T he transitional year between the 20thCentury and the 21st Century was

appropriately one of forward-thinkingchange for Duncan Aviation. I will alwaysremember the year 2000 fondly because as acompany, Duncan Aviation made hugestrides in recognition and capacity, andreached a point that would have made myfather, Duncan Aviation founder DonaldDuncan, unbelievably proud.

The opening of the new Donald DuncanMaintenance, Modifications and Comple-tions Complex last November in Lincoln wasa highlight. Not only because it provides anadditional 123,000 square feet of hangar,shop and office space, but because namingthe state-of-the-art facility gave me a chanceto pay tribute to my father, whose character,charisma and legacy are still major compo-nents of Duncan Aviation’s fabric.

Donald would be most proud, however, of ourrecent recognition from FORTUNE maga-

Excellence, individuality and growth are not incompatible with Duncan Aviation’s foundation of

Doing the Right Thing

“We havealwaysbelieved that ouremployees are our topcompetitiveadvantage.”

– J. RobertDuncan

DUNCANAVIATION.COM 800.228.4277 1

zine listing us as #62 in their list of “the Top100 Companies to Work For in America.”This would excite him because it shows wehaven’t strayed from the solid, people-firstfoundation he built when he started DuncanAviation in 1956.

We have always believed that our employeesare our top competitive advantage. We knowthat if we continue to provide them withongoing education, the best tools and facili-ties, and an energetic, innovative and caringwork environment, they will continue to per-form excellent, high-quality work that theyare proud of—and, most importantly, havefun doing it.

This kind of work environment is special intoday’s world. Many customers comment onthe friendliness and positive energy theynotice while on-site at one of our facilities.We believe this environment is created byempowering employees and following tworules: treat everyone with respect, andalways do the right thing. This is somethingwe remember when working with everyone,whether they are employees, customers orvendors.

If you haven’t had a chance to experience theDuncan Aviation environment, please stopby. We would love to show you around.

J. Robert Duncan, Chairman

24 PERSONAL PARTS DEPARTMENTSave hundreds of hours a year searching for parts. MakeAVPAC your Personal Parts Department. And here’s a quickintroduction to the team.

2 NEWS BRIEFSBrief descriptions of some of the newsworthyevents happening at Duncan Aviation facilitiesnationwide.

1 THE CAPTAIN’S LOGRobert Duncan discusses the foundation ofDuncan Aviation — treating everyone withrespect and doing the right thing.

14 A PERSONAL PROFILEIn his own words, Gerry Riffle, Duncan AviationEngine Shop Manager, describes his career andthe continued success of Duncan Aviation.

10 RAPID RESPONSE SERVICEDuncan Aviation "on the road" — a profile of our RapidResponse teams and their capabilities.

16 INTERIOR CONVERSION KITDuncan Design has the answer for Citation III operatorssmitten by the look of the Citation VII interior.

18 DUNCAN AVIONICS CAN HANDLE ITDuncan Avionics is becoming a valuable resource for topquality avionics installations like those performed by theTeterboro team on a Falcon 50EX.

20 BUSY FLIGHT SCHEDULESDuncan Aviation’s electro-mechanical team can handle yourbusy schedule.

22 DUNCAN AVIATION HAS THEM`Tis the season for radar to be watching the skies closely, canyours? If not, our radar team can help.

12 GII — EQUIPPED FOR THE 21ST CENTURYTransforming this GII cockpit into a cutting-edge avionicssuite was no small task, but Duncan Aviation's installationand engineering teams were up to it.

A P U B L I C A T I O N O F

F E A T U R E S

D e p a r t m e n t s

Duncan Aviation-BTLBattle Creek, Michigan800.525.2376616.969.8400

www.DuncanAviation.com

Duncan Aviation-LNKLincoln, Nebraska

800.228.4277402.475.2611

4 FOLLOWING THE OPEN HOUSEThe Donald Duncan Modifications, Service and Completions Complex isthe newest of six hangar facilities at Duncan Aviation's Lincolnlocation. Construction of the facility began in September 1999 andaircraft rolled through the hangar doors in November 2000. The lastshop moved into the facility in January 2001.

8 INTELLI-CONFERENCE SYMPOSIUMDuncan Aviation is sponsoring an Intelli-Conference sympo-sium May 15-16 at the Battle Creek, Michigan, facility. Weprovide session details and registration information here.

15 FUEL TANK REPAIRSDuncan Aviation reviews the need for experienced techni-cians when repairing fuel tank leaks.

21 FORGING FORWARDJohn Noxon and Marty Lincoln have built a world-classaccessory shop.

23 A PROUD TRADITIONSteve Klassen and Kevin Miesbach plan for the future ofDuncan Aviation’s avionics/instrument and satellite shops.

17 BRIDGING THE GAP WITH I-DEASThe age-old gap between design and production is bridged byDuncan Design and I-DEAS.

19 LEARJET 35 TAWSMore than a mandate, class A TAWS delivers safety in a box.

ON THE COVERAaron Hilkemann, President, and J. RobertDuncan, Chairman, stand in one side of DuncanAviation’s new Modifications, Service &Completions Hangar.

DUNCAN AVIATION NEWSDUNCAN AVIATION NEWS

Duncan Aviation–Battle Creek NamedCitation 650 Authorized Service Center

Duncan Aviation and Cessna Aircraft Company recentlysigned an agreement designating Duncan Aviation–BattleCreek as a Cessna Citation 650-Series AuthorizedService Center.

The Battle Creek, Michigan, facility joins DuncanAviation’s Lincoln, Nebraska, facility in earning thisauthorization. Duncan Aviation is the only independentauthorized service center in the United States to receivethe designation, which allows Duncan Aviation to workwith Cessna 650 operators as the only authorized U.S.service center beyond the network of Cessna-ownedfacilities.

“Designation of Duncan Aviation–Battle Creek as aCessna Citation 650-Series Authorized Service Centercreates another convenient location for Citation 650 oper-ators to receive our nose-to-tail support services,” saysAaron Hilkemann, president of Duncan Aviation. “We areexcited about the announcement, and look forward tocontinuing our partnership with Cessna as we provide ourmutual customers with the best possible service.”

Citation maintenance is not new to Duncan Aviation. BothDuncan Aviation’s Battle Creek and Lincoln facilities havebeen Cessna 500-Series Authorized for many years.Each facility has the in-house capabilities and trained per-sonnel to perform major or minor Citation aircraft mainte-nance. Duncan Aviation is also experienced in extensiveairframe and structural repairs.

“Cessna could not be more pleased to build upon ourlong-time relationship with Duncan Aviation,” says RonChapman, Cessna Senior Vice President of CustomerService. “Over the past 27 years, Duncan Aviation hasconsistently provided world-class service to 500-Seriesoperators. The added 650-Series capabilities will clearlyprovide numerous benefits to the customers operating the350 Citation 650-Series aircraft worldwide.”

Peter Ginocchio Receives Third AnnualDuncan Aviation Excellence Award

Well-known industry executive Peter Ginocchio was rec-ognized for his 40 years of dedication to aviation when hereceived Duncan Aviation’s Third Annual DuncanExcellence award in November 2000.

Peter has been responsible for numerous leaps forward intechnical support, marketing and after-sales service foraircraft industry-wide. His contributions have helped raisethe level of service that operators and owners expect,which has improved the business community’s perceptionof the reliability and efficiency of private aircraft as asound business tool.

For example, Peter organized the first M&O session for abusiness jet in 1965. In the 1970s, he helped introducethe first manufacturer-developed computerized mainte-nance program for a business aircraft. And he worked dili-gently to refine the service and support systems for manyof the industry’s aircraft, including the original Falcon,Citation and Challenger.

Peter began his aviation career in 1956, serving as aStudent Engineer with Pan American World Airways. Hejoined business aviation in 1970 as the Director ofCustomer Service at Cessna and has since held positionswith Dassault and Canadair. Currently, Ginocchio sits onthe Board of Directors for Duncan Aviation.

The award recognizes an individual for significant commit-ment/leadership in business aviation and $2,500 is donat-ed in the recipient’s name to a favorite charity. Ginocchioselected the National Air & Space Museum. Past awardrecipients include William “Bill” Wagner (Chief Pilot ofTownsend Engineering and former Chairman of the NBAABoard of Directors) in 1998 and Albert Lee Ueltschi(Chairman and CEO of FlightSafety International) in 1999.

