EWM_BPP_Customer Returns With Quality Inspection (1)

7/26/2019 EWM_BPP_Customer Returns With Quality Inspection (1)

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Customer Returns with Quality Inspection_BPP

Department

Responsibility/Role

File Name

Version

Document Generation Date 14/01/2013

Date o!i"ie!

#ast Chan$e! by Ankur Srivastav

%tatus

Concept&

You use this business process to handle customer returns. When you receive the rejected goods,

you perform a complete inspection. Depending on the inspection result, you decide if the goods

are put away or scrapped.

First of all, the customer creates a returns order with reference to the invoice. Then the returns

delivery is created. The customer sends back the rejected goods. truck with the returned goods

arrives at a door where it is unloaded. The returns delivery is packed and the goods receipt is

posted to create a !uality "nspection Document. The !uality Work #enter is used to do the$uality inspection including the $uality inspection and the decision with follow%up action. &n the

one hand, the putaway can be done, on the other hand, products can be moved to the scrap 'one.

This process does not support the following functions(

)nauthori'ed returns

Follow%up actions such as Sending goods back to the customerandRefurbishing

'( Creatin$ )utboun! Deli*ery )r!ers without )r!erRe"erences in %+P ,RP

-seIn this step, you create an outbound delivery order.

Proce!ure1. Access the transaction using one of the following navigation options:

%+P enu Logistics Logistics Execution Outbound Process Goods

Issue for Outbound Delivery Outbound Delivery Create

Single Document Witout Order !eference

.ransaction Co!e VL01N

!age 1


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". n the Create Outbound Delivery Order Witout Order !eferencescreen,create thefollowing entries:

Fiel! Name Value -ser +ction an! Values Comment

#hipping !oint 1111

$elivery %ype L

#ales rgani&ation 1000

$istribution 'hannel 10

!age "


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$ivision 10

(. 'hoose Enter.

!age (


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). n the Create Delivery "#o !ef$ Create% Overvie" screen& create the following entries:


#hip*to party +-'#%00

1

!lanned /I 'urrent date-aterial any aterial

for e2aple

+-!3$*

#045

$eliv. 6ty for e2aple 7

!lant +100

#torage Location 8A9#

4. 'hoose Enter.

!age )


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7. 'hoose Save$

Result8ou have created an outbound delivery order without reference. $elivery Nuber created is000012(

2( %electin$ )utboun! Deli*ery )r!ers

-se

In this step, you select the outbound delivery order in #A! +2tended arehouse -anageent+-;.


%+P enu Extended Wareouse 'anagement Delivery Processing

Outbound Delivery 'aintain Outbound Delivery Order

.ransaction Co!e


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". n the 'aintain Outb$ Del$ Order ( Wareouse )o$ W*++ screen,create the followingentries:


'riteria for #iple

#earch

3+9$'N

=+3!=I

+3! $ocuent

+3! utbound

$elivery

>0000?>"

!age 7


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(. 'hoose Execute.

!age ?


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). Note down the #A! +- utbound $elivery rder which is 202in this case.

Result8ou have noted down the outbound delivery order nuber 202in #A! +-.

3( Con"irmin$ 4arehouse .as5s

-seIn this step, you confir the warehouse tas@, which is autoatically created in the #A! +-arehouse -anageent -onitor.


%+P enu Extended Wareouse 'anagement 'onitoring Wareouse

'anagement

.ransaction Co!e


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". In the Wareouse 'anagement 'onitor dialog box,choose Outbound ( Documents (Outbound Delivery Orderand choose Outbound Delivery Order.

!age


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(. +nter the #A! +- utbound $elivery rder:


utb. $elivery rder "0"

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). 'hoose Execute.

4. 'hoose Wareouse Order$ arehouse rder 316is displayed.

7. #elect the arehouse rder 316, choose 'ore 'etods ( Confirm ,ac-gr$

!age 11


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?. 'onfir the inforation screen.

