November 2014 Exclusively for Health Advocate Members

Your one-stop source for complete support

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Healthcare Help for the Entire Family… All with One Call

EmpoweredHealthBenefits in BriefEmpoweredHealth is an all-in-one benefit paid for by your employer or plan sponsor that gives you access to your employee benefits through one, toll-free number. Simply call to be connected to a Personal Health Advocate, Wellness Coach, Licensed Professional Counselor, or other expert who can get you the help you need.

Understand Your Benefits

Resolve Billing Issues

Make Healthy Changes

Support for Personal/Work Issues

Assist with Eldercare

Reduce Medical Expenses

Control Chronic Conditions

… and more!

855.424.640024/7 Support

Web: HealthAdvocate.com/members

Get Started Today!

Email: answers@HealthAdvocate.com

Who is eligible?

The EmpoweredHealth benefit is available to you, your spouse, dependent children, parents and parents-in-law.*

*Some restrictions may apply.

View the EmpoweredHealth Video! Log on to HealthAdvocate.com/members

Tweet us @HealthAdvocate and let us know!

How did Health Advocate help your family?

Holidays are a treasured time to share with loved ones, but they can also bring up family healthcare issues that need attention.

Maybe your husband is hesitant to fill his new prescription because of the cost of the co-pay. Or your Mom needs help with Medicare enrollment, your Dad needs caregiving services, your daughter needs help coping with stress, and YOU need help sticking to your weight loss goal!

Call Us Anytime! Through just one phone number, you have a team of Health Advocate EmpoweredHealth experts who will take on the time-consuming, worrisome issues concerning you or your eligible family members. Turn to us for support and resources—so you can enjoy this season with less stress.

Here’s What’s Inside

• Need Help Reducing Prescription Costs?

Your Personal Health Advocate can help

save you money

• Comparison-Shop for Medical Services

Use Health Cost Estimator+

• Wellness Coaching: Maintain, Don’t Gain!

Join the campaign

• Relief for Emotional Eating

Turn to our experts

• Be Heart Smart This Holiday

Your Nurse Coach can offer tips

• Medicare Open Enrollment

We’ll guide you through

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Save on Prescription Costs We Can Help

855.424.640024/7 Support

Just Call

Healthcare HelpCall your Personal Health Advocate!Your Personal Health Advocate is an expert in navigating the healthcare system. Just call and we’ll get you the answers you need!

We can help:• Find the right doctors

• Schedule appointments

• Handle claims issues

• Secure second opinions

• Get medical cost estimates

We’ll stay with you until your issue is resolved.

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Getting a new prescription medication can involve unexpected out-of-pocket costs.

Here is how we helped one member save money:

When Tony was prescribed a new cholesterol drug, he was shocked at what he would have to pay. He called his Personal Health Advocate, Ginny, who confirmed that the medication was on his health plan’s formulary. She also found more affordable generic equivalents for Tony to discuss with his doctor.

Once his doctor agreed to substitute a generic medication, Ginny helped Tony enroll in his health plan’s mail order prescription plan. This allowed him to get a three-month supply of his medication at a lower co-pay.

Don’t put off filling your prescription because of the cost! Call us for help. 855.424.6400

Need to Comparison-Shop for Medical Services?

The need to have a medical procedure or test can arise anytime—including during the holidays. Prices can vary for services even within your own area code. So can the quality of services. It pays to comparison-shop and your Health Cost Estimator+ tool can make it easy! In moments, you will be able to find the right care you need and the assurance that you are not overpaying.

Shop around for dozens of common medical procedures and tests by ZIP Code.

Compare prices and view real-time out-of-pocket estimates.

Save by choosing hospitals and doctors that provide the most value based on cost and quality.

One-on-One Support Call a Personal Health Advocate anytime, 24/7 for expert pricing support.

Use your Health Cost Estimator+

Online: HealthAdvocate.com/members

Mobile: Download our free app

Just Call: 855.424.6400

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Your Wellness Website: Now optimized for your mobile device!

Health and WellnessSign up for Wellness Coaching

Do you want to get healthy? Maybe you want to lose weight, eat better, or quit tobacco? Just call to speak to a Wellness Coach. Then, by phone, email or secure web messaging your Coach will help you reach your health goals—and stay with you every step of the way!

We’ll help you:

• Set goals and create action steps

• Stay on track with motivation

• Use tips and helpful resources like healthy recipes and workout routines to meet your goals

Go online for added support!

