EXIT 1 The following slides describe installation and troubleshooting procedures for the 46xx series...
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Transcript of EXIT 1 The following slides describe installation and troubleshooting procedures for the 46xx series...
1EXIT
The following slides describe installation and troubleshooting procedures for the
46xx series IP Telephones.
These slides were presented at a tech transfer presentation for service and
support technicians.
2EXIT
46xx IP Telephone Service/SupportTech Transfer
Rob Mitchell
Avaya IP Telephone Integration Manager
October 11, 2000
3EXIT
46xx IP Telephone Agenda
Hardware & Functionality Review Pre-Installation Issues Telephone Installation What Could Possibly Go Wrong?
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46xx IP Telephone R1 Hardware
Family of 3 IP telephones (4624, 4612, 4606)Requires DEFINITY R8.4 (R9 for Native Support)Two-line LCD displayFull duplex speakerphone10/100BaseT Ethernet connectionIntegrated shared Ethernet hub Audio codecs supported include G.711, G.729A and
G.729B (G.723.1 and G.723.1A later)Audio levels fixed at international TIA 810 standard
for IP phones (requires Media Processor board)
5EXIT
New 4624 style
2x24 display 4 softkeys:
Menu, Exit, Left Arrow (<), Right Arrow (>) 24 programmable line appearance / feature
buttons 8 fixed feature buttons (Speaker, Mute,
Hold, Transfer, Conference, Redial, Volume Up & Down)
Message waiting indicator, DSS connector
6EXIT
New 4612 style
2x24 display 4 softkeys Menu, Exit, Left Arrow (<), Right Arrow (>) 12 programmable line appearance / feature
buttons 8 fixed feature buttons (Speaker, Mute, Hold,
Transfer, Conference, Redial, Volume Up & Down)
Message waiting indicator
7EXIT
New 4606 style
2x16 display No softkeys 6 programmable line appearance / feature
buttons 8 fixed feature buttons (Speaker, Mute, Hold,
Transfer, Conference, Redial, Volume Up & Down)
Message waiting indicator
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46xx IP Telephone R1 Firmware
Provides same feature functionality of 6400 series DCP sets
Uses dual-connection architecture introduced by soft-phone in R8One connection for audio stream via H.323One connection for CCMS/DCP signaling
Later release provides SNMP MIB for serviceabilityStandard MIB-IICustom MIB
9EXIT
46xx IP Telephone Agenda
Pre-Installation IssuesNetwork ConfigurationDHCP/TFTP Server Administration
10EXIT
Network Configuration(sample)
Access Point
Router
DEFINITYRemote Max
IP Phone
PC
Cajun P130 orCajun P330
T1 forLocal Service
DCP
PSTN
Direct T1(Private Line)
RemoteLocation A
DCP
IP600 withMedia Processor Board
IP Phone
TFTP ServerDHCP Server
IP Phone
C-LAN
DHCP Server
Cajun P130 orCajun P330
11EXIT
Network ConfigurationIssues
DHCP/TFTP servers and application software installed (customer responsibility)
Routers/Servers administered for IP PhonesIP addresses for Servers, C-LAN, IP PhonesExtension Numbers for IP PhonesScript and Application Files
12EXIT
46xx IP Telephone Agenda
Pre-Installation IssuesNetwork ConfigurationDHCP/TFTP Server Administration
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Phone DHCP Server TFTP Server
DHCPDISCOVER
IP Addresses
(TFTP, C-LAN,
Phone), Ext., options
RRQ (Read Request)
Script ID
Need update Application file
DHCP/TFTP
14EXIT
Phone DEFINITY
Null Gatekeeper Request (GRQ)
Gatekeeper Reject (GRJ)
(terminalExcluded)
(Manually entered Ext. & Password) Gatekeeper Confirm (GCF)
Registration Request (RRQ) Registration Confirmation
(RCF)
Post-DHCP/TFTPRegistration/Admission/Status
15EXIT
Sample Upgrade Script File:IF $MODEL SEQ 4624D01A GOTO BIGSETS
IF $MODEL SEQ 4612D01A GOTO BIGSETS
IF $MODEL SEQ 4606D01A GOTO SMALLSETS
GOTO END
# BIGSETS - NOTE: THIS IS ONLY AN EXAMPLE
SET APPNAME 4624_000301.BIN
GOTO END
# SMALLSETS - NOTE: THIS IS ONLY AN EXAMPLE
SET APPNAME 4606_000301.BIN
# END
16EXIT
DHCP/TFTP Admin
DHCP/TFTP servers and application software installed (customer responsibility)
DHCP/TFTP Admin covered in Web-based “LAN Administration for VoIP”
Default Upgrade Files and Application Files available for download on Avaya website
Exact site(s) To Be Determined, based from support.avaya.com
17EXIT
46xx IP Telephone Agenda
Telephone InstallationDEFINITY R9 AdministrationPhone Installation with Dynamic AddressingPhone Installation with Static AddressingOther Options
