Copyright © 2018 Everest Global, Inc.

This document has been licensed for exclusive use and distribution by TCS

EGR-2018-41-E-2697

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Everest Group PEAK Matrix™ for Insurance Application

Services

Focus on TCS

July 2018

2Copyright © 2018, Everest Global, Inc.

EGR-2018-41-E-2697

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Introduction and scope

Everest Group recently released its report titled “Insurance Application Services: Digital Enablement Spend Fuels Market Growth

– Services PEAK Matrix™ Assessment 2018.” This report analyzes the changing dynamics of the insurance application services

landscape and assesses service providers across several key dimensions.

As a part of this report, Everest Group updated its classification of 24 service providers on the Everest Group PEAK Matrix™ for

insurance application services into Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework that provides an

objective, data-driven, and comparative assessment of insurance application service providers based on their absolute market

impact and vision & capability. Everest Group also identified six service providers as the “2018 Insurance Application Services

Market Star Performers” based on the strongest forward movement demonstrated on the PEAK Matrix year-on-year.

Based on the analysis, TCS emerged as a Leader and Star Performer. This document focuses on TCS’ insurance application

services experience and capabilities and includes:

TCS’ position on the Insurance Application Services PEAK Matrix

Detailed insurance application services profile of TCS

Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service

providers’ relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point,

the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique

situation and requirements, and match them against service provider capability for an ideal fit.

Source: Everest Group (2018)

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Background, scope, and methodology for Insurance

Application Services PEAK Matrix™ assessment 2018

Scope of this report

INDUSTRY MARKET SEGMENT GEOGRAPHY SOURCING MODEL

Life, Annuities, and

Pension (L&P); Property

and Casualty (P&C);

and reinsurance

IT services Global Everest Group’s proprietary database of

500+ active, multi-year IT Outsourcing (ITO)

contracts within insurance (updated quarterly)

and operational capability of 25+ insurance AS

service providers (updated annually through

service provider RFIs)

Evolving nature of consumer demands, complexity of regulatory landscape, and the threat from next-generation insurance technology firms

(InsurTechs) are the key challenges being faced by insurers

Service providers are responding to these demand themes by collaborating with insurers to build and evaluate Proof-Of-Concepts (POCs),

develop customized solution offerings, and test use cases in innovation labs / Centers of Excellence (CoEs)

In this report, we studied the vision and capability of 24 IT service providers for insurance Application Services (AS). We also evaluated the

market impact generated by each IT service provider

Service providers were positioned on Everest Group’s proprietary PEAK Matrix™ to identify Leaders, Major Contenders, and Aspirants.

Providers with maximum momentum in 2017 are rated as Star Performers

Service providers covered in the analysis

4Copyright © 2018, Everest Global, Inc.

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Everest Group Insurance Application Services: Digital Enablement Spend Fuels Market Growth – Services PEAK Matrix™ Assessment 20181

TCS is positioned as a Leader and Star Performer on

Everest Group PEAK Matrix™ for Insurance

Application Services 2018

1 PEAK Matrix™ specific to IT Application Services for the insurance sector (L&P, P&C, and others including reinsurance and Takaful Islamic insurance)

Note: Assessment for CGI, Damco Solutions, DXC Technology, IBM, Mindtree, Synechron, YASH Technologies, and Zensar Technologies excludes service provider inputs, and is based

on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with insurance buyers

Source: Everest Group (2018)

Vision & capability

(Measures ability to deliver services successfully)

Mark

et

Imp

act

(Measure

s im

pact cre

ate

d in t

he m

ark

et)

High

Low

Low High

LeadersMajor Contenders

Aspirants

Leaders

Major Contenders

Aspirants

Star Performers

Cognizant TCS

Accenture

Infosys

DXC Technology

IBMHCL Technologies

CGI Wipro

LTI

NTT DATANIIT Technologies

Mphasis

Mindtree

VirtusaTech Mahindra

GenpactSynechron Hexaware

Syntel

Zensar Technologies

Capgemini

Damco Solutions

YASH

Technologies

5Copyright © 2018, Everest Global, Inc.

