Exe Valley Practice Survey 2011 Number of Responses:163

Dear Patient,

At the Exe Valley Practice, we would all like to give you the highest possible standard of care. We would therefore be grateful if you could complete this short survey, which should only take about 5 minutes.

Your views are valuable and feedback from this survey will help us to identify any areas that may need improvement. There are no right or wrong answers - so please do answer ALL the questions. The survey is confidential and no names are required.

Thank you so much for your time and patience

PATIENT SURVEY

About your Appointments

Q1: How do you normally book your appointments at the Exe Valley Practice? (If you use several methods, please tick all boxes that apply)

In person 30% By phone 88% Online 3% Q2: How easy it is to get an appointment for the time you wanted at the Exe Valley Practice?

Not very easy 3% Fairly easy 47% Very easy 46% No response 4%

Q3: Being mindful that our GPs job-share, were you able to see the GP you wanted to see?

No 1% Did not want specific GP 25% Yes 72%

Q4: How important is it that you see a specific GP when coming to the Exe Valley Practice?

Prefer not to say 1% Not at all important 32% Fairly important 49% Very important 14% No response 4%

Q5: How long after your appointment time do you normally wait to be seen?

I am normally seen on time 28% Up to 15 minutes 57% 15-30 minutes 9% More than 30 minutes 1% Can't remember 3%

Q6: How do you feel about how long you normally have to wait?

I don't normally have to wait long 84% I have to wait a bit too long 4% I have to wait far too long 0% No opinion/doesn't apply 10%

Q7: If you need to see a GP urgently, can you normally get an appointment on the same day?

Yes 54% No 9% Don't know/never needed to 34% No response 3%

Q8: How easy is it to speak to a doctor or nurse on the phone at the Exe Valley Practice?

Very easy 31% Fairly easy 26% Not very easy 4% Not at all easy 0% Haven't tried 35% No response 4%

About our opening times

Q9: How satisfied are you with the opening hours at the Thorverton surgery?

Very 67% Fairly 22% Quite dissatisfied 3% Very dissatisfied 0% Don't know the opening hours 4% No response 4%

Q10: How satisfied are you with the opening hours at the Silverton surgery?

Very 47% Fairly 19% Quite dissatisfied 3% Very dissatisfied 1% Don't know the opening hours 24% No response 6%

Q11: Do the new overall Practice opening hours, within the financial constraint now in force, meet your needs?

Yes 82% No 2% Don't know 13% No response 3%

Q12: Would you like the Thorverton surgery to open at additional times?

No 74% Yes 15% No response 11%

If Yes, when?

Q13: Would you like the Silverton surgery to open at additional times?

No 71% Yes 11% No response 18%

If Yes, when?

About our Premises

Q14: How easy is it for you to get to our Thorverton premises?

Very difficult 2% Fairly difficult 4% Not difficult at all 89% Don't know 0% No response 5%

Q15: How easy is it for you to get to our Silverton premises?

Very difficult 3% Fairly difficult 9% Not difficult at all 76% Don't know 6% No response 6%

Q16: How clean is the Thorverton surgery?

Very clean 73% Fairly clean 18% Not very clean 0% Not very clean at all 0% Don't know 4% No response 5%

Q17: How clean is the Silverton surgery?

Very clean 66% Fairly clean 12% Not very clean 0% Not very clean at all 0% Don't know 15% No response 7%

Q18: In the Thorverton reception area, can other patients overhear what you say to the receptionist?

Yes, but I don't mind 73% Yes and I'm not happy about it 6% No, other patients can't overhear 7% Don't know 9% No response 5%

Q19: In the Silverton reception area, can other patients overhear what you say to the receptionist?

Yes, but I don't mind 36% Yes and I'm not happy about it 1% No, other patients can't overhear 31% Don't know 25% No response 7%

Q20: Which surgery do you prefer to attend?

Thorverton 61% Silverton 13% Don't have a preference 20% No response 6%

About our staff

Q21: How helpful do you find the receptionists at the Exe Valley Practice?

Very helpful 92% Fairly helpful 7% Not very helpful 0% Not at all helpful 0%

Q22: How friendly do you find the receptionists at the Exe Valley Practice?

Very friendly 89% Fairly friendly 9% Not very friendly 0% Not at all friendly 0% No response 2%

Q23: How helpful do you find the dispensers at the Exe Valley Practice?

Very helpful 88% Fairly helpful 9% Not very helpful 0% Not at all helpful 0% No response 3%

Q24: How friendly do you find the dispensers at the Exe Valley Practice?

Very friendly 84% Fairly friendly 12% Not very friendly 0% Not at all friendly 0% No response 4%

Q25: Overall, how satisfied are you with the appointments, opening times and standards of care and service at the Exe Valley Practice?

Very satisfied 88% Fairly satisfied 10% Not very satisfied 0% Not at all satisfied 0% Prefer not to say/don't know 0% No response 2%

About you

Q26: Which of the following best describes you?

Employed (full or part time, including self-employed) 47% Unemployed / looking for work 1% At school or in full time education 1% Unable to work due to long term sickness 5% Looking after your home/family 3% Retired from paid work 36% Other 3% No response 4%

Q27: Please would you indicate your age group?

Under 16 0% 17-24 3% 25-34 6% 35-44 17% 45-54 15% 55-64 20% 65-74 18% 75-84 13% Over 84 2% No response 6%

Q28: Are you:

Male 41% Female 53% No response 6%

Q29: How would you describe how often you come to the Exe Valley Practice:

Regularly 47% Occasionally 42% Very rarely 5% No response 6%

Q30:Finally, please add any other comments you would like to make about the Exe Valley Practice: