Experis IT Corporate Profile 2015
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Transcript of Experis IT Corporate Profile 2015
Corporate Profile
Partnering for SuccessExperis IT
May 3, 2023
Experis IT | Wednesday, May 3, 2023 2
A unique, global reach
• We offer innovative solutions for helping individuals and companies work together for their mutual benefit and growth
• We have nearly 4,000 offices in 80 countries around the world
• We train 12 million people each year
• Our permanent workforce includes more than 30,000 people, and we have over400,000 clients
• We are the international leader in outsourced recruiting, the top placement firm in the IT industry, and the world’s largest outplacement agency
• We provide work to nearly 3.5 million people and lend support for 27,000 career transitions
• We conduct more than 90% of our business outside the United States
• Our revenue stood at $20.8 billion in 2014
ManpowerGroup worldwide
Experis IT | Wednesday, May 3, 2023 3
Global reachAccess to talents
Local expertiseInnovative
solutions
The four brands that make up the ManpowerGroup (Headquarters: Milwaukee, WI, United States)
Experis IT | Wednesday, May 3, 2023
ManpowerGroup worldwide
Experis IT | Wednesday, May 3, 2023 4
We are a global company with on-the-ground experience to deliver tailored solutions to your business needs
U.S. & Canada920 Offices
Mexico, Central America & Caribbean92 Offices8 Countries/ Territories
South America164 Offices10 Countries
Europe/ Middle East/ Africa2,515 Offices47 Countries/ Territories
Asia Pacific241 Offices14 Countries/ Territories
Global Reach
Experis IT | Wednesday, May 3, 2023 5
2013
Named 2014 World’s Most Ethical Company in the Staffing Industry (The Ethisphere Institute)
• Top Performer – MSP – Customer Loyalty Survey• Largest Vendor-Neutral MSP • Largest Hybrid MSP by Total Spend
Recognized as the largest and most capable Global MSP
Earned 2014 Fortune Magazine’s list of the World’s Most Admired Companies
6th Consecutive Year Named One of America’s Top Corporations for Women’s Business Enterprises
Earned Abbott’s Supplier Excellence Award for Four Consecutive Years – 2011, 2012, 2013 and 2014
Preferred Supplier Talent Source Award for 2013
Recognized as MSP Leader for Multi-Country Capability and Vendor Management Focus
Industry recognition speaks for itself
Experis IT | Wednesday, May 3, 2023 6
Client Wins - Q1-Q3 2015
Experis IT | Wednesday, May 3, 2023 7
• 26+ offices across India
• 35,000+ associates deployed
• Established practices across Manpower, Experis & Right Management suite of solutions
• 500+ recruiters capable of finding the best talent in the market
• Verticals: Banking & Financial Services, Consumer & Retail, IT, Telecom, ITES, Manufacturing & Healthcare
• Market-leading University recruiting program and resource development program, giving ManpowerGroup a large stream of top talent
ManpowerGroup India Snapshot
Experis IT | Wednesday, May 3, 2023 8
Year First Experis office opened
Specialist IT Recruiters
Clients across IT sector
1998 200 81
2,000Associate workers assigned daily
2,455Permanent workers
Placed in 2014
Delivery Expertise in India (Experis)
Recruitment Services
Managed Services
Project Solutions
Offshore Development Centres
BTS Talent Solutions
SERVICE LINES13 Offices Across India
including 7 aligned to Fidelity Gurgaon – New Delhi – Mumbai– Kolkata
Chennai – Hyderabad – Pune