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TCS | Insurance AS profile (page 1 of 4)

Overview

Application services scope1

Development Maintenance Testing SI/Consulting

Adoption by value chain1

Product

development

Sales & distribution

channel management

Claims

management

Underwriting &

policy administration

Adoption by geographic focus1

North America EMEA Latin America APAC

TCS’ renewed insurance messaging on a triple mandate of building a digital core, that becomes the backbone of an intelligent digital enterprise focused on an experience-

first strategy, aligns well with the insurer’s business priorities. This is evident from the large transformational deals that TCS announced in 2017-2018 with a focus on

helping clients achieve business outcomes through a combination of platform modernization and digital enablement. Large domain experience, global delivery presence,

and best-in-class client perception as a reliable partner for “run” initiatives have collectively helped TCS sustain and grow mu ltiple long-term relationships.

Strengths

● Comprehensive portfolio of domain-focused point solutions, integrated platforms,

and targeted accelerators to address specific business needs of insurers

● Established credibility for domain understanding, global delivery presence, and

execution experience across large-scale engagements

● Strong uptick in digital projects and its ability to scale digital pilots into programs

● Recognized by clients for consistency across deliverables

Areas of improvement

High exposure to shrinking legacy business is not being counter-balanced by

the growth in its “new” business

Inefficiencies in administrative processes such as billing and invoicing create

client frustration

Needs to improve client intimacy through proactive discussions around industry

best practices, business innovation, and showcase POCs

AO services revenue by buyer size1

Small (annual revenue < US$5 billion)

Medium (annual revenue = US$5-10 billion)

Large (annual revenue = US$10-50 billion)

Mega (annual revenue > US$50 billion)

>US$1 billionUS$200-

US$500 million<US$200 million

US$500 million-

US$1 billion

Insurance AO revenue1(>20%) (10-20%) (<10%)Revenue contribution

Others (includes

reinsurance and Takaful)

Property & Casualty

(P&C)

Life & Pensions

(L&P)

AO services revenue by line of business1

(>40%) (10-40%) (<10%)Revenue contribution

1 As per Everest Group estimates

Source: Everest Group (2018)

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TCS | Insurance AS profile (page 2 of 4)

Case studies and solutions

Key proprietary solutions

Domain Details

L&P insurance-specific ● TCS connected wellness: The solution empowers and encourages to adopt, improve, and maintain a healthy lifestyle by facilitat ing continuous

engagement

● TCS analytics solution predictive underwriting for life insurance: A predictive analytics framework that offers underwriters insights into factors

– such as claims history, previous decisions, and social information – for making underwriting decisions

P&C insurance-specific ● TCS connected home: A comprehensive solution that leverages IoT and digital technologies to help the insurer connect the internal and

external customer data, home monitors, etc., for developing customized products and for better risk assessment

● TCS connected auto: End-to-end connected auto offerings to enable insurers to transform the customer’s driving and insurance experience by

leveraging connected auto innovations

● TCS Intelligent Remote Inspection System (IRIS): It enables adjusters or underwriters sitting in an office to get a real-world experience of the

damage site along with augmented information, such as the extent of damage

● Ride sharing auto insurance using blockchain: To manage commercial and personal insurance effectively

● Peer-2-peer insurance using blockchain: Platform to define self-interest groups and create coverage for low-value risks

● Commercial co-insurance contract management: Enables a broker or commercial insurer to improve efficiency in working together on

covering large risks and creating complex contracts leveraging blockchain

Other key solutions ● AI studio for insurance: Enables insurers to leverage AI in a structured way

● Insurance assistant bot: Enables retail insurer to provide conversational channels to work with multiple conversational frameworks

● Insurance advisor bot: Facilitates product marketing/promotions to prospective customers through anonymous channels

● TCS Agile PAS framework: A lean and agile digital platform accelerator for the launch of simple insurance products

Case study 1: Providing support to more than 300 applications for a U.S.-

based P&C insurer

Business

challenge

The customer was facing challenges in maintenance and

support of 302 applications with 55,000 service requests

Solution and

impact

● TCS provided application maintenance and production

support by deploying certified resources with strong domain

knowledge and technical expertise

● Reduced 50% inflow of production tickets

● Added value by reducing corrective maintenance support

effort to 16%

Case study 2: System integration and COTS implementation for NORDICS

Insurer

Business

challenge

The customer was exploring options to modernize its legacy policy

administration system

Solution and

impact

● Ensured successful project delivery by preventing time-overruns

and efficiently managing various stakeholders (COTS, DWH, etc.)

