Everything from one provider:The world of parking

Parking systems

2

The company: History and development

Maintaining what is good, creating something new:With tradition and innovation – the path to being global market leader

A company with character

Founded in 1872

Number of employees: > 1.800

Developed from a mechanical engineering company to a global systems provider.

Global market leader with future-proofed system designs.

Continuous investment in innova-tive production technologies.

Continuous investment in highly qualifi ed employees.

3

Since its foundation in 1872, Scheidt & Bachmann

has become a global solutions provider. The compa-

ny’s worldwide success is due to its innovative vision

and customer-oriented approach.

We take development one step further

At Scheidt & Bachmann, it is our tradition to plan our com-

pany’s development so that it is both consistent and long

term oriented. Since our early beginnings as a mechanical

engineering company, we have made targeted investments

in the continuous training of our employees and in highly

developed state-of-the-art production technology. From

manufacturing of level crossings, signal boxes and signal-

ling systems for railways, the company expanded in the

1930s to the construction of fuel pumps. Since the 1960s

the company has been developing and delivering access

control systems for multi-storey car parks, swimming pools

and leisure facilities. The trend towards automated fare col-

lection systems at the end of the 1970s led to the forming

of the company’s fourth division, of fare collection systems.

Systematically driving forward innovative processes has

enabled Scheidt & Bachmann to continuously develop into The headquarters of

Scheidt & Bachmann

GmbH in

Mönchengladbach

(North Rhine-West-

phalia, Germany).

a global leader in its chosen fi elds. The result is that our

system solutions meet all globally applicable standards

and the approach to system architecture means that

Scheidt & Bachmann customers can be assured that the

modular approach will also meet the standards of the future.

Giving our best, together

A pioneering spirit and the consistent enhancement of our

products have transformed us from what was once a me-

chanical engineering company to an international system

integrator. This success is not just possible thanks to state-

of-the-art technology, but our highly qualifi ed employees

also contribute to this effective concept. The result: For fi ve

generations, the company has been run by the founding

family and many of our employees have been connected to

the company for generations.

4

The company: Development and structure

A passion for perfection: Worldwide know-how for you on site

USA (S)

• Burlington

• Houston

• Baltimore

• San Francisco

Egypt

Maghreb (S)

Scheidt & Bachmann has a worldwide reputation as

a leading vendor of overall solutions around the sub-

ject “parking”. Our own research and development

departments, working with market-orientation and

based on up-to-date international techniques, con-

tinuously extend the software and hardware product

range for modern standardized and individual solu-

tions for specifi c requirements.

An own production with great production depth permits

high fl exibility for specifi c requirements. The wide product

range offers scalable solutions for very small parking areas

right up to the unlimited largest car park management

systems in the world.

With area-covering distribution and service networks of our

own subsidiaries and partners Scheidt & Bachmann is closely

in neighbourhood, both on a national and international

level.

Assisted by our Hotline Support, the exclusive service net-

work offers several support levels used as required, whereby

response speed, quality and cost optimisation are in the

forefront of all of our decisions. The experts of the Online

Support master the most diffi cult situations as quickly and ef-

fi ciently as possible. A special logistic procedure ensures that

spare parts are available quickly wherever they are needed,

because the satisfaction and success of our customers are in

the focus of our effort.

5

Parking and leisure centre systems

Signalling systems

Fare collection systems

Petrol station systems

Australia (S)

New Zealand

S = Subsidiary

Belgium (S)

Bulgaria

Denmark

Germany (S)

Estonia

Finland (S)

France (T)

Greece

Great Britain (S)

Ireland

Iceland

Israel (S)

Italy (S)

Croatia

Latvia

Lithuania

Montenegro

Netherlands (S)

Norway

Austria (S)

Poland (S)

Portugal (S)

Romania

Russia (S)

Sweden

Switzerland (S)

Serbia

Slovak Republic (S)

Slovenia

Spain (S)

Czech Republic

Turkey

Ukraine

Hungary (S)

Belarus

Embossed by trustful partnerships lasting for more than 35

years now, Scheidt & Bachmann parking systems will be

found with the largest operators and in the greatest proj-

ects worldwide.