Experis IT | Wednesday, May 3, 2023 9
If You Need
Resources Resource Plan Management
Solution- Client
Controlled
Solution- Vendor
Controlled
We can provide
Professional Resourcing
ResourcingSolution
Partial projectOutsource
Full Project Outcome
Augment client teams with quality contract resources
• Define solution approach
• Provide additional value-add
Own responsibility for project execution and delivery of contracted deliverables
Provide complete solution
Experis IT - Engagement Model
Experis IT | Wednesday, May 3, 2023 10
MANAGEDSERVICES
• Custom Application Development
• Custom & Packaged ERP
• Collaborative Computing Practices
• Web & Portal Development
• Security & Storage Solutions
• Network, Security & Storage Management
• Data Centre Services
• IVR Management
• Telecom Applications
• Application Management & Maintenance
• End User Support Services
PROJECTSOLUTIONS
• IT Staff Augmentation
• Permanent Recruitment
• Train, Hire and Deploy
• Campus Hiring Solutions
• Executive Hiring
• Pre-Retirement Solutions
PROFESSIONALRESOURCING
Experis IT - Competencies
Experis IT | Wednesday, May 3, 2023 11
Experis IT Skill Spread
Experis IT | Wednesday, May 3, 2023 12
• Operational since 1998
• India’s Leading IT Skill Provider
• Deep Customer Engagement
• Broad range of Skill Coverage
• Strong Delivery Engine & back-end processes
• Focused on Customer SLAs and High-Fill Ratios
• Value Added Recruitment Solutions
• Acknowledged by End Customers for ability to fulfill HTH Skills
Professional Resourcing
SAP17%
Web / MS Tech 22%
Oracle15%System Admin
17%
Testing9%
Mainframe7%
DWBI7%
Open Systems2%
Others4%
Aut
omot
ive
Lear
ning
& E
duca
tion
Man
ufac
turin
g
Dis
tribu
tion
Ret
ail
BFS
I
Hea
lth
IT/T
elec
om
Gov
t./P
SU
Indu
stria
l
98148 165
367
105 115183
486
201
366486
Experis IT | Wednesday, May 3, 2023 13
Headcount Trend
Counts: Headcount Trend and Sector Skill Count
2009 2010 2011 2012 2013 2014 2015
9451124
15761697
1831 1832
2234
Auto
mot
ive
Lear
ning
& E
duca
tion
Man
ufac
turin
g
Dist
ribut
ion
Ret
ail
BFS
I
Hea
lth
IT/T
elec
om
Gov
t./P
SU
Indu
stria
l
98
148 165
367
105 115
183
486
201
366
486
Experis IT | Wednesday, May 3, 2023 14 10
Server / System Administration
Web Technologies
Data-warehouse & Business Intelligence ERP Microsoft
Technologies Main FrameDatabase
AdministrationMobile
TechnologiesQuality Assurance
& Testing
LOTUS DOMINO
TIVOLI
IIS APACHE
CITRIX
VMWARE
STORAGE/SAN
SOLARIS
AIX
HP-UX
SHELL/PERL SCRIPTING
LINUX
WINDOWS
MS EXCHANGE
PORTAL DEVELOPMENT
TOMCAT/ APACHE
TIBCO
MESSAGE BROKER
J2EE
WEBSPHERE
WEBLOGIC
ORACLE APPS
HTML-CSS-XML
PHP
COGNOS
SSIS/SSRS/SSAS
DATA WAREHOUSING
SAS APPLICATION DEVELOPMENT
DATASTAGE
BUSINESS OBJECTS
ETL
PEOPLESOFT
JD EDWARDS
SAP FUNCTIONAL
ORACLE APPS
SAP TECHNICAL
SILVERLIGHT
SHAREPOINT MOSS
BIZTALK
C# .NET
VB .NET
ASP .NET
VISUAL BASIC
PL1
ADABAS
RPG
AS/400
COBOL
DB2 (IBM)
My SQL
ORACLE
MS SQL
Android
iOS
QA MANAGER
TEST LEAD
AUTOMATED AND MANUAL
TESTER
PREMIUM SKILLS
GENERICSKILLS
Experis IT supports its clients on all Technical Skill areas – Vanilla & Niche. SLA’s varies as per [Generic/Premium]. We differentiate ourselves in the crowded IT staffing market by operating mainly in high-end technology skills like Data Warehousing, ERP, Business Intelligence etc. We also distinctly differs from its competition as we operate in mid-to-senior experience level staffing requirement while others mainly focus on junior-to-mid level resources.
