebarred, if a guest calls another guest, the call is overflowed to the attendant (according to theentity of the called set), even if the call is to a multi-occupied room or to a set in a suite.
4.3.5 Counter Message
A counter message is a message that is manually deposited at hotel reception. Arrival of thismessage is recorded by staff . The guest is notified that a message awaits them by theMessage LED on their telephone set.
When the message LED is on, the guest set is in timed routing mode to the message depositset (specified in OmniPCX configuration). Unhooking results in the message deposit set beingcalled (after a timer) with no action being required by the user. The hotel staff on duty thenpass the message on to the guest.
The hotel application manager can print out lists of sets with messages waiting.
4.3.6 Mini Bar
The Mini bar service is used to transmit the status of the mini bar available to guests in roomsvia the OmniPCX. This service can only be used if an AHL computer link is installed.
The member of staff in charge of mini bars dials the mini bar prefix (on the room set) followedby the mini bar item codes.
To change the mini bar status from the room set:
1. Dial the mini bar update prefix
2. Enter the codes corresponding to articles to add to the mini barTo send the information immediately, press the # key. If not, after a timer, the set displays:Programming accepted.
The mini bar service can be used from an administrative set by dialing the mini bar prefix. Inthis case, the number of the room concerned is requested.
4.4 Complementary Information Displayed on Administrative Sets
When an administrative Alcatel-Lucent 8/9 series set dials a room or guest set number,complementary information is given on the administrative set display, where applicable:
- Guest number or name, or both
- The "V" character is the guest has been granted the VIP status
- The "*" character indicates there is more than one guest in the room
- The guest's language (one or two letters, e.g. F or UK)
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Figure 4.7: Calling a Guest from an Alcatel-Lucent IP Touch 4068 Phone
Figure 4.8: Calling a Guest from an Alcatel 4035 Set
The Info page of the set is updated in real time, whether features have been modified from theset itself, the hotel application or an administrative set.
4.5 Different Display and Unique Ringing Tone on Alcatel 4059Attendant for Incoming VIP Calls
The system administrator can configure the system so that local, incoming calls from VIPguests have a different display and unique ringing tone on the Alcatel 4059 Attendant Console.See module Alcatel-Lucent 4059 Attendant Console - Configuration procedure.
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5.1 AHL Link Overview
The computer link is used to access the OmniPCX, for hotel features only, from an externalcomputer, referred to here as the Front Office computer. This computer link enables the FrontOffice computer to incorporate telephone aspects in hotel management.
Both machines, the OmniPCX and the Front Office computer, have their own databases.Managers must make sure the two databases are consistent. The hotel menu (hotmenu) onthe OmniPCX remains operational when a computer link is installed. However, it is highlyadvisable to avoid using it for obvious reasons of database consistency.
Data exchange on the computer link must comply with AHL (Alcatel Hotel Link) protocol. Thecomplete AHL protocol is only available to developers who have a partnership contract withAlcatel-Lucent. If you require a contract of this type, please contact Alcatel-Lucent's marketingservice.
5.2 Connection Modes
5.2.1 Asynchronous V24 Connection Standard
Connection by asynchronous V24 link requires:
- an AHL link per OmniPCX hosting room or guest sets. Certain Front Office computers canmanage several AHL links.
- a backup printer per OmniPCX (connected to a V24 port),
Access to public networks can be on any one of the OmniPCXs. Charging tickets, created onthe public network connection OmniPCX, are downloaded to the charged user's OmniPCX.
5.2.2 TCP/IP Connection
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It is possible to:
- Transport AHL messages via a TCP/IP link
- Multiplex and demultiplex several TCP/IP connections connected to an external application
Two operating modes can be distinguished:
- Stand-alone mode (also known as Standard mode)
- Master/Slave mode
5.2.2.1 Standard Mode
Each interface is independent (no communication between them).
In this configuration, each interface is a master with no slave, this means that the externalapplication connects directly to the OmniPCX:
- Either by V24
- Or by Ethernet
Figure 5.2: Standard mode
Masters do not recognize each other.
5.2.2.2 Master/Slave Mode
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Figure 5.3: Master/Slave mode
The Master interface is connected to:
- The external application
- The other interfaces (slave interfaces)
The data received from the external application is sent to the Master interface and the Mastersends the frames to the slave concerned. The external computer system does not know whichOmniPCX supports which guest, it only knows guests (and rooms) by their phone number. It isthe Master OmniPCX that, in the light of the number received and data in its translation tables,directs the messages to the correct Slave OmniPCX.
As a result, truncation must not be used in this operating mode (see Filtering and Truncation ).A truncated number will not be recognized by the translation tables.
Every 30 seconds, the OmniPCX sends a frame to its neighbor(s) to check that the link is notdown. If the OmniPCX does not receive at least one acknowledgement for the last twoTEST_REQ, it considers the link to be down. Test messages are only sent if there is dialogbetween the two machines.
5.3 Functions that Can Be Managed by the Front Office Computer
The AHL protocol enables the Front Office computer to manage the following functions:
Room status: Apply status changes
Room charging, administrative set charging:
- Select administrative or room tickets by their cost center
- Ticket processing
- Billing
- Transmission of a request for guest total to the OmniPCX
Guest check-in, check-out, modification:
- Management
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- Transmission of ad-hoc data to the OmniPCX
Directory (phone book):
- Consultation
- Update
- Transmission of a directory modification to the OmniPCX
Account:
- Acquisition
- Add
- Withdraw
- Transmission of a fee modification to the OmniPCX
Wake-up call:
- Acquisition
- Modification
- Cancellation
- Transmission of status changes to the OmniPCX
DND:Standard and forwarding to attendant.
Night audit: The Night Audit can be triggered by the Front Office computer.
Mini bar: Reception of set directory number, prefix dialed and mini bar item code data.
Voice mail: Allocation or withdrawal of a mailbox to/from a guest.
Suites: Combine/separate rooms in suites.
5.4 Functions Managed by the OmniPCX
The OmniPCX manages the following functions:
Room status:
- Management
- Transmission of status changes to the computer
Room charging, administrative set charging: Transmission of no, some, all tickets(initialized by a management command).
Guest check-in, check-out, modification:
- Management
- Update phone data
- Locking, unlocking of direct seize
- Assign or withdraw a mailbox
Group check-in, check-out, modification:
- Management
- Update phone data
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- Locking, unlocking of direct seize
Guest check-in, modification data:
- Language
- Transmission of "V" character if VIP status is assigned
- If guest belongs to a group, group number is sent
Directory (phone book):
- Consultation
- Directory modification processing
Account:
- Modifications applied
- Direct seize locking when credit runs out
Message on free set: Message processing.
Wake-up call: Wake-up call processing.
DND
Static association immediate forwarding
Suites: Combine (or separate) rooms in a suite.
VIP calls: Change display and ringing tone on Alcatel 4059 Attendant Console for incomingVIP calls.
5.5 Filtering and Truncation
Some Front Office computers cannot express the guest or room number with as many digitsas the OmniPCX. For example, 5 digits maximum in the hotel application and 8 in theOmniPCX. In this case, filtering and truncation allow interoperability of the two systems
5.5.1 Filtering
The filter, also called Prefix Filter, is configured by the OmniPCX manager. It takes the form of1 to 5 digits.
In the direction, OmniPCX to Front Office computer, the system tests the room or guestnumber:
- If the most significant digits are the same as the filter, they are removed
- If there is no match, the number is truncated instead of being filtered (see below)
In the direction, Front Office computer to OmniPCX, the system tests the significance of thenumber received with the help of the OmniPCX translator:
- If the received number matches a room or guest number, the number is used "as is"
- If the received number does not correspond to a room or guest number, the OmniPCXadds the filter digits to obtain a number that can be used by the OmniPCX
5.5.2 Truncation
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Truncation is only used in the direction OmniPCX to Front Office computer; it applies to alluser numbers transiting on the AHL link. This processing operation only retains the room orguest number's least significant n digits (n is set in OmniPCX management).
In most cases truncation has a security role - in the case of there being a management error.
5.5.3 Example
Given a OmniPCX with an 8-digit numbering plan and a Front Office computer limited to 5digits. Guest numbers are 876QMCDU type numbers (with Q not being 7) and room numbers7MCDU. The filter is set to '876' and truncation to 5.
