Everything You Ever Wanted To Know About Employee Engagement

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Transcript of Everything You Ever Wanted To Know About Employee Engagement

  1. 1. Everything You Ever Wanted to Know About Employee Engagement Mark Toth Chief Legal Officer North AmericaApril 26, 2012
  2. 2. Everything About EngagementManpowerGroup | April 26, 2012 2
  3. 3. Everything About Engagement Tweet along: #mpwebinar Follow Mark on Twitter: @manpowerblawg Find us on Facebook: facebook.com/manpowerUSManpowerGroup | April 26, 2012 3
  4. 4. Everything About EngagementOfficial DisclaimerThe presentation you are about to witness should notbe relied upon or construed as legal and/or medical advice.Failure to stay awake for the remainder of this presentationcould result in potentially long-lasting side-effects, includingsevere disengagement, plummeting productivity, increasedlitigation and/or severe gastrointestinal discomfort fromhaving to do all the work in your company because everyoneelse leaves.Please consult with your own HR and/or Legal departmentsbefore making any major policy and/or procedure changes.You have been warned.ManpowerGroup | April 26, 20124
  5. 5. 29%Source: Gallup
  6. 6. Sources: Gallup; Conference Board
  7. 7. Everything About Engagement #1ManpowerGroup | April 26, 2012 Source: SHRM 88
  8. 8. Everything About EngagementDisengagement TurnoverDangers Customers Unions Lawsuits HealthManpowerGroup | April 26, 20129
  9. 9. Everything About EngagementTextoramaWhich department is typically414/751-0126 the least engaged? A. Sales B. HR C. Marketing D. Finance E. ITManpowerGroup | April 26, 201210
  10. 10. Everything About Engagement THE WORKOUTManpowerGroup | April 26, 2012 11
  11. 11. Step 1: CleanseManpowerGroup | April 26, 2012 12
  12. 12. Everything About EngagementStop Before The enemy: usYou Start The problem: dumb meetingsManpowerGroup | April 26, 201213
  13. 13. Everything About Engagement 9 weeks Sources: ManpowerGroup Employment Blawg; Verizon; InfocomManpowerGroup | April 26, 20121414
  14. 14. Everything About EngagementEngagement TimeManpowerGroup | April 26, 2012 15 Source: ManpowerGroup Employment Blawg
  15. 15. Everything About EngagementManpowerGroup | April 26, 2012 Source: SHRM 16
  16. 16. Everything About EngagementTextoramaWhich department is typically414/751-0126 the least engaged? A. Sales B. HR C. Marketing D. Finance E. ITManpowerGroup | April 26, 201217
  17. 17. Step 2: Warm UpManpowerGroup | April 26, 2012 18
  18. 18. Everything About EngagementYOUon engagementManpowerGroup | April 26, 2012 19
  19. 19. Everything About EngagementManpowerGroup | April 26, 2012 20
  20. 20. Everything About EngagementManpowerGroup | April 26, 2012 21
  21. 21. Everything About EngagementManpowerGroup | April 26, 2012 22
  22. 22. Step 3: CoreManpowerGroup | April 26, 201223
  23. 23. Everything About EngagementEngagement Engagement shmengagementPast Loyalty / happiness / satisfaction Disengaged engagement All measurement, no action 1 size fits allManpowerGroup | April 26, 2012 24
  24. 24. Everything About EngagementPoll QuestionWhere does pay rank among the top four engagement drivers? A. #1 B. #2 C. #3 D. #4 E. It doesntManpowerGroup | April 26, 2012 25
  25. 25. Everything About EngagementEngagement Soft & fuzzy HR initiativeMyths 1 size fits all Survey & youre done HR can fix everybody Too much engagement is badManpowerGroup | April 26, 2012 26
  26. 26. Everything About EngagementEngagement Higher up = more engagedRealities Closer to clients = more engaged More tenured = more engaged Older = more engaged Gender = same Centralized/decentralized = sameManpowerGroup | April 26, 201227
  27. 27. Everything About Engagement ENGAGEMENT = Emotional and intellectualcommitment to missionManpowerGroup | April 26, 201228
  28. 28. Everything About EngagementManpowerGroup | April 26, 2012 29
  29. 29. Everything About EngagementPoll Whats the #1 thing leaders can doQuestion to increase employee engagement? A. Communicate clear strategy B. Manage change effectively C. Reduce inefficiency D. Show that you value employees E. Buy a yacht, golf excessivelyand generally ignore employeesManpowerGroup | April 26, 2012 30
  30. 30. Love.
