#ExperiencePower Combining Qualtrics with SAP ... · Qualtrics info for customers Author: AJ Whalen...
Transcript of #ExperiencePower Combining Qualtrics with SAP ... · Qualtrics info for customers Author: AJ Whalen...
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#ExperiencePower
Combining Qualtrics withSAP SuccessFactors or SAP HCM
powers Experience data with HR data
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Employees Drive Customer Experience
Focus on employee experience to drive
▪ Employee retention and engagement
▪ Employer brand and talent attraction
▪ Listening culture
▪ Customer satisfaction
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Are our high performers
more likely to leave
soon than our bottom
performers?
Can you answer these questions?
Are our inclusion
policies actually working
or are we failing to
engage certain groups?
Are part time and home
office initiatives improving
work-life balance?
And how do those not
participating feel about it?
Why are people leaving?
Which events affect our
employees‘ experience?
And are we asking the
right questions at the
right time?
…and they even like fish
on Fridays?
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Your Team for Outstanding Employee Experience
Multi-skilled team, understanding both solutions and HR Processes
HR data and employee portalExperience data and Analytics
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Why Qualtrics Over Other “Survey Tools“?
• Results distributed without delay using role based, interactivedashboards
• Protecting anonymity automatically
• Identify dependencies and drivers with Stats iQ
• Action planning
• Going beyond periodic surveys to moments that matter with life cyclefeedback and allways-on feedback
• Recognise themes and sentiments with Text iQ
• Take control and get rid of slow and expensive 3rd party service
• Integration with SAP Products through Adessa Package and futuredevelopment
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The Qualtrics Employee Experience Solution
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Experience Management Overview
« Why » « What »
XMExperience
Management
Insight to
action
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Qualtrics Employee Experience
Employee
ProductBrand
Customer
o Employee Engagement
o Employee Pulse survey
o Employee lifecycle survey, e.g.
o Pre-hire and Onboarding
o Exit insights
o Training feedback
o All moments that matter…
o Multi-rater assessment
o 360 & 180 solutions
o Candidate survey
o Always on feedback
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Capture Employee Experience data in
employee lifecycle
Onboarding
feedback
Employee
Engagement
Training
Pulse Survey
Promotion
Exit Survey
Multi-rater
assessment
(180 & 360)
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Qualtrics EX features – collect and understand
Employee experience data
Flexible Survey builder
Data importDashboard &
Reporting
Action plan
Organizational hierarchies &
metadata
Anonymous survey
Mobile
Stat IQText IQ
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Surveys:
Engagement – Pulse – Life Cycle
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Engagement survey
Distribute
survey
Build surveyDefine reporting
roll out
personalized
dashboard
Set
expectation
with managersEstablish
action plan
Collect the
response
Brief the
leadership
team
Choose
focus
areas
Ask teams to
set focus
Run survey Get data Act on the result
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Demo Engagement Survey
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Demo - Dashboard
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Demo - Widgets
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Demo – Word Cloud Widget
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Dashboard – Action plan
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360 Multi-Rater Assessment
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360° Manager Portal – Nomination
Nominate
evaluators for
yourself or a
direct report
Approve
evaluators for a
direct report
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360° Manager Portal – Evaluation
Evaluate
yourself by
completing
the survey
Approve the
evaluations of direct
reports
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360° Manager Portal - Report
View your report
Approve report of
your direct report
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360° Report – Instruction page
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360° Report – Overview of collected data
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360° Report – Details by scoring categories
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360° Report – Details on scoring categories
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360° Report – Details on scoring categories
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Our EX Capabilities
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The Adessa Qualtrics EX Team
• 4 certified Qualtrics EX consultants – more to come
• All consultants also experienced and certified in SAP SuccessFactors and/or SAP HCM → perfect combination for integration scenarios
• Teams for English, French or German
• Engaging in thought leadership activities to educate SAP SuccessFactors / HCM communities
▪ Blogs / videos
▪ First to demo integration scenarios
▪ Contributions to SAP PRESS SuccessFactors books (new English and German editions to be printed this years)
• Driving innovation
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Adessa Engagement Options for Qualtrics
Implementation partner –coaching based or full build
Full service
End2end package
Integration / SuccessFactors side only
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Packaged offering for Qualtricswith SAP SuccessFactors or SAP HCM
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Adessa EX Packages Advantage
• Tie in with Qualtrics EX1, EX3 and EX 5 subscription packages
• A process that works end2end immediately▪ Better decision making
▪ Better project team engagement
▪ Starting point to build on
• Sample data to show amend dashboards
• Consultants understanding both sides can advice on amendments and implement quickly
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End2end Integration Packages and Demos
Qualtrics: X+O Data Analysis
Dashboards (e.g. satisfaction bygender)
Stats iQ (e.g.: what drivesengagement)
Text iQ (e.g. what is beingtalked about?)
Qualtrics: X-data (experience data)
Survey launch Survey capture
Data transfer (automation)
Integration Centre / Export Program Qualtrics directory automation
SuccessFactors or SAP HCM: operational HR data
Basic ee dataFor advanced analysis (gender,
high potential,…)Org data
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Packages Content
Templates
• Survey & Dashboard
• Data definition and Sample data
Operational HR Data
• Data field definition
• Data export tool
Operational HR Data
• Data field definition
• Data export tool
Documentation
• Technical
• Process