In the direction OmniPCX to Front Office computer, the guest numbers are handled by filteringsending the QMCDU; room numbers are not affected.
In the direction Front Office computer to OmniPCX, the system detects, with the help of thetranslator, room numbers used "as is". The guest numbers, received in QMCDU form, have thefiltering prefix '876' added, and thus become 876QMCDU.
5.6 CPU Redundancy
In an installation with duplicated CPUs, charging tickets are sent to the main CPU board andthe backup CPU board.
Management modifications to parameters (check-in, check-out, etc.) are saved on the backupCPU.
In the event of CPU switchover (problem on the main CPU board):
- No tickets are lost
- If the console is on a V24 link, the hotel management console redisplays the main menu
- If the link is a "DATA" V110/V120 link, the link is broken (current menu displayed)
- For an AHL link, the break is transparent (wired on the V24 port, 'OR' wired)
5.7 AHL Protocol
5.7.1 Overview
AHL protocol governs exchanges between a Front Office computer and the OmniPCX. Onlybasic exchanges allowing installation or maintenance technicians to make a diagnosis in themost common cases are described here.
5.7.2 Basic Exchanges
AHL protocol is an unconnected protocol. Data exchanges between the OmniPCX/Front Officecomputer comprise data frames and acknowledgement frames.
The first character of each data frame gives the type of frame and its significance.
Each data frame must be acknowledged before the following frame is sent. Acknowledgementmay be negative.
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Figure 5.4: AHL frame: example
If the data frame is not acknowledged within a time set in configuration, it is repeated. If, after acertain number of resends (number set in management), acknowledgement is not received,the link is declared to be "down" and the frames are held in a buffer (buffer size is set inmanagement). Saturation of this buffer triggers alarms, the tickets are then printed on thebackup printer.
The OmniPCX tests the AHL link at regular intervals by sending a frame to see if it is back inservice.
5.7.3 Check-in Exchanges
Guest arrival (check-in) is shown on the OmniPCX by reception of a data frame with thefollowing structure (in the case where room management mode is used):
Figure 5.5: Check-in frame
Depending on the value set in management, room number is 5 or 8 digits long.
The OmniPCX acknowledges this frame by sending a response frame with the followingstructure:
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Figure 5.6: Check-in response frame
Depending on the value set in management, room number is 5 or 8 digits long.
If guest management mode is used, the room number of the check-in frame is replaced by aguest number. In addition, the check-in exchange is followed by a guest/room allocationexchange with the following structure:
Figure 5.7: Room/Guest allocation frame
Depending on the value set in management, guest number is 5 or 8 digits long.
Each room/guest allocation number receives a response from the OmniPCX with the followingstructure:
Figure 5.8: Allocation response frame
Depending on the value set in management, guest number is 5 or 8 digits long.
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5.7.4 Reporting Charging Tickets
Each call made results in a ticket being produced. depending on management, ticket formatcan be short or extended.
Figure 5.9: Short format ticket
Depending on the value set in management, guest number is 5 or 8 digits long.
Figure 5.10: Extended format ticket
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6.1 Configuration Overview
The system manager must:
- Configure the OmniPCX for an hotel/hospital environment
- Opt for either hotel management by room or by guest
- Configure network parameters (if needed)
- Configure specific parameters for management by room (see module Hotel / Hospital -Management by Room ) or management by guest (see module Hotel / Hospital -Management by Guest )
- Configure the sets, telephone features and invoicing parameters (see module Hotel /Hospital - Common Features Configuration )
6.2 Configuring the OmniPCX for a Hotel/Hospital Environment
6.2.1 Inputting the Name of the Establishment
1. Select System
2. Review/modify the following attributes
Name Enter the name of the establishment. This name will be prin-ted on bills (invoices).
Street Address Enter the address of the establishment.
Country Enter the country of the establishment.
City/Town Enter the town of the establishment.
3. Confirm your entries
6.2.2 Inputting a Thank You Message
Note:
This message is automatically printed at the bottom of the telephone bills issued to customers.
1. Select Applications>Hotel
2. Review/modify the following attribute
Thank You Message Enter a message (40 characters maximum).
3. Confirm your entry
6.2.3 Declaring the Type of Installation
1. Select Applications > Hotel
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2. Review/modify the following attribute
Installation Select:• Hotel: for operation in hotel mode. The term Patient is
replaced by Guest .• Hospital: for operation in hospital mode. The term Guest
is replaced by Patient .• Network Hospital: for networked hospital type operation
(see Networked Hospital ).
Note:Do not select the option Company, as this inhibits all hotel/hospital configuration.
3. Confirm your entry
6.3 Management by Room
To implement a hotel management by room:
1. Perform specific management operations for room management (see the module Hotel /Hospital - Management by Room )
2. Implement common functions (see the module Hotel / Hospital - Common FeaturesConfiguration )
6.4 Management by Guest
To implement a hotel management by guest:
1. Perform specific management operations for guest management (see the module Hotel /Hospital - Management by Guest )
2. Implement common functions (see the module Hotel / Hospital - Common FeaturesConfiguration )
6.5 Networked Hospital
To implement a networked hospital (see module Hotel / Hospital - Hotel Specific Features -Networked Hospital):
1. Declare hotel operating mode on each OmniPCX
2. Declare each room object on the host OmniPCX
3. Declare guest objects on each OmniPCX
4. Declare each AHL link
5. Install the Front office computer
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7.1 Selecting Room Management Operating Mode
1. Select Applications > Hotel
2. Review/modify the following attribute
Management mode Select: Room managementAll previously created sets must be Administrative type tomodify this parameter. A shutdown must be performed aftermodifying this parameter.
3. Confirm your entry
4. Shutdown the PCX if this value has been modified
7.2 Declaring Room Objects
You must declare as many Room objects as there are physical rooms in the hotel.
1. Select Users
2. Review/modify the following attributes
Directory Number Enter the phone number of the room. This number must becompatible with the numbering plan. This number can be aDDI number.
Directory name Enter the name of the room.
Shelf Address Enter the number of the shelf.
Board Address Enter the number of the board.
Equipment Address Enter the number of the equipment
Set Type Select the type of room set.This set can be wired (Reflexes, Alcatel-Lucent 8 and 9series, analog or 8082 My IC Phone as of R10.0) or a DECT/PWT set.
Language Id. Enter the number of the default language.
Public Network COS This field is used when the set is used with the room empty(no guest assigned).
Hotel-Set Operation Select set function:• Room (mandatory).
Use Type Of Dir. No. Select the type of use:• Normal (mandatory).
Number Of Set Users Not used.
3. Confirm your entries
7.3 Function Specific to Room Management Mode
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Set locking
1. Select
2. Review/modify the following attribute
Set locking True: sets are locked at check-in. The guest must dial thelocking prefix to be able to use the set. The personal code isthen requested.False: sets are available immediately after check-in.
3. Confirm your entry
7.4 Other Configuration
Other hotel feature configuration is detailed module Hotel / Hospital - Common FeaturesConfiguration .
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8.1 Overview
Choosing a management by guest type of operation requires a blank database (no rooms orguests previously configured).
Note:
Features not specific to the hotel application are described in the OmniPCX technical documentation.
8.2 Selecting the Guest Management Operating Mode
1. Select Applications > Hotel
2. Review/modify the following attributes
Management mode Select: Guest management.All previously created sets must be Administrative type tomodify this parameter. A shutdown must be performed aftermodifying this parameter.
3. Confirm your entries
8.3 Configuring Multi-Occupancy
1. Select Applications > Hotel > Numeric Parameters
2. Review/modify the following attributes
Parameter Select: Multiple Occupancy Type
Multiple Occupancy Type Select one of the following :Dynamic Multiple Occupancy or Dyn. Multi. Room dis-played or Dyn. Multi. Guest displayed or Dyn. Room dis-pl. Account/Gpin to allow hotel staff to manage room multi-occupancy.The other available options apply to static multi-occupancy(see Static Multi-Occupancy ).
3. Confirm your entries
8.4 Declaring Rooms
1. Select Users
2. Review/modify the following attributes
Directory Name Enter the phone number of the room. This number must becompatible with the system numbering plan.
Directory name Enter the name of the room.
Shelf Address Enter the number of the shelf.
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Board Address Enter the number of the board.
Equipment Address Enter the number of the equipment.
