Bullhorn Pulse

Andy InghamSales Director, EMEA

Example SlideProduct Logos

Do You Know Your Customers?

How happy are your customers with your service?

Have you ever been blind-sided by a customer

request?

Are there any issues you are not aware of?

How are you tracking customer interactions?

Customer TrendsAnd Statistics

Engaged customers buy 90% more

frequently

71% of customers have ended their

relationship due to poor customer

service

Sales reps spend between 6.5 and 8.

8 hours per week searching for

information

Sources:http://www.forbes.com/sites/jerryjao/2015/01/21/customer-retention-is-king-retention-marketing-provides-greater-roi/http://blog.accessdevelopment.com/customer-loyalty-statistics-2015-edition

CRM 1993

Client Server Customer Database

CRM 2000

Customer Database in the Cloud

Redefine Sales CRM

Bullhorn Pulse

Relationship Manger Input

Customer Trends• Alerts• Custom Health Trending• Sentiment• Engagement• History• Who Knows Who

Client Surveys(e.g. NPS)

Email Volume and Content

Call Volume(To/From)

Talk Time

Bullhorn Pulse

Effortless, Continuous Data Capture at Massive Scale

Bullhorn PulseInstant Insights into Account Health

Increase Revenue

Boost Sales Productivity

Improve Customer Satisfaction and

Retention

Increase Revenue

Focus on the most profitable relationships

❶

Increase Revenue

Know the best time to connect with a customer or prospect

❷

Increase Revenue

Automatic alerts on customer sentiment measured by email tone and analysis

❸

Boost Sales Productivity

Increase account knowledge across the enterprise

❶

Boost Sales Productivity

Reduce time needed to prep for client meetings

❷

Boost Sales Productivity

Bring new employees up to speed quickly

❸

Improve Customer Satisfaction and

Retention

Understand account health trends and customer sentiment in real-time

❶

Improve Customer Satisfaction and

Retention

Anticipate client issues and be prepared for every conversation

❷

Improve Customer Satisfaction and

Retention

Instantly be alerted on accounts trending downwards

❸

Bullhorn PulseInstant Insights into Account Health

Bullhorn makes its first appearance in the Magic

Quadrant this year, based on the quality of its API-

driven application architecture, its business-to-

consumer (B2C) sales capabilities, and its customer

analytics…Bullhorn provides almost all of the

important SFA functions, but also has relationship

management functions, such as engagement

analysis and surveys, that are not common to other

SFA systems.

Emerging Market Leader

20

CHALLENGERS

LEADERS

COMPLETENESS OF VISION

AB

ILIT

Y T

O

EX

EC

UT

E

As of July 2015NICHE PLAYERS

VISIONARIES

Salesforce

Microsoft (Dynamics CRM Online)

Microsoft (Dynamics CRM )

Oracle

SAP (CRM)NetSuite

Zoho CRMnext

Base

ApteanSage

Infor

Tour de Force

Sugar CRM

SAP (Cloud for Sale)

CRM

Thank You