Excel Analysis
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occupation job 113 56.5 business 62 31 student 18 9 other 7 3.5 200 100 income Less then 10000 42 21 30000 to 50000 106 53 10000 to 30000 30 15 More than 50000 22 11 200 100 3 In whic h bank do yo u have an account? S.B.I 57 28.5 B.O.I 23 11.5 public 110 UNION BANK OF INDIA 18 9 private 90 P.N.B 7 3.5 UNITED BANK OF INDIA 5 2.5 AXIS BANK 35 17.5 HDFC BANK 28 14 ICICI BANK 14 7 IDBI BANK 8 4 KOTAK MAHINDRA BANK 5 2.5 200 100 4 Which type of account do you have? Savings 98 49 Current 58 29 Zero balance 29 14.5 Recurring Deposit 15 7.5 200 100 5 Wha do you l ook for in a b ank when you dec ide to start a relationship ? Wide branch network 96 48 ATM network 60 30 Customer service 24 12 Choice of Product 14 7 Others 6 3 200 100 6 Do you think that the bank caters to all your banking needs? yes 136 68 No 64 32 200 100 7 Approximately how many times have you visited your branch in last 3 months? Never 19 9.5 1-3 times 59 29.5 4-9 times 68 34 More than 10 times 54 27 0 20 40 60 80 100 120 job
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Transcript of Excel Analysis
8/2/2019 Excel Analysis
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occupation
job 113 56.5
business 62 31
student 18 9
other 7 3.5
200 100
incomeLess then 10000 42 21
30000 to 50000 106 53
10000 to 30000 30 15
More than 50000 22 11
200 100
3 In which bank do you have an account?
S.B.I 57 28.5
B.O.I 23 11.5 public 110
UNION BANK OF INDIA 18 9 private 90
P.N.B 7 3.5
UNITED BANK OF INDIA 5 2.5
AXIS BANK 35 17.5
HDFC BANK 28 14
ICICI BANK 14 7
IDBI BANK 8 4
KOTAK MAHINDRA BANK 5 2.5
200 100
4 Which type of account do you have?
Savings 98 49
Current 58 29
Zero balance 29 14.5Recurring Deposit 15 7.5
200 100
5 Wha do you look for in a bank when you decide to start a relationship?
Wide branch network 96 48
ATM network 60 30
Customer service 24 12
Choice of Product 14 7
Others 6 3
200 100
6 Do you think that the bank caters to all your banking needs?
yes 136 68
No 64 32
200 100
7 Approximately how many times have you visited your branch in last 3 months?
Never 19 9.5
1-3 times 59 29.5
4-9 times 68 34
More than 10 times 54 27
0
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job
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200 100
8 In terms of the service received by you from the bank kindly rate, how satisfied you a
8.1 Employees are friendly and courteous.
Highly agree 57 28.5
Agree 89 44.5
Neither Agree nor Disagree 29 14.5Disagree 16 8
Highly disagree 9 4.5
200 100
8.2 Employees show willingness to listen and respond to your need.
Highly agree 72 36
Agree 69 34.5
Neither Agree nor Disagree 28 14
Disagree 19 9.5
Highly disagree 12 6
200 100
8.3 Employees provides Fast and efficient service.
Highly agree 63 31.5
Agree 51 25.5
Neither Agree nor Disagree 44 22
Disagree 19 9.5
Highly disagree 23 11.5
200 100
8.4 Employees treat you as valued customer.
Highly agree 59 29.5
Agree 57 28.5
Neither Agree nor Disagree 15 7.5Disagree 48 24
Highly disagree 21 10.5
200 100
8.5 Employees are Available to the customers when needed.
Highly agree 58 29
Agree 49 24.5
Neither Agree nor Disagree 41 20.5
Disagree 36 18
Highly disagree 16 8
200 100
9 Where do you feel the bank needs improvement?
Customer service 60 30
Quick Response 86 43
Product range offered 33 16.5
Ambience 13 6.5
Other 8 4
200 100
10 Have you contacted your branch by telephone in the last 3 months?
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yes 41 20.5
no 159 79.5
200 100
11 Which of the following facilities is given more importance in your bank?
Loan facility 69 34.5
O/D facilities 53 26.5
ATM facilities 37 18.5Internet banking 28 14
Mobile banking 13 6.5
200 100
12 Do they charge unnecessarily for not maintain minimum balance in your account?
Yes 178 89
No 22 11
200 100
13 How much time taken by the bank for loan facility?
1 Day 19 9.5
2 Day 44 22
More than 2 days 83 41.5
1 week 54 27
200 100
14 How much time does the bank take in solving your complaint?
1 day 24 12
2-3 days 116 58
1 week 41 20.5
More than 1 week 19 9.5
200 100
15 Do you use internet banking facility in your bank?
Yes 127 63.5No 73 36.5
200 100
16 Do you use mobile banking facility in your bank?
Yes 88 44
No 112 56
200 100
17 Are you happy with services provided by your bank?
Yes 147 73.5
No 53 26.5
200 100
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business student other
Series1
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re with the following?