Set Type Select the type of room set. This set can be wired (Reflexes,Alcatel-Lucent 8 and 9 series, analog, or 8082 My IC Phoneas of R10.0) or a DECT/PWT set.
Language Id. Enter the number of the default language. This parameter isused for calls made when the room is empty (no guest as-signed).
Public Network Category This field is used when the set is used when the room isempty (no guest assigned).
Hotel-Set Operation Select Room (mandatory).
Use Type Of Dir. No. Select Multi occupancy (mandatory), allows for (severalguests to use this set).
Number Of Set Users Enter the maximum number of guests that can use this set.
3. Confirm your entries
8.5 Declaring Guests
1. Select Users
2. Review/modify the following attributes
Directory Number Enter the guest's phone number. This number must be com-patible with the numbering plan. It can be a DID number(rotating DID function).
Directory name Enter the name of the Guest object. This name is neverused.
Shelf Address Enter 255.
Board Address Enter 255.
Equipment Address Enter 255.
Set Type Select Analog (mandatory).
Language Id. This field is not used.
Hotel-Set Operation Select Room.
Use Type Of Dir. No. Select Guest (mandatory).
Public Network COS This field is not used.
3. Confirm your entries
8.6 DID Access for Guests (Rotating DID)
Implementing DID access for guests requires:
1. DID numbers to be made available by the public network access provider
2. DID translation to be managed (see the module Numbering conversion - Overview),
3. A set of Guest objects with DID numbers to be declared for guests who wish to have a
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direct external line (see Declaring Guests )
4. A set of Guest objects with non DID numbers to be declared for guests who do not wish tohave a direct external line (see Declaring Guests )
5. Guest objects with a DID number to be declared in hotel data. These are declared by DIDnumber ranges (see below).
6. The Mixed option to be declared (or not) (see below).
7. Handling of DID night calls to be configured.a. Select Applications > Hotelb. Review/modify the following attributes
Rotating Guest DID Yes: the rotating DID function is enabled.No: the rotating DID function is disabled.This attribute can only be viewed if Management mode isset as Guest management.
Mixed DID And NDID Yes: when there are no more DID numbers available, thesystem offers a Non DID number. In the same way, whenthere are no more Non DID numbers available, the systemoffers DID numbers.No: when there are no more DID or non DID numbers avail-able, the system refuses a Check in.This attribute is only displayed if Rotating Guest DID is en-abled.
DID Area 1 This attribute is only displayed if Rotating Guest DID is en-abled.
First Number Enter the first number of the Guest object with DID numberin range 1.
Last Number Enter the last number of the Guest object with DID numberin range 1.
DID Area 2 to 10 same as for range 1.
c. Confirm your entries
To configure handling of DID night calls:
1. Select Applications > Hotel > Numeric Parameters
2. Review/modify the following attributes
Parameter Select: DID call for room.
DID call for room Select:Follow Inter-room call value: DID calls follow the rules forinter-room calls. When inter-room calls are barred, night DIDcalls to rooms are directed to the attendant.No modification: calls to rooms are always directed to theroom requested.
3. Confirm your entries
8.7 Suite
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8.7.1 Overview
To implement suites:
1. Declare room sets (see Declaring Rooms )
2. Enable suite management in hotel management, if necessary (see the module Hotel /Hospital - Common Features Configuration - Hotel Management Follow-up Printer)
3. Combine rooms to form a suite, either in OmniPCX configuration or in hotel management(see below)
4. Select suite mode options (see below)
8.7.2 Combining Rooms to Form a Suite
1. Select Applications > Hotel > Hotel Suite
2. Review/modify the following attributes
Main Directory No. Enter the directory number of the main room.
Affected room Directory No. Successively enter the directory numbers of the secondaryrooms.
3. Confirm your entries
8.7.3 Suite Options
Camp (wait) on suite:
1. Select Applications > Hotel
2. Review/modify the following attribute
Suite Waiting File 0 to limit the number of waiting calls on suite sets to one.1 no limit to the number of waiting calls on suite sets.255 no camp on allowed.
3. Confirm your entry
Suite Wake-up , see:module Hotel / Hospital - Common Features Configuration - Type ofWake-up Call for a Suite).
8.8 S0 Sets
An S0 set is a special type of room set. It is intended to be added to a suite. For information onhow to manage an S0 set, see the module S0 sets and terminals - Overview.
S0 commissioning example
The system administrator sets up a group of S0 sets to be made available to guests withoutconnecting them (sets up the subscriptions only). When a guest wishes to have an S0 set, themanager adds a free S0 set to the suite associated with the guest's room. Then, by performingoperations on a splitter, the manager connects the room's S0 line. All that remains to be doneis to connect the physical set in the room.
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8.9 FAX Set
A FAX set is a special room set. It is intended to be added to a suite.
1. Select Users
2. Review/modify the following attributes
Directory Number Enter the phone number of the FAX set. This number mustbe compatible with the numbering plan. Generally FAX setnumbers are DID numbers (not rotating DID).
Directory name Enter set name.
Shelf Address Enter the number of the shelf.
Board Address Enter the number of the board.
Equipment Address Enter the number of the equipment
Set Type Select: ANALOG.
Connection COS Id This field is used for calls with no Guest assigned. This is thecase when used by hotel staff.
Hotel-Set Operation Select set function:• Room
Use type Select: Multi-occupancy.
Number Of Set Users Enter 1 for faxes.
ISDN Teleservice Select: Fax Group 3.
Note:FAX Group 4 can be used, (see S0 Sets ).
3. Confirm your entries
FAX commissioning example
The system administrator sets up a group of FAX sets (with or without DID numbers) to bemade available to guests without connecting them (sets up the subscriptions only). When aguest wishes to have a FAX set, the manager adds a free FAX set to the suite associated withthe guest's room. Then, by performing operations on a splitter, the manager connects theroom's FAX line. All that remains to be done is to connect the physical set in the room.
8.10 Forwarding for an Unassigned Guest
To configure the type of forwarding for guests with no room momentarily assigned (in thecorridor).
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attributes
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Parameter Select: Non Affected Room Forward.
Non Affected Room Forward No Forward: calls to a guest with no room are redirected ac-cording to call distribution for virtual sets (to the attendant, avoice guide or the busy tone).Immediate Forward: calls to a guest with no room are direc-ted to his voicemail box.
3. Confirm your entries
8.11 Static Multi-Occupancy
To implement static multi-occupancy (see module Hotel / Hospital - Hotel Specific Features -Static Multi-Occupancy):
1. Declare Room sets (see Declaring Rooms )
2. Declare Guest sets (see Declaring Guests )
3. Declare static management mode for multi-occupancy (see below)
4. If necessary, combine Room and Guest sets in hotel management (see below)
5. If necessary, combine Room and Guest sets in the hotel management hotmenu (see themodule Hotel / Hospital - Common Features Configuration - Hotel Management Follow-upPrinter)
To configure the type of multi-occupancy:
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attributes
Parameter Select: Multiple Occupancy Type.
Multiple Occupancy Type For static multi-occupancy, select:Static Multiple Occupancy or Static Multi.managed byRoom or Static Multi.managed by Guest or Static Roomdispl. Account/Gpin for static multi-occupancy.The difference between the various options is the display(see Set Display ).For other types of multi-occupancy see Selecting the GuestManagement Operating Mode .
3. Confirm your entries
To combine rooms and guests in OmniPCX configuration:
1. Select Applications > Hotel > Static Links
2. Review/modify the following attributes
Room Directory name Enter the directory number of the room.
Guest Directory name Enter the directory number of the associated guest.
3. Confirm your entries
8.12 Set Display
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To configure the type of display for room sets:
1. Select Applications > Hotel > Numeric Parameters
2. Review/modify the following attributes
Parameter Select: Multiple Occupancy Type.
Multiple Occupancy Type Select:• Dynamic Multiple Occupancy: the display is: Room
name Room No / Guest No.• Dyn. Multi. Room displayed: the display is: Guest
name Room No Room charge units.• Dyn. Multi. Guest displayed: the display is: Guest
name Guest No Guest charge units.• Dyn. Room displ. Account/Gpin: the display is: Guest
name Room No Guest charge units.• Static Multiple Occupancy: the display is: Room name
Room No / Guest No.• Static Multi.managed by Room: the display is: Guest
name Room No Room charge units.• Static Multi.managed by Guest: the display is: Guest
name Guest No Guest charge units.• Static Room displ. Account/Gpin: the display is: Guest
name Room No Guest charge units.