Galaxy Aerospace Renews ServiceRelationship with Duncan Aviation

In January, Galaxy Aerospace renewed an agreementwith Duncan Aviation under which both Duncan Aviation-Lincoln and Duncan Aviation-Battle Creek serve asAuthorized Service Centers for the full range of GalaxyAerospace-supported models.

The new agreement extends Duncan Aviation’s servicecenter status through September 2003 and adds theGalaxy intercontinental business jet to its service centerauthorizations. Duncan Aviation has a long history of sup-porting Westwind and Astra series jets and supplies allmajor interior components for the Astra SPX.

Duncan Aviation Completes First Step Toward Certification of Jetstar 731 RVSM

Duncan Aviation recently completed the first step in the RVSM certification process for theJetstar 731, which involved the installation and STC certification of highly sensitive IS&Saltimeter/air data units. In addition to the dual altimeter install, Duncan Aviation gainedanother approval by installing and certifying TCAS-4000 with MOPS 7 on the aircraft.

Duncan Aviation’s experience with Jetstar RVSM certification began in November of 2000with a Jetstar II. With this program, Duncan Aviation offers the solution for all Jetstar oper-ators to meet the current North Atlantic RVSM requirements as well as pending RVSMrequirements in the Western Waters (Bahamas and the Caribbean-November 2001),Europe (January 2002) and Canada (April 2002). Duncan Aviation offers RVSM solutionsfor several other airframes including the Falcon 20, Challenger 600, Astra and Astra SP.

“We are very excited about the potential of this program,” says Steve Elofson, an AvionicsMarketing Representative with Duncan Aviation. “This RVSM solution will allow Jetstaroperators to navigate at premium altitudes over the Atlantic Ocean and other regions ofthe globe which are or will soon be affected by RVSM mandates.”

Clark Gordon OnPAMA Exec Board

Clark Gordon, DuncanAviation’s NortheastRegional ServiceMarketing Manager, wasrecently elected to theExecutive Board ofDirectors for PAMA.

Clark became an activePAMA member in 1992and has 20 years of avia-tion experience. Hejoined Duncan Aviation in1990.

Mark GoertzenNamed Falcon Tech Rep forDuncan Aviation

Mark Goertzen wasrecently named FalconTechnical Representativefor Duncan Aviation. ADuncan Aviation employ-ee since 1978, Markjoins Ron Grose andKevin Bornhorst in pro-viding technical informa-tion about Falcon aircraftover the phone and inperson to customers andDuncan Aviation techni-cians. He also works withDassault engineers andtechnical specialists. Toreach Mark, call him at402.479.1511.

STC for CAS-67A TCAS II in Gulfstream IV

Duncan Aviation recently earned an STC and installed theHoneywell CAS-67A ACAS II/TCAS II in a Gulfstream IVpreviously equipped with the Honeywell SPZ-8000 EFIS.This certification provides another TCAS II installationoption for operators of SPZ-8000 EFIS-equipped G-IVs.

Duncan Aviation-Lincoln Opens New,Dedicated TurbopropMaintenance Facility

Duncan Aviation’s Lincolnfacility has maintained turbo-prop aircraft for years. Now,Lincoln joins our Kalamazoo,Michigan, facility with a dedi-cated hangar for work onBeech, Cessna and other tur-boprop aircraft. With twoshifts of FlightSafety and fac-tory-trained turboprop techni-cians, both full-serviceDuncan Aviation locations can reduce downtime whileinspecting or repairing your Cessna 425 & 441, Beech 90,100, 200, 300 & 350 aircraft and Pratt & Whitney PT6A orHoneywell TPE 331 engines. Both shops are full lineCessna Service Centers, can perform completions/modifi-cations and repair/overhaul major brands of propellers aswell as a large number of King Air accessories.

For more info about Duncan Aviation’s turboprop facility inLincoln, contact Tim Klenke or Andy Bajc at 800.228.4277or 402.475.2611. In Kalamazoo, contact Rich Jones, BillGehman or Rob Tate at 800.525.2376 or 877.403.5932.

2 NEWS BRIEFS DUNCANAVIATION.COM 800.228.4277 3

AVPAC AnnouncesDistributorship

AVPAC has taken thefirst step toward becom-ing a distribution organi-zation. The company isnow a stocking distributorfor PMA Products, Inc.,in North Carolina. PMA isa manufacturer ofreplacement parts for anumber of Piper applica-tions. They also produceparts for some of theBeech aircraft productlines and items scatteredover several airframeslike Cessnas andMooneys.

AVPAC is taking secondsteps, too, by talking withtwo other PMA'd manu-facturers. So look forfuture distributionannouncements.

4 FEATURE ARTICLE DUNCANAVIATION.COM 800.228.4277 5

Months of planning, evaluation, hard work and anticipation came to a close as aircraft and employees moved into Duncan Aviation’s newest facility. If you haven’t yet had a chance to

visit the Donald Duncan Modifications, Service and Completions Complex in Lincoln, Nebraska,spend some time with this article. We share photographs of some of the high points here.

Duncan Aviation puts final touches on hangar/shop complex

Following the Open House

Last November, the first aircraft rolledthrough the doors of Duncan Aviation’s

new 123,000-square-foot service complex inLincoln, Nebraska. Consisting of twoChallengers, two Falcons, two Hawkers, anAstra SPX, a Learjet and a Gulfstream, thisinitial group was the first to experience the$14 million facility.

The Donald Duncan Modifications, Serviceand Completions Complex was dedicated atan Open House and Intelli-ConferenceSymposium in early November last year.Although the hangar portion of the facilityhad received an occupancy permit at thattime, the last shop didn’t move into theirnew space until January.

The facility provides 60,000 square feet ofadditional hangar space and 63,000 squarefeet of expanded workshop space for the

Finish, Cabinet, Sheetmetal, Completions,Upholstery and Systems/Engineeringdepartments.

“Much planning and needs evaluation wentinto the construction of this facility,” saysAaron Hilkemann, President of DuncanAviation. “Technicians and team leaderstook active roles in determining space alloca-tion, efficiencies and shop locations in aneffort to ensure improved project throughputwhile decreasing downtimes and providingthe best work environments for all involved.”

We are proud of our new facility and want toshare a photograph tour of the highlightshere. If you’re really interested in checkingout the innovative environment, however,we encourage you to drop by our Lincolnfacility sometime. We’d be happy to show youaround.

The Donald DuncanModifications, Serviceand CompletionsComplex is the newestof six hangar facilitiesat Duncan Aviation’sLincoln location.Construction of thefacility began inSeptember 1999 andairplanes rolledthrough the doors inNovember 2000. Thelast workshop movedinto the facility inJanuary 2001. All ofthe shops relocated tothe new facility real-ized an increase inspace. The UpholsteryShop shown here, forexample, is more thandouble its previoussize.

The 60,000 square feet of hangar space is divided into two bays of 35,000 square feet and 25,000 square feet. The bi-parting,bottom-rolling, sliding hangar doors allow the entire bank of doors to be placed anywhere along the hangar opening. And theyopen to 28 feet high and 280 feet wide—large enough to allow easy entry for the largest business class aircraft. Inside, thework environment is made comfortable with a radiant-heated hangar floor, overhead cranes and “power pits.”

Facts About the New Complex

The facility has 60,000 square feet ofhangar space and 63,000 square feetof office and workshop space in athree-level structure. Shops located inthe new complex include Finish,Cabinet, Sheetmetal, Completions,Upholstery, Avionics Wiring,Installations and Systems/EngineeringDesign. Highlights of the remainingspace include an industrial freight ele-vator servicing all floors as well as thehangar, a shipping/receiving dock, anexercise center and customer officeswith desks, phones and data links tomake customer time at DuncanAviation more productive. The facilitywas designed with extensive use ofglass in office and shop areas to pro-vide as much natural light as possible.

Buried tunnels bring compressed air, electrical power and computer/tele-phone wiring to the aircraft and workstations via the “power pits.” Eachaircraft utilizes a junction cart (seen here in yellow) that provides electri-cal and air manifolds for multiple technician use.

