1. 1. Everything You Ever Wanted to Know About Employee Engagement Mark Toth Chief Legal Officer North AmericaApril 26, 2012
2. 2. Everything About EngagementManpowerGroup | April 26, 2012 2
3. 3. Everything About Engagement Tweet along: #mpwebinar Follow Mark on Twitter: @manpowerblawg Find us on Facebook: facebook.com/manpowerUSManpowerGroup | April 26, 2012 3
4. 4. Everything About EngagementOfficial DisclaimerThe presentation you are about to witness should notbe relied upon or construed as legal and/or medical advice.Failure to stay awake for the remainder of this presentationcould result in potentially long-lasting side-effects, includingsevere disengagement, plummeting productivity, increasedlitigation and/or severe gastrointestinal discomfort fromhaving to do all the work in your company because everyoneelse leaves.Please consult with your own HR and/or Legal departmentsbefore making any major policy and/or procedure changes.You have been warned.ManpowerGroup | April 26, 20124
5. 5. 29%Source: Gallup
6. 6. Sources: Gallup; Conference Board
7. 7. Everything About Engagement #1ManpowerGroup | April 26, 2012 Source: SHRM 88
8. 8. Everything About EngagementDisengagement TurnoverDangers Customers Unions Lawsuits HealthManpowerGroup | April 26, 20129
9. 9. Everything About EngagementTextoramaWhich department is typically414/751-0126 the least engaged? A. Sales B. HR C. Marketing D. Finance E. ITManpowerGroup | April 26, 201210
10. 10. Everything About Engagement THE WORKOUTManpowerGroup | April 26, 2012 11
11. 11. Step 1: CleanseManpowerGroup | April 26, 2012 12
12. 12. Everything About EngagementStop Before The enemy: usYou Start The problem: dumb meetingsManpowerGroup | April 26, 201213
13. 13. Everything About Engagement 9 weeks Sources: ManpowerGroup Employment Blawg; Verizon; InfocomManpowerGroup | April 26, 20121414
14. 14. Everything About EngagementEngagement TimeManpowerGroup | April 26, 2012 15 Source: ManpowerGroup Employment Blawg
15. 15. Everything About EngagementManpowerGroup | April 26, 2012 Source: SHRM 16
16. 16. Everything About EngagementTextoramaWhich department is typically414/751-0126 the least engaged? A. Sales B. HR C. Marketing D. Finance E. ITManpowerGroup | April 26, 201217
17. 17. Step 2: Warm UpManpowerGroup | April 26, 2012 18
18. 18. Everything About EngagementYOUon engagementManpowerGroup | April 26, 2012 19
19. 19. Everything About EngagementManpowerGroup | April 26, 2012 20
20. 20. Everything About EngagementManpowerGroup | April 26, 2012 21
21. 21. Everything About EngagementManpowerGroup | April 26, 2012 22
22. 22. Step 3: CoreManpowerGroup | April 26, 201223
23. 23. Everything About EngagementEngagement Engagement shmengagementPast Loyalty / happiness / satisfaction Disengaged engagement All measurement, no action 1 size fits allManpowerGroup | April 26, 2012 24
24. 24. Everything About EngagementPoll QuestionWhere does pay rank among the top four engagement drivers? A. #1 B. #2 C. #3 D. #4 E. It doesntManpowerGroup | April 26, 2012 25
25. 25. Everything About EngagementEngagement Soft & fuzzy HR initiativeMyths 1 size fits all Survey & youre done HR can fix everybody Too much engagement is badManpowerGroup | April 26, 2012 26
26. 26. Everything About EngagementEngagement Higher up = more engagedRealities Closer to clients = more engaged More tenured = more engaged Older = more engaged Gender = same Centralized/decentralized = sameManpowerGroup | April 26, 201227
27. 27. Everything About Engagement ENGAGEMENT = Emotional and intellectualcommitment to missionManpowerGroup | April 26, 201228
28. 28. Everything About EngagementManpowerGroup | April 26, 2012 29
29. 29. Everything About EngagementPoll Whats the #1 thing leaders can doQuestion to increase employee engagement? A. Communicate clear strategy B. Manage change effectively C. Reduce inefficiency D. Show that you value employees E. Buy a yacht, golf excessivelyand generally ignore employeesManpowerGroup | April 26, 2012 30
30. 30. Love.