3. Confirm your entries
8.13 Call Redistribution
To configure call redistribution.
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attributes
Parameter Select: GUEST Entity checked.
GUEST Entity checked Select:• ROOM Entity- Attendant Call: call redistribution is ac-
cording to room entity.• GUEST Entity for all features: call redistribution is ac-
cording to guest entity.
3. Confirm your entries
8.14 Set Locking at Check-in
In guest management mode, set locking at check-in is barred.
- Select Applications > Hotel
- Review/modify the following attribute
Set Locking True : Barred value.False : Mandatory value.
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- Confirm your entry
8.15 Other Configuration
Other hotel feature configuration is detailed module Hotel / Hospital - Common FeaturesConfiguration .
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9.1 Creating an Administrative Set
This is performed as per a standard OmniPCX system configuration.
1. Select Users
2. Review/modify the following attributes
Directory Number Enter the administrative set phone number. This numbermust be compatible with the numbering plan. It can be a DIDnumber.
Directory name Enter the name for the set user.
Shelf Address Enter the number of the shelf (255 for an IP phone).
Board Address Enter the number of the board (255 for an IP phone)
Equipment Address Enter the number of the equipment (255 for an IP phone)
Set Type Select the type of set.
Hotel-Set Operation Select Administrative.
Use Type Of Dir. No. Select Normal.
3. Confirm your entries
9.2 Configuring Room/Guest Sets
9.2.1 VIP Status
For the hotel staff to be able to assign VIP status to a guest during check-in, you must enablethe use of VIP status.
To enable VIP status:
1. Select Applications > Hotel
2. Review/modify the following attribute
Check In features
VIP True VIP status is enabledFalse: VIP status is disabled
3. Confirm your entry
Note:
A different display and unique ringing tone is possible for incoming VIP calls on the Alcatel 4059 Attend-
ant Console. To enable this feature, configure the attendant (see module Alcatel-Lucent 4059 Attendant
Console - Configuration procedure).
9.2.2 Guest Secret Code
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The secret code allows the guest to be identified. It is assigned at check-in. The operatingmode corresponding to the secret code is specified by the system administrator.
1. Select Applications > Hotel
2. Review/modify the following attributes
Room personal code This parameter is only used for single occupancy. In multi-occupancy mode, the code is systematically requested:Yes: the personal code is requested for a client occupying aroom alone (to check identity).No: a client occupying a room alone does not have to givehis secret code (identity is not checked).
Check In features
Personal code True a personal code is assigned to the client at check-in.This parameter must be enabled if a voicemail service is tobe used.False no personal code is assigned to the client. Applica-tions requiring identification can no longer be used, these in-clude:• use of a voicemail service,• direct seize from a booth (house) set.
No. Of Secret Code Errors Enter the number of attempts that can be made to enter thecode before it is locked.A default value of 0 means that the monitoring function is notenabled.
Disabled Code Period Enter the time period during which use of the code is blocked(units of 10 min.)The default value (0) corresponds to permanent barring ofpersonal code use.
3. Confirm your entries
Specifying the type of secret code available at check-in.
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attribute
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Parameter Select: Guest Password.
Guest Password Select the type of secret code secret to be offered to theguest at check-in:• Unique Password Used: the code offered is a randomly
selected 4-digit number. The system guarantees that twoguests in the hotel never have the same code.
• No Check For Password: the secret code is a randomnumber, it is not guaranteed to be unique.
• Password Equals Directory No: The code is identicalto the phone directory number (room or guest number,depending on the type of management).
• Password Equals Guest Name: the code offered is theguest name (option available as from R4.1).
• Password Equals Check-in date: the code is guestdate of arrival (option available as from R4.1).
3. Confirm your entry
Note:
1. Except for the first option Unique Password Used, the secret code is not guaranteed tobe unique. The system administrator must ensure individual secret codes are different, toavoid two guests sharing the same room using identical secret codes
2. After modifying this parameter, the OmniPCX must be restarted
9.2.3 Confidentiality between Rooms
Confidentiality between rooms is set by the system administrator.
1. Select Applications > Hotel
2. Review/modify the following attribute
Room to Room Secret Mode True calling and called party identity is masked for callsbetween rooms.False for calls between rooms, calling and called party iden-tity is displayed as for an administrative set
3. Confirm your entry
9.2.4 Dual Line
Configuring broker call, 3-party conference and transfer programmed keys on a set.
1. Select User > Progr.Keys
2. Review/modify the following attributes
Directory number Enter the directory number of the guest set.
Key No. Enter the key number.
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Function Select one of the following for the selected key:• Broker (if this key is not programmed, the feature cannot
be used)• Three-Party Conference (optional)• Transfer (optional)
3. Confirm your entries
Specifying transfer mode:
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attribute
Parameter Select: Transfer on hang-up for room sets.
Transfer on hang-up forroom sets
Select:• Transfer on hang-up not allowed the Transfer key
must be pressed to transfer.• Transfer on hang-up allowed: transfer is automatic at
hang-up
3. Confirm your entry
9.2.5 Wake-up Call
To implement the wake-up call feature, you must:
1. Enable guests or rooms to use the appointment reminder feature (see the moduleAppointment reminder - Overview)
2. Specify prefixes for Appointment reminder (see the module Appointment reminder -Configuration procedure)
3. Confirm whether or not wake-up call time is requested at check-in (see Check-in )
4. Select the type of wake-up call to be used for a suite (see below)
5. Confirm whether or not wake-up tickets are displayed for the attendant (see below)
6. Confirm whether or not the wake-up call can be programmed from the hotel managementhotmenu (see Access to the Hotel Management Console via hotmenu. )
7. Confirm whether or not wake-up call tickets can be printed from the hotel managementhotmenu (see Access to the Hotel Management Console via hotmenu. )
8. Specify the printer dedicated to wake-up call data (see Hotel Management Follow-upPrinter )
9.2.5.1 Type of Wake-up Call for a Suite
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attribute
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Parameter Select: Suite Wake-up Type.
Suite Wake-up Type Select mode of operation for a wake up call to a suite:• Wake-up for the whole suite: all sets in the suite are
rung by the wake-up call.• Wake-up for the single set only: only the set used to
program the wake-up call rings.
3. Confirm your entry
9.2.5.2 Wake-up Call Tickets to Attendant
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attribute
Parameter Select: Wake Up Notification On Attendant.
Wake Up Notification On At-tendant
True: Wake-up call tickets are viewed by the attendant.False: Wake-up call tickets are not viewed by the attendant.
3. Confirm your entry
9.2.6 Call Forwarding and Do Not Disturb
To implement these features, you must:
1. Enable management of the room and guest objects
2. Specify activation prefixes (see module Call forwarding and overflow - Configurationprocedure and module Do not disturb - Configuration procedure)
3. For Do Not Disturb (DND), specify whether the secret code is requiredSelect Applications > Hotel > Numeric parameters
4. Review/modify the following attribute
DND without secret code Without code: the secret code is not required to activate theDND service.With code: the secret code is required to activate the DNDservice.
5. Confirm your entry
6. For Do Not Disturb (DND), specify whether calls to a set in DND are overflowed to adissuasion guide or to the attendantSelect Applications > Hotel > Numeric parameters
7. Review/modify the following attribute
Overflow set in DND to at-tendant
True: calls are overflowed to the attendant.False: calls are overflowed to a dissuasion voice guide(inviting the caller to try later).
Note:In case of system migration, this parameter is set to false by de-fault.
8. Confirm your entry
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9. Ensure the attendant number is the correct one for the entity of the set (see: module Calldistribution - Configuration of an entity - Definition of an entity)
9.2.7 Barring inter-Room Calls
To implement this feature, you must:
1. Specify the times during which calls between rooms are allowed and prohibiteda. Select Applications > Hotelb. Review/modify the following attributes
Allow.inter-room Calls Time Enter the hour (0 to 24) from which inter-room calls are auto-matically allowed.If 24 is entered, there is no automatic switchover.
Forb.for inter-room callsTime
Enter the hour (0 to 24) from which inter-room calls are auto-matically forbidden.If 24 is entered, there is no automatic switchover.