DUNCANAVIATION.COM 800.228.4277 76 FEATURE ARTICLE

FINISH SHOPThe Finish Shop was designed for a constant-flow work process. It includes a large prep andsanding room, two custom-designed down-draft spray booths with environmental sys-tems that control temperature, pressure andhumidity. The shop also includes a dust-freecuring room, a polish room for the high-build,high-gloss finish Duncan Aviation in known toprovide and a segregated final assembly areafeaturing a dedicated silkscreen room forlabeling.

CABINET SHOP The new Cabinet Shop is divided into three areas. The largest area hous-es teams that design and construct our traditional custom cabinets andaircraft furniture. Another area is dedicated to construction of cabinetsand furniture for our OEM customers. The third area is for machinery andtooling, including the computerized cutting machine pictured on theopposite page.

AVIONICS WIRING AND INSTALLATION SHOPThe Avionics Wiring and Installation Shop features a 100-foot wiringbench (shown here) that you simply have to see to appreciate, as well asa custom-designed pegboard system that allows our wiring teams tocustom-weave harnesses to each individual aircraft application. Thisensures the cleanest looking (and easiest to maintain) wiring bundles inthe industry. Also housed in this shop is the panel engraving machinesand workstations for fabrication and testing of customized circuit break-er panels, junction and relay boxes and electronic modules.

SHEETMETAL/FABRICATION SHOPThe Sheetmetal Shop provides plenty of workspace for sheetmetalexperts to work with aluminum and stainless steel. This shop integratesall structural work for modifications as well as airframe and is home toour Fabrication Team (formerly known as the PMA team). This groupmakes PMA’d kits for aircraft installation including APU kits, baggagecompartments and specialty interior parts like cup holders, water tanksand mounting brackets. Sheetmetal and structural repairs are performedhere as well. These include skin sections, airframe structural members,floorboards, cowlings, flaps and gear doors.

COMPLETIONS SHOPThe Completions Shop boasts a layout perfectfor our processes with dedicated benches foractivities like carpet cutting, panel modifica-tions and covering, mold making and fabricglue application. It has three separate glue andpaint booths and lots of premium storagespace.

UPHOLSTERY SHOPThe Upholstery Shop features several large layout tables with newsewing machines capable of performing at the precision our craftrequires, such as French stitching, hidden seams and perfect pleats.Skylights contribute to the perfect environment for true-color matchingof leathers, fabrics and matching painted materials.

The new Systems/Engineering area isadjacent to shops and the hangars tofacilitate the system designers and engi-neers in their support of technicians andhelp achieve fast and efficient communi-cation across departments. Their newlocation is more than twice the size oftheir previous area.

As you enter this office environment, youwill be greeted by Becky Showalter andone of the most unique pieces of officefurniture you’ve ever seen. A product ofthe ingenuity, skill and expertise atDuncan Aviation, Becky’s desk wasdesigned in-house by Duncan Designand constructed by our Cabinet,Fabrication and Finish shops.

One of the highlights of the facility is theFitness Room located in the northeastcorner of the lower level. Open to cus-tomers, employees and spouses, thelarge room includes the following com-mercial-grade fitness equipment: threetreadmills, two elliptical trainers, tworecumbent cycles, eleven stations featur-ing selectorized circuit training pieces ofequipment, a complete leg press that isplate loading, a plate-loading Smithmachine, a cable crossover, dumbbellsfrom five to 75 pounds, two flat/inclinebenches and a stretching area.Televisions are swivel-mounted from theceiling and locker rooms with showersare located nearby.

Arguably the most exciting area within the Cabinet Shop is the large, state-of-the-art machine and tool room that houses all manner of cutting, shap-ing, sanding and planing tools. Among the machines and tools locatedhere is our brand new CNC—Computer Numeric Controlled—cuttingmachine that provides EXACT measurements and cuts CNC-programmedpieces, giving us the capability to make high-quality, repeatable cuts.

FABRICATION TEAM WORKConstructing APU kits is one of the detailedmanufacturing tasks of Duncan Aviation'sFabrication Team.

CABINET SHOP CRAFTSMANSHIP Duncan Aviation's team of skilled cabinet mak-ers create beautiful, functional and uniquepieces for a myriad of uses in business classaircraft.

Duncan Aviation President Aaron Hilkemann(left), Chairman Robert Duncan (middle) andTeam Leader Marvin Kadavy discuss currentprojects in the new hangar.

DUNCANAVIATION.COM 800.228.4277 98 DUNCAN AVIATION INTELLI-CONFERENCE

Duncan Aviation plans spring symposium

INTELLI-CONFERENCEDuncan Aviation is sponsoring an

INTELLI-CONFERENCE symposium May15-16 at the Battle Creek, Michigan, facility.

A natural extension of our popular DUNCAN

INTELLIGENCE newsletters (airframe-specificfax or e-mail newsletters that provide tips oneverything from daily maintenance to plan-ning major projects), our INTELLI-CONFERENCE symposiums provide operatorswith a chance to discuss aviation issues withknowledgeable industry professionals in aforum that facilitates the sharing of knowl-edge between Duncan Aviation technicalexperts, our business partners and cus-tomers.

The event is modeled after several successfulsymposiums held at Duncan Aviation loca-tions over the past few years. It will be verysimilar to an INTELLI-CONFERENCE and OpenHouse event held at Duncan Aviation’sLincoln, Nebraska, facility in November.Coinciding with the grand opening of ournewest structure, the 123,000-square-footDonald Duncan Hangar, the INTELLI-CONFERENCE in Lincoln drew more than 120attendees. Their feedback regarding sessiontopics and material was very positive. So inresponse to customer requests, we are pro-viding updated information on many of thesame topics in Battle Creek.

Class and workshop sessions will start onthe afternoon of Tuesday, May 15, and con-tinue all day Wednesday, May 16. Tuesdaysessions will be held at the McCamly PlazaHotel in downtown Battle Creek. Wednesdaysessions will take place at the DuncanAviation facility.

To reserve your space at this INTELLI-CONFERENCE, log on to the Duncan AviationInternet registration site atwww.DuncanAviation.com /Conference andselect the sessions you wish to attend. Or call800.525.2376, ext. 8777 to register by phone.

In addition to registering with Duncan, youmay wish to take advantage of a block of dis-counted rooms we have reserved at theMcCamly Plaza Hotel by calling888.622.2659 and mentioning the DuncanAviation INTELLI-CONFERENCE symposium.

We hope to see you there! *

The titles and descriptions of sessions tobe presented at this spring’s INTELLI-CONFERENCE in Battle Creek follow.

Aging Aircraft Issues **This class discusses issues that can affectthe maintenance of older aircraft:Corrosion, corrosion prevention, fatigue,cracking, brittle wiring, sealant problemsand declining parts & engineering support.

Aircraft Acquisition/Market OverviewAircraft acquisition specialists explain the10 steps of aircraft acquisition and whyusing an acquisition service may be thebest option when locating your next air-craft. An overview of the current marketwill be included.

APU Troubleshooting **Duncan Aviation APU experts provide tipson troubleshooting your APU unit.

AvionicsPart 1: Phone systems/SatCom & RVSMNew avionics technology focusing onSatCom/phone systems & RVSM will bediscussed by experts in an open forum. Part 2: Flat panels & TAWS/EGPWSNew avionics technology focusing on flatpanel displays, TAWS and EGPWS will bediscussed by experts in an open forum.

Planning Large Completions &Maintenance ProjectsExperts discuss pre-planning and manag-ing large projects and how to request andcompare RFQs, quoted materials, finishand quality.

FAA / Certification Update **A panel of Duncan Aviation experts dis-cusses current regulations and certificationissues that directly impact corporate oper-ators.

Human Factors — Maintenance *Presented by FlightSafety InternationalThis class discusses how you can reduceexposure to human error through effectiveuse of maintenance resource manage-ment. It addresses situational awareness,error chain recognition and the importantrole maintenance personnel play in theday-to-day operation of any aviationdepartment.

Human Factors — Crew *Presented by FlightSafety InternationalThis class discusses how you can reduceexposure to human error through effectiveuse of crew management skills. It address-es situational awareness and error chainrecognition.

TFE731 Troubleshooting *A practical guide to troubleshootingTFE731 problems including computer tripsto manual mode, engine oscillations, throt-tle splits, oil system problems, startingproblems and low performance.

Register for the conference by calling800.525.2376, extension 8777, or loggingon to our INTELLI-CONFERENCE Internet reg-istration page at www.DuncanAviation.com/Conference.