Result8ou have confired the pic@ing warehouse tas@ 313in #A! +-.

!age 1"


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6( aintainin$ )utboun! Deli*ery )r!ers

-seIn this step, you aintain the outbound delivery order in #A! +-.


%+P enu Extended Wareouse 'anagement BDelivery Processing B

Outbound Delivery B'aintain Outbound Delivery Order

.ransaction Co!e


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". n the 'aintain Outb$ Del$ Order ( Wareouse )o$ W*++ screen,create the followingentries:


'riteria for #iple

#earch

3+9$'N

=+3!=I

+3! $ocuent

+3! utbound

$elivery

>0000?>"

(. 'hoose Execute.

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). #elect the #A! +- utbound $elivery rder 202.

4. 'hoose Goods Issue.

Result8ou have posted the /oods Issue for the outbound delivery order in #A! +-.

!age 14


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7( Processin$ Billin$ Due #ists in %+P ,RP

-seIn this step, you process the billing due list in #A! +3!.


%+P enu Logistics B #ales and $istribution B #hipping and %ransportation

B Cilling B Cilling $ocuent B !rocess Cilling $ue List

.ransaction Co!e V90)

!age 17


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". n the 'aintain ,illing Due List screen, create the following entries:


Cilling $ate fro 'urrent

date5

1(.01."01(

!age 1?


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(. 'hoose Dis.lay,illList.

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). #elect the relevant docuent and choose Individual billing document.

4. 'hoose Save.

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Result8ou have processed the billing docuent in #A! +3!. Cilling $ocuent nuber generated is80000'1(

9( Creatin$ Returns Deli*eries

-seIn this step, you create a returns delivery in #A! +3!.


%+P enu Logistics Sales and Distribution Sales Order Create

.ransaction Co!e VA01

!age "0


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". n the Create Sales Order% Initial Screenscreen,create the following entries:


rder %ype 3+

#ales rgani&ation 1000

$istribution 'hannel 10

!age "1


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$ivision 10

(. 'hoose Create "it !eference.

!age ""


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). n the ,illDoc tab page,create the following entries:


Cilling $ocuent 0000>1?

!age "(


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4. 'hoose Co.y.

!age ")


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7. n the Create !eturns% Overvie" screen,create the following entries:

Fiel! Name Value -ser +ction an!Values

Comment

!ayent ters 0001

rder reason !oor 6ualityIncoters 9D

rder 6uantity 4

?. 'hoose Enter.

>. 'onfir the inforation essage.

!age "4


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. 'hoose Save.

!age "7


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Result8ou have created a returns delivery in #A! +3!. 3eturns rder created is 90000'62 and 3eturns$elivery created is 6000080

1( Pac5in$ Inboun! Deli*eries an! Postin$ Goo!s Receipts-seIn this step, you chec@ that the truc@ has arrived, and you pac@ the inbound delivery.


%+P enu Extended Wareouse 'anagement BDelivery Processing BInbound Delivery B'aintain Inbound Delivery

.ransaction Co!e


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". n the 'aintain Inbound Delivery ( Wareouse )umber W*++screen,create the followingentries:


'riteria for #iple#earch

+3! $ocuent

+3! $ocuent >)00000 +nter the previouslycreated returns deliverynuber

!age ">


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(. 'hoose Execute.

). #elect Inbound Delivery Itemand choose S"itc to /orm 0ie"$ 'hec@ that the arehouse$oor $I01 and the arehouse !rocess %ype !)(0 are found.

!age "


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4. #elect Inbound Deliveryand choose Inbound Delivery ( /ollo"1On /unctions ( Pac-.

!age (0


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7. n the Wor- Center Pac-ing for Inbound Delivery screen,create the following entries:Fiel! Name Value -ser +ction an! Values Comment

!ac@. -aterial 'A3%N=# %he product fits into thepac@aging aterial

!age (1


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?. 'hoose Execute.