Management Services
Inter-Group Calls True: inter-room calls for a same group of guests are alwaysallowed.False: inter-room calls for a same group follow the samestandard programming as for other rooms.
c. Confirm your entries
2. Enable or disable group calls (see above)
3. Enable or disable inter-room call management from the hotel management hotmenu (seeAccess to the Hotel Management Console via hotmenu. )
4. Specify whether inter-room calls, at times when they are barred, are overflowed to adissuasion guide or to the attendantSelect Applications > Hotel > Numeric parameters
5. Review/modify the following attribute
Overflow room barring to at-tendant
True: calls are overflowed to the attendant.False: calls are overflowed to a dissuasion voice guide(inviting the caller to try later).
6. Confirm your entry
7. Ensure the attendant number is the correct one for the entity of the set (see: module Calldistribution - Configuration of an entity - Definition of an entity)
9.2.8 Counter Messages
To implement this feature, you must:
- Have sets (Alcatel-Lucent 8 and 9 series, Reflexes or analog) equipped with a messageLED
- Specify a directory number where messages are to be left
Specifying the set on which messages are left:
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1. Select Applications > Hotel
2. Review/modify the following attribute
Messages deposit dir. No. Enter the directory number of the set to be called to consultcounter messages.If there is a message, the room set is forwarded (after atime-out) to this number.
3. Confirm your entry
9.2.9 Mini Bar
To implement the mini-bar feature, you must:
- Specify the mini-bar prefix
- Manage item codes on the Front Office computer (see the Front Office documentation)
1. Select Translator > Prefix plan
2. Review/modify the following attributes
Number Enter the prefix number. This number must be compatiblewith the PBX numbering plan.
Prefix meaning Select: Local features
Local features Select: Mini-bar.
3. Confirm your entries
9.2.10 Calling a Physical Room Set
Specifying the direct call prefix for a room.
1. Select Translator > Prefix plan
2. Review/modify the following attributes
Number Enter the prefix number. This number must be compatiblewith the PBX numbering plan.
Prefix meaning Select: Local features
Local features Select: Physical Room Call
3. Confirm your entries
9.2.11 Reinitializing Room Sets
1. Select Applications > Hotel > Numeric parameters
2. Review/modify the following attribute
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Parameter Select: Room Set Reinitialization.
Room Set Reinitialization Reinitialization: set data is reset to its original value.No: the set data specified by the previous guest is kept.
3. Confirm your entry
9.2.12 Set Language
To implement set language selection, you must:
1. Manage the desired languages (display and voice guide) (see module Voice guides andmusic-on-hold - Detailed description)
2. Assign a default language to the room or guest set
3. Enable or disable choice of language at check-in (see: Check-in )
9.3 Hotel Dedicated Sets
9.3.1 Booth (House) Set
A booth set is declared by the system administrator.
1. Select Users
2. Review/modify the following attributes
Directory No. Enter the number of the booth set. This number must becompatible with the numbering plan.
Directory name Enter the name of the booth set.
Shelf address Enter the number of the shelf
Interface board address Enter the number of the board.
Equipment address Enter the number of the equipment
Set type Select the type of booth set.
Language No. Enter the number of the booth set language
Connection COS Id Enter the number of the booth set connection class of ser-vice.
Hotel-Set Operation Select House.
Type of use Select: Normal
3. Confirm your entries
9.4 Hotel Management
9.4.1 Directory (Phone Book) and Call by Name
Guest names entered in the OmniPCX phone book allow call by name.
1. Select Applications > Hotel > Numeric parameters
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2. Review/modify the following attribute
Parameter Select: Guest name in Phone Book.
Guest name in Phone Book Select one of the following:• Cannot be Dialed by Name• Can be Dialed by Name:• Several Names for a Guest
3. Confirm your entry
Room/guest sets must be authorized to use this feature (see module Dial by name (directory) -Configuration procedure).
9.4.2 Multi-Occupancy: One Bill for All
Enabling multi-occupancy is configured by the system administrator. At check-in, hotel staffcan assign multi-occupancy to a room.
1. Select Applications > Hotel
2. Review/modify the following attribute
Check In features
Multi-occupancy True multi-occupancy room status is enabled.False multi-occupancy room status is disabled.
3. Confirm your entry
9.4.3 Access to the Public Network
The public network access category used by hotel guests is configured in hotel data.
1. Select Applications > Hotel
2. Review/modify the following attribute
Public Network COS Enter the number of the public network access class of ser-vice to be used by guests during their stay.
3. Confirm your entry
9.4.4 Night Audit
Night audit specific parameters are configured in OmniPCX configuration.
1. Select Applications > Hotel
2. Review/modify the following attributes
Management services
Night Audit Printout True: The audit is printed out on the dedicated printer.False: no audit possible.
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Night Audit With Accounting True: the audit also gives bills.False: no bills printed with the audit.This parameter can only be accessed if Night Audit Prin-tout is set at True.
Night audit time Select time and interval for night audits:• No night audit: automatic activation of night audits is not
enabled.• 1st of every month: night audit is automatically activ-
ated every 1st of month,• 0 hours to 23 hours: audit is activated weekly at the
specified time.• Every Monday to Every Sunday: audit is automatically
activated on the selected day.
3. Confirm your entries
Note:
Only (hotel) subscribers with a Cost center are concerned by Night audit (for details on cost centers, see
module Internal accounting - Overview).
9.4.5 Room Cleaning Status
To implement this feature:
- Enable the feature for the entire hotel
- Specify the length of room maid identification codes
- Specify the time for automatic switchover to make up bed status (for guests staying morethan one night)
- Specify whether check-in is accepted for rooms in the Not done status
- Specify the prefix for room status management
- Specify if management/display of room status is available via the hotel hotmenu (seeAccess to the Hotel Management Console via hotmenu. ).
1. Select Applications > Hotel
2. Review/modify the following attributes
Length of Room Maid IDCode
Enter the number of digits used for room maid identificationcodes.
Time for Room To Be Done Enter the hour (0 to 24) at which the room status automatic-ally switchover to To do.If 24 is entered, there is no automatic switchover.
Check-in features
Room Not Done True: allows check-in for a room even if room status is otherthan Done.False: check-in only for rooms with Done status.
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Room Status Management True: the room cleaning status feature is enabled.False: the room cleaning status feature is not enabled. Inthis case, the other parameters given in this section aremeaningless.
3. Confirm your entries
Specifying the room status modification prefix:
1. Select Translator > Prefix plan
2. Review/modify the following attributes
Number Enter the prefix number. This number must be compatiblewith the OmniPCX numbering plan.
Prefix meaning Select: Local Features
Local Features Select: Room status management
3. Confirm your entries
9.4.6 Accounting (Metering/Charging)
9.4.6.1 Tickets
Tickets for each call are generated by the OmniPCX accounting application (see moduleInternal accounting - Overview or see module Duration accounting - Overview for details).
9.4.6.2 Service Access Fee
Service access fees are specified in OmniPCX configuration.
1. Select Applications > Hotel
2. Review/modify the following attributes
Basic connection charge
Value Enter the value of the fee.
Period True: the fee value specified above is a daily fee. The fee forthe entire stay is the number of days multiplied by the abovevalue.False: the fee value specified above is a global fee for theentire stay, whatever its length.
NDID connection charge Fee for direct DID access
Value same as for Basic connection charge.
Period same as for Basic connection charge.
Mail box connection charge voice message allocation fee.
Value same as for Basic connection charge.
Period same as for Basic connection charge.
PWT/DECT set connectioncharge
fee for mobile DECT or PWT sets
Value same as for Basic connection charge.
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Period same as for Basic connection charge.
S0 set connection charge fee for S0 sets
Value same as for Basic connection charge.
Period same as for Basic connection charge.
Connection Charge 6 fee for free number 6.
Value same as for Basic connection charge.
Period same as for Basic connection charge.
Connection Charge 7 fee for free number 7.
Value same as for Basic connection charge.
Period same as for Basic connection charge.
Connection Charge 8 fee for free number 8.
Value same as for Basic connection charge.
Period same as for Basic connection charge.
3. Confirm your entries
9.4.6.3 Prepayment
Prepayment is enabled by the system administrator. Each guest's deposits (accounts) arespecified by hotel staff.
1. Select Applications > Hotel
2. Review/modify the following attributes
Pre-payment Enter the default value to be requested at check-in (from0.01 to 99999.99).Special values:• Field left blank: the deposit to be paid by the guest is
specified at check-in.• 0.00 : the deposit mechanism is disabled. External calls
are not limited by the deposit mechanism.