Scheidt & Bachmann is made up of four – largely

independent – business sectors:

China

Hong Kong

Korea

Malaysia

Taiwan

Thailand

Azerbaijan

India

Jordan

Kazakhstan

Qatar

Kuwait

Lebanon

6

7

The company: History and development

02 I 03 With tradition and innovation – the path to being global market leader

The company: Development and structure

04 I 05 Worldwide know-how for you on site

Missions, Visions, Values

08 I 09 Thought-out car park management by Scheidt & Bachmann

Software

10 I 13 By web-based software for your Parking Management System

Hardware

14 I 15 High-performing, flexible and customized for special requirements

Target groups and Project Management

16 I 17 For the highest efficiency in your projects

Installation, maintenance, repairs

18 I 19 Here we are!

Training

20 I 21 We make your staff fit for everyday business

The system integrator Scheidt & Bachmann

22 I 25 Our systems for a mobile world

Contents

8

Missions, Visions, Values

Our experience for your systems:Thought-out car park management by Scheidt & Bachmann

Scheidt & Bachmann has positioned itself as a

worldwide leading provider of advanced integrated

technology in a world of increasing demands for

information management in the segment of parking

management. The high standard in terms of qual-

ity and reliability is one of the major features of our

systems and services. Customers select Scheidt &

Bachmann because of its capability to turn complex

functional requirements into highly fl exible solutions,

to the best benefi t for customers and their business,

by precise analyses.

The foundation stone for a story of success was laid in 1964

by the development and installation of the fi rst parking

management system. Tuned for long-term growth, the

experiences gathered since then have a fi rm basis. Software

and hardware are both developed by us. By our own pro-

duction, specifi c project-oriented requirements of custom-

ers can be realized; and it is possible to supply spare parts

for systems of past years.

We not just assemble the systems, but develop the best

solution for individual projects. The greatest source for ideas

and innovations are our customers themselves. Having an

own idea about the best product possible is necessary but

not suffi cient. We listen to our customers carefully to under-

stand the market requirements and to improve our prod-

ucts steadily. After all, the aim is to fi nd out exactly their

requirements and demand and to realize together effective

and fl exible solutions.

We understand the projects as a partnership with our cus-

tomers beyond the project life cycle itself. The partners of

discussion will be available to our customers with their com-

plete know-how. Scheidt & Bachmann staff members are

on average working for the company for about 20 years.

In this period of time they develop to approved industrial

experts of whose experience and skill our customers may

take their benefi t.

For a well functioning partnership, local neighbourhood is a

matter of great signifi cance. To provide a local closeness to

our customers, we have established a worldwide network of

subsidiaries and contractual dealers. Especially international

players can take a profi t of the effi ciency and synergy effects

of a partnership with one global provider like Scheidt &

Bachmann.

As the only enterprise throughout the world market,

Scheidt & Bachmann makes use of synergies from the divi-

sions Signalling Systems, Fare Collection Systems and Petrol

Station Systems – owing to the four divisions of our com-

pany. In this way, integral solutions for traffi c requirements

can be realized in the future.

The continuing analysis and adaptation to the latest key

technologies is indispensable for long-term success. Car

park management has today become a business segment

more complex than ever. To be able to offer our clientele

the optimum bandwidth of solutions, we have extended

our product portfolio in accordance with the increased

demands and will continue to do so also in future.

9

Today we offer an exhaustive range of integrated products

and sub-systems that refl ect all requirements of contempo-

rary economical parking management. Complete solutions

by Scheidt & Bachmann.

It is just a matter of consequence to give the core products

in the business division Parking Management Systems and

the respective services a unique and unmistakable name.

