Expanding Role of Case Management at UWF

Dr. Lusharon Wiley, Associate Dean of Students & Ombudsperson

What is case management?Coordinated and collaborative effort to resolve student concerns and complaints

Holistic assessment of students’ needs

Centralized point of contact that allows the institution to speak with “one voice”

Minimizes the use of the “shot gun” approach to problem resolution

Factors impacting the expanding role of case managementIncrease in the number of students with psychological disorders and other issues

Increase in the number of non-traditional and returning students

Lack of information and knowledge of first generation students

Increase in the number of students from diverse cultural and social backgrounds

Increase in the number of veterans entering higher education

Case Management in PracticeMeet with students face-to-face

Gather information from faculty, staff and others for clarification and feedback

Understand the desired outcome from the student’s perspective Communicate to faculty/staff what the student’s expectations are

Resolve problem/refer as appropriate/create report

Case Management in PracticeEducating the Campus community:•Faculty and staff through Staff Senate

•CULTA

•Faculty Senate

•Collaborate with SGA

•Chairs and Deans

•Others as appropriate