Generic : 6- 8 Working HoursPremium : 8-12 working Hours
Technology Stack
Experis IT | Wednesday, May 3, 2023 15
Ability to attract wide range of Niche but “Much in Demand” Skills helps Experis IT differentiate itself from Competition
AbInitio Dev
eloper
BI Rep
orting Tool -
SSIS, SSRS
Biztalk
Clearca
se Admin
Datapower
Datasta
ge Unix
Delphi
Hyperi
on
Italia
n Transla
tor
MF with
IMS DB
OBIEEPERL
RFT
SAP APO DP
SAP HCM
SAP QM
Siebel
Admin
Teradata
Tivoli W
orkload
Sched
uler
Websp
here Admin
Websp
here M
essa
ge Broke
r
WAP Portal S
erver
21
26
18
1417
15 14
19
25
36
14 1513 13
1618
1214
16 1614
1613 14 13
1715 16
1416
13 13
17 18 1715 16
24
17 17
22
1714
Niche Skill Resources
Experis IT | Wednesday, May 3, 2023 16
SAP CRM SAP Functional SAP Logistics SAP Technical/Cross Appli-cation
40
192
75
225
SAP Resource Count
SAP Partner since 2008
Above 450 deployed SAP resources
370+ SAP On-boarding in 2013
Ready available internal bench
Experis IT | Wednesday, May 3, 2023 17
SOURCING
SCREENING
VALIDATION
INTERVIEW
ON-BOARDING
• Current staff, internal referrals, consultant referrals, job boards, job fairs, and job postings are used as sourcing resources
• Review of technical qualifications, educational background, and industry experience
• Only the most qualified are passed to the screening phase
• Multiple interviews to assess credentials, professionalism, career goals, and verbal communication
• Multiple touch points within Experis IT so results can be compared
• References are requested and then validated
• Technical Parameters
• Behavioral Parameters
• The rating is stored in the evaluation sheet for the above parameters and shared along with the profiles
Primary Skill Assessment
Secondary Skill Assessment
Communication
Teaming
Flexibility
• Evaluated Candidates are interviewed and results are shared by client.
• Selection confirmation by client
• Experis IT releases the offer based on the dates confirmed by client
• Acceptance of Offer by Candidate.
• Communicates with Candidates on the Project
• Experis IT conducts Induction of candidates and update them about all the process & documentation
• Post Induction, Experis IT helps with all the details of travel, visa and immigration
• Experis IT handles all terminations, extensions and scheduled roll-offs based on the communication from the client
Recruitment Life Cycle
Experis IT | Wednesday, May 3, 2023 18
Client
Client Evaluation
Offer
Offer Acceptance
Deployment
Mail VMS Call
Requirement Sharing
Experis IT POC / Account Manager
Web / MS Tech SAP DWBI/Testing Infra
Recruitment Team
Bench Profile Search CV ShortlistedYES
NO
Sourcing Screening Tech Evaluation Shortlisting
YES
Partner Network
NO
CV Short-listingYES
Portals Internal Database Social Media Others
Sources
• Client• Skill• Pay-Rate• Key/Non Key accounts• Vanilla / Niche Skill• Client TATs
Key Decision Factors
RECRUITMENT TEAM STRUCTURE
Recruitment Team
Managers
Recruiters
Team Leads
Non-Key Accounts
Team Leads
Recruiters
Key Accounts
Recruitment Process
Experis IT | Wednesday, May 3, 2023 19
• Sizeable sourcing team which is segmented based on key technology verticals.
• Extensive training program which equips them with strategic issues in recruitment and helps them in
candidate filtering and validation.
• Trained to anticipate customers needs.
• 90% of recruiters are from Technical Background.
• Sources candidates through different online job portals, job fairs, target SMS and email campaigns.
• Transparency in the process , Recruiters has direct access to clients.
• Internal Technical Panel for screening of profiles which results in only quality profiles flowing to the client .
• Supported by a team of dedicated HR and Operations team.
• Team is divided into two teams to handle Contract and Perm requirements.
• Average team size of 10-12 recruiters with one Team lead/Recruitment Manager for focused approach
across location.
• Recruiter’s average stint with Experis IT is more than 6 years.