* = Class approved for IA certification credit ** IA certification approval is pending

Session DescriptionsSpring INTELLI-CONFERENCESchedule

Location:McCamly PlazaHotel and DuncanAviation in BattleCreek, Michigan

TuesdayMay 15 (McCamly Plaza)

11 a.m.-12:30 p.m.Registration12:30-1:30 p.m.Kick-Off Lunch1:45-3:10 p.m.Session One 3:10-3:30 p.m.Break3:30-5 p.m.

Session Two6 p.m.

Dinner event atKellogg’s CerealCity, USA in down-town Battle Creek

WednesdayMay 16th (Duncan Aviation)

7:30-8:15 a.m.Breakfast8:25 a.m.Buses Leave forDuncan Aviation8:45-10:10 a.m.Session One10:10-10:30 a.m.Break10:30 a.m.-NoonSession TwoNoon-1:30 p.m.Lunch & FacilityTour1:30-5 p.m.AfternoonWorkshops

Guests mingle duringthe dinner OpenHouse event at thelast Duncan AviationINTELLI-CONFERENCE inNovember 2000.

At our last INTELLI-CONFERENCE event inNovember, DuncanAviation-Lincoln COOMark Matthes showsoff some of our cabi-netry and finish prod-ucts. The NovemberIN T E L L I -CO N F E R E N C Esymposium had 120attendees from acrossNorth America.

10 AIRFRAME ENGINE DUNCANAVIATION.COM 800.228.4277 11

When and where you need it... Duncan Aviation provides

Rapid Response Service

Over the years Duncan Aviation has beenrecognized many times as the best

maintenance facility in the industry. Thisreputation is due in part to our great team ofexperienced technicians and our ability tosuccessfully plan and accomplish scheduledairframe and engine work for our customers.

Unfortunately, even with high-quality main-tenance, operators experience unscheduledproblems from time to time. These unpre-dictable problems sometimes occur awayfrom a capable maintenance facility. Whenthis happens, our customers call and ask usto send help. We responded as quickly aspossible but with heavy demand for mainte-nance services, quick response was difficultat times.

"Road Trips" require mature technicianswith proper training and experience on thedisabled aircraft plus the resourcefulness toknow who in the industry to call for parts

and solutions regardless of the time of day orthe day of the week. Of course, these are thesame technicians who are already very valu-able (and busy) performing quality, sched-uled maintenance in our shops. Since both"rescue missions" and scheduled work areimportant to us (and our customers), wehave bolstered our rapid response capabilityso that we can respond quickly to unsched-uled needs and stay on schedule withplanned events.

In response to this growing demand, we cre-ated several Rapid Response teams consist-ing of talented technicians who are ready totravel on short notice to any location formaintenance or repair. We have engine andairframe teams that operate out of both ourLincoln and Battle Creek locations. To pro-vide even quicker response time, we recentlyadded an engine team in the Dallas area.

Together, these teams make four to six tripseach week. The teams are made up oftrained, experienced technicians who areready to travel on short notice to any locationfor maintenance or repair. Special tooling ispacked and ready to go as needed. Our teamshave airframe expertise on the Falcon,Hawker, Lear, Citation, Astra, Westwind,Challenger, Gulfstream, and King Air mod-els. We also have expertise on JT15D,TFE731 and CF34 engines. If an AOG aris-es, we are ready to respond 24 hours a dayand will travel anywhere, including interna-tional locations.

Duncan Aviation's Rapid Response teamsare another commitment we make to keepour customers flying. Please contact any ofthe individuals listed here for additionalinformation. *

David Cordova andRyan Staggs, DuncanAviation Rapid Res-ponse Team tech-nicians, downloadinformation after afive-point run.

When You Need Rapid Response, Who Are You Going to Call?

Airframe - Lincoln, NebraskaTim Garity, Technical Representative, heads up the Lincoln Airframe Rapid Responseteam. The Lincoln airframe team consists of five members and performs everything fromroutine inspections to damage estimates and repairs. Specialties include the airframemodels of Lear, Citation, Hawker, Astra, Westwind, Gulfstream and Falcon. Team mem-bers completed more than 50 jobs in 2000.

Contact InformationEmergency calls to Tim Garity: 402.479.1546; 800.228.4277; cell 402.429.0368Scheduled Maintenance calls to sales department: 800.228.4277 or 402.475.2611

Engine - Lincoln, NebraskaJoe Stokey, Engine Shop Supervisor, manages the busy schedule for the TFE731 andCF34 engine Rapid Response team. Requests for this team have increased over 50% inthe last two years. Statistics are impressive. In 2000, 29 technicians completed nearly100 road trips in locations from Denver to Egypt and many points in-between. This teamaveraged eight trips per month in 2000.

Contact InformationEmergency calls to Joe Stokey: 402.479.4283; 800.228.4277; cell 402.525.0622Scheduled Maintenance calls to Jon Dodson: 402.479.4250 or 800.228.4277

Airframe/Engine - Battle Creek, Michigan The Airframe Department administers Rapid Response requests at our Battle Creek loca-tion. Technicians in Battle Creek are available for Hawkers, Falcons, Citations,Gulfstreams, Astras, and Westwinds. Engine technicians are also available for JT15Dengines. Technicians travel two to three times per week for such items as accident recov-eries, scheduled maintenance assistance, or for more critical situations. Many night,weekend and holidays hours are involved for these technicians in situations when timinghas been critical. This program enjoys the full support of these technicians who see rapidresponse capabilities as a key to the overall success of the entire program.

Contact InformationEmergency calls to Airframe Service On-Call: 800.525-2376Scheduled Maintenance calls to sales department: 616.969-8400 or 800.525.2376

Engine - Dallas, TexasOur newest Rapid Response team is located in the Dallas/Fort Worth area. DuncanAviation is pleased to welcome Jan Miller and his team. Their specialty is the trou-bleshooting and repair of TFE731 engines. Their office near the Dallas/Fort Worth airportmeans a technician can be on a flight and in your hangar within hours (or even minutes)of your call. Jan Miller's 42 years of aviation experience make him a valuable asset toDuncan Aviation and our TFE731 customers.

Contact InformationEmergency calls to Jan Miller: 214.902.1968 or cell 214.926.8808Scheduled Maintenance calls to Jon Dodson: 402.479.4250 or 800.228.4277

Engine - Denver, ColoradoAnother Rapid Response team for TFE731 engines is currently being formed in Denver.Although in the beginning stages, interest has already been high. Stayed tuned to futureDuncan Debriefs for more details.

The Engine RapidResponse Team fromLincoln has seen aSignificantincrease in activi-ty over the last fewyears. Here are someinteresting statis-tics from 2000:

Total Trips = 97

Total Number ofPeople Sent = 121

Trips Outside theUnited States = 7

Trips Overseas = 4

Average Trips perMonth = 8

Most Trips in OneMonth = 11

12 COMPLETIONS MODIFICATIONS DUNCANAVIATION.COM 800.228.4277 13

What does it take to bring a 30-year old Gulfstream II/III flightdeck into the 21stCentury? The Collins FDS-2000 was the answer for this GII recently completed at our

Battle Creek facility. Safety and simplicity were two major goals attained with this unprecedented GII transformation which combined the cutting-edge avionics suite withlarge, easy-to-read LCD displays to minimize cockpit clutter, maximize crew efficiency andequip this Gulfstream II for the 21st century.

The centerpiece of this installation was the Collins Proline 21 Continuum FDS-2000. It wasselected for its ability to bring the latest technology such as TAWS and CNS/ATM to the GIIcockpit and incorporate attitude, heading, flight director guidance and other features notavailable on electromechanical instruments. This information is displayed on four sharp and bright five-inch LCDs which are lighter,use less power and are easier to read under direct sunlight than theCRTs they replaced. For more photos and details, visit:www.DuncanAviation.com/more/GIIFDS2000. *

I would like to thank the entire BTL crew for the outstanding job in completing this very challenging project. After several months of operation, I am happyto report nothing but glowing passenger comments on theinterior refurbishment. The Collins/Universal avionicspackage is performing as advertised and my flight crewsand I continue to be amazed and impressed with the

enhanced precision, safety and awareness this installation offers. I also thoroughly enjoyed Duncan Aviation’s friendly, motivated, professionaland competent workforce. Our experience at your facility was truly pleasant and we look forward toreturning this summer for the Collins enhancementsto the FDS-2000.