Pre-payment ThresholdAlarm
Enter the value of the deposit threshold from which a beep(or voice guide no. 108) is sent during a call to indicate thatthe guest is almost out of credit.If the value is 0.00, guests are not warned that they are al-most out of credit.
Management services
Stop Call On Prepay.Over Specify how the system will react when the deposit runs outduring a call:True: when the deposit is used up, the call in progress is in-terrupted by the system.False: when the deposit is used up, the system allows thecurrent call to be completed.
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Voice Guide On Prepay.Over System reaction to an attempted outside call when the de-posit has been used up:True: the guest is directed to the deposit used voice guide(number 108).False: the guest is directed to the attendant, Credit ex-hausted is displayed on the attendant set.
Check In features
Pre-payment True: a deposit is requested at check-in.False: No deposit is requested at check-in, but the depositcan be credited later.
3. Confirm your entries
9.4.6.4 Billing
Billing parameters are configured by the system administrator.
1. Select Applications > Hotel
2. Review/modify the following attributes
Print Accounting Tickets True: printing of bills (total cost, deposit paid, overdraft) isauthorized.False: printing of bills (total cost, deposit paid, overdraft) isforbidden.
Print Automatic Bill True: bills are automatically sent to the dedicated printer atcheck-out.False: bills are only sent to the printer as the result of a spe-cific command.
Form Feed Between Bills For check-out bills or total bills.True: the printer inserts a page break between two bills.False: the printer does not insert a page break between twobills.
3. Confirm your entries
9.4.6.5 Second Currency
This option is set by the system administrator.
1. Select Applications > Hotel
2. Review/modify the following attributes
Currency name Enter the name of the second currency.If this field is blank, the second currency mechanism is dis-abled.
Exchange rate for 2nd cur-rency
Enter the rate of exchange for the second currency.
3. Confirm your entries
9.4.7 Check-in
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The check-in options of the hotel hotmenu are configured by the system administrator.
1. Select Applications > Hotel
2. Review/modify the following attributes
Check In Features
Pre-payment True: a deposit is requested at check-in.False: no deposit is requested at check-in.
Wake-Up True: wake-up call time is requested at check-in.False: no wake-up call is requested at check-in.
Personal code True: a personal code is given at check-in.
Note:Always set this option to True if there is a voicemail service.False: no personal code is given at check-in.
Name True: guest name is requested at check-in.False: guest name is not requested at check-in.
Multi-occupancy True: multi-occupation room one bill for all status is enabledAt check-in, answering yes to this question indicates thatthere are several people in the room.False: multi-occupation room status is not allowed in thishotel.
Language True: guest language is selected at check-in.False: guest language is not selected at check-in. Set dis-play and voice guide language correspond to the defaultOmniPCX language.
Room Not Done True: a room can be allocated to a guest (at check-in) with acleaning status other than Done.False: the room allocated to a guest must have Done status.
VIP True: VIP status is selected at check-in.False: guests cannot be assigned VIP status in this hotel.
3. Confirm your entries
9.4.8 Check-out
Options for check-out operating mode are configured by the system administrator.
1. Select Applications > Hotel
2. Review/modify the following attributes
Management services
Checkout if Ext.Call True: check-out can be performed even with an outside callin progress.False: the call in progress must be completed before checkout can be performed.
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Checkout if Voice Msg True: check-out can be performed even if all voicemail mes-sages have not been consulted.False: all voicemail messages must be consulted beforeguest check-out.
3. Confirm your entries
9.4.9 Hotel Management Follow-up Printer
1. Select Applications > Hotel
2. Review/modify the following attributes
V24 Configuration
Check Out Ticket Select the port to which the dedicated printer for check-outtickets is connected:• Not used: no printer for this type of data,• /dev/....: name of the port to which the printer is connec-
ted.
Room Status Tickets Select the port to which the dedicated printer for room clean-ing status data is connected:• Not used: no printer for this type of data,• /dev/....: name of the port to which the printer is connec-
ted.
Booth Ticket Select the port to which the dedicated printer for booth settickets is connected:• Not used: no printer for this type of data,• /dev/....: name of the port to which the printer is connec-
ted.
Night audit Select the port to which the dedicated printer for Night auditis connected:• Not used: no printer for this type of data,• /dev/....: name of the port to which the printer is connec-
ted.
Transaction Select the port to which the dedicated printer for transactions(check-in, check-out, deposit and wake-up call) is connected:• Not used: no printer for this type of data,• /dev/....: name of the port to which the printer is connec-
ted.
3. Confirm your entries
9.4.10 Access to the Hotel Management Console via hotmenu.
The number of simultaneous accesses to the hotel management hotmenu is configured in theHotel accesses lock.
Hotel staff can be divided into 6 categories maximum. The PBX manager specifies the rights ofeach of these categories.
1. Select Applications > Hotel > Passwords/access rights
2. Review/modify the following attributes
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ID Enter the number of a hotel staff ID (1 to 6).
Password Enter the password for this ID (4 characters maximum).
Check-In True: this category of hotel staff is authorized to performcheck-ins.False: this category of hotel staff is not authorized to performcheck-ins.
Check-Out True: this category of hotel staff is authorized to performcheck-outs.No: this category of hotel staff is not authorized to performcheck-outs.
Directory True: this category of hotel staff is authorized to consult andmodify the phone book.False: this category of hotel staff is not authorized to consultand modify the phone book.
Inter-Room Call True: this category of hotel staff is authorized to modify inter-room call conditions.False: this category of hotel staff is authorized not to modifyinter-room call conditions.
Room-State Change True:False: this category of hotel staff is not authorized to man-age room cleaning status
Room State Printout True:False: this category of hotel staff is not authorized to printout room status.
Wake-Up Change True: this category of hotel staff is authorized to program awake-up call for a guest.No: this category of hotel staff is not authorized to program awake-up call for a guest.
Wake-Up Printout True: this category of hotel staff is authorized to print outwake-up call data.False: this category of hotel staff is not authorized to printout wake-up call data.
Detailed Invoicing True: this category of hotel staff is authorized to print out de-tailed invoices.False: this category of hotel staff is not authorized to printout detailed invoices.
Booth Invoicing True: this category of hotel staff is authorized to assignbooth set tickets.False: this category of hotel staff is not authorized to assignbooth set tickets.
Mail Deposit True: this category of hotel staff is authorized to recordcounter messages.False: this category of hotel staff is not authorized to recordcounter messages.
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Mail Printout True: this category of hotel staff is authorized to print outcounter message data.False: this category of hotel staff is not authorized to printout counter message data. authorized.
Do Not Disturb True: this category of hotel staff is authorized to print out DoNot Disturb or Call forwarding function data.False: this category of hotel staff is not authorized to printout Do Not Disturb or Call forwarding function data.
Night Audit Printout True: this category of hotel staff is authorized to print outnight audits.False: this category of hotel staff is not authorized to printout night audits. authorized.
Manual Tickets True: this category of hotel staff is authorized to enter ticketsmanually.False: this category of hotel staff is not authorized to entertickets manually.
Utilities True: this category of hotel staff has access to utilities.False: this category of hotel staff has no access to utilities.
Suite Admin/Management True: this category of hotel staff is authorized to combine/separate suites or static associations.No: this category of hotel staff is not authorized to combine/separate suites or static associations.
3. Confirm your entries
9.5 AHL Link
The parameters declared below must match the Front Office computer's operating mode.
1. Select Applications > Hotel > Computer link
2. Review/modify the following attributes
Interface configuration Select type of relation between the OmniPCX and the FrontOffice computer:• Standard: if single OmniPCX.• Master: in the case of a Master OmniPCX in a multi-
OmniPCX configuration or a single OmniPCX, with AHLlink over IP.
• Slave: in the case of a slave OmniPCX in a multi-OmnPCX configuration, with AHL link over IP.
LINF parameter Enter the parameters of the Computer link application.(reserved for Alcatel-Lucent technical support)This parameter is only displayed if Interface configurationis set to Master or Slave.
Number of Slaves Enter the number of slaves managed by a master.This parameter is only displayed if Interface configurationis set to Master.
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CPU address Enter the IP address of the CPU.This parameter is only displayed if Interface configurationis set to Master or Slave.
Is connected to the externalappl..
View the status of the link with the external application.This parameter is only displayed if Interface configurationis set to Master.