Recruitment Team Structure
Experis IT | Wednesday, May 3, 2023 20
• Competitive Mining – Mining candidates from direct competitors or other companies.
• Partners / Social Media- Knowing our network. Web networking allows us to link with similar groups and tap into an otherwise untouched candidate pool.
• Job Boards- Posting positions on key job boards and web sites to attract talent.
• Internal Database– Searching candidates from our database.
• Training Institutions- Cooperate with relative schools to get the trained/graduated talents.
• Employee Referrals - Incentive program for successful candidates’ referral.
• Campus Event or Job Fair - Attract candidates from Campus event or Job fair.
Experis IT’s sourcing strategy uses Market Intelligence & Social Platforms to find the right talent for its customers
Internal Database30%
Job Boards30%
Competitive Mining10%
Employee Referrals10%
Partner Network
77%
Social Media
4%
Campus4%
Training Institutions3%
Advertising2%
Experis IT - Sourcing Model
Experis IT | Wednesday, May 3, 2023 21
• Initiate Call within 30 Minutes after receiving approved requisition
• Lead discovery discussion about the position and discuss timeline
REQUIREMENT / OPPORTUNITY
• Consult on terms of offer• Extend contingent verbal offer within 1 business day of
approval from customer• Serve as point person during negotiations• After offer is accepted, check background and send
offer letter
OFFER PROCESS
• If candidate is external, set up new employee in tracking tool
• If candidate is internal, make applicable job changes in internal tracking tool .
ON-BOARDING PROCESS
• Pre-screen candidates – Conduct in-depth assessments using Behavioral Interviewing techniques
• Provide prescreen information and resume based on the Job Description shared
• Receive and provide feedback
INTERVIEW PROCESS
• Consult and develop a comprehensive sourcing strategy
• Work with Recruitment Services’ sourcing team to gather market intelligence
• Discuss passive internal candidates with SSP team, consistent with Talent Management processes
SOURCING STRATEGY
Experis IT has a strong track record of fulfilling the client’s requirement in timely manner through its efficient sourcing process and strong SLA metrics.
Strategy and Process
Experis IT | Wednesday, May 3, 2023 22
Landed Resources Model is an innovative resourcing solution designed by Experis to address local skill shortages, reduce resourcing spend and provide a seamless & transparent conduit to our international network.
Visas & LogisticsCorporate Induction
Cultural AssimilationClient Orientation
Our dedicated in country team manages inbound and outbound resourcing for clients. The team works very closely with our international offices to source, screen and secure critical resources. It is our deep global reach of nearly 3,900 offices in 82 countries and territories that enables us to provide you a Landed Resource solution.
Abundance of High QualityIT Resources
Critical IT Skills Shortage
Critical IT Skills Shortage
Strategy and Process
Experis IT | Wednesday, May 3, 2023 23
4. Client evaluates the profiles and shortlists for interviews and communicates the same to ExperisIT.
6. MPG co-ordinates with ExperisIT for scheduling the interview with client
7. ExperisIT further co-ordinates with the candidate and schedules a interview through video conf. with client.
8. Client provides feedback on the selection of the interviewed candidates
9. MPG confirms on the selection of the candidate to ExperisIT and releases offer
10. MPG along with ExperisIT makes necessary VISA arrangements for the travel of candidate 12. Resource get
deployed in the client project,
MPG
Experis IT
Client
Result
1. Reqt. Shared by Client with MPG/ExperisIT for Landed Resources
12
3 4 56
7
8
9
10
11 12
2. ExperisIT identifies candidates
3. After thorough technical and HR evaluation, ExperisIT shares profiles with client
11. Candidate travels to destination country
Landed Resources Model - How it works?
