Everything You Need to Know About Airbnb Key Exchanges: Guesty Hosting Academy
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Transcript of Everything You Need to Know About Airbnb Key Exchanges: Guesty Hosting Academy
WELCOME,AIRBNB HOSTS… BROUGHT
TO YOU BY GUESTY
…to everything
you need to
know about the
Key Exchange
WHY IS THE KEY EXCHANGE
IMPORTANT?It’s simple math, really….
SECURITY +
EFFICIENCY +
GOOD FIRST IMPRESSIONS=
POSITIVE KEY EXCHANGE EXPERIENCES
KEY DETAILS TO CONSIDER
Q: Does your guest have access to all necessary entryways?
Q: What’s an appropriate key:guest ratio?
Let us suggest some friends who can help you out with this
KEYS DUPLICATED KEYME
KEY ORGANIZATION
Q: Will your guests be able to keep track of all of the keys you give
them?
Q: Will your guest be able to tell two keys apart?
Let us suggest some pro tips to organize your keys
COLORED KEY CAPSKEY CHAINS
PRE-GUEST ARRIVAL EXCHANGE OPTION
MAILING KEYSpros & cons
√ confirm key exchange prior to arrival
x lost in the mail
x lost prior to guest arrival
x untimely shipment
PRE-GUEST ARRIVAL KEY PLANNING
COPYING KEYSpros & cons
√ cheap: usually between $1.50- $6.00
x faulty copies
KEYS DUPLICATED KEYME MINUTEKEY
PRE-GUEST ARRIVAL KEY PLANNING
CHARGING FOR KEYS
√ charge for each extra requested key
√ communicate lost fees beforehand
√ consider adding convenience fee
√ add shipping fee when necessary
PRE-GUEST ARRIVAL EXCHANGE
PLANNING
YOUR TIME IS PRECIOUS.
HERE’S WHAT TO ASK GUESTS TO SAVE YOUR TIME…
Q: How will you be arriving (car, plane, train…)?
√ track flight details
√ stay on top of traffic reports
Q: When is your ETA?
√ plan accordingly
Q: From where are you departing?
√ swoop in with route recommendations
Q: Are you coming from the airport?
√ determine time frame based on car
rental vs. taxi hailing, for example
√ 2 lockboxes, 2 codes, 2
locations
√ Keep spare at work
√ Keep spare with neighbors
√ Keep spare with friends
√ Key Cafe
√ City Co-Pilot
√ Proprly
KEY STRATEGIES & BACK-UP PLANS
ALWAYS HAVE PLANS B & C.
HERE ARE SOME POTENTIAL PLANS B & C…
WHILE YOU’RE THERE, ARRANGE WITH GUESTS
WHERE TO LEAVE KEY AFTER THEIR STAY…
√ with a neighbor
√ in a mailbox
√ under a plant/ornament
√ under door or doormat
√ with a building official or
doorman
√ with a neighborhood front desk
service
KEY DROPOFF STRATEGIES
ALWAYS GREET GUESTS WITH A SMILE
THEN, GIVE THEM A TOUR & GO OVER…
√ how to use the hot water
√ where AC/heaters are located
√ how to use the TV remote
√ WiFI credentials
√ available cabinets & refrigerator shelves
√ preferred check-in & check-out times
√ where outlets are
√ emergency information
√ parking information
GREETING GUESTS
BEST LOCKBOX MODELSSUPRAMASTERLOCKKIDDE
VAULT LOCK
LOOPING ON-THE-WALL
INSTALLING
LOCKBOX SAFETY TIPS
√ change the code often
√ keep lockbox inside the building
√ keep lockbox off the main road
√ hide in neighbor’s yard
√ tuck away in backyard or behind
bush
√ hide in plant pot
√ hide under a rock
√ hide in garden ornament
√ use gym lockers
√ use airport lockers
√ make sure lockers are accessible for guests
√ make sure lockers can be opened with a pin
or code
√ make sure lockers stay available for guests
x lockers can be a hassle to get to
x locker hours & services are often inflexible
x dropping keys in locker can be a time
commitment
USING LOCKERS TO STORE KEYS FOR GUESTS
BUZZER ALTERNATIVES
√ smart buzzer/intercom alternatives
√ allows you to manage guest entry remotely
√ Guesty can buzz guests up for you
x unaccommodating neighbors
THIRD-PARTY EXCHANGE ALTERNATIVES
√ communicate
√ compensate
√ charge guests late fees
WHAT TO CONSIDER WHEN ARRANGING 3RD PARTY
SERVICES…
WHICH 3RD PARTY SERVICES TO CONSIDER…
√ somewhere nearby
√ somewhere serving food/drink
√ somewhere with which you are in good standing
√ somewhere open late
√ KeyCafe
√ City Co-Pilot
√ Proprly
√ property managers
BEST ELECTRONIC LOCK MODELS
LAYCOR
SCHLAGE
KWIKSET
BEST SMART LOCK MODELSAUGUSTSESAMELOCKITRON ORACODE OKIDOKEYS
KEVO LOCK GOJISCHLAGE ERENTAL
RESORTLOCK
KEY EMERGENCIES
√ keys can’t be located
√ door won’t open
√ keys got stuck in keyhole
√ guests locked themselves out
√ guests lost keys
√ code doesn’t work
√ lock is broken
√ understand guests’ needs
√ solve guests’ needs
√ understand what happened
√ prevent future problems
√ compensate guest if needed
WHAT CAN GO WRONG…
STEPS TO SOLVING KEY EMERGENCIES…
√ Guesty handles all guest communication
√ Guesty manages check-ins & check-outs
√ Guesty coordinates with 3rd party services
√ Guesty resolves on and off-the-floor problems
√ Guesty keeps you involved as much as you so
choose
√ Guesty is always working on new features to
help you
HOW IS GUESTY COMPATIBLE WITH THE KEY EXCHANGE
PROCESS?