● Developed complex integration solutions and batch processes to

assist the existing systems, enabling seamless go-live

● Adopted a big bang approach on data migration from mainframe

to COTS database for faster system transformation

Source: Everest Group (2018)

NOT EXHAUSTIVE

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TCS | Insurance AS profile (page 3 of 4)

Investments and partnerships

Partnerships with leading industry-specific core product vendors

Domain Details

L&P insurance-specific No partnerships on domain-specific third-party product packages/platforms

P&C insurance-specific Guidewire

Key alliances/partnerships/M&As

Investment name Type of investment Details

Mongo DB Partnership (2017) To help build an open source, low-cost, and flexible database across all LOBs

Blue Prism Partnership (2017) To build capabilities, assets, and thought leadership leveraging the partner’s RPA expertise

UI Path Partnership (2017) To build capabilities on RPA by leveraging the partner’s expertise in that domain

Other key investments (e.g., setup of new delivery centers / CoEs / innovation labs, and trainings/certifications)

Investment type Details

Asset building for GDPR GDPR impact assessment framework tool for assessment of the readiness for GDPR implementation for insurers in

European market

Digital Reimagination Studio Launched its digital reimagination studio in Santa Clara, the United States, to help customers and partners rapidly ideate bold

new innovations and build transformational POCs

TCS advanced analytics and cognitive

computing

Investments in advanced data analytics and cognitive automation for progressive insurers to build the digital core that will

power Business 4.0. investments

TCS Drones Research Lab Labs featuring both indoor labs, showcase, warehouse, and outdoor terrain footprints that provide rapid experimentation and

co-innovation environment for customers to build solutions for specific industry problems in accelerated 30-60-90-day delivery

cycles. Inaugurated first drones research lab in Cincinnati, Ohio, the United States, to address the expanding demand for

unmanned aerial vehicles and business solutions across industries

TCS Insurance Design Space Set up a collaborative physical space, packed with leading technology solutions and design thinking experts, serving as a

platform for TCS, its clients, and partners to jointly work and prototype next-generation solutions

Source: Everest Group (2018)

NOT EXHAUSTIVE

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TCS | Insurance AS profile (page 4 of 4)

Delivery footprint – Key delivery centers and innovation hubs

North America

U.S. (California, Texas,

New York, and New Jersey)

U.S.

Latin America

Mexico

Asia Pacific

India (Hyderabad, Mumbai, Chennai,

Pune, and Bangalore), the Philippines

India

EMEA

UK (Edinburgh, Guildford, and London),

France (Paris), Germany (Deutschland)

UK

100-250 FTEs

>500 FTEs

50-100 FTEs

250-500 FTEs

<50 FTEs

Design studios / digital pods / CoEs

/ labs / innovation centers

Delivery centers

Source: Everest Group (2018)

NOT EXHAUSTIVE

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Appendix

10Copyright © 2018, Everest Global, Inc.

EGR-2018-41-E-2697

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Everest Group PEAK Matrix

Vision & capability

Measures ability to deliver services successfully

High

Low

Low High

Leaders

Aspirants

Ma

rke

t im

pa

ct

Measure

s im

pact cre

ate

d in t

he m

ark

et

Everest Group PEAK Matrix™ is a proprietary

framework for assessment of market impact and vision

& capability

Major Contenders

11Copyright © 2018, Everest Global, Inc.

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Services PEAK Matrix™ evaluation dimensions

Measures impact created in the market –

captured through three subdimensions

Market adoption

No. of clients, revenue base, and

YOY growth, deal value/volume

Portfolio mix

Diversity of client/revenue base

across geos and type of

engagements

Value delivered

Value delivered to the client

based on customer feedback and

transformational impact

demonstrated through case

studies

Vision and strategy

Vision for the client and itself;

future roadmap and strategy

Scope of services offered

Depth and breadth of services

portfolio across service sub-

segments / processes

Innovation and investments

Innovation and investment in the

enabling areas, e.g., technology

IP, industry/domain knowledge,

innovative commercial

constructs, alliances, M&A, etc.

Delivery footprint

Delivery footprint and global

sourcing mix

Measures ability to deliver services successfully.