Experis IT | Wednesday, May 3, 2023 24
Hire, Train & Deploy Model
Bridging the Gap between Skill Crunch for Clients and Employable Gap for Individuals
• Design curriculum• 4-12 weeks of intensive lab based training• Mid-term evaluation• Submit names of
shortlisted candidates for joint evaluation
Hiring Training Deployment• Final evaluation & selection• Induction Program• Shadow Period• Deployment in billable
project• Conversion into Customer
Payroll
Success Stories
• Up-skilling of 60+ Vanilla Mainframe Resources with Niche Mainframe Skills (AS 400, Natural Adabas) for Tech Mahindra• Cross-skilling Initiatives with IBM – India (People Soft, Siebel and WCS)• Shine Program for IBM – GTS, 400 professionals covered in last 3 years• 100+ Campus Hires, up-skilled and deployed for IBM - GBS
• From Campus (fresh engineering graduates)
• Up-skilling and cross-skilling of experienced software professionals
Innovative Hiring Solutions
Experis IT | Wednesday, May 3, 2023 25 28
Project Solutions
Experis IT | Wednesday, May 3, 2023 26
Reducing operational costs and improving core business focus
Design Services IT Management ServicesApplication Services
• Network & Security Management • Data Centre Services• Storage Management• OS & DB Administration • IVR Management• End User Support Services
Technology Partnerships
Project Solutions
• Responsive websites • Dynamic websites &
Portals designs• Brand/Marketing Collaterals
in print or digital media • Digital Marketing
• Informational & Transactional Application
• Custom & Packaged ERP• Collaborative Computing
Practices• Support
Experis IT | Wednesday, May 3, 2023 27
Reducing Operational Cost and Improving Core Business Focus
Infrastructure Services Application Services
• Enterprise Computing• Network & Security
• Enterprise Applications Monitoring• Application Support
• Data Centre/ Storage • Switches/ Antivirus• Server Support/OS
• Firewall/ Routers • Support Network • LAN/WAN/Wireless
• Application Monitoring• TBO Applications• L2/L3 Support
• Help Desk Support• Database Monitor• Application Automation
• Service Desk• Help Desk
• End User Computing• IT Operations
• Application Support & Monitoring
• SOW based Services
• Application Delivery
• Advanced Reporting
• Onsite Delivery
• Application Support
• Client Service Level
• Offshore Delivery • T & M Services
L1
L2
L3
Leve
ls o
f Ser
vice
Managed Services
Managed Services Offerings
Experis IT | Wednesday, May 3, 2023 28
Network Management
ServerManagement
ApplicationSupport
Security
Help / ServiceDesk
DC OperationSupport
Over 400 associates
12,000 Man-months of experience
ITIL Framework
Over 99.9% SLA
Strong Project Governance
J2EE
Java Open Systems
.NET
OSS/BSS
AIX
Datastage
Amdocs
Solaris
Hyperion
Oracle PL/SQL
SAP
VMware
Cognos
Business Intelligence
Technology Areas :
Managed Services Projects - Snapshot
Experis IT | Wednesday, May 3, 2023 29
Fixed Cost SLA ProjectsTelecom Billing Operations Support Services at VodafoneTelecom Billing Operations Services at IdeaConsent Gateway Support Services at VodafoneApplication Support at GPSIT Security Services at ISLOperations Support at VodafoneValue Added Services & Service Delivery Platform Support at VodafoneAOC Application Support Services at VodafoneHelpdesk Support at Bombay Dyeing, Godrej, Blackberry & Hindustan Mittal Energy LimitedcPOS Application Support at VodafoneUnix Support ServicesmPaisa, LMS and Consent Gateway Support at VodafoneHyperion Support Services at VodafoneReach Program at VodafoneApplication Support at Punj LloydInteractive Voice Response Operations Support at VodafoneMobile Number Portability at VodafoneDigital Multiplex System Support at IdeaHyperion Operations Support at IdeaEnterprise Single Sign-On Client Support at VodafoneSteamhammer End User Support (Sandvik Project)
Total
Managed Services Projects - Facts
Experis IT | Wednesday, May 3, 2023 30
Centralized Web based lesson booking system to manage Students, Franchisee, Instructors & NRMA Admin. This system has improved business functions for NRMA across Australia.
Website Development for Caterpillar’s India Dealer (Tractors India). Integration with Caterpillar’s CRM for India based product range. Website for their India Dealer was also developed by ExperisIT.
