Experience as a Service (EaaS)
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Transcript of Experience as a Service (EaaS)
![Page 1: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/1.jpg)
@GeorgiaGovTeam
Experience as a Service (EaaS) How, when and why government should develop a citizen centric approach.
Nikhil J. Deshpande
![Page 2: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/2.jpg)
Nikhil J. Deshpande
Chief Digital Officer, GTA, State of Georgia
@nikofthehill
![Page 3: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/3.jpg)
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![Page 4: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/4.jpg)
![Page 5: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/5.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
![Page 6: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/6.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
![Page 7: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/7.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
![Page 8: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/8.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
![Page 9: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/9.jpg)
![Page 10: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/10.jpg)
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Personas
![Page 13: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/13.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
![Page 14: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/14.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Stress Cases
![Page 15: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/15.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
![Page 16: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/16.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
A B
![Page 17: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/17.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
A B
JOURNEY
![Page 18: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/18.jpg)
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
![Page 20: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/20.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
PROCESS
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
INTERACTIONS
{ }
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
EXPERIENCE
{ }
![Page 23: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/23.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
OWNERSHIP
{ }
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
![Page 25: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/25.jpg)
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@nikofthehill
Department of Revenue
![Page 27: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/27.jpg)
@nikofthehill
Department of Revenue
![Page 28: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/28.jpg)
@nikofthehill
Department of Revenue
![Page 29: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/29.jpg)
@nikofthehill
![Page 30: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/30.jpg)
@nikofthehill
Department of Revenue
![Page 31: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/31.jpg)
@nikofthehill
Department of Revenue
![Page 32: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/32.jpg)
![Page 33: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/33.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
![Page 34: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/34.jpg)
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
![Page 35: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/35.jpg)
@nikofthehill
![Page 36: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/36.jpg)
@nikofthehill
![Page 37: Experience as a Service (EaaS)](https://reader033.fdocuments.in/reader033/viewer/2022051521/5a6537ef7f8b9ae13f8b481d/html5/thumbnails/37.jpg)
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