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Everbridge SERVFL Faxing Notification Only

July 2, 2014

* Local Partners* Notification Templates

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Group Manager:

How to send a Everbridge SERVFL Fax Notification

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SERVFL Faxing For faxing, the message section of the notification does print last. We recommend that you create a cover sheet as first page of attachment to print first. Then you can add your contact information.

• In the settings you can edit the following:• Sender E-mail display • Contact cycle to 1• Voice mail preference: No Message• Deselect Confirm

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SERVFL Faxing

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• You will either select “New Notification” to create a Notification Template• Or you will select a “Notification Template” that has been created

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SERVFL Faxing – Local Partners

3- Add Title- Body - Message Type Standard- Attach Files- Select Contacts

Publishing Options: Keep Blank

Select Contacts: * Individuals * Groups * Rules

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SERVFL Faxing – ALL Local Partners

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SERVFL Faxing: Specialty

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SERVFL Faxing: SpecialtyExample: Pediatrics

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Note: You can add additional Groups or Rules to the Notification Template.

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Attach Files: • Attach a Cover Sheet that includes your contact information• Attach your documents that you need to Fax to your Local Partners and or

Key Contacts.• The Body of the message will be included in the Fax Notification.

***Examples: See Slide Numbers: 21, 22, and 23***

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SERVFL Faxing Select the Edit blue hyperlink.

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SERVFL Faxing 1

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***The caller ID is standard and can not be changed.

***Only Select Fax Number 1 and/or Fax Number 2

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SERVFL Faxing

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3***Uncheck the Check Box Confirm. Leave this section “Blank”,

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SERVFL Faxing: SpecialtySave Notification TemplateExample: Orange LP Pediatrics

You can also select the Check Box – Include as part of an event * Name the Event

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Optional – Used for a Response

Category: Include YourCounty Name.For Local PartnersInclude the County and Specialty.For all othersYou can Name thisAlachua MRC Nurses, LeadershipTeam, ESF8, EMT, etc... * Name your Notification Template to meet your needs at the local level.

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Notification Templates

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*** Please select a past Notification that was sent in order to access the Notification report.

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- Select Notification Tab- Select Templates Tab- Select the Check Box- Click the Send button

Select the Pencil IconTo Edit – NotificationTemplate

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Select the Trash Can Icon to Delete the your Notification Template.

Notification Templates (Cont.)

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Group Manager: What to do after sending a Everbridge SERVFL Fax?

ReportsNotification Reports

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• Select the Notifications Tab• Select the Title of the Notification

SERVFL Faxing

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SERVFL Faxing

• Select the Notifications Tab• Select the Title of the Notification• Select the Sent To: View the Notification Report• You can also access attached files

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SERVFL Faxing – Notification Report

• First Name• Middle Initial• Last Name• Suffix• External ID• Attempts• Attempt Time

Delivery Method• Method• Confirmed• Confirmation Time• Call Results• Location • Image

Method: Fax NumberCall Results: Successful transmissionConfirmed: NO (Will always be NO) - Fax machine can not confirm a notification

Example:

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SERVFL Faxing

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SERVFL Faxing *** Attach File: A Cover Sheet as your 1st document when sending a Fax Notification EXAMPLE

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SERVFL Faxing – CDC Health Advisory

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SERVFL Faxing – Notification Details

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SERVFL Faxing Results• Successful Transmission – Fax was successfully delivered to recipient fax

machine• Not Connected – Line Busy – Fas was not delivered after 3 unsuccessful

attempts with end result of Line Busy• Not Connected – Call Timeout – Fax was not delivered – No ringback was

detected• Not Connected – No Answer – Fax was not delivered – Ringback was

detected, but call party fax did not connect (answer) the call• Not Connected – No Fax Machine – Fax was not delivered – Fax was not

detected on the receiving end. • Not Connected – Member Hung Up – Fax was not delivered – Disconnect

occurred at some point during transmission• Not Connected – Restricted Number – Fax was not delivered – Number

not dialed due to restriction (contained restricted dialing string)• No Data Available – Unknown Error – Please call Client Care