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Excellence of deliverymyTeam Solution

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The Problem

Unstructured agenda; Lack of uniformed mechanisms to:

register potential prospects and follow-ups; register and manage accounts and customers;

Heterogeneous portfolio presentation; Lack of centralized mechanism for documentation management; Lack of mobility tool for on-site management; No process compliance.

Decentralized data sources; No centralized, real-time, data analysis.

Customer Management issues

Data issues

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The Solution

Mapping of heterogeneous organizations, departments and teams; Thorough characterization and management of customers and business opportunities; Comprehensive portfolio management; Complete collaboration and notification mechanisms.

CRM

BPM Document Management Comprehensive process design and

control mechanisms; Distribution of activities across

departments and teams; Implementation of SmartForms and

Surveys

Centralized documentation repository; Revision and access control.Mobility iOS and Android devices.

Comprehensive real-time data-analysis Reports and dashboards.

Data Analysis

EXCELLENCE OF EXECUTION Touch Point Score; Price Compliance Perfect Serve

Share of Space; Net Numeric distribution Installed Equipment

Brand Visibility Point of Sale Images

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Macro Usage Scenario

Sales dIrector

Entity Channel

Web Portal

Entity activities

• Portfolio updates• Visits summary• Product orders status

• Global Management of Sales Rep• Incident Management• Communication with Sales Rep.

Sales Rep.

Web Portal - backoffice

Mobile (iOS or Android)

• EOE - Process and KPIs• Agenda and visits management• Customer characterization• Business opportunities• Collection of forms and surveys• GPS Guidance

• Follow-up registration• Order Registration• Commercial approach scripts• Rich Portfolio information• Images registration• Incidents management

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Architecture and Integration

myTeam cloud infrastructure

Load balancing and Auto scalling

DoS protection Monitoring and Management

Backups and failover

myTeam engine

Web Server Database Bettertech services (API)

Analytics Server

myTeam cloud endpoints

Distribuitors ERP

Distributors Logistics

• Users access control• Integration of orders, products and

customer list• API, .XLS and file interfaces

• Secure connections (https)• Redundancy

• Dedicated servers• State of the art infrastructure• 24x7 support• 99.99% SLA

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myTeam Implementation – Timings

Week 1

Business Analysis

Configuration

Customization

Detailed requirements

Week 2 Week 3 Week 4 Week 5

Objects development

Entities and process mappings

Test and deployment

Functional and Technical TestsManuals development and training

Rollout Monitoring and adjustments

Week 6

Assumptions: Client Sales and Logistics systems have open APIs to interface with; No custom developments other than ERP and Logistics interfaces; Compliance with Bettertech’s meeting schedules and information requirements.

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myTeam – Look and Feel

Web Portal

Mobile App

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myTeam – Multinational References