— Robert P. Larson, Chief Pilot of this GII

For more photos and details about this project, visit: www.DuncanAviation.com/more/GIIFDS2000.html

Other GII/III Options Available at Duncan Aviation• Winglets • APU Upgrade• Insulation Packages • Interior Upgrades• Fiber Optic Lighting • Hush Kits• Cabinetry Upgrades • Cabin Reconfiguration• Collins MFD-2000 • Entertainment Systems

Today, this GII is one of the mostadvanced avionicssuites in service.

New STCs• Collins FDS-2000.• Collins TCAS-4000.• Universal TAWS w/MFD-640.• Dual Collins AHS-3000A

solid state AHRS.

What it Took• Removal of three

generations of avionicswiring which filled threelarge drums — a totalweight savings of over100 pounds!

• Installation of Aero I Satcom.• Design and fabrication of a new radio rack

to house the smaller equipment.• Development of four new STCs.• Complete interior refurbishment.• Strategic engineering teamwork between

Duncan Aviation and Rockwell Collins.• Twenty-four hour technician and engineer support.

Other Installs in this GII• Dual RTU-4210 Radio Tuning Units.• Triple VHF-22D Communication Radios.• Dual Collins VIR-32 Navigation Radios.• Dual Collins DME-42s.• Universal TT-5000 Aero I Satcom.• Honeywell Primus 880 Weather Radar.• BFGoodrich GH-3000 Electronic

Standby Indicator.• Securaplane XL-500 emergency

power supply.• Airshow 400.

GGeerrrryy''ss IImmpprreessssiivveeCCaarreeeerr2001 begins Gerry’s41st year in aviation.

His careerAccomplishmentsinclude:

º 20 years as a technician

º 2 years as an aviation instructor

º 18.5 years as a manager

14 AIRFRAME ENGINE

A PPeersonal PPeerspeectivee bby Only experienced, well-trained technicians should perform

Fuel Tank RepairsF uel leaks are inevitable for operators of

business aircraft. Sooner or later, everyaircraft develops leaks. Most start small;they’re a nuisance that can be managed bykeeping low fuel loads when the aircraft isnot flying. Small leaks develop into largerleaks, though, and eventually requirerepairs and resealing.

When it is time to repair leaks, you need tobe picky about who performs the work.Repairs attempted by inexperienced techni-cians often produce more leaks than they fix,creating bigger problems, more expense andlonger downtimes. Errors range from incom-plete preparation to misapplied sealant, mis-drilled holes to improper mounting boltinstalls. Poor workmanship can also causestructural damage to the aircraft.

For more than five years, Duncan Aviationhas dedicated an entire team of techniciansto focus only on fuel tank repairs. The 13-member team performs fuel tank repairs forall the major business aircraft flying today.Since this team is dedicated to fuel tankrepair, they have seen and fixed a wide vari-ety of leaks and tank problems. Led by TeamLeader Marvin Kadavy, the technicianswork strictly “by the book” to do the workright the first time.

All repairs at Duncan Aviation are per-formed according to manufacturers’ stan-dards, and are clearly documented. In fact,we are often complimented on our precisionand detail when mapping leak locations.

Fuel tank work sometimes uncovers corro-sion or other structural problems notaddressed in repair manuals. In these cases,

Duncan Aviation’s airframe-specific techni-cal specialists help the fuel tank team byworking with the OEM engineering staff todevelop a repair scheme. The engineers layout how the repair will be accomplished andour fuel team carries it out exactly as direct-ed. If structural repairs are required, ourcomprehensive, in-house structural repairteam assists Marvin’s group.

An ideal time to address fuel leaks is duringa major inspection when the aircraft is out ofservice and opened for maintenance. That’sthe best time to top off the tanks and per-form a leak check because fixing leaks at thistime reduces downtime and expense.

Fuel leaks are a fact of life. When consider-ing a service center for your fuel tank work,select a facility that has the experience andexpertise to do the job correctly the firsttime. For additional information regardingthe capabilities of Duncan Aviation’s fueltank team, please call our airframe salesdepartment at 800.228.4277 and request afuel tank leak check during your aircraft’snext major inspection. *

Another criticaltime for a leakcheck is prior toaircraft painting.Leaks can causefresh paint to separate from thesurface, giving theleaking areas a“fish eye” appearance. Having the opportunity to work for Duncan

Aviation is the highlight of my career. Besidesbeing in aviation, the things most important tome are empowerment and working with ethi-cal, hard-working, visionary people who havea mission. I want to be recognized for myefforts. I want to know what the companyobjectives are —and reminded of them often.The highlights at Duncan Aviation are the cul-ture, the vision, the way it is structured andthe organization; all of these things are pos-sible because of its people.

In December 2001, I will graduate fromConcordia University with a bachelor'sdegree in Business Management. This haslong been my goal, and I consider it to be ahigh point of my life. I have strived to set anexample for our daughters and the employ-ees I have coached over the years. I havestressed to many how important an educa-tion is and that it cannot be taken away,regardless of the circumstances.

I was third in a family of five boys and threegirls reared on a small farm in the mountainsof West Virginia. My father was a farmer andcarpenter; my mother managed our home.They worked hard and we children had towork hard also. Growing up in the 1940's wasnot easy but we were loved, coached, sup-ported and urged to develop goals–my par-ents constantly encouraged us to reach forthose goals. Believe me, with eight siblingscompetition was second nature!

I knew from a young age that I wanted to dosomething that would have me around air-craft. I would watch them fly overhead andwas fascinated, so as soon as I turned 17, Ileft school and joined the U.S. Air Force. I didmy basic training in San Antonio, Texas, andwas sent to Chanute Air Force Base in Illinoisfor more training. Shortly after I was sent toLakenheath Air Force Base in England for 3½ years. I traveled throughout Europe andAfrica working on jet engines. The Air Forcegave me valuable jet engine training thatstarted my career in aviation. I still enjoy avi-ation even after 40 years.

I married my wife, Judy, on September 10,1966. She and I have been friends since thefirst grade. We have three daughters: Leah,Pam and Lisa, and four grandchildren:Jennie-12, Haley-9, Zach-8 and Jordon-5.

In the early days of my career, aviationcareers were not stable. If a job ended, yousometimes had to move to another state tofind another one; that occurred to us severaltimes. After I left the Air Force in 1964, I trav-eled to Dallas and worked for DallasAirmotive, an overhauler of aircraft enginesfor a short time. I then went to Washington,D.C., where I worked on the PresidentialFleet at Andrews Air Force Base. Challengesdid not come with the government job, so Ireturned to Dallas where I worked for DallasAirmotive again, Riteway Airmotive and K-CAviation. I worked for a short time for TexasAero Tech, an aviation school in Dallasinstructing jet engine maintenance, welding,sheetmetal, wood, dope, fabric and paint. Ithen worked for K-C Aviation for 15 years. In1999 I accepted a position with DuncanAviation.

Jason Walker, FuelSystem Specialist,performs a "tank &plank" on a JetStar.

Gerry RRifflle

Design and production, like opposite ends of a magnet, are completely different, yetrequire the other to function. Constantly changing, design is a circular path always

striving for better form and function. Conversely, production is a consistent and straight lineof processes which are often inefficient in the face of change. Yet without the other, neithersucceeds.

The design/production relationship is evident in our industry and especially to Duncan Design. Today’s business jet traveler is acutely aware of the latest design trends and is eager to implementthem in their existing aircraft interiors. Duncan Design meets thisneed using CAD/CAM software such as I-DEAS to design, patternand test assemblies virtually — ensuring fit, function and integrationlong before the assembly exists in the “real world!” This bypasses theprevious process which required design and production to begin atground zero and required expensive testing, material waste anddowntime.

One key to successfully pre-planning any aircraft interior retrofit is reducing variables. CAD/CAM software is an almost magical aid inthis process, enabling Duncan Design to visualize, develop and

present details that are difficult orimpossible to analyze without investing valuable labor hours andmaterials constructing the piece.

