© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

Expanding the Boundariesof Healthcare throughEnhanced Collaboration

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

Healthcare Vertical TeamCisco Healthcare Team includes highly dedicated /committed members who provide thought leadership and industry guidance.

SolutionsPartners

BTX / BDM

Sales

Consulting

Marketing

Channels Team

Advisory Boards Clinical

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3

Hospitals/Healthcare systems / Clinics

State agencies; mental health, public health,

University Health Science Centers

Colleges of Medicine/Nursing Schools

K-12 Districts/School Based Health Centers

Prison systems

Corporate world/worksite wellness

Insurance companies

Long term care / skilled nursing facilities

Life science companies

Rehabilitation centers

Who Are Our “Healthcare” Customers?

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4

Endless Opportunities for Video in Healthcare

Administrative /Operational

Care at a Distance

Transitions Of

Care

Training Initiatives

LanguageInterpretation

Security

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5

Emerging Trends in Healthcare

Rising patient volumes with passage of National Healthcare Bill (32MM newly insured)

Substantial shortage of medical professionals in both urban and rural communities by 2020

Aging US and Global patient population with high incidence of chronic disease

Escalating costs to deliver care; along with significant reductions in reimbursement by ALL payors

New Pilot Models of care being adopted such as ACOs, Medicaid Medical Home

The U.S. Healthcare system faces significant challenges that will require greater collaboration and coordination among all stakeholders (administrators, clinicians, payors and patients)

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6

Wasted Communication in Healthcare?

Source: Journal of Healthcare Management; Agarwal and Sands, J Healthcare Management Aug 2010

US Hospitals Dollars AnnuallyWasted Physician Communication

$835 Million

Wasted Nurse Communication

$4.95 Billion

Wasted Length of Stay $6.59 Billion

TOTAL $12.38 Billion

Per hospital impact $4.59 Million/year for 500 Bed Hospitals

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7

Priority of Healthcare IT Initiatives – 12 Months

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8

2010-2020 : The Consumerization of Health and the Virtualization of Care.....

Diagnoseand Treat

Preventand

Maintain

PhysicalResources

VirtualResources New Business Opportunities

Health & fitness services Care-at-a-distance services Hospital Home + TeleHealth Chronic disease management

Why? Demographics Income distribution Technology

HealthTreatment

Hospital

Home

Anywhere

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9

Device Diversity is here to stay

89%

10%

1%

User Wants• Consistent experience on

multiple devices

• Seamless transitions between devices

• Separation of work and personal data

• Keep up with tech and social trends

IT Wants• Proactive adoption of

consumer/mobile devices

• Embrace BYOD without sacrificing security, management, business standards

• Lower organizational costs

• Improved agility

23%

36%

26%

75%

22%

DesktopsSmart Phones Tablets

Driving an Ongoing Shift to BYOD

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10

Cisco Aironet 3600 Series Access Point – Press Presentation – January 2012

15 billion

New networked mobile devices by

2015

3/4of employees uses

MULTIPLE DEVICES for work

56%spend time working

OUTSIDE THE OFFICE

of USInformationWorkers

100%

STRUGGLE to keep up with mobile needs

of IT staff

Demand for Mobile Access

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11

Any Where, Any Time, Any Device: Architecture

Unified Communications WebEx Social

TelePresence(video)

IM

Common Platform Services Activity Stream and Social Graph

Content Management

IM and Presence

Directory and Identity

Scheduling and Calendaring

Voice and Video

Flexible Delivery Model HostedOn Premises

Integrated Collaboration Experience across End Points and Applications

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12

VX Clinical Assistant: Launched Feb. 2012

• Remote specialist consultations

• Virtual care teams

• Medical education

• Language translation

• Rural healthcare

• Full medical certifications

– FDA Class I Medical Device (MDDS)

– CE Marking for EU

– Approved to IEC 60601-1 for safety of electronic equipment used in a medical setting

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13