Your confidential Wellness Website is packed with fun interactive tools:

• Take your Personal Health Profile

• Sign up for a Wellness Workshop

• Track healthy activities

• Join a Wellness campaign

Sign up for Wellness Coaching today!

855.424.6400HealthAdvocate.com/members

24/7 Support

Your Health Advocate Wellness Website is now fully optimized for mobile access. Log in anytime, anywhere using your mobile device or computer to fill out the Personal Health Profile, and receiving help for eating better, losing weight, getting fit, quitting smoking, and more!

Get started now: HealthAdvocate.com/members

Log Your Food! Keep Track on Your Wellness WebsiteLogging your food intake on your Wellness Website can help you be more mindful of what you consume and see areas for improvement. You can also track your water intake, exercise, weight, sleep, and more!

Visit: HealthAdvocate.com/members

Maintain, Don’t Gain: Sign Up Today! Join the Maintain, Don’t Gain 10-week online campaign and we’ll help you eat healthy and keep the extra pounds away throughout the holiday season and into the New Year!

Our weekly email and text messages can help you:

Establish a winter exercise routine

Incorporate healthy substitutions to your favorite holiday dishes

Take time to relax during the hectic season

… and more!

The program is Free and you can always get more help from your Wellness Coach.

Register for the Maintain, Don’t Gain campaign on your Wellness website today.

Don’t Forget…You can sync your FITBIT® health data to your Wellness website.

It’s one more great way to help you stay on the health track!

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Balancing Personal, Work, and Life IssuesCall your Licensed Professional Counselor

Your EAP+Work/Life program gives you access to a Licensed Professional Counselor 24/7. Turn to us for confidential, short-term assistance with…

• Stress/depression/anxiety

• Marital/family/parenting issues

• Work conflicts

• Anger/grief/loss

• Substance abuse

• Legal and financial issues

You can also search a huge database of resources at: HealthAdvocate.com/members

Plus, if you need it, we can provide referrals for long-term help. In a crisis, emergency help is available 24/7.

Call Today: 855.424.6400

Help for Emotional Eating Turn to Our ExpertsDo you indulge in unhealthy food or drinks when you’re stressed? A national survey showed that nearly half of Americans (48 percent) reported overeating or eating unhealthy foods to manage stress.

Here is one member’s story and how she got help:

When Lauren realized her stress and poor eating habits were getting out of control, she turned to her EAP+Work/Life Licensed Professional Counselor for support.

The Counselor helped her recognize the difference between true hunger versus emotional eating, and the triggers that made her turn to food for comfort. Lauren also learned healthy ways to deal with difficult emotions.

Need Caregiving Help for a Loved One? Give Us a Call!If you are caring for an elderly loved one, the added activities of the season can leave you with little free time.

Our EAP Work/Life specialists can locate many helpful resources including transportation services for seniors, adult day care programs, meal delivery and more. Just Call Us.

My Counselor recommended taking time outs to breathe deeply and take a walk—it helps me cope better when I’m overwhelmed.

Do you or a loved one turn to food, alcohol, drugs, or another unhealthy habit to ease stress or numb emotional pain?

Just call us anytime! We’re here to help.

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Be Heart Smart This Holiday Your Nurse Coach Can Help

Sign up for the Chronic Care Support Program Reach a Better Level of Health

Living with a chronic condition can be a challenge. Your own Registered Nurse Coach can work with you to help you better manage your condition and improve your overall health.

We can help you with:• Asthma

• Depression

• Chronic Obstructive Pulmonary Disease (COPD)

• Diabetes

• Congestive Heart Failure (CHF)

• Hypertension

• Coronary Artery Disease (CAD)

• Metabolic Syndrome/High Cholesterol

We’ll work as your partner to help…• Manage your symptoms

• Prevent complications

• Develop lifestyle changes for better health

• Make the most of your doctor visits

We’ll also send you reminders about important tests or check-ups plus educational materials.

Enroll Today!Start working with a Nurse Coach Just Call: 855.424.6400

Trying to manage a condition like high blood pressure during the holidays can be difficult when rich, salty food abounds. We reached out to one of our Chronic Care Nurse Coaches who offered the following tips for maintaining healthy blood pressure control this season:

Have a plan. If you’re going to a buffet-style gathering, plan to fill your plate with mostly veggies or fruits rather than salty chips. And carry a glass of seltzer with a twist of lime to sip to reduce alcohol intake.

Don’t deprive yourself. Having a tiny slice of pie with a dab of whipped cream can satisfy you and ward off cravings.