In addition to its advantages for design, CAD/CAM softwaretranslates the virtual models into instructions for precisecomputer driven routers. These routers minimize wastedmaterial and ensure the finished piece will exactly match thecomputer modeled and tested piece. This process enablesDuncan Design to use repeatable, standard assemblies to create custom interiors in addition to the entirely customassemblies for which they are known. *

16 DUNCAN DESIGN COMPLETIONS DUNCANAVIATION.COM 800.228.4277 17

Citation III to CitationVII

Interior Conversion KitThe year was 1976. Close Encounters was a box-office smash. Apple Computer sold its firstApple I. Barry Manilow crooned “I Write TheSongs” to the top spot on the charts. And theCitation III was introduced at NBAA as Cessna’sanswer to the North American Sabreliner,Hawker’s Siddeley and Dassault’s Falcon 20.Though the Citation III was one of the mostambitiously designed mid-sized jets of its time,industry trends at the turn of the millenniuminspired Cessna to update the interior cabindesign of the Citation III and rename it theCitation VII. Since the introduction of theCitation VII, Citation III operators have sought torevamp their interior to the modern look of theCitation VII. Duncan Design has met this needwith the design of a beautiful, high qualityCitation III to Citation VII interior conversion kit.More than an aesthetic addition to the CitationIII, the kit is suprisingly maintenance friendly; atrait which will help keep the interior immaculatefor years to come.

• Left-hand galley• Right-hand closet• One-piece window panels• PSU panels• Accordian window shades• Custom drinkrail• Executive seats and divan

• Vanity cabinet• Split aft lavatory bulkhead• ALC lighting• AirShow 400• Custom entertainment packages

with flatscreen monitors• Custom high-gloss veneer

The Duncan Design Citation III to Citation VII interior conversionpackage accommodates any of these Citation VII style options:

Duncan Design created many components ofthe Citation III to Citation VII interior conversionkit using I-DEAS. In addition to customassemblies, this software allows the team todesign and fit every assembly before it exists inthe “real world,” keeping labor, material anddowntime to a minimum.

Design and Production

Bridging the Gap with I-DEAS

18 SATELLITE SHOPS DUNCAN AVIONICS DUNCANAVIATION.COM 800.228.4277 19

Teterboro satellite shop updates a Falcon 50EX

Duncan Avionics Can Handle It

Operator Request

Radio packagefor European

operations

Duncan Avionics Solution

Removed, upgraded, tested and reinstalled affected COMM transceivers and RTUs and installed newCollins VHF-422 COMM transceiver as backup. Affected COMMs (number one and number two) andRTUs (number one and two) were serviced by Duncan Aviation’s avionics line in LNK.

For domestic calls, a Magnastar C-2000 Airborne telephone with two cabin handsets and a cockpit hand-set was installed. For international calls, a Universal Avionics TT-5000 Aero-I SatCom was installed andinterfaced with the Magnastar system. This allows callers to use the same Magnastar handsets to accessboth systems.

Installed a new Collins AHS-3000 solid state AHRS (attitude/heading reference system). In addition, theBFGoodrich GH-3000 standby Electronic/Attitude/Altitude/Airspeed instrument was installed to providesafety in the event of total power failure. This system was installed and certified by Duncan Aviation’s in-house engineering/certification team in LNK.

Installed a complete Audio International Cabin Entertainment system. In addition to the new entertainment,a new Airshow Network was installed and interfaced with the new telephone systems for complete cover-age. Headphone panels deliver audio from the selected source (DVD, CD and Airshow). An AudioInternational DVD was added to complete the new system.

Installed a new Honeywell Mk V EGPWS which displays on the EFIS MFD. This system exceeds all FAATAWS specifications and was installed and certified using an existing Duncan Aviation Supplemental TypeCertificate. A second Collins ALT-55B Radar Altimeter was also installed for even more safety.

Telephone service fordomestic and

international travel(cockpit and cabin)

TAWS for safety andmandate satisfaction

(see article on page 19)

Backup AttitudeReference System for

safety during totalpower failure

Cabin Entertainment

System

Many DuncanAviation customersare aware of theaccurate trouble-shooting and avionicrepairs available atour satellite shops.An increasing number of our customers are nowutilizing the installa-tion capabilities ofDuncan Avionics.These are the detailsof a notable Falcon50EX project recentlycompleted by TerryMarkovich andhis talented team atDuncan Avionics inTeterboro, NJ. *

I know Duncan Avionicscan handle troubleshoot-ing, but I am ready for amajor installation. Can theyhandle it?Yes, Duncan Avionics is very able to diagnose andrepair failing systems, order replacement componentsand repair units. In addition, many Duncan Avionicsshops regularly perform equipment installations suchas flight management systems, telephones, SatComs,TCAS, EGPWS and multi-function displays.

What about service and support? Will I get thesame quality at my local Duncan Avionics shop asin BTL or LNK?Absolutely! Most of the staff at Duncan Avionics shopsbegan their career with Duncan Aviation in LNK orBTL. Proven performance and a desire to relocatemade a move to a satellite shop a natural career progression. In addition, each Duncan Avionics shopaccesses the same information available to the teamsin LNK and BTL. The general work history and detailedwiring diagrams are accessible on the shared network.This exchange makes your install more efficient, nomatter which shop you choose. In addition, each satellite is backed with the engineering support available at the BTL and LNK facilities — including anever-growing list of STCs.

What about scheduling? Every place I call has along wait. Can Duncan Avionics get me in soonerthan later?Yes! Duncan Avionics specializes in avionics installs.This means they turn aircraft quickly by not limitingtheir projects to large, multi-shop jobs. Plain and sim-ple, if you are ready for an avionics only installation,Duncan Avionics is ready for you. *

DuncanAviationSatelliteShops

FAQsAs the deadline for TAWS (Terrain Awareness and Warning System)approaches, an increasing number of operators are realizing theincredible safety benefits of TAWS. More than an upcoming mandate, TAWS is an advanced computer unit that adds anotherlevel of safety to the low altitude flight regime reducing the potential

for CFIT (ControlledFlight Into Terrain)accidents. A recentproject we are exceptionally excitedabout is the TAWSinstallation and certification in aLearjet 35A.

Universal TAWS waschosen for this project because of itswide range of

interface capabilities in the Learjet 35. Though the Universal TAWShad never been installed in a Learjet 35, Duncan Aviation’s DER andengineering teams added to their growing list of TAWS and EGPWSSTCs by earning one for the Learjet 35/Universal TAWS installation.

In addition to installing TAWS, this operator wanted all the crucialdisplay information available to the flight crew in one central location. Meeting the challenge, Duncan Aviation's engineeringteams once again worked their magic with a wiring scheme designwhich allows Turbulence Detection Radar, Honeywell TCAS II, UNSTAWS and UNS-1C FMS moving map to interface and display on anewly installed Universal MFD-640 Multi-Function Display.

In addition to the Learjet 35 TAWS STC, Duncan Aviation’s UNS TAWS STC list (Challenger600 series, Gulfstream II, Gulfstream III, Falcon 50 and Citation 560 aircraft) combines withour STC list for the Honeywell EGPWS to offer a solution for nearly every airframe.

Do you have TAWS questions? If so, you're not alone! Everyday Duncan Aviation's TAWSexperts field TAWS questions, and now we have compiled all the answers in one convenientplace. Straight Talk About TAWS is a brand new booklet that delivers straight answers toquestions about the TAWS mandate, how it will impact you and details about the amazingcapabilities of these magical boxes. Call today to request your free copy of StraightTalk About TAWS. *

Safety in a box

Learjet 35 TAWS

Our TAWS STC covers the Lear 30 series(except the 31A).

DUNCANAVIATION.COM 800.228.4277 21

Innovative leadership and teamwork keep Duncan Aviation’sAccessory & Propeller Shop

Forging ForwardJohn Noxon and Marty Lincoln are the

consummate professionals of DuncanAviation's Accessory & Propeller Shop. Johnhas been involved in the aviation industryfor 25 years and is a fixture in DuncanAviation's components area. His experienceencompasses a wide range of components,but his leadership skills are even moreimpressive. John has been the Director ofTechnical Services, the founding manager ofour Denver satellite facility and, mostrecently, the Manager of Duncan Aviation'sfast-growing Accessory Shop. John has apassion for customer service, and it shows ineverything he does.

Marty is a 16-year Duncan Aviation veteran.He has held many hats of responsibility dur-ing his tenure in the Accessory Shop includ-ing Prop Shop Leadman, Shop Coordinator,Team Leader II and currently ShopSupervisor. On his own time, he loves towork on specialty projects like P-51Mustangs, B-29 Bombers, even the occasion-al Piaggio P-180 Avanti. Marty believes thatthe primary reason for Duncan Aviation's

success is the high level of customer commit-ment exhibited by every employee. "Not nec-essarily a 'the customer is always right' atti-tude, but rather a culture that makes thecustomer a partner in our mission to providethe highest quality of service at a fair price,"Marty says.