Development of Patient Drug monitoring program. Solution offers Merck R&D labs to monitor patient adherence & data relating to drugs prescribed & injected. Centralized monitoring enabling R&D team with accurate data.
Project Solutions - Success Stories
Development and Implementation of Medical Portal with eCommerce integration. The solutions caters to both B2B & B2C segments. The portal also offers various mobile based application for users to download.
Experis IT | Wednesday, May 3, 2023 31
ODC Service Offerings
• Application Development
• Application Maintenance & Support
• Remote Infrastructure Support & Maintenance
• Data-center Services
Started in June 2011 for International Customers
Engagement with customers such as 3M, Halliburton, Pfizer, Cisco, LG for their international operations
Skills supported – Java, SAP, .NET, Vendavo
ODC - Overview
Experis IT | Wednesday, May 3, 2023 32
ODC Offerings
Experis IT- ODC
Web & Portal Development
Application Development & Support
J2EE/ASP/ .Net/ PHP/ SAP/Vendavo
IT Managed Services:- End User- Help Desk- Application & Infrastructure Maintenance
Build – Operate - Transfer
(BOT)
Experis IT | Wednesday, May 3, 2023 33
At ExperisIT, we ensure low attrition rates by offering:
Flexible work arrangements to motivate the young workforce
Technical Certification sponsored by Experis IT on completion of 6 months of service
Brand visibility on tier 1 and tier 2 companies
Committed period of deployment with Client for 18 months and above
Awards & Recognition based on performance
Attrition Control & Retention Strategy
Experis IT | Wednesday, May 3, 2023 34
ExperisIT has enforced few steps to ensure retention of resources and to control attrition:
• All technical resources are made to register in NSR with Experis IT details post joining which allows us to blacklist the resource in the database if he/she resigns without proper notice or absconds from the project.
• All Experis IT employees have a 3 Month Notice Period which gives ample time to the client for proper handover/KT /find a replacement.
Every Month 5 technical resources deployed with Client are selected on the basis of performance for a Monetary BRAVO AWARD of INR 5k along with a certificate . This keeps the employees motivated.
National Skills Registry
Awards & Recognition
All deployed Experis IT resources are made to sign an onsite agreement by which the resource agrees on a continuity of services for 18 months.
Onsite Agreement
Attrition Control & Retention Strategy
Experis IT | Wednesday, May 3, 2023 35
Partnerships and Clientele
Experis IT | Wednesday, May 3, 2023 36
India Headquarters (Kolkata)& Development Centre Bangalore
J3, Block GP, Sector V,Salt Lake, Kolkata – 700091West Bengal, IndiaT +91 33 4038 1111/1158 F +91 33 4038 1155
41/1 Church Street,Rayyan Towers,Bangalore - 560001Karnataka, IndiaT +91 80 30586951 / 65
Pune
1 & 2, 1st Floor, Amar Avinash Corporate City 11 Bund Garden Road, Pune - 411001 Maharashtra, India T +91 20 6724 5800
Gurgaon
Hyderabad Chennai#6-3-1090/B/1, Flat no:602, 6th Floor,Lake Shore Towers, Rajbhavan Road,Somajiguda, Hyderabad – 500 082Andhra Pradesh, India
Qaiser Tower, 1st Floor,No.19, Khader Nawaz Khan Rd,Nungambakkam, Chennai – 600 006Tamil Nadu, India
Mumbai
ManpowerGroup 100 Manpower PlaceMilwaukee, WI 53212 USATelephone: +1 414-961-1000
Global Headquarters
First Floor, DLF, Building No. 10-B, DLF Cyber City,Gurgoan – 122002T +91 124 6795400
Sheil State, 1st Floor, Dani Corporate Park, 158 Kalina, C.S.T Road, Kalina, Santacruz (East), Mumbai 400 098 Maharashtra. T : +91 22 67868400
Address Book
Experis IT | Wednesday, May 3, 2023 37
Experis IT will offer a cost-effective, scalable solutions and flexible delivery models tailored to your specific objectives and organizational
style.
Experis IT | Wednesday, May 3, 2023 38
Give us an opportunity
to help you grow your
business