In the beginning of 2008, a brand name has come to life,

which will be the worldwide trademark for high-quality

products:

As the brand name entervo shall be made familiar to all

major levels and in all markets, the claim “beyond barriers“

was affi xed to the brand as a performance promise.

This statement in a direct and wide sense documents that

Scheidt & Bachmann continuously exceeds the barriers of

technological achievements and keeps on doing so in the

segment of Parking Management Systems. Literally and in

the truest sense of the word: Beyond all barriers and limits.

101010101100100101010101101100110101010000001010101101110010101011100100000101010001010101010010010101010101010

Life can be so easy:By web-based software for your Parking Management System

Software

Browser-Client with Java-Tech-

nologie

Multi-user capacity, i.e. every computer existing may also be a workplace computer for the parking management system.

System-independence, i.e. workplace computers independent in hardware and operating system, without any specifi c software from Scheidt & Bachmann.

Location independence by secure Internet connections, i.e. workplaces may be located at any place of the world; this applies also to mobile units like notebooks and PDAs.

Individual user rights, i.e. users have access only to those functions that are permitted to them.

Graphical user interface.

Straightforward, uniform and quickly understandable operation of the entire system including all of its integrated sub-systems.

11

Entervo.com 1 is the name of the software for

modern and future-oriented parking management.

A combination of approved know-how, up-to-date

technologies and convincing look & feel.

Unlimited possibilities

The entervo.com 1 parking management system for the

tiniest up to the largest networked systems of unlimited

size. One system for Barcode technique, Side-Stripe tech-

nique or ChipCoin technique.

entervo standard applications

entervo.com 1 is modular and based on internationally ap-

plicable operating system, database, networking and safety

standards. The overall entervo product range is continu-

ously adapted to new challenges and made available in

the scope of upgrades. The major standard applications

include:

System monitoring and control•

Administration of regular customers•

Invoicing with reminder system•

Settlement system•

Statistics / reporting•

User logging•

Space counting system•

Integrated transaction mining and tracking with trans-•

action visualisation

Real time monitoring/tracking of credit card transactions•

Tariff module with graphically supported tariff manage-•

ment

Interfaces

entervo.com 1 offers for many project-specifi c requirements

open interfaces to:

External reservation systems•

External parking guidance systems•

Third-party identifi cation systems•

Various Intercom systems•

CCTV systems•

Operator-owned customer management systems•

Operator-owned fi nancial and accounting systems•

Payment, Authorization and Clearing Centrals•

Third-party license plate recognition systems•

Hotel cashpoint systems•

Customer loyalty systems•

and much more!

entervo sub-systems by Scheidt & Bachmann

The entervo range of products includes the following

sub-systems, which can either be operated as integrated

systems under entervo.com 1 or as stand-alone systems:

Reservation Systems

Manages reservations of parking spaces for defi ned place

and time quotas. Ideally this is linked to a web portal, which

the end customer can operate himself.

Clients can reserve parking lots•

The identifi cation at the entry can take place by various •

methods, e.g. by credit cards, mobile phone, home-

printed ticket with barcode, license plate or by code

number entry

Parking Guidance System PGS

Guides the traffi c searching for a parking space to defi ned

parking areas. A free parking space will be found quickly in

conjunction with the single space detection system.

Remaining parking space indicators give information on •

the currently available parking spaces.

Cross / arrow signs show the direction.•

Special signs show separate special purpose car parks •

(e.g. for women, handicapped persons, special vehicle

types, etc.).

Best Parking provides a dynamically optimized parking •

recommendation by rule-based parking area occupation.

12

Software

Single Space Detection System

Solution for systems of any complexity.

Because of the far-reaching red/green indicators on the •

ultrasonic sensors, the driver searching for a parking space

can easily fi nd a free parking space at great distance.

Minimizes the traffi c due to drivers searching for a parking

space and consequently reduces the CO2 emission.