The men view the future similarly. One ofthe ways Duncan Aviation's Accessory &Propeller shop has been successful is by pick-ing an airframe, then working diligently toadd capabilities for it. This process hashelped raise the level of capabilities forLearjets, Hawkers, Citations and severalother airframes. The newest airframe on theaccessory list is Falcon. And while Falconsare the focus, capabilities for Challengerswill also be increased in 2001.

Equipment plays an important role in theshop's future plans as well. Recently, a newhigh-flow airstand for pneumatics was addedas well as new high-pressure capabilities.John believes that "fewer but larger multi-capability service providers" will emergeindustrywide in the future. "Training will beeven more critical then, so we plan to takeadvantage of all the OEM-training availableto us," he says. "Teaching our techniciansmore about entire aircraft systems will helpround out their understanding of how sys-tems interrelate," Marty adds.

More people and capabilities are what thefuture holds for our busy Accessory &Propeller shop. There is one thing customerscan be assured of—John and Marty will stayon the leading edge of the component side ofthe aviation industry. *

One of theways DuncanAviation'sAccessory &PropellerShop hasbeen success-ful is by pick-ing an air-frame, thenworking dili-gently to addcapabilitiesfor it.

Marty Lincoln and John Noxon prove their sys-tem of adding capabilities works well for DuncanAviation customers.

20 ACCESSORIES

Duncan Aviation’s Accessory Shop knows how to handle

Busy Flight SchedulesDuncan Aviation never claimed to have

invented the team concept; but we haverefined it. Our accessory shop is no strangerto team growth and refinement. We have aclear understanding of things that keepoperators and their aircraft ready fordemanding flight schedules. Fast turntimes;repairs, overhauls and inspections per-formed right the first time; weekend sup-port; our Accessory Time & MaterialExchange program; and free technical sup-port are things you've come to expect fromDuncan Aviation. Team concepts employedby Duncan Aviation benefit customers inways that are often subtle and seldomthought about, though. Because our teamsare built together, experience becomes thecore of each team. Gaps in knowledge arefilled in through the collectiveefforts of every team member.

Duncan Aviation's accessoryElectro-mechanical team, led byGus Blohn, has perfected theseconcepts throughout the hun-dreds of starters, starter/genera-tors, stab actuators and multi-tude of other units they work oneach year. The team uses eightelectro-mechanical workbenchesand employs three HorizontalStabilizer Actuator testmachines to help maintain theirbusy schedules.

"Although we do AOG turns throughout theweek, often a stab actuator will come in onFriday for an AOG turn. With our weekendteam, the unit can be on its way back to thecustomer by Monday. We can even send it

"We prideourselves on

fast, accuraterepairs, and

we have a lotof experience

at takingcare of our

customers."

— Gus Blohn

Team Leader Gus Blohn leads a very responsive and busyelectro-mechanical team in Duncan Aviation's AccessoryShop.

counter-to-counter if the customer needs iton Monday," Gus explains. Customers great-ly benefit from the commitment DuncanAviation makes towards equipment. In 2000,this team of eight repaired and overhaulednearly 1,400 units. "My team is very consci-entious about customer turntimes. We prideourselves on fast, accurate repairs, and wehave a lot of experience at taking care of ourcustomers," Gus adds.

Having a company with the experience levelof Duncan Aviation working for you is great,but many operators wonder how else thatvast experience can benefit them. DuncanAviation employs several methods to assistoperators even more. Our component techni-cal advice is always free! Call us anytime,

with any component question. DuncanAviation also publishes an airframe-specificDUNCAN INTELLIGENCE newsletter. Thisinformative technical newsletter is loadedwith tips to help keep operators informedabout different systems on their aircraft. *

"Each techni-cian takes

personalpride in pro-

viding thebest possible

service to ourcustomers."

—RickConner

The AvionicsShop has along historyof excellence,being namedthe bestavionics shopin the annualsurvey con-ducted byProfessionalPilot maga-zine everyyear since theaward'sinception in1985.

DUNCANAVIATION.COM 800.228.4277 2322 AVIONICS/INSTRUMENTS

Duncan Aviation’s Avionics/Instrument Shop continues

A Proud TraditionSteve Klassen is a recent addition to

Duncan Aviation's talent pool, broughton board to manage the avionics, instrumentand satellite areas of the company. Hisduties include developing a strategic positionthat will enable new capabilities to come online and assist the satellite network withtheir ability to increase line maintenanceand perform avionics installation work. Hebegan his aviation career in 1980 withSperry Flight Systems. Throughout a myri-ad of buyouts and acquisitions, Steve stayedwith the company as it slowly evolved into adivision of Honeywell. He had an assortmentof job responsibilities with Honeywell hold-ing positions in financial planning, materialplanning and managing Honeywell's repairand overhaul operations in Wichita, Kan.

By contrast, Kevin Miesbach only wentthrough one buyout. Kevin began his avion-ics career in 1982 with a small companylocated next door to Duncan Aviation’sLincoln location named Lincoln Avionics. In1985, Duncan Aviation purchased LincolnAvionics and hired all of its employees.Kevin began in Duncan Aviation's AvionicsInstallation Shop. After six months, hetransferred to the Avionics Shop. InDecember 2000, Kevin became the newAvionics/Instrument Shop Supervisor inLincoln, Nebraska, where he oversees theday-to-day operations and performance ofthe Lincoln facility’s shop.

Steve and Kevin have the same vision forDuncan Aviation's prestigious Avionics andInstrument Shop. The shop has a long histo-ry of excellence, being named the best avion-ics shop in the annual survey conducted byProfessional Pilot magazine every year since

the award's inception in 1985. This is a greathonor the two men intend to continue byimproving some of the processes that havealready contributed to this unparalleled suc-cess. One thing that’s constantly beinglooked at by theshop is improvingturntimes andexceeding cus-tomer expecta-tions. Anotherthing beingfocused on isstreamlining thework order systemand developing amore accuratescheduling sys-tem.

The last 15 years have seen huge changes inthe avionics industry; two large players haveemerged, Honeywell and Rockwell Collins.Most smaller companies have now becomeniche players. As the industry grows withrespect to new aircraft deliveries and newtechnologies, it will become increasinglyimportant for Duncan Aviation to developstrategies to support this growth. We willcontinually look for new capabilities andservices to add to our current family of prod-ucts and services that will enable us to pro-vide the level of support and satisfactionthat our customers have grown to expect.

One thing is certain. With guys like this atthe controls, Duncan Aviation's avionicsshops should be assured of continued topspots in the Professional Pilot magazine sur-vey for many years to come. *

If you’re looking for the experience and dedication it takes toget your radar units repaired and overhauled right,

Duncan Aviation Has ThemDuncan Aviation has a long

tradition of teamwork.Teams work together perfectingskills and understanding thestrengths of each member toensure total customer satisfac-tion. That's one of the secretsthat keeps Duncan Aviation #1in the industry. At DuncanAviation, teams are never sim-ply put together, they're careful-ly built together one individualat a time.

As a customer, your expecta-tions are for perfection. Becauseof Duncan Aviation's reputationfor excellence, it should come asno surprise that our expectations are thesame. That's why when it comes to radarrepair and overhaul, customers the worldover consistently turn to Duncan Aviation tomeet their expectations of perfection.Duncan Aviation's radar team, led by Rick

Conner, has morethan 90 years of col-lective experience att r o u b l e s h o o t i n g ,inspecting and serv-icing avionics units.Operating from 10workstations, Theradar team turned1,852 units in 2000.

"Each technician takes personal pride inproviding the best possible service to ourcustomers," says Rick. With advanced sched-uling through customer account representa-tives, quick turns can be performed in as lit-tle as three days.

In addition to the radar team, Duncan's tech-nical representative, Dan Magnus, has morethan 23 years of experience troubleshootingavionics difficulties over the phone with cus-tomers all over the world. Technical advicefrom experts like Dan is always free (avail-able at 800.LOANERS). Duncan Aviationcan also supply loaner units to keep you fly-ing. And to save you money, we'll give youour discounted FedEx account number toreduce your shipping bill. *

Riding a wave of success, Steve Klassen (left) andKevin Miesbach enjoy Duncan Aviation’s strongindustry reputation.