31. 31. Step 4: BalanceManpowerGroup | April 26, 2012 32
32. 32. Everything About EngagementManpowerGroup | April 26, 2012 33
33. 33. Everything About EngagementEnvision Where are we going? Bold, clear & inspirational Trust or bustManpowerGroup | April 26, 2012 34
34. 34. A leaders job is to rally people toward a better future. Marcus Buckingham
35. 35. Everything About EngagementTextoramaWhats the best way for a414/751-0126 manager to engage employees? A. Have an all-day staff meeting B. Assign them stretch assignments C. Increase pay by 58% D. Have a 1-1 discussion aboutcareer development E. Make every day Jeans DayManpowerGroup | April 26, 2012 36
36. 36. Everything About EngagementEmpathize Do you get me? Motivations + strengths Gaps Know or noManpowerGroup | April 26, 2012 37
37. 37. Everything About EngagementTextoramaWhats the best way for a414/751-0126 manager to engage employees? A. Have an all-day staff meeting B. Assign them stretch assignments C. Increase pay by 58% D. Have a 1-1 discussion aboutcareer development E. Make every day Jeans DayManpowerGroup | April 26, 2012 38
38. 38. Everything About EngagementEnhance Where am I growing? Close gaps Strrrrretch Grow or goManpowerGroup | April 26, 201239
39. 39. Everything About EngagementEmpower Do you trust me? Role relevance Flex or wrecksManpowerGroup | April 26, 201240
40. 40. Everything About Engagement 88%vs. 38%ManpowerGroup | April 26, 2012 Source: Towers Watson 4141
41. 41. The vision is really about empoweringworkers, giving them all the informationabout whats going on so they can do alot more than theyve done in the past.Bill Gates
42. 42. Everything About EngagementEvaluate How am I doing? Truthful and timely Score or ignoreManpowerGroup | April 26, 2012 43
43. 43. Everything About EngagementPoll Lets say youre taking a break atQuestion work. Which of the following is scientifically proven to boost your overall mood and productivity? A. Surfing the web B. Drinking coffee C. Taking a walk D. Praising a co-worker E. Listening to musicManpowerGroup | April 26, 2012 44
44. 44. Everything About EngagementEncourage Do you appreciate me? Real, relevant, recurring Thanks beat spanksManpowerGroup | April 26, 2012 45
45. 45. Everything About Engagement 5.6:15.6:1 vs.vs..36:1 .36:1ManpowerGroup | April 26, 2012 Source: Harvard Business Review4646
46. 46. Everything About Engagement 5.6:1 47% .36:1vs.ManpowerGroup | April 26, 2012 Source: Employee Engagement 2.04747
47. 47. Everything About Engagement 5.6:1 70% .36:1 vs.ManpowerGroup | April 26, 2012 Source: The Orange Revolution 4848
48. 48. Psychologists have studied reward and punishment for a century, andthe bottom line is perfectly clear: Reward works better. Harvard Business Review
49. 49. Everything About Engagement What kind of leader are you?Generally ignore Focus onFocus onyour employees?employeeemployeeThe chances weaknesses? strengths? they will beThe chances The chancesdisengaged are: they will bethey will be disengaged are: disengaged are:40%22%1% Sources: Right Management, GallupManpowerGroup | April 26, 2012 50
50. 50. Everything About EngagementManpowerGroup | April 26, 2012 51
51. 51. Step 5: PowerManpowerGroup | April 26, 2012 52
52. 52. Everything About Engagement 5.6:15xvs. .36:1ManpowerGroup | April 26, 2012Source: Kenexa 5353
53. 53. Everything About EngagementManpowerGroup | April 26, 2012 Source: Kenexa 54
54. 54. Everything About Engagement 1.3ManpowerGroup | April 26, 2012 Source: Intuit 5555
55. 55. Everything About Engagement 6%ManpowerGroup | April 26, 2012 Source: Towers Watson 5656
56. 56. Step 6: EnduranceManpowerGroup | April 26, 2012 57
57. 57. Everything About EngagementMake it Stick Pulse Integrated Everyone Dialogue Action!ManpowerGroup | April 26, 201258
58. 58. Everything About Engagement THECOOL DOWNManpowerGroup | April 26, 2012 59
59. 59. Everything About Engagement ReflectionManpowerGroup | April 26, 2012 60
60. 60. Everything About EngagementManpowerGroup | April 26, 2012 61
61. 61. Love.
62. 62. Everything About EngagementManpowerGroup | April 26, 2012 63
63. 63. Everything About Engagement The FutureManpowerGroup | April 26, 2012 64
64. 64. Everything About EngagementEngagement Engaged engagementFuture 1 size fits 1 eNPS? CSR? Gaming? ROWE?ManpowerGroup | April 26, 201265
65. 65. Everything About EngagementSupplementsManpowerGroup | April 26, 2012 66
66. 66. Everything About EngagementSupplements PPT + Notes SlideShare Your Engagement Top 40 Factoid Summary Right ManagementManpowerGroup | April 26, 2012 67
67. 67. Everything About Engagement ResultsManpowerGroup | April 26, 201268
68. 68. Everything About Engagement 48% 83%ManpowerGroup | April 26, 2012 6969
69. 69. Everything About Engagement CommitmentManpowerGroup | April 26, 2012 70
70. 70. Everything About EngagementOne thing.ManpowerGroup | April 26, 2012 7171
71. 71. Everything About EngagementTextoramaWhat ONE THING will you414/751-0126 do to improve engagement in your organization?ManpowerGroup | April 26, 2012 72
72. 72. Everything About Engagement TestManpowerGroup | April 26, 201273
73. 73. Everything About Engagementmarktoth.com @manpowerblawgInterested in learning more aboutManpowerGroups engagement capabilities?Contact: Michael HaidRIGHT MANAGEMENTSVP of Talent Management the Americasmichael.haid@right.comManpowerGroup | Apr