Number of connected slaves View the number of slaves connected.This parameter is only displayed if Interface configurationis set to Master.
Master IP address Enter the IP address of the master.This parameter is only displayed if Interface configurationis set to Slave.
Is connected to master View the status of the link with the master.This parameter is only displayed if Interface configurationis set to Slave.
Port V24 Parameter not used.If AHL is used over a V24 link, port 24 is managed in:/System/V24 Port
Overflow V24 Select the V24 port to which the overflow printer is connec-ted:• Not used: no overflow printer,• /dev/....: name of the port to which the overflow printer is
connected.
Transmission
All Cost CDR / Tickets True: all tickets are sent to the Front Office computer.False: this data is not transmitted.
of Room CDR / Tickets True: room set or guest set tickets are sent to the Front Of-fice computer.False: this data is not transmitted.
of Administrative CDR / Tick-ets
True: administrative set tickets are transmitted to the FrontOffice computer.False: this data is not transmitted.
of Room Status Tickets True: room cleaning status tickets are transmitted to theFront Office computer.False: this data is not transmitted.
of Check-In - Check-Out True: data on check-ins and check-outs is transmitted to theFront Office computer.False: this data is not transmitted.
of Attendant CDR / Tickets True: attendant set tickets are transmitted to the Front Officecomputer.False: this data is not transmitted.
of Voice Mail Information True: data on voicemail is sent to the Front Office computer.False: this data is not transmitted.
of Wake-up Information True: data on wake-up calls is sent to the Front Office com-puter.False: this data is not transmitted.
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of Suite Information True: data on suites is sent to the Front Office computer.False: this data is not transmitted.
Extended ticket True: tickets are sent in extended format.False: tickets are sent in reduced format.
No. Digits Guest Dir. Select the number of digits that can be used for guest direct-ory numbers:• 5 digits,• 8 digits.
FIFO Size Alcatel Hotel Link Select AHL link wait buffer size:• 500 frames,• 1000 frames,• 1500 frames,• 2000 frames,• 2500 frames.
Period for repeating message Enter the time that the system will wait for a frame that it sentto be acknowledged by the external computer (Ack. framereceived) before storing it.
Prefix filter As from R4.1, enter the most significant digits of the room orguest numbers to be removed or added to allow dialogbetween the OmniPCX and the Front Office computer (in thecase of an OmniPCX numbering plan with more digits thanare allowed by the Front Office computer).
3. Confirm your entries
4. Select Applications > Hotel > Numeric parameters
5. Review/modify the following attributes
Parameter Select: AHL link full reply.
AHL link full reply True: the Hotel application sends all reply messages to theFront Office computer.False: the Hotel application does not send all reply mes-sages.
Note:In TCP/IP, reply messages are always sent regardless of the valueset for this parameter.
6. Confirm your entries
9.6 Guest Voice Mail
To implement the guest voicemail service:
1. Set up a voicemail service for guests (see the chosen voicemail documentation)
2. Configure specific voicemail parameters for the hotel (see below)
Note 1:
For the voicemail service to operate, guests must have a secret code, even if this code is not requested.
Hotel-specific voice mail parameters:
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1. Select Applications > Hotel
2. Review/modify the following attributes
Guest Voice Mail MCDU Internal voice mail: Enter the phone number for the voice-mail service to be used by hotel guests. This number can bethat of a local or remote voicemail service (centralized voice-mail).External voice mail: leave this field blank.
Review Voice Mail withsecret cod
True: the guest must enter the secret code to consult voice-mail (even in single occupancy).False: the guest is the only user of the set and can consultvoicemail without entering the secret code.
Note 2:This parameter does not apply for external voicemail service.
Voice Mail True: a voicemail service is available to hotel guests.False: no voicemail.
Note 3:This parameter does not apply for external voicemail service.
Checkout if Voice Msg True: check-out can be performed even if the guest's mail-box contains messages that have not been consulted.False: check-out can only be performed if all voicemail hasbeen consulted.
Note 4:This parameter does not apply for external voicemail service.
3. Confirm your entries
A special case, an external voicemail service:
The external voicemail service is declared for each user (room or guest).
1. Select Users
2. Review/modify the following attributes
Directory No. Enter the user's phone number (room or guest).
Voicemail directory No. Enter the number of the external voicemail service.
3. Confirm your entries
4. Select Applications > Hotel > Numeric parameters
5. Review/modify the following attributes
Parameter Select: Message Review without menu.
Message Review withoutmenu
True: Reflexes sets with no dynamic function key have sim-plified access to the voicemail service.False: complete access for all types of Reflexes set.
6. Confirm your entries
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10.1 Overview
The Master/Slave configuration enables the external hotel application to get an access to anAlcatel-Lucent OmniPCX Enterprise Communication Server network via a single AHL TCP/IPinterface.
10.1.1 Principle
The principle is the following:
- Dialog between external hotel application and Master interface:• The Master interface is listening on the port 2561.• The external hotel application initializes the connection by sending a request "@"
which must be acknowledged by the PCX.• A series of requests "$" is sent every 30 seconds in order to keep the external
application from being kicked off of the connection.
- Dialog between Slave interface and Master interface:• The Master interface is listening on the port 2561.• The Slave interface initializes the connection by sending a request "@" which must be
acknowledged by the Master interface.• A series of requests "$" is sent every 30 seconds in order to keep the external
application from being kicked off of the connection.
The frame received from the external application is transmitted to the Master interface.
The Master interface, after analyzing (this is the role of the "ahltcp" process):
- routes to its own node the frames whose the GPIN (Guest Private Identification Number)belong to it.
- reroutes to the concerned Slave node(s) the frames whose the GPIN (Guest PrivateIdentification Number) do not belong to it.
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Figure 10.1: Principle of the master/slave configuration
Every 30 seconds, the Master node sends "Keep Alive" frames towards the slave node(s) tocheck that the link remains operational.If the Master node does not receive at least one acknowledgement for the last twoTEST_REQ, it considers the link down.The external application is then informed by means of a "Reply" frame with status "JD" that theslave node cannot be reached anymore.
10.1.2 Management
10.1.2.1 Declaring the type of installation
1. Select Application > Hotel
2. Review/modify the following attributes
Installation Select:• Hotel: for operation in hotel mode. The term Patient is
replaced by Guest.• Hospital: for operation in hospital mode. The term Guest
is replaced by Patient.
Management mode Select: Guest management
3. Confirm your entry
10.1.2.2 Declaring the Master node
1. Select Application > Hotel > Computer link
2. Review/modify the following attributes
Interface configuration Select: Master
CPU address Enter the main CPU address of the Master node
Caution:Do not enter the IP address of the computer
Number of slaves Enter the number of slaves ( n )
3. Confirm your entry
10.1.2.3 Declaring the slave node(s)
1. Select Application > Hotel > Computer link
2. Review/modify the following attributes
Interface configuration Select: Slave
Master IP address Enter the main CPU address of the Master node
3. Confirm your entry
10.1.2.4 Declaring rooms
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To create the rooms on each node, see: module Hotel / Hospital - Management by Guest -Declaring Rooms .
10.1.2.5 Declaring GPIN
To create on each node the GPIN range, see: module Hotel / Hospital - Management by Guest- Declaring Guests
Caution:
The GPIN must be different in each node.
10.2 Protocol
10.2.1 Connection frame
The Connection frame is the first frame sent by the external application or the Slaves to theMaster.
STX Type=@ Node Id ETX
Size (byte) 1 1 4 1
Node Id: Node Id of the sender: It contains 4 ASCII characters that represent the hexadecimalvalue of this field (Node Id is coded with 2 bytes).
This frame is acknowledged by an ACK or NACK message.
10.2.2 Keep Alive mechanism
A "Keep Alive" mechanism is implemented between:
- Master and external application.
- Slaves and Master.
Every 30 seconds, a message is sent by the Master node towards the Slave nodes. If, during 2x 30 sec, no Keep Alive frame was received from a Slave node, this Slave node must beconsidered as dead.
Keep Alive frame:
STX Type=$ Node Id ETX
Size (byte) 1 1 4 1
Node Id: Node Id of the sender: It contains 4 ASCII characters that represent the hexadecimalvalue of this field (Node Id is coded with 2 bytes).