!age ("


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>. $rag and drop your product into the new D 000000020.

!age ((


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. 'hoose Save.

10. 'hoose ,ac-.

11. #elect Inbound Deliveryand choose Goods !ecei.t.

Result%he delivery is pac@ed and the goods receipt is directly posted to the Euality inspection wor@center.

( %+P ,4 Quality Inspection

-seIn this step, you do the Euality inspection and indirect counting for the returned delivery includingdecisions and follow*up actions.


%+P enu Extended Wareouse 'anagement BExecution B2ualityIns.ection and Count

.ransaction Co!e


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". n the Wor- Center% 2uality Ins.ection and Counting screen,create the following entries:


arehouse Nuber 100

or@ 'enter 601

Dandling nit >0000000"0

!age (4


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(. 'hoose Execute.

!age (7


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). $ouble 'lic@ on the !roduct ,4PR)D:%0'and choose the 2ual$ Ins.$ tab page$

!age (?


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4. n the 2ual$ Ins.ectiontab page, choose3dd Ins.ection Document Item$

!age (>


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7. n the one hand, enter the Euantity (, and the decision code $'3A for the ite, which has tobe put away. n the other hand, enter the Euantity ", and the decision code $'33 for theite, which has to be scrapped.

?. 'hoose /inding Creation% /indings "ere not yet createdfor the ite to be scrapped only.

!age (


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>. n the Entry of /indingscreen, choose3dd /indingand enter the code +.

!age )0


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. 'hoose 4ransfer.

!age )1


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10. 'hoose Save.

11. 'hoose ,ac-.

Result8ou have done the Euality inspection and indirect counting for the returned delivery. $ependingon the decision code, the ites are scrapped or put away.

8( Putaway

-seIn this step, you do the putaway of the relevant ites.


!age )"


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%+P enu Extended Wareouse 'anagement BExecution BConfirmWareouse 4as-

.ransaction Co!e


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1. n the Confirm Wareouse4as- in "areouse )umber W*++screen;a@e the followingentries:


'riteria for #iple#earch

%AN-

arehouse %as@ (?) +nter the warehouse tas@,which was created in the6uality or@ 'enter

". 'hoose Confirm 5 Save to ove the stoc@ to #torage Cin %041.

!age ))


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!age )4


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Result8ou confired the !utaway warehouse tas@ 316, which was created in the Euality wor@ center.

'0( Create 4arehouse .as5 to mo*e the stoc5 to scrap


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". n the Create Product Wareouse 4as- in Wareouse )umber W*++ screen,create thefollowing entries:


9ind !roduct

!roduct +-!3$*#01

(. 'hoose Execute$

). #elect the relevant ite, by #ource D No. 000000020, which should be oved to #crapFone.

.

4. 'lic@ on G#witch to 9or ViewH

!age )?


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7. +nter the #rc %arget 6ty as 2and arehouse !rocess %ype as P627 and !ress G+nterH.

!age )>


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?. 'hoose 6Create 5 Save7.

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Result8ou have oved the stoc@ to the scrap &one. arehouse %as@ 30 gets created and confired inthe bac@end.

''( %crappin$

-seIn this step, you do the scrapping of the relevant ites.

Proce!ure>. Access the transaction using one of the following navigation options:

%+P enu Extended Wareouse 'anagement BExecution BPost 8n.lannedGoods Issue

.ransaction Co!e


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. n the Post 8n.lanned Goods Issue screen,create the following entries:

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arehouse Nuber 100

/I !rocess #'3! #crapping

10. 'hoose Execute$

11. #elect the relevant ite, for e2aple by /3 $ate, which should be scrapped.

!age 4"


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1". 'hoose Post GI$

1(. -aterial $ocuent '0000000020is created.

Result8ou have scrapped the stoc@, which is oved to the scrap &one after the Euality inspectiondecision.

EWM_BPP_Customer Returns With Quality Inspection (1)

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