Experiences joining Agile and ITIL for DevOps

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Transcript of Experiences joining Agile and ITIL for DevOps

  • Experiences joining Agile and ITIL for DevOps

    Unicom DevOps Summit, 26 th March 2015, London

    #unicomdevops

    Rob Thatcher, Skelton Thatcher Consulting

  • Agile (Scrum), ITIL, DevOpsAligning Scrum and ITIL

    Focus on feedback

  • Why?

    Building service management from scratch in Agile organisation

    Digital transformation : software moving from on-premise to Saas, building service management and Operations approach

    Software delivery and operations strategy, Agile with Service management and DevOps initiative

  • Terminology

  • Agile

  • Agile

    Iterative, early deliveryCollaboration with stakeholders

    Respond to changesWorking software

  • Agile

    Commercial cannot specify all detailsWe do not know how users will react

    Hypothesis-driven feature development

  • Agile

    Allows us to explore a problem domainReduced need for analysisMakes space for learning

    Acknowledges that needs evolve

  • Gaps in Agile (?)

    Operational featuresSoftware as service vs product

    Secondary users

    (as practised by many organisations)

  • IT Service Management

  • ITSM

    Effective management of IT servicesServices, not products

    Ongoing lifetime

    ITIL is a Registered Trade Mark of AXELOS Limited

  • ITIL(?)

    service deskenterprise

    cumbersomeanti-agile

  • ITIL

    A library of good practices for ITSMNot a prescriptive framework!

    Continual improvementOngoing services, not finished s/w

    ITIL is a Registered Trade Mark of AXELOS Limited

  • Agile, ITIL

    A shared focus on working softwareIterative improvement

    Collaboration

  • Observations

  • Anti-ITIL sentiment seems widespread

    Perception of Bureaucracy

    Belief that Agile will fix all..

  • ITSM Purpose Misunderstood

    ALL or nothing ITIL approach

    *Missing Continual Service Improvement

  • Aligning Agile and ITIL

  • Feedback in Agile (Scrum)

  • Feedback in ITIL

  • Feedback in ITIL

  • Focus on feedback

  • FeedbackImprove output quality

  • Plan Do Check Act

  • Agile and ITIL

  • Mapping Agile & ITIL to PDCA

  • DevOps feedback

    Gene Kim, http://itrevolution.com/the-three-ways-principles-underpinning-devops/

  • DevOps feedback

    Gene Kim, http://itrevolution.com/the-three-ways-principles-underpinning-devops/

  • DevOps feedback

    Gene Kim, http://itrevolution.com/the-three-ways-principles-underpinning-devops/

  • Feedback

    A culture of continual experimentation and learning

    Gene Kim

  • Focus on feedback

    Feedback is essential for effective softwareAgile: feedback during dev

    ITIL: feedback during operationDevOps: feedback during dev and operation

  • Recapitulation

  • Agile, ITIL

    Complementary, not conflictingIterative improvement

    Focus on working software

  • Agile, ITIL

    Focus on feedback loopsShorten the feedback cycles

    Encourage collaboration

  • Further readingAgile and ITIL: and how they integrate[BCS]

    http://bit.ly/BCSAgileITIL

    Best practice in the cloud [Axelos]

    http://bit.ly/CloudITIL

  • Thank you!

    http://skeltonthatcher.com/

    enquiries@skeltonthatcher.com

    @SkeltonThatcher

    +44 (0)20 8242 4103

    Slides Skelton Thatcher Consulting Ltd. All rights reserved.