This is captured through four subdimensions

Mark

et

imp

act

Vision & capability

Major Contenders

Leaders

Aspirants

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Everest Group confers the Star Performers title on

providers that demonstrate the most improvement

over time on the PEAK Matrix™

Star Performers

are identified by

top quartile

performance

improvement on

the X and Y axes

for each segment

Methodology

Everest Group selects Star Performers based on the relative YOY improvement on the PEAK Matrix

Year 1

Year 0

Ma

rke

t Im

pa

ct

Vision & capability

We identify the service providers whose improvement

ranks in the top quartile and award the Star Performer

rating to those service providers with:

The maximum number of top-quartile performance

improvements across all of the above parameters

AND

At least one area of top-quartile improvement

performance in both market success and capability

advancement

The Star Performers title relates to YOY performance for a given service provider and does not reflect the overall

market leadership position, which is identified as Leader, Major Contender, or Aspirant.

In order to assess advances on market impact,

we evaluate each service provider’s performance

across a number of parameters including:

Yearly YOY revenue growth

Number of new contract signings and extensions

Value of new contract signings

Improvement in portfolio mix

Improvement in value delivered

In order to assess advances on vision and

capability, we evaluate each service provider’s

performance across a number of parameters

including:

Innovation

Increase in scope of services offered

Expansion of delivery footprint

Technology/domain specific investments

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FAQs

Does the PEAK Matrix™ assessment incorporate any subjective criteria?

Everest Group’s PEAK Matrix assessment adopts an unbiased and fact-based approach (leveraging service provider / technology vendor RFIs and

Everest Group’s proprietary databases containing providers’ deals and operational capability information). In addition, these results are validated /

fine-tuned based on our market experience, buyer interaction, and provider/vendor briefings

Is being a “Major Contender” or “Aspirant” on the PEAK Matrix, an unfavorable outcome?

No. The PEAK Matrix highlights and positions only the best-in-class service providers / technology vendors in a particular space. There are a number of

providers from the broader universe that are assessed and do not make it to the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is

itself a favorable recognition

What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the “PEAK Matrix position”?

A PEAK Matrix position is only one aspect of Everest Group’s overall assessment. In addition to assigning a “Leader”, “Major Contender,” or “Aspirant” title,

Everest Group highlights the distinctive capabilities and unique attributes of all the PEAK Matrix providers assessed in its report. The detailed metric-level

assessment and associated commentary is helpful for buyers in selecting particular providers/vendors for their specific requirements. It also helps

providers/vendors showcase their strengths in specific areas

What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research?

Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment

Participation incentives for providers/vendors include adequate representation and recognition of their capabilities/success in the market place,

and a copy of their own “profile” that is published by Everest Group as part of the “compendium of PEAK Matrix providers” profiles

What is the process for a service provider / technology vendor to leverage their PEAK Matrix positioning and/or “Star Performer” status ?

Providers/vendors can use their PEAK Matrix positioning or “Star Performer” rating in multiple ways including:

– Issue a press release declaring their positioning. See citation policies

– Customized PEAK Matrix profile for circulation (with clients, prospects, etc.)

– Quotes from Everest Group analysts could be disseminated to the media

– Leverage PEAK Matrix branding across communications (e-mail signatures, marketing brochures, credential packs, client presentations, etc.)

The provider must obtain the requisite licensing and distribution rights for the above activities through an agreement with the designated POC at

Everest Group.

Does the PEAK Matrix evaluation criteria change over a period of time?

PEAK Matrix assessments are designed to serve present and future needs of the enterprises. Given the dynamic nature of the global services market and

rampant disruption, the assessment criteria are realigned as and when needed to reflect the current market reality as well as serve the future expectations

of enterprises

About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business

services, and sourcing. We are trusted advisors to senior executives of leading

enterprises, providers, and investors. Our firm helps clients improve operational

and financial performance through a hands-on process that supports them in making

well-informed decisions that deliver high-impact results and achieve sustained value.

Our insight and guidance empower clients to improve organizational efficiency,

effectiveness, agility, and responsiveness. What sets Everest Group apart is the

integration of deep sourcing knowledge, problem-solving skills and original research.

Details and in-depth content are available at www.everestgrp.com.

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