18EXIT
Release 9 Native SupportAdministration
Three new station types (4624, 4612, 4606) Requires “IP Stations field” on customer options
form set to “y” Port field (display only) defaults to “x” when a
station is not registered Multimedia Mode field defaults to “enhanced” Administered stations displayed on list of
administered multi-media ip-stations Does not require “IP Softphone” set to “y”
19EXIT
Release 9 Native Support4624 Administration
Station form for type 4624 modeled after type 6424D+Layout of the 24 programmable feature
buttons is different Button Assignments (page 3) are 6x2 instead of 4x2Feature Button Assignments (page 4) are 6x2
instead of 16x1
Unpopulate-able “Expansion Module” or “Data Option” fields
20EXIT
Release 9 Native Support4612 Administration
Station form for type 4612 modeled after type 6424D+Layout of the 12 (versus 24) programmable
feature buttons is different Button Assignments (page 3) are 6x2 instead of 4x2No Feature Button Assignments provided
No “Expansion Module” or “Data Option” fields
21EXIT
Release 9 Native Support4606 Administration
4606 modeled partially after both 6402D and 6408D+No softkey button assignments (like 6402D)2x16 character display (like 6402D)6 programmable feature buttons (more like
6408D+ than 6402D)Button Assignments (page 3) are 3x2
Two-way speakerphone (like 6408D+)No “Data Module” field
22EXIT
Release 9 Native SupportOther Administration
Add support for 46xx terminals on other screensTerminal parameters
Add 4600 to 6400/607A1 formAudio parameters fixed - not downloadable
System-Parameters County-Options“64/84xx Display Character Set” changed to “Display
Character Set”
System-Parameters FeaturesAdd 4600 to “Date Format on 607/6400 Terminals”
and “On-hook Dialing on 607/6400/8400 Terminals”
23EXIT
Release 9 Native SupportRegistration / Call Control
Same registration procedures as with IP softphoneNamed registration and authentication via DEFINITYRegistered stations use up IP station capacitiesRegistered stations displayed on list of registered multi-
media ip-stations Registered stations have virtual port address
Dual-connection architecture from R8One station extension for audio channel
One station extension for signaling channel
24EXIT
Release 9 Native SupportMaintenance
Same maintenance objects and tests as those of IP softphoneDIG-IP-STN (Digital IP Station) for signalingH323-STN (H.323 IP Station) for audio
Same maintenance commands as those of IP softphonePingTrace-routeStatus stationMessage Sequence Trace
25EXIT
46xx IP Telephone Agenda
Telephone InstallationDEFINITY R9 AdministrationPhone Installation with Dynamic AddressingPhone Installation with Static AddressingOther Options
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IP Telephone Installationwith Dynamic Addressing
1. Plug phone in, display will show:
Loading...*****....
Starting...
Restarting...
Initializing...
(Only after manual reset)
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IP Telephone Installationwith Dynamic Addressing
1. Plug phone in, display will show (continued):
DHCP: 0 secs * to program
100Mbps Ethernet* to program
TFTP: ping=1 www.xxx.yyy.zzz
46XXUPGRADE.SCR 1 KB received
2. Subsequent screens depend on app file in phone
Negotiate LAN Speed. Press * for Static Addressing.
Timer counts as DHCP negotiated. Press * for Static Addressing.
“Ping” counts as TFTP negotiated at IP address displayed.
Upgrade script file being downloaded, and KB counted.
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IP Telephone Installationwith Dynamic Addressing
2a. If none (e.g. first installed), or old file:
3. After above, or if current file is valid, proceed with DEFINITY registration
4624_000301.BIN 1/2000
Saving to flash n%, 0 secs
Application file being downloaded, and KB counted.
Application file being stored in local memory, %age and time counted.
29EXIT
IP Telephone Installationwith Dynamic Addressing
3. DEFINITY Registration:
Extension=nnnnnn#=OK New= -_
4. If no error message, can verify registration by dialtone after going off-hook
Password=*********#=OK
Extension is blank at initial boot-up. Use dialpad to enter new ext., * to clear current data.Password is blank at initial boot-up. Use dialpad to enter password from Security form. Asterisks mask entry. Use * to clear current data.
30EXIT
46xx IP Telephone Agenda
Telephone InstallationDEFINITY R9 AdministrationPhone Installation with Dynamic AddressingPhone Installation with Static AddressingOther Options
31EXIT
IP Telephone Installationwith Static Addressing(NOT Recommended)
1. Plug phone in, display will show:
100Mbps Ethernet
Phone=nnn.nnn.nnn.nnn New= -
nnn.nnn.nnn.nnn Phone= -
3. Enter IP address for phone, followed by “#”
2. Press hold 2 3 3 7# (2337=ADDR,hold=Hold button)
Note: Left-hand side “displays” represent 2x24 displays on 4624 and 4612.
Right-hand side “displays” represent 2x16 display on 4606.
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IP Telephone Installationwith Static Addressing
CallSvPort=nnnnn New= -
5. Enter C-LAN Port Number, followed by “#”
4. Enter IP address for C-LAN board, followed by “#”
CallSv=nnn.nnn.nnn.nnn New= -
nnn.nnn.nnn.nnn CallSv= -
Router=nnn.nnn.nnn.nnn New= -
nnn.nnn.nnn.nnn Router= -
6. Enter IP address for router, followed by “#”
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IP Telephone Installationwith Static Addressing
Save new values ? *=no #=yes
8. Enter IP address for TFTP server, followed by “#”
7. Enter IP subnet mask in use, followed by “#”
Mask=nnn.nnn.nnn.nnn New= -
nnn.nnn.nnn.nnn Mask= -
FileSv=nnn.nnn.nnn.nnn New= -
nnn.nnn.nnn.nnn FileSv= -
9. Press “#”, confirmation appears, go to Registration.
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46xx IP Telephone Agenda
Telephone InstallationDEFINITY R9 AdministrationPhone Installation with Dynamic AddressingPhone Installation with Static AddressingOther Options
35EXIT
Other Local AdminOptions
Invocation Mnemonic Procedurehold 2337# ADDR ADDRess programming
hold 767# QOS Quality Of Service
hold 7766# SSON Site-Specific Option No.
hold 468# INT Hub INTerface enable/disable
hold 8439# VIEW VIEW current values
hold 73738# RESET RESET phone or to
defaults
hold 8378# TEST Initiate self-TEST
36EXIT
46xx IP Telephone Agenda
What Could Possibly Go Wrong?During InstallationDuring Operation
37EXIT
IP Telephone InstallationTroubles (not exhaustive)
Phone display/buttons not litCheck power supply, power cord length (for international),
self-test
Installed normally, but no dial-toneDynamic addressing: check volume, power, connection to
switch (feature button?), then self-testStatic: check ADDResses for accuracy, verify with LAN
administrator, then check volume and self-test
Mis-entered data during static addressing:“*” to clear current value, or continue on, save data, and
start again, saving valid data with “#”
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IP Telephone InstallationTroubles (not exhaustive)
Error messages displayed during installation:“System busy” = resource unavailable“IP Address in use by another” = IP address conflict“filename Cannot save” = Phone cannot save app file
(e.g. corrupted file)“Checksum error” = Error in saving app file (phone will
reset itself)“Extension Error” = Invalid DEFINITY RAS extension“Extension in Use” = duplicate extension (maybe!)“Password Error” = Invalid DEFINITY RAS password“Undefined Error” = who knows?
39EXIT
46xx IP Telephone Agenda
What Could Possibly Go Wrong?During InstallationDuring Operation
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IP Telephone OperationalTroubles (not exhaustive)
Audio Quality - the major anticipated problemEcho: swap CO trunk Trunk Termination parameter (note
not all analog trunks have Echo Cancellation)Jitter (mis-assembled packets)/Latency(delay)/
Clipping (dropped packets): contact LAN administrator, check cabling (need CAT 5)
TFTP application terminates, and begs for $Short-term: re-start itLonger-term: Avaya looking into licensing an app
Phone was moved, and no longer worksHave LAN Administrator re-examine server addresses
(e.g. improper DHCP server assigned).
41EXIT
IP Telephone OperationalTroubles (not exhaustive)
“Network” was moved; phone no longer worksHave LAN Administrator re-examine server addresses
Speaker does not workCheck switch admin to ensure Speaker not turned off
Phone does not ring (4612 or 4624) Use Menu to access RngOf (Ringer Off) feature;
downward triangle means the feature is off. Then check volume, self-test.
Echo, noise, or static when using headset, but handset performance is acceptableVerify M12LU(Preferred) or 3124-HIC adapters in use