Software permanently visualizes the occupancy status of •

the parking spaces on graphical site plans.

Statistic evaluations of individual parking areas or parking •

spaces represent the basis for continuous checking and

improvement of the own parking management.

Video surveillance and video recorder CCTV

The integrated CCTV system with network cameras and

digital video recorder offers on all workplaces:

Live picture with parallel image from several video sources•

Master data with picture and video documents assigned •

Revision and investigation of electronically registered •

events with picture and video documents assigned

Motion control for defi ned areas and routes•

License Plate Recognition LPR

System based on camera pictures from entry and exit and

storing of these pictures and license plates enable:

Imprint of the license plate number on tickets / receipts•

Easy entry and exit for regular customers•

Identifi cation during parking space reservation by means •

of the license plate number

Verifi cation of concordance between the means of identi-•

fi cation and the vehicle at entry and exit

Alarm if license plate numbers are recognized which are •

stored in the system

Statistics with regard to the places of registration if these •

can be deduced from the license plate

Determination of the exact parking time in case of “lost •

ticket”

License Plate Inventory LPI

Cyclic license plate inventory of parked vehicles with assign-

ment to the relevant parking space, as well as representa-

tion of all parking spaces with the license plates of vehicles,

which have been on the respective parking space at the last

recording. This enables:

Customer support during vehicle search by indication of •

the license plate.

Determination of parking time since fi rst recording in •

case of “lost ticket”.

LPR in connection with LPI

Customer support during vehicle search by means of the •

parking ticket by indication of the parking space on the

display of the automatic pay station.

Overfl ow Parking

Parking „in the open countryside“ with mobile ticket produc-

tion and cashier devices (handheld units) by staff members

Pre-Payment at the entry, no exit control•

Collection of the parking ticket or the ChipCoin with •

time of entry and cash or cashless payment of the actual

parking time against presentation of the parking ticket or

the ChipCoin at the exit.

Shop Parking

Special concept for customer parking spaces. Coupler mod-

ules convert the parking time into EAN barcodes, which can

be read and settled on cash registers usual in the trade.

More Features

eServices

Web-based services for operators and end customers

(on operator-owned servers or as hosted service):

Parking space reservation via the Internet•

Operator information system for the Internet (site plan, •

13

tariffs, opening hours, current rate of utilization, etc.)

Regular customer information system via the Internet •

(application form, maintenance of personal data, check

of personal parking events, etc.)

Identifi cations and Payment Systems

Entervo.com 1 supports nearly all established identifi cation

and payment means worldwide. Only a few examples:

Global and regional card systems, e.g. PayPass•

Long range transponder, e.g. Nedap, Tagmaster•

Toll Payment Systems, e.g. ViaVerde•

NFC (Near Field Communication)

Various solutions are offered for mobile phones, which sup-

port NFC, e.g. mobile phone as:

Season parker ticket for identifi cation at entry and exit•

Value card for payment at the automatic pay station •

Reporting

Entervo.com 1 stores all events for continuous revision

capability and reproduction of all business events. By the

application of high-performance report tools, the operator

is capable of generating nearly any type of evaluation for

his purposes.

Archiving

Archiving serves for long-time data storage on external data

carriers. For every new data carrier it establishes a table of

contents and an identifi cation number.

Thus the operator is capable to save all of his data for a •

long time.

The operator can call historical data from the external ar-•

chive at any time and re-activate this data in the system.

Parking in future – available already today

By means of synergies between the Scheidt & Bachmann

divisions future-oriented joint projects will become possible.

Examples:

Car-2-Infrastructure:

Via driver communication systems and temporary WLAN

connection, Car-2-Infrastructure offers the following func-

tions in the car among other things:

Reservation•

Barrier opening without parking ticket •

Request of services, e.g. valet parking or topping off oil•

Ordering of goods, e.g. from the petrol station shop•

Fuelling•

Cashless payment•

Park & Ride (P+R):

Fare tickets combined with parking tickets and the resulting

privileges

Global Management Dashboard (GMD)

GMD bundles three segments – “Business Performance

Management”, “Financial Control Management” and

“Operational Control Management”. In the foreground

are central data acquisition and concentrated, portal-

based data analysis on aggregation and single transaction

level, using the most up-to-date techniques applied in the

Data Warehouse and Business Intelligence environment.