Duncan Aviation has the team you need when you’re lookingfor experienced, dedicated radar work.

Duncan Aviation cus-tomers have demand-ing flight schedulesthat keep our radarbench extremely busythroughout the year.

DUNCANAVIATION.COM 800.228.4277 25

"I've been at Duncan Aviation for 19 years. I enjoythe personal relationships I havewith customers. Where else canyou talk with someone searchingfor a part worth $50k, and the nextcall is for a 10-cent o-ring."

Scott Fletcher

"I joined the Air Force in 1960. I have been withAVPAC since 1985. I enjoy talking

with different customers and help-ing them solve their problems.Everyone at AVPAC has a lot ofexperience solving problems."

Jim Gifford

"I have 34 years of aviation experience, 17 of those with AVPAC.Whether it's tech support, locating hard to find parts or just han-dling everyday part orders, I enjoy my time helping customers.Getting a customer out of a tight situation is our specialty."

Steve Green

"I have been actively involved in avionics since 1977 andemployed with Duncan Aviation since 1986. My responsibilitieshave included the positions of technician, analyst, managerand since 1993, AVPAC avionics sales representative."

Ted Miller

"I’ve been a parts salesadministrator for KC-Aviation and a purchasing& inventory control ana-lyst with ARCO Aviation. Ijoined AVPAC in 1994,

which brought me back to my familyroots in Nebraska. I enjoy workingwith a team that always gives itsall."

Shirley Crouch"I began my Duncan Aviation career in

1978 after my wife brought me to theLincoln Airport to go flying. Thecompany was recently named oneof the top 100 companies in theU.S. to work for. I think I made a

great choice."

Phil Porter

"I started at Duncan Aviation in the line department in 1987. By1992, I'd joined the AVPAC sales team. The best thing aboutAVPAC is the vast amount of knowledge everyone brings tothe group."

Thad Aude

"My 31 years in aviation include five children, nine grandchil-dren, 20 years on the NBAA Hawker Technical Committee andeight great years at AVPAC. My greatest satisfaction is whena customer says 'thank you.' It means I've done my job well."

Bob Randall

"My aviation experience spans 37 years, starting as an aircraft elec-trician for the U.S. Navy in 1957. I came to Duncan

Aviation/AVPAC in 1986 and soon moved into a parts salesposition. I'm kind of drawn to the smaller aircraft operator sinceI've been down that road myself."

Marv Lnenicka

"I have been with DuncanAviation for six years,four of those withAVPAC. I work withavionics and administerAVPAC's consignmentprogram. AVPAC &

Duncan Aviation have the greatestnames in the industry due to theintegrity, honesty and experience oftheir employees."

Jewell Chambers

"I started learning about aviationparts in 1972 as a Duncan partsrunner. By 1984, I was withAVPAC and have been involvedwith consignments, pricing, sales

and I presently work with Lear,Citation, Beech and Piper rotables.

My top goal is always customer service."

Larry Stewart

"My aviation experience covers 24 years, with 16 of those atAVPAC. I've always been involved with customer service. AtAVPAC, I've had the opportunity to meet some of the finestpeople in the industry, whom I now call friends."

Don Heinlein"After considerable aviation parts experience withseveral companies in Texas, I came to DuncanAviation/AVPAC in 1994. I'm con-stantly impressed with how AVPACpeople always go that 'extra mile'for the customer. It's what sets usapart from the competition."

Stephen Narciso

"I joined Duncan Aviation in 1974 as a mechanic.Since coming to AVPAC in 1984, my responsibili-ties have included being a qualifiedinspector, an organizational DER(maintenance) and an accreditedpersonal property appraiser. Giveme a call if you have questionsabout any AVPAC program."

Bob Tooker

24 AVPAC

Customers benefit greatly by using AVPAC as a one-call

Personal Parts Department ment so successful—trust! There is a reasonthat operators can trust AVPAC when theyplace orders for parts. It is because of thespecial relationships that AVPAC sales andtechnical personnel create with their cus-tomers. At AVPAC, flight departments don'tget a new voice on the phone every other day;they get the same rock-steady people whoknow the ins and outs of aviation and whohave the highest commitment to customerservice in the industry. In fact, some cus-tomers who come to AVPAC for a visit actu-ally stay in the homes of AVPAC employees.Because of the experience of AVPAC person-nel and the trust established, flight depart-ments are free to concentrate on other areasof concern.

The AVPAC experience curve is sharp. With15 individuals totaling 355 combined yearsof experience at locating parts for customers,establishing a worldwide network of aviationcontacts, brokering special deals for cus-tomers and putting package deals togetherat discount prices, it is little wonder thatAVPAC's commitment to customer satisfac-tion is unparalleled in the aviation industry.According to NBAA statistics, 85% of flightdepartments have only one aircraft and mosthave no purchasing department. Operatorswho use AVPAC as their parts purchasingdepartment enjoy a distinct advantage bysaving hundreds of hours a year not lookingfor parts.

If you're not employing AVPAC as your per-sonal parts department, you're missing agolden opportunity to save large amounts oftime. And as we all know, time is money. *

Operatorswho use

AVPAC astheir parts

purchasingdepartmentenjoy a dis-

tinct advan-tage by sav-

ing hundredsof hours a

year not look-ing for parts.

All aircraft operators have special needswhile maintaining their aircraft. One of

the most critical is parts procurement. Fromlarge FBOs to single aircraft flight depart-ments, parts procurement is a daily fact oflife. Just one word separates time-efficientflight departments from those who spendhours a day on the phone or Internet—expe-rience! You've heard of them…the flightdepartments that always meet their sched-ules and go home to their families at night.How do they do it? Many plan ahead and usethe experience of AVPAC to their personaladvantage. They make one quick call toAVPAC, give them their list of needed partsand thereby use AVPAC as their personalparts department. They then have time todevote to other jobs instead of burning uphours on the phone or Internet looking forparts. What they are in effect doing is turn-ing the 355 years of aviation parts experi-ence at AVPAC into time…time to work on

the other needs of their flightdepartment. They wisely

use AVPAC as anextension of their

own business.

While expe-rience isimportant,there isa n o t h e r

part of thise q u a t i o n

that makesflight depart-

ments that useAVPAC as their parts purchasing depart-

TheAVPAC

Team, always ready to help customers.

FULL SERVICE & SUPPORT FACILITIES

COMPLETE SERVICE FACILITIESLincoln, Nebraska LNK 800.228.4277 Battle Creek, Michigan BTL 800.525.2376

TURBOPROP SUPPORT FACILITIESKalamazoo, Michigan AZO 877.403.5932 Lincoln, Nebraska LNK 800.228.4277

SATELLITE FACILITIES

AVIONICS INSTALL/LINE FACILITIESDenver, Colorado APA 303.649.1790 Van Nuys, California VNY 818.902.9961Dallas, Texas DAL 214.352.3468 Teterboro, New Jersey TEB 201.288.1550Las Vegas, Nevada LAS 702.262.6142

AVIONICS LINE FACILITIESBurbank, California BUR 818.955.8413 Broomfield, Colorado BJC 303.410.7053Chicago, Illinois MDW 773.284.4600 Ft. Lauderdale, Florida FXE 954.771.6007Houston, Texas HOU 713.644.0352 Long Island, New York ISP 631.981.1080Ft. Worth, Texas FTW 817.740.9266 Morristown, New Jersey MMU 973.326.1110Scottsdale, Arizona SDL 480.922.3575 White Plains, New York HPN 914.686.8294Seattle, Washington BFI 206.764.3962 Bridgeport, Connecticut BDR 914.686.8294Addison, Texas ADS 214.352.3468

DUNCAN AVIATION FACILITIESBFI

LNK

APABJC

SDL

LASVNY

BUR

HOU

DAL

ADS

FTW

FXE

MDW

AZOBTL

MMU

TEB ISP

BDRHPN

Duncan Aviation has 21 locations across North America, including complete service centers forbusiness jet and turboprop aircraft, avionics installation/line satellites and avionics line facilities.

Duncan Aviation has 21 locations across North America, including complete service centers forbusiness jet and turboprop aircraft, avionics installation/line satellites and avionics line facilities.