Balance out your overindulgence. If you eat a lot of rich foods at the holiday meal, make sure that your other meals are low in calories, salt and fat.

Manage stress. It’s ok to say no to some invitations.

Be vigilant about your medication doses. If you are traveling or your schedule is disrupted, wear a colored rubber wrist band to serve as a reminder.

What if your management plan gets derailed? Don’t give up—just get right back on track. Your Chronic Care Support Program Nurse Coach can help you with ways to manage your condition no matter what the season or circumstance.

Did You Know?Research shows you’re more at risk for having a heart attack between Thanksgiving and New Year’s. Contributing risk factors include weight gain from overeating, excess stress, travel and more. Don’t let down your guard. Call Your Nurse Coach to help you follow healthy lifestyle measures to control your blood pressure and lower your risk for a heart attack.

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Medicare Open Enrollment: Ends December 7th!

Q&A My mother ran out of medication and Medicare won’t pay for it because she needed prior authorization. Can you help resolve this?

Yes. One of our benefits specialists will work with your mother’s doctor to obtain the authorization needed for her medication, as required by Medicare. This will enable your pharmacy to proceed to fill the prescription.

More questions? Give us a call.

November is Lung Cancer Awareness Month! A Personal Quit Plan Works Best

Smokers and past smokers are at highest risk for developing lung cancer. Quitting smoking at any age can lower the risk.

Why Quit Now? 3 Top Reasons

1. It improves your risk of disease dramatically. After ten years, your risk for developing cancer equates to that of a life-long non-smoker. After a year of staying off tobacco products, your heart disease risk lowers by 50%.

2. You’ll save money – cigarettes aren’t cheap.

3. You’ll reap the social benefits. No more standing outside tobacco-free places to smoke!

We’ll Help with Decision-Making If you, your spouse, parents or parents-in-law have Medicare, there is still time before this year’s open enrollment deadline to review the current plan to see if it still meets your—or their—needs or if a switch to a more suitable plan is necessary.

Make Sure You Meet the Enrollment Deadline! Call Us Now 855.424.6400

We’ll help you or your loved one enroll in the right Medicare plan on time.

• Does the plan cover the services needed? For example, does it cover your specific prescriptions? Will it cover special services?

• What are the costs? Consider not just the monthly premium costs, but also the deductibles and/or coinsurance and copays for doctors, hospital visits and medications.

• Is it convenient? Is the doctor’s office in a nearby location? Which pharmacies can you use? Can you get prescriptions by mail?

• Are you satisfied with your plan now? Look for plans with the highest ratings, including customer service ratings.

Your Personal Health Advocate can help you or your loved one carefully review the current plan and compare options, considering the following factors:

Your Personal Health Advocate can help you find tobacco cessation programs in your area and find out if your health plan covers it. Just call us.

©2014 Health Advocate, Inc. HA-EHM-1401003-2.1 NL NOVEMBER

24/7 Support

HealthAdvocate.com/members

855.424.6400

Help is Just a Phone Call Away

Download our NEW SmartPhone App

Your Member Website Expert Help 24/7Your life is busy… and now you have a convenient way to get quick answers and improve your health around the clock. Log on any time. HealthAdvocate.com/members

• Learn details about your benefits, watch a member video

• Find out your current health status and what steps you need to take to improve

• Join special Wellness Campaigns like: Commit to Quit; Maintain, Don’t Gain; and Got Fitness

• Look up dozens of health articles

• Compare medical prices with your Health Cost Estimator+

• Register for webinars

• Check out your Personal Health Dashboard

Health Advocate is not affiliated with any insurance or third party provider. Health Advocate complies with all government privacy standards. Health Advocate does not replace health insurance coverage, provide medical care or recommend treatment.

Plus, access Health Cost Estimator+™

Personal Health Dashboard Health Information at Your FingertipsWhat’s your doctor’s phone number? Is your blood pressure going down or up? To be in control of your health, it’s important to have this information easily available, whenever you need it.

Simply log on to your Personal Health Dashboard to view:

• Provider contact numbers

• Recommended health screenings

• Personal health trackers to follow your blood pressure, and other health markers

Look for Spotlights!

The Dashboard spotlights alert you to important preventive care and other actions you may need to take to stay healthy. For example, they may remind you that you are overdue for an important test, screening or immunization.

Ready to take action? Go to:

• HealthAdvocate.com/members• Register or Login• Click the “Health Dashboard” icon