Hereby, major data is displayed in a concentrated form for

the user groups Management, Financial Control, Regional

Administration and Operations, in order to come quickly to

important decisions.

Certifi cations

PCI-DSS (Payment Card Industry – Data Security Standard)

Scheidt & Bachmann system has the PABP certifi cation (Pay-

ment Application Best Practices)

We will readily support you in your PCI-DSS Certifi cation!

EMV (Europay Mastercard Visa)

entervo.com 1 contains certifi ed EMV software and supports

certifi ed EMV card payment terminals.

14

Hardware

The devices shown here represent

only the main product groups,

i.e. a small selection of our exten-

sive product portfolio. The actual

hardware components and their

features will be determined by the

customer-specifi c requirements to

your Parking Management System.

Convince yourselves of our exten-

sive service and product portfolio!

Own manufacturing facilities with large

vertical range of manufacture and

Know-how for more than 136 years•

German quality and German engi-•

neering

Experience from more than 20,000 •

projects

High degree of employee motiva-•

tion over many generations

always guarantee

Competitive prices for innovative •

products of highest quality “Made

in Germany”

Quick and fl exible adaptation of •

products to customers‘ require-

ments

Intelligent solutions for retrofi tting•

Spare parts supply with original •

parts for many years

Entry, Passage and Exit Control

Devices for Barcode Technique,

Side-Stripe Technique and ChipCoin

Technique for dispensing and accep-

tance of short-term parker tickets or

ChipCoins and for the acceptance of

means of access inserted.

For indoor and outdoor use•

Standard colours or special colours •

as desired, e.g. corporate colour

Basic functions of the device survive •

even in case of network failure

Ticket feeder with automatic change •

between two stacks of tickets

Reading of tickets in four directions•

Backlit alphanumeric display or •

graphic colour monitor

Interfaces and space for project-•

specifi c solutions (e.g. specifi c

means of access, specifi c communi-

cation systems)

Special features (e.g. payment with •

coins at the exit device)

Easy to maintain: Operational and, •

at the same time, protected against

rain, even if the device is open

Special equipment upon request•

Barriers for access control of private

parking lots or of entries, passages and

exits for professional parking manage-

ment.

For indoor and outdoor use•

Standard colours or special colours •

as desired, e.g. corporate colour /

operator logo

Barrier control in electronic or micro-•

processor controlled execution

Barrier arm profi les: fl at, octagonal, •

round

Barrier with articulated arm for •

applications with limited height

Intelligent closing pressure control if •

the barrier strikes an obstacle

Barrier can be opened during •

closing (reverse)

Special barriers and barrier arms •

upon request

Examples of our own hardware production:High-performing, flexible and customized for special requirements

15

The Point of Sale (POS) is a manu-

ally operated cash register, which can

be equipped with further operative

and administrative functions, depend-

ing on the confi guration.

Typical POS functions:

Payment of parking fees•

Production of season parker cards, •

congress cards, value cards, etc.

Sales of articles•

Booking of special income and •

special expenditure

Currency conversion in case of •

cash payment

Cashless payment•

Typical operative und administrative

functions:

Reception and processing of alarm •

messages

Device control, e.g. manual opening •

of barrier

Payment at the exit:

The POS can be used directly at the •

exit where it controls the barrier

Automatic Pay Stations for Barcode

Technique, Side-Stripe Technique and

ChipCoin Technique for self-service

payment of parking fees by the cus-

tomers.

Suitable for protected outdoor use•

Standard colours or special colours •

as desired, e.g. corporate colour

Basic functions of the device survive •

even in case of network failure

Ticket feeder with automatic •

change between two ticket stacks

TFT colour monitor 6.4“ or 12.1“•

User guidance by means of 4 menu •

keys next to the monitor and by

means of fl ashing control elements

Coin processing unit in simple or in •

high-security version

Banknote acceptor / dispenser in •

various versions

Interface and space for cashless •

payment system (can be easily

retrofi tted)

Special equipment upon request•

Special design for cashless payment •

only

Discounting devices for Barcode

Technique, Side-Stripe Technique and

ChipCoin Technique

Devices for discounting / refunding

parking tickets or ChipCoins

Barcode tickets are provided with an •

additional barcode

Side-Stripe tickets are provided with •

information on the magnetic track

ChipCoins are provided with infor-•

mation in the internal memory

Typical discount functions:

Refund of money credit•

Refund of time credit•

Pre-time encoding•

Actual-time encoding•

Changing the class•

The effect of the discounting functions

depends on the system concept and

on the operator‘s concept.

1616

Individual Solutions:For the highest efficiency in your projects

Target groups and Project Management

Our system offers solutions for

various target groups such as:

Airports

Global and local Operators

Real Estate Investors

Cities & Municipalities

Shopping Malls

Hospitals

Hotels

Entertainment & Event Centers

Universities

Banks

Retailers

Public Transportation Authorities / Park & Ride

17

Even if a product is perfect – it will

not fi nd any customers if it does

not meet the market demand.

Having an own idea about the

best product possible is necessary

but not suffi cient. We listen to our

customers carefully to understand

the market requirements and to

improve our products steadily.

After all, the aim is to fi nd out

exactly their requirements and

demand and to realize together

effective and fl exible solutions.

We are proud of the partnership

with our customers and are aware

of the value of “listening” to their

concerns. The greatest source

for ideas and innovations are our

customers themselves.

It belongs to our most important

standard of offer to “tailor” solu-

tions for our customers – irrespec-

tive of how complex and extensive

the problem, the object and/or

the project is.

Target group-oriented solutions

Although there might certainly exist

many common aspects and overlap-

ping points, in detail every project is

unique. This is supplemented by rather

big differences in the requirements for

performance of the car park manage-

ment system. Our customers come

from different segments of economy

and public life. The management of

parking space follows the rules of

structure, culture, philosophy, strategy

and objectives of the operators.

The more complex the operational

specifi cations are, the more character-

istic will be the requirements and the

resulting solutions.

As a specialist for customized solutions,

we are used to prepare a parking man-

agement system for you that explicitly

fi ts to your situation. We achieve the

realization of even far-reaching special

requirements by our highly fl exible

system components. The development

and production under one single roof

enables us to realize a unique range of

offers for you.

By implementing numerous projects

worldwide we are able to pass our

experiences directly and oriented to

practice to the target groups.

Project management in all orders

of magnitude

A structured and target-oriented

project management starts with the

very fi rst discussions with the custom-

ers. This applies to small projects with

a small number of car parking lots as

well as to large projects, where the ca-

pacity of 10,000 parking lots is quickly

exceeded.

We implement projects of any order of

magnitude, from a small shop parking

lot right up to project systems like in-

ternational air ports or parking system

networks of large cities. We will offer a

tailor-made product package includ-

ing project management and service,

to any customer who is looking for a

solution in view of optimum parking

lot utilization. Our portfolio provides

these options.

18

Service by Scheidt & Bachmann:Here we are!

Installation, maintenance, repairs

Our extensive service concept:

Planning / Installation / Operation

We are ready to advise you in full details right from the

very beginning, in order to design the construction phase

and the start-up of your new system as smooth as possible.

In doing so, we individually adapt to your project-specifi c

requirements and perform the installation and start-up

worldwide with our own staff. This has the advantage that

we fi x the priorities and deadlines together with you and

that we assign an own engineer for you so that we can

accompany your staff to achieve an optimum acceptance

of the system - also for your customers.

Training

To operate a system as successfully as possible, your person-

nel needs a training that approaches reality as closely as

possible. We are able to offer you an exhaustive training

concept by customized individual training courses.

Service

On-Site Service• . In more than 60 countries more

than 195 service engineers worldwide take care of 10,000

systems. Just in Germany we carry along in 70 cars and

vans spare parts of more than 1 million Euro, just to help

you directly on-site in the case of failure. And if a sub-

assembly is not available in the car, we will provide the

spares – if wished, overnight – from our central warehouse

in Mönchengladbach to any place in the world. Needless

to say we offer you also customized spare part packages

enabling you to perform a repair on your own, because

nobody is so close to your point of repair than yourself.

After all, availability is your highest requirement and our

highest objective.

Hotline• . By our 3 worldwide hotline centres in

Mönchengladbach (Germany), Burlington, MA (USA) and

Tunis (Tunisia) we ensure that your system is maintained

competently on 24-hour-service. Needless to say that we

By the sale of a Parking Management System, a

maintenance phase for the overall life cycle begins,

without which it would not be possible to operate

your system. Even such a high-quality system as the

one made by Scheidt & Bachmann GmbH needs

good support, since operating errors, vandalism and

wear due to normal use cannot be excluded. For that

reason, service is absolutely signifi cant to the avail-

ability of your system. That is why we do not leave

anything to chance. Don’t let yourself be fooled by

the statements of our competitors, who only want to

belie the missing service network.

19

do that in strict compliance with all

security regulations, so that in the past

10 years there has been no single case

of virus infection in a parking manage-

ment system!

Online Service Portal• . By our

Online Service Portal (presently avail-

able in Germany), you can send aimed

messages to the hotline, and order

spare parts from any PC with internet

access, on 24-hour-basis. You may fi nd

the current operational status of your

message right up to the fi nal protocol

of the service engineer in the unique

password-protected service segment.

Are you interested? Please do not hesi-

tate to contact us!

Agreement Concepts

We also offer you service products,

which we will readily combine in a

tailor-made individual agreement, in

co-operation with you and tuned to

your specifi c needs.

Preventive Maintenance.• Every

technical system is subject to regular

maintenance. We will readily under-

take this responsibility for you. We will

agree with you the necessary main-

tenance intervals depending on the

work load of the existing system or the

individual components.

Hotline Agreement.• To lay out

the regular utilization of the hotline as

straightforward as possible, we readily

offer you a hotline agreement which

covers any discussions / queries occur-

ring. This ensures that your personnel

can immediately face a competent

partner in all cases of request. As a sep-

arate module, we offer you that certain

system alarms are reported directly to

our help desk, so that we can already

intervene as soon as certain threshold

levels are reached, even before an er-

ror occurs.

Full-Service Agreement.• (option-

ally including or excluding spare parts)

In case you intend to outsource the

complete technical care of your sys-

tem, we will also be at your disposal.

In this agreement model, both the

preventive maintenance and a hotline

agreement are included, as well as any

services rendered including the sub-

assemblies needed, except vandalism /

overload voltage / accident damage,

etc. Consequently, exactly defi ned cost

items will be available to you for every

budget year.

Software Maintenance •

Agreement. In addition to regular up-

dates of the Scheidt & Bachmann soft-

ware, this includes also system updates

for the OEM products applied by us

(Windows, Oracle) so that your system

is always on a safe up-to-date status.

This Agreement Model also includes

the module “Hotline Agreement” and

will be accessible by an interface to our

centre in Mönchengladbach.

After Sales

For comprehensive maintenance, it

is important to have steady access to

competent technical advisors at any

time. For this purpose, the members of

our project divisions are at your steady

disposal. They will prepare customized

individual offers that exactly refl ect the

existing hardware and software status

of your system, so that the implemen-

tation of your requests within your sys-

tem is a matter of smooth realization.

20

Knowledge is power:We make your staff fit for everyday business

Training

For operating a system successfully, your staff needs a training as close to reality as possible. For this pur-

pose, we offer you with our extensive training concept – both in Mönchengladbach and on-site where your

business is located – individual training courses. So we will prepare your staff members explicitly and related

to priorities to your Car Park Management System. We also take the different functions into account, by of-

fering both, training courses on “administration” subjects and on “technical care / self-help” or even individ-

ual courses on subjects like “invoicing / accounting”. If needed, we naturally prepare a training approach in

collaboration with you, where all subjects are addressed, creating a basic knowledge for your staff members.

This is to make sure that your staff can competently and safely work with our equipment, from the very fi rst

day of start-up.

Always on an up-to-date status

We attach great importance to enable you working with

your system without any problems. Therefore, it is our

objective to make our instructors perfect on these duties. All

instructors are working in our company for many years and

dispose of the necessary know-how. By the numerous direct

customer contacts and training courses directly on cus-

tomer systems, our experts are competent in passing their

up-to-date knowledge to you.

Training courses to our own service engineers

You have decided on one of our service products and trust in

the support by our service engineers? We train our service en-

gineers at regular intervals to keep them abreast with the func-

tioning of new features and modules or with customer-specifi c

developments. Apart from meeting their service duties, our

technical specialists also introduce the customer’s personnel in

the operation of a new system after installation.

Training courses on the premises

of Scheidt & Bachmann

In our Training Centre specifi cally equipped for such pur-

poses in our headquarters at Mönchengladbach we give

you an opportunity to make yourself acquainted with the

software of our products, by the support of our competent

instructors. Additionally, the hardware is not disregarded

in our training activities. Training exercises on real equip-

ment will supplement our training scope offered to you.

Equipped with the most up-to-date technical features, our

training centre will very effectively complete the vocational

adjustment of your staff members.

Training courses by structured educational modules

A new staff member in your company will have a different

knowledge demand than his experienced colleague.

A cashier is interested in other subjects than a site manager.

By our many years of practical experience we have devel-

oped a well-structured and standardised training concept.

After imparting the basic knowledge needed, the training

modules will step-by-step bring your staff members to a

state of knowledge that enables them to use the system in

compliance with its complexity.

21

Training courses on-the-job

You want your personnel to be pre-

pared directly on the work with your

system? No problem with that! Our

instructors will train them if you like

directly on-site, on your own system.

This is where we can approach your

individual problems and requirements

best, by real exercising and directly

relating them to practice.

Successful learning

Know-how from daily practice

Years of experience

Employee training courses at Scheidt & Bachmann

Service engineer training courses

Training courses by structured edu-cational modules

Customer training courses at Scheidt & Bachmann

Customer training courses on-the-job

Signalling systems

Petrol station systems

Synergy effects for our customers:Our systems for a mobile world

The system integrator Scheidt & Bachmann

Fare collection systems

Scheidt & Bachmann

Parking systems

Leisure centre systems

From the ticket machine to the fuel pump, from the turn-

stile to the level crossing – Scheidt & Bachmann technology

is omnipresent. To keep people in motion day by day, we

consistently think systematically.

We develop, produce, distribute and maintain systems for

parking and leisure centres, for stadiums and trade fairs, as

well as systems for signal engineering, fare collection man-

agement and petrol stations, split into four largely indepen-

dent fi elds of distribution.

We always stay true to our philosophy: We systematically

introduce innovative processes so that we are always one

step ahead.

Parking and leisure centre systems

Signalling systems

Fare collection systems

Petrol station systems

Scheidt & Bachmann GmbHBreite Straße 13241238 MönchengladbachGermanyPhone +49 (0) 2166/266-775Fax +49 (0) 2166/266-555Internet www.scheidt-bachmann.comE-Mail parking@scheidt-bachmann.com

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