Execution Excellence Webinar based on Lessons at ATK Oct 15 th, 2014 Brought to you by:
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Execution Excellence Webinar based on Lessons at ATK Oct 15 th , 2014 Brought to you by:
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Transcript of Execution Excellence Webinar based on Lessons at ATK Oct 15 th, 2014 Brought to you by:
Execution Excellence Webinar based on Lessons at ATK
Oct 15th, 2014
Brought to you by:
Agenda:
Introductions A Quick word from the Sponsor Execution Excellence Case Study
Presentation Panel Discussion Audience Q&A
Some Housekeeping
Questions will be taken via Q&A box. Please enter your question in the Q&A box on the right side of your screen.
Questions will be taken grouped by topic in the order received
The webinar will be recorded. Slides and the recording will be made available after the meeting.
Today’s Speakers
Gary Perkerwicz ATK IT
Dragos Dumitriu ccPace
Mahesh Singh Co-founder,
SVP – Product, Digité/ SwiftKanban
Jim Gawtry ATK IT
Quick word from the Sponsor!
Digité, Inc. - Pioneer in Web-based Collaborative Products/ Solutions for Geographically Distributed Teams
Headquartered in Cupertino, CA Over 300,000 users in the Americas,
Europe, Asia/ Pacific Products that cover Lean/ Kanban, Agile
ALM, Project/ Portfolio Management SwiftKanban is our flagship Lean/ Kanban
product
SwiftKanban Visual Management – Software Development
SwiftKanban Visual Management – Marketing
SwiftKanban Visual Management – Planning the Thanksgiving Party!
SwiftKanban - Analytics
Over to Gary and Jim ….
Dragos Dumitriu’s innovative work in managing software engineering processes ten years ago paved the road for what is known today as ‘Software Kanban Systems’, a management method proven to identify and eliminate constraints and waste while improving throughput and team dynamics for knowledge work organizations. The story is described in chapter 4 of David Anderson’s book Kanban, Successful Evolutionary Change for Your Technology Business. Dragos’s experience includes building, leading and coaching large distributed teams both onshore and offshore. Over the past 20 years, he has performed in almost every role critical to software development and IT operations. He has held leadership, consulting and training roles for Siebel, Microsoft, and Lean Kanban, Inc. in over 300 customer engagements worldwide. His consulting clients consistently realize spectacular improvements in productivity, team morale and customer satisfaction, while also fortifying their organizational culture with a focus on continuous improvements. Currently Dragos manages the Agile training and consulting practice for CC Pace Systems, Inc., a business and IT consulting firm headquartered in Fairfax, VA.
Gary Perkerwicz has worked at ATK for over 25 years. Over that time he to has been a manager or lead on a number of teams responsible for supporting or maintaining mission critical Enterprise systems. His latest gig’s have included Quality Assurance work and Automated testing.
Jim Gawtry has worked at ATK for almost 30 years. Over that time he has been the manager or lead on a number of mission critical systems. Everything from Manufacturing to HR systems. Currently, he leads a 4 person IT team responsible for supporting and maintaining an Enterprise HR system.
pfewell
Missing Context - I think you need to explain what the webinar is going to be about - probably the same as the description you will have in the promotion. Explain that you are doing a two part or 3 and this first part is an interview with ATK who has been using Kanban for x years now.....
IT
DEMAND
Development Acceptance Testing
Human Resources
Note: HR team does not have direct access to electronic board. We do their updates during standups.
A new level of excellence
Impact
It is very visual. Everyone can see it.
It is not intimidating...
It does not take a lot of effort.
It is simple.
The electronic board is very effective for remote team members.
It is clear, concise, we know where we stand.
We see improvements in quality.
Work In Progress is reduced... There is order.
Our backlog has gone down.
Handoffs between IT Dev and HR Test take less time, we are waiting less and working more.
Our Flow Efficiency has gone up.
Our estimates are better.
Morale is good. Our team is engaged.
Why we started
Disclaimer: it is against company policy to endorse products. So nothing we report here should be considered an endorsement of SwiftKanban. When we report for example, that the rapid
feedback cycles made possible with an electronic board accelerated our improvement, we are simply reporting the
facts.
ToyotaProductionSystem
ProductDevelopmentPrinciples
2012-06 Early physical board
2012-11-28 Early wip overage. limit 8: (23)
Too much work
Visibility/Focus
Task switching/waiting
Situations that can benefit from a Lean Kanban System
Playing Get Kanban
Face to face is faster.
Team members understand who is working what.
Dependencies , pre-requisites, sequence visible with parent-child.
People are more comfortable raising questions or issues. More trust.
Quality improved failure demand down, but we need to do more to measure.
HR managers right there to help with escalations.
Benefits we saw as we transitioned to an electronic board:
- Collecting metrics becomes easy, affordable.
- A balanced mix of metrics is available.
- Measuring Policy changes becomes easy: 12% better at keeping promises.
- Board playback helps us see tendencies and trends.
- We are living up to the Kanban motto:
pfewell
tone down all the jargon - overwhelmig on the metrics...
What is the next area for improvement? • Predictability• Failure demand
What we achieved
Orientation to the Cumulative Flow Diagram (CFD) For Enhancements (less than 3 weeks)
Over time, the cumulative number of cards:
Time
Card
Cou
nt
Backlog
WIP
Throughput
In our backlog (Demand)
Our team is working on (WIP)
Our team has completed (Throughput)
pfewell
THIs is where I would take it up a level - talk about just 2 or 3 metrics you have been able to use to see and measure improvement - use bullets to first explain the measure and why it is important to you and then what the improvement has been -- stay away from these detailed charts - this graph and the following slides are too detailed - save for webinar 2.... overwhelming for first timers that don't even understand what they are looking at....take out 14 thorugh 23.... for webinar 2
Enhancements (less than 3 weeks)
Backlog 44
Backlog 33
Backlog decreased 25% (44 to 33)
WIP decreased 68% (31 to 10 includes Moved To Production)
But Throughput slowing in mid June-July… Why?
WIP 31
WIP 10
Slope trendingdownward
pfewell
THIs is where I would take it up a level - talk about just 2 or 3 metrics you have been able to use to see and measure improvement - use bullets to first explain the measure and why it is important to you and then what the improvement has been -- stay away from these detailed charts - this graph and the following slides are too detailed - save for webinar 2.... overwhelming for first timers that don't even understand what they are looking at....take out 14 thorugh 23.... for webinar 2
PUSH
PULL
Before
After
Q&A
Please ask a question using the Q&A Box on the right side of your screens.
Host will ask questions in the sequence in which question is received.
Thank you for your help and cooperation!!
Thank You!
Gary Perkerwicz
Jim Gawtry
Dragos DumitriuVisit us at –
www.swiftkanban.com
Write to us at – [email protected]
SwiftKanban
@swiftkanban
Mahesh Singh
[email protected]/ @maheshsingh