  31. 31. Step 4: BalanceManpowerGroup | April 26, 2012 32
  32. 32. Everything About EngagementManpowerGroup | April 26, 2012 33
  33. 33. Everything About EngagementEnvision Where are we going? Bold, clear & inspirational Trust or bustManpowerGroup | April 26, 2012 34
  34. 34. A leaders job is to rally people toward a better future. Marcus Buckingham
  35. 35. Everything About EngagementTextoramaWhats the best way for a414/751-0126 manager to engage employees? A. Have an all-day staff meeting B. Assign them stretch assignments C. Increase pay by 58% D. Have a 1-1 discussion aboutcareer development E. Make every day Jeans DayManpowerGroup | April 26, 2012 36
  36. 36. Everything About EngagementEmpathize Do you get me? Motivations + strengths Gaps Know or noManpowerGroup | April 26, 2012 37
  37. 37. Everything About EngagementTextoramaWhats the best way for a414/751-0126 manager to engage employees? A. Have an all-day staff meeting B. Assign them stretch assignments C. Increase pay by 58% D. Have a 1-1 discussion aboutcareer development E. Make every day Jeans DayManpowerGroup | April 26, 2012 38
  38. 38. Everything About EngagementEnhance Where am I growing? Close gaps Strrrrretch Grow or goManpowerGroup | April 26, 201239
  39. 39. Everything About EngagementEmpower Do you trust me? Role relevance Flex or wrecksManpowerGroup | April 26, 201240
  40. 40. Everything About Engagement 88%vs. 38%ManpowerGroup | April 26, 2012 Source: Towers Watson 4141
  41. 41. The vision is really about empoweringworkers, giving them all the informationabout whats going on so they can do alot more than theyve done in the past.Bill Gates
  42. 42. Everything About EngagementEvaluate How am I doing? Truthful and timely Score or ignoreManpowerGroup | April 26, 2012 43
  43. 43. Everything About EngagementPoll Lets say youre taking a break atQuestion work. Which of the following is scientifically proven to boost your overall mood and productivity? A. Surfing the web B. Drinking coffee C. Taking a walk D. Praising a co-worker E. Listening to musicManpowerGroup | April 26, 2012 44
  44. 44. Everything About EngagementEncourage Do you appreciate me? Real, relevant, recurring Thanks beat spanksManpowerGroup | April 26, 2012 45
  45. 45. Everything About Engagement 5.6:15.6:1 vs.vs..36:1 .36:1ManpowerGroup | April 26, 2012 Source: Harvard Business Review4646
  46. 46. Everything About Engagement 5.6:1 47% .36:1vs.ManpowerGroup | April 26, 2012 Source: Employee Engagement 2.04747
  47. 47. Everything About Engagement 5.6:1 70% .36:1 vs.ManpowerGroup | April 26, 2012 Source: The Orange Revolution 4848
  48. 48. Psychologists have studied reward and punishment for a century, andthe bottom line is perfectly clear: Reward works better. Harvard Business Review
  49. 49. Everything About Engagement What kind of leader are you?Generally ignore Focus onFocus onyour employees?employeeemployeeThe chances weaknesses? strengths? they will beThe chances The chancesdisengaged are: they will bethey will be disengaged are: disengaged are:40%22%1% Sources: Right Management, GallupManpowerGroup | April 26, 2012 50
  50. 50. Everything About EngagementManpowerGroup | April 26, 2012 51
  51. 51. Step 5: PowerManpowerGroup | April 26, 2012 52
  52. 52. Everything About Engagement 5.6:15xvs. .36:1ManpowerGroup | April 26, 2012Source: Kenexa 5353
  53. 53. Everything About EngagementManpowerGroup | April 26, 2012 Source: Kenexa 54
  54. 54. Everything About Engagement 1.3ManpowerGroup | April 26, 2012 Source: Intuit 5555
  55. 55. Everything About Engagement 6%ManpowerGroup | April 26, 2012 Source: Towers Watson 5656
  56. 56. Step 6: EnduranceManpowerGroup | April 26, 2012 57
  57. 57. Everything About EngagementMake it Stick Pulse Integrated Everyone Dialogue Action!ManpowerGroup | April 26, 201258
  58. 58. Everything About Engagement THECOOL DOWNManpowerGroup | April 26, 2012 59
  59. 59. Everything About Engagement ReflectionManpowerGroup | April 26, 2012 60
  60. 60. Everything About EngagementManpowerGroup | April 26, 2012 61
  61. 61. Love.
  62. 62. Everything About EngagementManpowerGroup | April 26, 2012 63
  63. 63. Everything About Engagement The FutureManpowerGroup | April 26, 2012 64
  64. 64. Everything About EngagementEngagement Engaged engagementFuture 1 size fits 1 eNPS? CSR? Gaming? ROWE?ManpowerGroup | April 26, 201265
  65. 65. Everything About EngagementSupplementsManpowerGroup | April 26, 2012 66
  66. 66. Everything About EngagementSupplements PPT + Notes SlideShare Your Engagement Top 40 Factoid Summary Right ManagementManpowerGroup | April 26, 2012 67
  67. 67. Everything About Engagement ResultsManpowerGroup | April 26, 201268
  68. 68. Everything About Engagement 48% 83%ManpowerGroup | April 26, 2012 6969
  69. 69. Everything About Engagement CommitmentManpowerGroup | April 26, 2012 70
  70. 70. Everything About EngagementOne thing.ManpowerGroup | April 26, 2012 7171
  71. 71. Everything About EngagementTextoramaWhat ONE THING will you414/751-0126 do to improve engagement in your organization?ManpowerGroup | April 26, 2012 72
  72. 72. Everything About Engagement TestManpowerGroup | April 26, 201273
  73. 73. Everything About Engagementmarktoth.com @manpowerblawgInterested in learning more aboutManpowerGroups engagement capabilities?Contact: Michael HaidRIGHT MANAGEMENTSVP of Talent Management the [email protected] | Apr