10.2.3 Specificities
Since the external application cannot wait for a long time the Slave acknowledgement:
- The physical acknowledgment (ACK or NACK) is done by the Master.Each frame sent by the external application (except Keep Alive frame) and received by theMaster interface is immediately acknowledged.
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- Due to this physical acknowledgement, the external application cannot be informed abouthow its frames are taken into account, so a new level of acknowledgement (REPLY) hasbeen added.
10.2.4 New status for reply frame
STX Type"R" GPIN orroom ex-tension
Password Status CRC ETX
Size (byte) 1 1 5 4 2 2 1
- Node deadFor all types of frames (check-in, …), to notice that the destination node of the frame isunreachable, the second character in the Status field has the value "D".The first character is the same as the one used to notice a "refuse".Example: "JD" means that check-in is refused ("J") because the link between the Masternode and the corresponding slave node is dead "D".
10.3 Management example
10.3.1 Principle
Figure 10.2: Management example
Each node has its own GPIN range.Example:
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Node 1: Available GPINs from 7140 to 7160Node 2: Available GPINs from 7080 to 7090All the GPIN of Slave node will be broadcast to the Master node as "Prefix Node Number".All the GPINs of the Master node will be broadcast to the Slave node as "Prefix NodeNumber".Example: 7080 is broadcast to node 1 as Prefix No = 7080 with node number = 2.
10.3.2 Check-in a room belonging to the Master node
<- STX A 7140 Taylor R ~~~~~~~~~~~~ CRC ETX-> ACK
The frame is analyzed by "ahltcp" process and the node associated to the GPIN is searched.The GPIN 7140 is noticed as belonging to the node 1, the PCX sends the reply frame to theexternal application with status "I" = "Execute".
-> STX R 7140 ~~~~ IO ETX<- ACK
<- STX H 7140 7001 CRC ETX-> ACK-> STX R 7140 ~~~~ AE ETX
<- ACK
Note:
The following allocation frame (H) is subjected the same process of analysis as the check-in frame ("A").
10.3.3 Check-in a room belonging to the Slave node
<- STX A 7080 Smith J ~~~~~~~~~~~~ CRC ETX-> ACK
The frame is analyzed by "ahltcp" process and the node associated to the GPIN is searched(Prefix No = 7080 with node number = 2).The GPIN is noticed as belonging to the Slave node 2, the frame is sent to the buffer "To sendto Slave".The Slave node 2 receives the Check-in frame "A" from the buffer "To send to Slave".The "Reply" frame "R" with status "I" = "Execute" is sent to the buffer "To send to Master".This "Reply" frame "R" is sent back to the external application by the Master node.
-> STX R 7080 ~~~~~~~~~~~~ IO ETX<- ACK<- STX H 7080 7012 CRC ETX-> STX R 7080 ~~~~~~~~~~~~ AE ETX
Note:
The following allocation frame (H) is subjected the same process of analysis as the check-in frame ("A").
10.3.4 Management
- Master nodeApplication > Hotel
Installation • Hotel: for operation in hotel mode.• Hospital: for operation in hospital mode.
Application > Hotel > Computer link
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Interface configuration Master
CPU address 10.41.2.1
Number of slaves n (Enter the number of slaves )
- Slave nodeApplication > Hotel
Installation • Hotel: for operation in hotel mode.• Hospital: for operation in hospital mode.
Application > Hotel > Computer link
Interface configuration Slave
Master IP address 10.41.2.1
10.4 Restrictions
Room move cannot be performed from one node to another one because the GPINs areexclusive.Truncation must not be used. A truncated number will not be recognized by the translationtables.
10.5 Diagnosis
10.5.1 Checking the "linf" process is running on each node
202)xb002002> ps -eaf |grep linfmtcl 30594 30593 0 Apr11 ? 00:00:00 /DHS3bin/servers/linf (linf process)mtcl 30595 30594 0 Apr11 ?00:00:00 /DHS3bin/servers/linf (linfrecordi : Reception of the strings)mtcl 30596 30594 0 Apr11 ?00:00:00 /DHS3bin/servers/linf (linfinterf : Mao interfacing)mtcl 30597 30594 0 Apr11 ?00:00:00 /DHS3bin/servers/linf (linfcom : Shaping of messages)mtcl 30598 30594 0 Apr11 ?00:00:00 /DHS3bin/servers/linf (linffrontof : Emission towards the PMS)mtcl 30599 30594 0 Apr11 ?00:00:00 /DHS3bin/servers/linf (linfimpsec : Printing out towards emergency printer)
Note:
If no emergency printer is connected, the corresponding "linfimpsec" process goes down.
10.5.2 Checking the "ahltcp" process is running
(202)xb002002> ps -eaf |grep ahltcpmtcl 1353 670 0 Apr11 ? 00:00:00 /DHS3bin/servers/ahltcp
10.5.3 How to make the "linf" process re-started?
1. Select Application > Hotel > Computer link
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2. Modify Master (or Slave) to Standard
3. Validate
4. Validate Master (or Slave) again
10.5.4 How to provide AHL traces?
1. Add an argument to allow the AHL traces• Select Application > Hotel > Computer link• Find the LINF Parameter attribute and enter the -d characters
2. Launch the traces command:traced&
3. To stop it, enter killall traced
10.5.5 How to provide "Keep Alive" traces?
1. Add an argument to allow the "Keep Alive" traces• Select Application > Hotel > Computer link• Find the LINF Parameter attribute and enter the -a characters
2. Launch the traces command:traced&
3. To stop it, enter killall traced
10.5.6 AHL simulator
This tool allows to simulate the dialog with the Alcatel-Lucent OmniPCX EnterpriseCommunication Server. It can be supplied by the Alcatel-Lucent Technical Support ifrequested.
1. Before connecting, from the Frame > Configuration menu, select GPIN with 5characters (or GPIN with 8 characters if necessary).
2. To perform the connection,• From the Host > Connect menu, select TCP/IP tab.• Select PMS and OXE and enter the address of the main CPU of the Master node.
You can create any AHL frame as Check-in/out, allocation, modification, ... and then sendthem from the Simulation > Send one frame menu.
The simulator can be useful also to display the SMDR call tickets.
Note:
This tool is not sold and is provided as it is. Alcatel-Lucent gives no official Technical Support for this tool.
Alcatel-Lucent does not commit to do any correction or software modification in case you should en-
counter any technical problem.
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11.1 Overview
The hotel application offers two maintenance tools:
- hotdebug for hotel operation
- vid_fifo for the Front Office computer link
Reminder:
The hotmenu command provides access to the hotel management application.
11.2 hotdebug
From a terminal connected using mtcl, run the hotdebug command.
The following menu is displayed:
*** HOT_DEBUG: MENU ***[1] - At which room a guest is allocated ?[2] - Guests chaining from a room number[3] - List of allocated guests of which equipment number is not a room[4] - List of not allocated guestsof which equip.nbr = -1 and chbr_occ = 1
[5] - List of not allocated guestsof which equip.nbr = -1*** Update data ***
[6] - Update guests equipements numbers within a room*** Hotel Menu ***
[7] - Starting Hotel Menu*** Warning : escape Hotel Menu with CTRL Z ***
[8] - Release of hotel semaphores[9] - busy password not allocated to a guest[10] - hotel semaphores state[11] - Voice mailbox management status[12] - Guest Name and Secret Code[13] - Room and Guest data[14] - Menu hotline[0] - exit
Your choice :
This command can be used to:
- Check which room a guest is allocated to
- Ascertain the chaining of different guests in a room
- Ascertain allocation errors
- Check the equipment numbers of sets in a room
- Run a hotel menu (in English only), (useful for remote maintenance for example)
- Free semaphores used at process launch:• Synchronization semaphore for loading of strings in remanents• Check semaphore for naudit process uniqueness• Synchronization semaphore for guest secret code allocation
- Release secret codes that are not available and that are not assigned to guests
- Display hotel memory data (reserved for Alcatel-Lucent support)
Caution:
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Using the hotdebug menu can cause serious system malfunctions. Use of the hotdebug menu
must be carried out under the control of an expert user.
11.3 vid_fifo
From a terminal connected using mtcl, run the vid_fifo command.
The following menu is displayed:
0 : Exit without action1 : Dump without erase requested on backup printer2 : Dump with erase requested on backup printerYour choice :
This command is used to print out the contents of the FIFO buffer (with or without deletingthem from the system) on the AHL backup printer in the event of a computer link malfunction.
Chapter 11
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